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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Counseling Services|Family Court Help|Housing Information/Advocacy|Met with Case Manager
Interpretation Services: No • Most Helpful: Able to receive referrals for services. • Recommend Fjc: Yes
Services Today
Counseling Services|Family Court Help|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
Able to receive referrals for services.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: intake/ 1st Visit • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
intake/ 1st Visit
Interpretation Services
No
Most Helpful
Shelter D.V.
Info.
Tech Info
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Family Court Help|Met with Case Manager
Services Today: Family Court Help|Met with Case Manager • Interpretation Services: No • Most Helpful: he was nice y good y good y good
Services Today
Family Court Help|Met with Case Manager
Interpretation Services
No
Most Helpful
he was nice y good y good y good
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Family Court Help
Services Today: Family Court Help • Interpretation Services: Yes • Most Helpful: The device provided from, the people in the front & the case manager
Services Today
Family Court Help
Interpretation Services
Yes
Most Helpful
The device provided from, the people in the front & the case manager
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everything that I needed I got today from the agency
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything that I needed I got today from the agency
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: She so kind and supper helpful would Highly Recommend.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
She so kind and supper helpful would Highly Recommend.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: that I was Informed about services I didn't know about. So helpful
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
that I was Informed about services I didn't know about. So helpful
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I found out the information I needed to know.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I found out the information I needed to know.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager|Public Benefits Information/Services
Interpretation Services: No • Most Helpful: Beyond helpful • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
Beyond helpful
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
Professionalism Respect and emotional support while take-in interview [happy face]
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: My case Manage and staff always Manly
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My case Manage and staff always Manly
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Other (please specify)
Services Today: Housing Information/Advocacy|Other (please specify) • Other Services: voucher refferal • Interpretation Services: No
Services Today
Housing Information/Advocacy|Other (please specify)
Other Services
voucher refferal
Interpretation Services
No
Most Helpful
The case worker was patient and informative
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Explanation
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Explanation
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Most Helpful: A lot of Information was provided and my counselor was so attentive
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
A lot of Information was provided and my counselor was so attentive
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Family Court Help|Housing Information/Advocacy|Met with Case Manager|Safety Planning|Shel…
Interpretation Services: No • Most Helpful: great service [happy face] family court Help Shelter information • Recommend Fjc: Yes
Services Today
Family Court Help|Housing Information/Advocacy|Met with Case Manager|Safety Planning|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
great service [happy face] family court Help Shelter information
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: They were very kind and quick to provide services. Thank you!
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
They were very kind and quick to provide services. Thank you!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Public Benefits In…
Interpretation Services: No • Most Helpful: Everything • Recommend Fjc: Yes
Services Today
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Family Court Help|Met with Case Manager
Services Today: Family Court Help|Met with Case Manager • Interpretation Services: No • Most Helpful: Info for help in my situation
Services Today
Family Court Help|Met with Case Manager
Interpretation Services
No
Most Helpful
Info for help in my situation
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Information • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Information
Interpretation Services
Yes
Most Helpful
Helpful Information
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: 1) Help is available to formulate Family court petitions 2) Elder Abuse Services
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
1) Help is available to formulate Family court petitions
2) Elder Abuse Services
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The staff is very kind and Helpful. Absolutely [heart]
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The staff is very kind and Helpful.

Absolutely [heart]
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Getting Responded for all my questions Thank you
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Getting Responded for all my questions Thank you
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They help with good information and give good help for housing
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Yes
Interpretation Services: Yes • Interpretation Language: Other • Interpretation Language Other: [illegible]
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
[illegible]
Most Helpful
person/support
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Most Helpful: answering questions • Recommend Fjc: Yes
Services Today
Met with Case Manager
Most Helpful
answering questions
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
loved the experence my case manager was very helpful and understanding and I thank her
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Other (please specify)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Councling.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everyone was very kind and welcoming.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everyone was very kind and welcoming.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) a very nice and compacionete I really appreciate for her kindess and help. Thank you so much
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Very helpful and understanding really appreciate his help.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Very helpful and understanding really appreciate his help.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Case management very helpful w/ giving me coping skills.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Case management very helpful w/ giving me coping skills.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Easy process! Fast help! Kind workers!
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Easy process!
Fast help!
Kind workers!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Immigration Legal Help|Met with Case Manager|Public Benefits…
Interpretation Services: No • Most Helpful: My case worker was very helpful and understanding. • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Immigration Legal Help|Met with Case Manager|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
My case worker was very helpful and understanding.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Child Services (children's counseling/playroom)|Counseling Services|Criminal Justice/NYPD…
Other Services: [illegible] • Interpretation Services: No • Most Helpful: Nice staff.
Services Today
Child Services (children's counseling/playroom)|Counseling Services|Criminal Justice/NYPD Services|Family Court Help|Met with Case Manager|Other (please specify)|Safety Planning
Other Services
[illegible]
Interpretation Services
No
Most Helpful
Nice staff.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: They always makes Time for their clients when In need
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
They always makes Time for their clients when In need
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: It was Quick
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
It was Quick
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager|Public Benefits Information/Services
Services Today: Met with Case Manager|Public Benefits Information/Services • Interpretation Services: No • Most Helpful: The staff is so attentive and go above and beyond their call of duty.
Services Today
Met with Case Manager|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
The staff is so attentive and go above and beyond their call of duty.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services|Practical Support (ex: clothing or food donations)
Services Today: Counseling Services|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: It's safe and comfortable space. The staff excellent, knowledgeable, and helpful
Services Today
Counseling Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
It's safe and comfortable space. The staff excellent, knowledgeable, and helpful
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services|Criminal Justice/NYPD Services
Services Today: Civil Legal Services|Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
the support
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: Getting information about my case.
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Getting information about my case.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: I received A lot of information due to housing & not having A place to stay
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
I received A lot of information due to housing & not having A place to stay
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Most Helpful: Im please with my case manager very nice
Services Today
Met with Case Manager
Interpretation Services
Yes
Most Helpful
Im please with my case manager very nice
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: Everything
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Amazing support to women of DV
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Amazing support to women of DV
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I was good
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I was good
Recommend Fjc
No
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: -> Resources
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
-> Resources
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Shelter Informati…
Most Helpful: Everything so helpful Thank you [heart] • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Shelter Information/Advocacy
Most Helpful
Everything so helpful Thank you [heart]
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
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