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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Showing 50 real records
Yes
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: No • Most Helpful: everything good
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
No
Most Helpful
everything good
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Name change under Safe Harbor • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Name change under Safe Harbor
Interpretation Services
No
Most Helpful
NA
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Immigration Legal Help|Met with Case Manager
Services Today: Counseling Services|Immigration Legal Help|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services|Immigration Legal Help|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Safety
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help
Services Today: Family Court Help • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Family Court Help
Interpretation Services
No
Most Helpful
To finally converse with someone to help me access services Available to all but that I miss out on utilizing
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Information I feel safer
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: her Guidance and information
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
her Guidance and information
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: (name omitted) is a great worker Really helpful
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) is a great worker Really helpful
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Counseling Services|Economic Empowerment Services|Housing Informatio…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Civil Legal Services|Counseling Services|Economic Empowerment Services|Housing Information/Advocacy|Safety Planning|Shelter Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Economic Empowerment Services|Met with Case Manager|Shelter Information/Advocacy|Spiritua…
Interpretation Services: No • Most Helpful: Everyone was very helpful and made me feel more confident in myself • Recommend Fjc: Yes
Services Today
Economic Empowerment Services|Met with Case Manager|Shelter Information/Advocacy|Spiritual Support Services
Interpretation Services
No
Most Helpful
Everyone was very helpful and made me feel more confident in myself
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Family Court Help|Housing Information/Advocacy|Met with Case Manager
Interpretation Services: No • Most Helpful: Everyone was so nice, and I got All the help I need. And thank you do much • Recommend Fjc: Yes
Services Today
Counseling Services|Family Court Help|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
Everyone was so nice, and I got All the help I need. And thank you do much
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Criminal Justice/NYPD Services|Family Court Help|Housing Information/Advocacy|Practical S…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Criminal Justice/NYPD Services|Family Court Help|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning|Shelter Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) was very kind and helpful, provided much information + set me up w/ a case mgr. meeting
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
The lawyer Assisting me seems so committed to my case + helping me (+ my daughter). It makes me feel like she Really cares! And, I feel supported with the warm environment.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
You guys are awesome! So informative and kind. I really feel at home when Im here. as someone with PTSD I felt comfortable and not judged being here. great team.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help
Services Today: Family Court Help • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Family Court Help
Interpretation Services
No
Most Helpful
-Schedule for consultation
-location + Enviroment
-Professional proce[ineligible]ing
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Public Benefits Information/Services
Services Today: Met with Case Manager|Public Benefits Information/Services • Interpretation Services: No • Most Helpful: The casework was Extremly Swift and helpful with Solving my concern.
Services Today
Met with Case Manager|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
The casework was Extremly Swift and helpful with Solving my concern.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Child Services (children's counseling/playroom)|Family Court Help|Housing Information/Adv…
Most Helpful: Information [happy face] • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Child Services (children's counseling/playroom)|Family Court Help|Housing Information/Advocacy|Immigration Legal Help|Met with Case Manager
Most Helpful
Information [happy face]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Legal consultation • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Legal consultation
Interpretation Services
No
Most Helpful
(name omitted) was very helpful and had a lot of patience. She explained everything clearly. (name omitted) was very kind and welcoming.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with Case Manager|Practic…
Interpretation Services: No • Most Helpful: Everyone was polite and gave lots of information. • Recommend Fjc: Yes
Services Today
Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Safety Planning
Interpretation Services
No
Most Helpful
Everyone was polite and gave lots of information.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Immigration Legal Help|Other (please specify)|Practical Support (ex: clothing or food don…
Other Services: metrocard • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Immigration Legal Help|Other (please specify)|Practical Support (ex: clothing or food donations)
Other Services
metrocard
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Friendly staff
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Criminal Justice/NYPD Services|Family Court Help|Housing Information/…
Interpretation Services: No • Most Helpful: Super Help Bravo • Recommend Fjc: Yes
Services Today
Counseling Services|Criminal Justice/NYPD Services|Family Court Help|Housing Information/Advocacy|Met with Case Manager|Public Benefits Information/Services|Safety Planning
Interpretation Services
No
Most Helpful
Super Help Bravo
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
English
Most Helpful
all the Staff is Super Friendly
Thank you [heart]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Economic Empowerment Services|Family Court Help|Housing Information/A…
Other Services: clothing/Food/Metrocard • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services|Economic Empowerment Services|Family Court Help|Housing Information/Advocacy|Immigration Legal Help|Met with Case Manager|Other (please specify)|Public Benefits Information/Services|Safety Planning|Shelter Information/Advocacy
Other Services
clothing/Food/Metrocard
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Friendly Enviorment Kind Staff Welcoming
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Family Court Help|Met with Case Manager|Other (please specify)|Safety Planning
Services Today: Family Court Help|Met with Case Manager|Other (please specify)|Safety Planning • Other Services: Court information -lawyer spouse eviction lease • Interpretation Services: No
Services Today
Family Court Help|Met with Case Manager|Other (please specify)|Safety Planning
Other Services
Court information -lawyer spouse eviction lease
Interpretation Services
No
Most Helpful
-Professionalism
-Knowledgable
-Attentive to my situation at hand
-Pleasant atmosphere
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Great support from (name omitted)! Thank you
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Great support from (name omitted)! Thank you
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Intake • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Intake
Interpretation Services
No
Most Helpful
Staff was very helpful and welcoming. They are very informative, kind + professional. I was greeted with open arms by Francia at the front Desk
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Did not receive services today
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Civil Legal Services
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: picked up holiday gifts • Interpretation Services: No
Services Today
Other (please specify)
Other Services
picked up holiday gifts
Interpretation Services
No
Most Helpful
The staff are very kind and welcoming.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Blank
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
(name omitted) and (name omitted) provide excellent support and services for victims of Domestic Violence, They are knowledgeable, caring, and kind. These ladies exemplify awesome advocates for domestic violence. Thank you for your support
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Hope for freedom
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Hope for freedom
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
No
Interpretation Language
Spanish
Most Helpful
What services can be offered
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or foo…
Interpretation Services: No • Most Helpful: (name omitted) is one of a kind. Very gratful for her help • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
(name omitted) is one of a kind. Very gratful for her help
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Public Benefits Information/Services
Services Today: Met with Case Manager|Public Benefits Information/Services • Interpretation Services: Yes • Recommend Fjc: Yes
Services Today
Met with Case Manager|Public Benefits Information/Services
Interpretation Services
Yes
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Intake • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Intake
Interpretation Services
No
Most Helpful
Kindness, ease of being seen
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: compassion knowledge resources active listening
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
compassion
knowledge
resources
active listening
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Immigration Legal Help
Services Today: Immigration Legal Help • Interpretation Services: No • Most Helpful: POLITE, PROFESSIONAL, KIND STAFF. GREAT SCHEDULING
Services Today
Immigration Legal Help
Interpretation Services
No
Most Helpful
POLITE, PROFESSIONAL, KIND STAFF. GREAT SCHEDULING
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help
Services Today: Family Court Help • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Family Court Help
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: The referrals and feeling of being in a safe environment.
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
The referrals and feeling of being in a safe environment.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Your people treat me like a person.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Your people treat me like a person.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
They are emotionally supportive and understand us. Thank you for all yor team does the city needs you.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help|Met with Case Manager
Services Today: Family Court Help|Met with Case Manager • Interpretation Services: No • Most Helpful: Incredibly Helpful. I walked out with actionable information
Services Today
Family Court Help|Met with Case Manager
Interpretation Services
No
Most Helpful
Incredibly Helpful. I walked out with actionable information
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The Atmosphere is kind, professional, welcoming, and safe.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The Atmosphere is kind, professional, welcoming, and safe.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help|Met with Case Manager
Services Today: Family Court Help|Met with Case Manager • Interpretation Services: No • Most Helpful: The information provided
Services Today
Family Court Help|Met with Case Manager
Interpretation Services
No
Most Helpful
The information provided
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help|Immigration Legal Help|Met with Case Manager
Services Today: Family Court Help|Immigration Legal Help|Met with Case Manager • Interpretation Services: No • Most Helpful: very nice and helpful.
Services Today
Family Court Help|Immigration Legal Help|Met with Case Manager
Interpretation Services
No
Most Helpful
very nice and helpful.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
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