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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Immigration Legal Help
Services Today: Immigration Legal Help • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Immigration Legal Help
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
yes!!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Good
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Immigration Legal Help|Other (please specify)
Services Today: Immigration Legal Help|Other (please specify) • Other Services: cloth • Interpretation Services: Yes
Services Today
Immigration Legal Help|Other (please specify)
Other Services
cloth
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Asylum.
Work
IDNY
help against violence.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: accomodating generous step by step + sensitive
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
accomodating generous step by step + sensitive
Recommend Fjc
Yes
Fjc
Manhattan
Family Court Help|Met with Case Manager
Services Today: Family Court Help|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Family Court Help|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Given me a lot of information I need for my situation
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Given me a lot of information I need for my situation
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with Case Manager
Interpretation Services: No • Most Helpful: Information on housing issues • Recommend Fjc: Blank
Services Today
Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
Information on housing issues
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: I felt at ease and I was made to feel comfortable
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
I felt at ease and I was made to feel comfortable
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: My case manager (name omitted) is the best [happy face]
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My case manager (name omitted) is the best [happy face]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Met with Case Manager
Services Today: Counseling Services|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services|Met with Case Manager
Interpretation Services
No
Most Helpful
Immigration, Divorce financial-economic empowerment
-counceling
-very helpful [happy face]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Recommend Fjc: Blank
Services Today
Did not receive services today
Interpretation Services
No
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Clarified most of "options" of various support [ineligible].
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Clarified most of "options" of various support [ineligible].
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)|Safety Planning
Services Today: Other (please specify)|Safety Planning • Other Services: Screener • Most Helpful: Screener
Services Today
Other (please specify)|Safety Planning
Other Services
Screener
Most Helpful
Screener
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Blank
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
My lawyer (name omitted) was Amazing she explained my rights, made me feel safe and I greatful to God for her service. the Law student was also Amazing
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Economic Empowerment Services|Housing Information/Advocacy|Met with …
Interpretation Services: No • Recommend Fjc: Blank • Fjc: Manhattan
Services Today
Civil Legal Services|Economic Empowerment Services|Housing Information/Advocacy|Met with Case Manager|Other (please specify)|Public Benefits Information/Services
Other Services
Yes, I was informed of options and given an appointment (pending) for future services.
Interpretation Services
No
Most Helpful
The precise information with all of my options moving forward. Thank you for all of your kindness.
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Economic Empowerment Services|Met with Case Manager
Services Today: Counseling Services|Economic Empowerment Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Bengali
Services Today
Counseling Services|Economic Empowerment Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Bengali
Most Helpful
I find most helpful today regarding my situation. I really needed support. FJC helped me with the most way possible. Special thanks to everyone.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Bengali
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: Extremely helpful to me in this desperate time of need.
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Extremely helpful to me in this desperate time of need.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screener • Recommend Fjc: Yes
Services Today
Other (please specify)
Other Services
screener
Most Helpful
The resources and kidness for my children and [ineligible]. Thank you (name omitted) & (name omitted)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I received great service from the staff. It is so relieving to speak with such great and professional staff. Thank you so much -
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Most Helpful: They are very helpful with giving info
Services Today
Met with Case Manager
Interpretation Services
Yes
Most Helpful
They are very helpful with giving info
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Most Helpful: Support
Services Today
Met with Case Manager
Interpretation Services
Yes
Most Helpful
Support
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: Yes • Most Helpful: the resources provided
Services Today
Did not receive services today
Interpretation Services
Yes
Most Helpful
the resources provided
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Met with Case Manager|Other (please specify)
Services Today: Civil Legal Services|Met with Case Manager|Other (please specify) • Other Services: food pantry • Interpretation Services: No
Services Today
Civil Legal Services|Met with Case Manager|Other (please specify)
Other Services
food pantry
Interpretation Services
No
Most Helpful
Received valuable information. Very nice + Quick services. food + metro very helpful
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: informational courteous expeditious Gave follow up Appt
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
informational
courteous
expeditious
Gave follow up Appt
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Met with Case Manager|Safety Planning
Services Today: Counseling Services|Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: Legal support + counseling dealing w/ my abusive ex !! 100%
Services Today
Counseling Services|Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Legal support + counseling dealing w/ my abusive ex

!! 100%
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)|Sh…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Other
Most Helpful
imigration help.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Sinhala
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Great support always!
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Great support always!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: Professional
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Professional
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I got great support and kind (name omitted), (name omitted) I apreciate you and the time you spend to help me
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Met with Case Manager|Other (please specify)
Services Today: Counseling Services|Met with Case Manager|Other (please specify) • Other Services: Requested various services • Interpretation Services: No
Services Today
Counseling Services|Met with Case Manager|Other (please specify)
Other Services
Requested various services
Interpretation Services
No
Most Helpful
The lady at the reception desk was very kind and soft spoken, she offered the bathroom; and explained to process. (name omitted) was understanding and caring; she listened and made an appointment for assistance that I requested.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: No • Most Helpful: Staff are very compassionate. Thanks to (name omitted). [heart]
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
No
Most Helpful
Staff are very compassionate. Thanks to (name omitted). [heart]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screening for sevices • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screening for sevices
Interpretation Services
No
Most Helpful
She was a great help on helping me with my situaton
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Intake • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Intake
Interpretation Services
No
Most Helpful
I was immediately assigned a case manager and a date to return.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The Attorney conversation
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The Attorney conversation
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Most Helpful: Giving info on other facilities • Recommend Fjc: Yes
Services Today
Met with Case Manager
Most Helpful
Giving info on other facilities
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Most Helpful: Somewhat • Recommend Fjc: Yes
Services Today
Civil Legal Services|Met with Case Manager
Most Helpful
Somewhat
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: yes about ACS • Interpretation Services: No
Services Today
Other (please specify)
Other Services
yes about ACS
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Met with Case Manager
Most Helpful
My first time comeing all the stuff make me feel comforttable with my case manager.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: Speaking with someone who understand my situation
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
Speaking with someone who understand my situation
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Economic Empowerment Services|Housing Information/Advocacy|Immigration Legal Help|Practic…
Interpretation Services: No • Recommend Fjc: Blank • Fjc: Manhattan
Services Today
Economic Empowerment Services|Housing Information/Advocacy|Immigration Legal Help|Practical Support (ex: clothing or food donations)|Yoga/Wellness
Interpretation Services
No
Most Helpful
Yes, they did provide Family Justice Center with a lot of good and practical information. Thank you so much
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Criminal Justice/NYPD Services|Economic Empowerment Services
Services Today: Criminal Justice/NYPD Services|Economic Empowerment Services • Interpretation Services: No • Interpretation Language: Other
Services Today
Criminal Justice/NYPD Services|Economic Empowerment Services
Interpretation Services
No
Interpretation Language
Other
Most Helpful
I got a lot of help services
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Hungarian
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Hungarian
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Cas…
Other Services: Legal Help • Interpretation Services: No • Most Helpful: Housing Help/Assistance
Services Today
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Case Manager|Other (please specify)
Other Services
Legal Help
Interpretation Services
No
Most Helpful
Housing Help/Assistance
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Intake for DV restraining order • Most Helpful: Speaking to (name omitted).
Services Today
Other (please specify)
Other Services
Intake for DV restraining order
Most Helpful
Speaking to (name omitted).
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
My child seeing his wonderful counselor (name omitted), who has helped him with his trauma.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Support for clothing supplies and advice on immigration.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Support for clothing supplies and advice on immigration.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Practical Support…
Interpretation Services: No • Most Helpful: Book & carfare as an extention to all others • Recommend Fjc: Blank
Services Today
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
No
Most Helpful
Book & carfare as an extention to all others
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Case worker (name omitted) is constant in her professionalism, empathy and knowledge! Thank you!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Child Services (children's counseling/playroom)|Criminal Justice/NYPD Services|Shelter In…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Child Services (children's counseling/playroom)|Criminal Justice/NYPD Services|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
I really appreciate that I could get connected w/ all of the services that my family needed in one place during a time when I was stressed. The playroom attendant made my kids feel happy and very comfortable. Thank you!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
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