Annual Report on Family Justice Center Client Satisfaction Surveys

Met with Case Manager|Counseling Services|Practical Support (ex: clothing or food donations)

No

My visit today was great. one of the best visits I've had my case worker (name omitted) was so sweet and so helpful and I was all around satisfied and felt safe today.

Yes

Bronx

English

Met with Case Manager

No

The staff was warm and welcoming

Yes

Bronx

English

Other (please specify)

Donated (illegible)

No

Smiles

Yes

Brooklyn

English

Met with Case Manager

No

Speaking to case manager

Yes

Brooklyn

English

Met with Case Manager

No

Yes

Bronx

English

Met with Case Manager

No

The 2 ladies that assisted me were very professional and welcoming.

Yes

Brooklyn

English

Met with Case Manager|Other (please specify)

Support group

No

Empowerment

Yes

Brooklyn

English

Met with Case Manager

Yes

Spanish

They care about they victims

Yes

Brooklyn

English

Met with Case Manager

No

the case manager was respectful and understanding

Yes

Brooklyn

English

Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services

Blank

Brooklyn

English

Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services|Practical Support (ex: clothing or food donations)

No

Yes

Brooklyn

English

Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Economic Empowerment Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)

No

Yes

Brooklyn

English

Safety Planning

No

Well looking forward for help.

Yes

Brooklyn

English

Met with Case Manager

No

Everything she was great

Yes

Brooklyn

English

Counseling Services

No

Talking & being heard and understood

Yes

Brooklyn

English

Met with Case Manager

Blank

Everything. Very informative and helpful. Listened to me attentively.

Yes

Brooklyn

English

Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Counseling Services

Yes

Spanish

The support from my social worker (name omitted) is the best! The support from (name omitted) that calmed me

Yes

Bronx

Spanish

Housing Information/Advocacy

Yes

Spanish

The help was good and it was resolved and of course I would recommend it

Yes

Bronx

Spanish

Civil Legal Services|Child Services (children's counseling/playroom)

No

The people contacted agencies to be able to find a solution to the situation with my kids.

Yes

Bronx

Spanish

Civil Legal Services

No

It was really beautiful how they treated me. It was a pleasure. I'm leaving very content and happy. They were very nice and treated me well and helped get a police report, what a nice service. Congratulations on your work.

Yes

Bronx

Spanish

Counseling Services

Yes

Spanish

A search for lawyers was very useful. I'm leaving very satisfied thank you very much

Yes

Bronx

Spanish

Met with Case Manager

Yes

Spanish

Everything was good and I would really like more programs for kids.

Yes

Bronx

Spanish

Counseling Services

Yes

Spanish

Guidance and good treatment

Yes

Bronx

Spanish

Met with Case Manager

No

They helped me a lot with what I needed

Yes

Bronx

Spanish

Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services

Yes

Spanish

The information about myself and my daughter

Yes

Bronx

Spanish

Met with Case Manager|Shelter Information/Advocacy

No

The important report I received from here that I didn't know clearly

Yes

Bronx

Spanish

Met with Case Manager

No

I am very satisfied with the person thank you

Yes

Bronx

English

Housing Information/Advocacy

Yes

Spanish

That they do everything possible to help someone

Yes

Bronx

Spanish

Housing Information/Advocacy|Counseling Services|Spiritual Support Services

No

Spanish

The attention from the woman. Very nice and kind. (client answered no to interpretation services but selected Spanish)

Yes

Bronx

Spanish

Counseling Services

No

That they offered to find me a lawyer to guide me

Yes

Bronx

Spanish

Met with Case Manager|Child Services (children's counseling/playroom)

Blank

They gave me an appointment to speak with a lawyer I want to ask some questions

Yes

Spanish

Met with Case Manager|Safety Planning

Yes

Spanish

Everything they informed me of excellent thank you very much.

Yes

Bronx

Spanish

Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Counseling Services

Blank

Everything they advised me on and helped me with everything I needed. Thank you very much and god blessed me greatly. To everyone, continue doing this beautiful work. Big hugs and kisses thank you very much. Yes would recommend with pleasure, it's a marvelous agency that has always helped me and I always feel at home. Congratulations and thank you

Yes

Bronx

Spanish

Met with Case Manager|Civil Legal Services|Safety Planning|Criminal Justice/NYPD Services

Blank

The important thing is that they have the decisions that are going to change the future of an entire life

Yes

Bronx

Spanish

Civil Legal Services

No

To be able to get an appointment with my a lawyer for my court date. Thank you.

Yes

Bronx

Spanish

Counseling Services

Yes

Spanish

That they spoke my language, Spanish, and that they tried to find a solution to my problem

Yes

Bronx

Spanish

Met with Case Manager|Shelter Information/Advocacy

No

I received information about my rights I'm very grateful for the Justice Center

Yes

Bronx

Spanish

Met with Case Manager|Counseling Services

No

To be able to see a lawyer

Yes

Bronx

English

Safety Planning|Criminal Justice/NYPD Services

Yes

Spanish

The guidance, the attention from the staff and their help

Yes

Bronx

Spanish

Met with Case Manager|Shelter Information/Advocacy

Yes

Spanish

They helped me with what I needed

Yes

Bronx

Spanish

Shelter Information/Advocacy

Yes

Spanish

Thank you everything turned out well they treated me well they were very nice and everything

Yes

Bronx

Spanish

Counseling Services

Yes

That they helped me with the doubts and the problem I had and they connected me to the right person

Yes

Bronx

Spanish

Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Spiritual Support Services

No

The emotional and spiritual support from this department. Legal support for divorce and housing

Yes

Bronx

Spanish

Met with Case Manager|Housing Information/Advocacy

Yes

Spanish

Help with tools for the kids. Thanks to (name omitted) she is very nice and helped me a lot. Thank you Family Justice Center.

Yes

Bronx

Spanish

Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services|Did not receive services today|Other (please specify)

Yes

Spanish|Other

English

Everything and many thanks for being here for us DV. Blessings to you all and your families.

Yes

Bronx

Spanish

Met with Case Manager|Safety Planning|Counseling Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)

No

Yes

Bronx

Spanish

Housing Information/Advocacy

No

Their nice and friendly attention.

Yes

Bronx

Spanish

Public Benefits Information/Services

Blank

The support, information and guidance and the kind staff, dissipating all of my doubts, excellent attention. Especially the kindness of (name omitted). Thank you very much

Yes

Bronx

Spanish

Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Criminal Justice/NYPD Services

Yes

Spanish

Yes

Bronx

Spanish

Housing Information/Advocacy|Shelter Information/Advocacy|Counseling Services

Blank

They provide very good information

Yes

Bronx

Spanish