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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Showing 50 real records
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Most Helpful: I feel more calm
Services Today
Counseling Services
Interpretation Services
Yes
Most Helpful
I feel more calm
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services|Public Benefits Information/Services
Services Today: Counseling Services|Public Benefits Information/Services • Interpretation Services: Blank • Recommend Fjc: Blank
Services Today
Counseling Services|Public Benefits Information/Services
Interpretation Services
Blank
Most Helpful
I am always happy with the support they give me, especially from my social worker, (name omitted) thank you!
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services|Shelter Information/Advocacy|Safety Planning|Counseling Services|Chi…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Everything has been very useful for me. I am grateful for everyone here.
Services Today
Civil Legal Services|Shelter Information/Advocacy|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything has been very useful for me. I am grateful for everyone here.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Economic Empowerment Services
Services Today: Met with Case Manager|Economic Empowerment Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Economic Empowerment Services
Interpretation Services
No
Most Helpful
That I could talk about different topics and it turned out to be very useful and very important and I received emotional and spiritual help. Thank you very much to everyone for your beautiful work for all of us victims. Thank you. Yes I would recommend it. They are a magnificent organization. Thank you for existing
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I did not have an appointment but they met with me and gave me the solution I was looking for.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Counseling Services|Child Services (children's counseling/playroom)…
Interpretation Services: No • Most Helpful: Counseling, emotional support • Recommend Fjc: Yes
Services Today
Met with Case Manager|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
Counseling, emotional support
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I am happy because family court has helped me so much with everything. Without them my life would not be what it is. Today I love family court.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
The ease and speed with which they assist you and give you information. Excellent treatment.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Housing Information/Advocacy|Shelter Information/Advocacy
Services Today: Housing Information/Advocacy|Shelter Information/Advocacy • Interpretation Services: Blank • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy|Shelter Information/Advocacy
Interpretation Services
Blank
Interpretation Language
Spanish
Most Helpful
That they were friendly and attentive and listened to my story and that they were truly interested in helping me and my daughter.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Yes the information we are seeking
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The information we are seeking
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The information we are seeking
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Psychiatric Services (medication management/Health and Hospital)
Services Today: Psychiatric Services (medication management/Health and Hospital) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The information we came looking for was very satisfactory
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Information to help. Thanks for your help.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Housing Information/Advocacy|Safety Planning|Counseling Services
Services Today: Housing Information/Advocacy|Safety Planning|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
That my social worker always has a way to help me when I talk to her. I'm going home calm. She knows how to calm my nerves and helps to find solutions
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: The information
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
The information
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Other (please specify)
Interpretation Services: Blank • Most Helpful: The help and information received about the steps to follow • Recommend Fjc: Blank
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Other (please specify)
Interpretation Services
Blank
Most Helpful
The help and information received about the steps to follow
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Their professionalism attending to my case
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Shelter Information/Advocacy|Economic Empowerment Services|Public B…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Sun
Services Today
Met with Case Manager|Shelter Information/Advocacy|Economic Empowerment Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Sun
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Case worker
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Most Helpful: Great service and friendliness
Services Today
Civil Legal Services
Interpretation Services
Yes
Most Helpful
Great service and friendliness
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager|Spiritual Support Services
Services Today: Met with Case Manager|Spiritual Support Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Case worker
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Safety Planning
Services Today: Civil Legal Services|Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
That justice exists and to stop abuse
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
(name omitted) was a very excellent person and helped me a lot. Thank you very much.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: No • Most Helpful: The connections with legal advice and the support in general. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
The connections with legal advice and the support in general.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Public Benefits Information/Services
Services Today: Civil Legal Services|Public Benefits Information/Services • Interpretation Services: No • Most Helpful: That it did not take long to start the process.
Services Today
Civil Legal Services|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
That it did not take long to start the process.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Divorce • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Divorce
Interpretation Services
Yes
Most Helpful
Very good and a good service all around I'm grateful
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: Blank • Most Helpful: It was really good for me. Your workers are very nice and respectful.
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
Blank
Most Helpful
It was really good for me. Your workers are very nice and respectful.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services
Services Today: Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I am very grateful for all your help and good attention
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Safety Planning|Counseling Services|Practical Support (ex: clothing or food donations)
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: The hospitality of the women in front
Services Today
Safety Planning|Counseling Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The hospitality of the women in front
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services: Blank • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
Blank
Most Helpful
The patience and friendliness of the staff thank you because you listen to us. Thank you for being how you are.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I like that they explained to me about my papers in Spanish and they helped me.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Counseling Services|Child Services (children's counseling/playroom)
Services Today: Counseling Services|Child Services (children's counseling/playroom) • Interpretation Services: Blank • Recommend Fjc: Yes
Services Today
Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services
Blank
Most Helpful
I received information that helped me with my mood and I feel safer. My daughter enjoyed the toy room thank you
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Child Services (children's counseling/playroom)
Services Today: Civil Legal Services|Child Services (children's counseling/playroom) • Interpretation Services: Blank • Most Helpful: The service, very excellent thank you.
Services Today
Civil Legal Services|Child Services (children's counseling/playroom)
Interpretation Services
Blank
Most Helpful
The service, very excellent thank you.
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The services offered
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The services offered
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Safety Planning
Services Today: Safety Planning • Interpretation Services: Blank • Most Helpful: A lot of help talking to him
Services Today
Safety Planning
Interpretation Services
Blank
Most Helpful
A lot of help talking to him
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: I follow my family court case
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I follow my family court case
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Russian
Counseling Services|Child Services (children's counseling/playroom)
Services Today: Counseling Services|Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
The information I did not know before was about my safety, rights and safety of my children
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Russian
Counseling Services|Other (please specify)
Services Today: Counseling Services|Other (please specify) • Other Services: Psychologist • Interpretation Services: No
Services Today
Counseling Services|Other (please specify)
Other Services
Psychologist
Interpretation Services
No
Most Helpful
(name omitted) is a wonderful human therapist. She help me a lot to recover my dignity and
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
French
Met with Case Manager|Civil Legal Services|Counseling Services|Child Services (children's…
Interpretation Services: Yes • Interpretation Language: Other • Interpretation Language Other: Polish
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Polish
Most Helpful
Knowing that someone understands my problems, a chance to open myself...
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Polish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Polish
Most Helpful
A therapy with (name omitted) is always a step forward - positive, productive or passive, and does not count in each moment of everyday reality
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Polish
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
After each visit I have less fear and more confidence in my abilities and myself, I feel that (name omitted) understands me and gives me good advice on how to endure my situation. Thank you. The best place for women who need help.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Polish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Got legal information and was referred for legal consultation
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Got legal information and was referred for legal consultation
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Simplified Chinese
Met with Case Manager|Criminal Justice/NYPD Services
Services Today: Met with Case Manager|Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: Helped me schedule an appointment with HRA specialist
Services Today
Met with Case Manager|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Helped me schedule an appointment with HRA specialist
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Simplified Chinese
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: Yes • Interpretation Language: Other • Interpretation Language Other: Wrote in (not translated)
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Economic Empowerment Services|Public Benefits Information/Services|Spiritual Support Services|Did not receive services today|Other (please specify)
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Wrote in (not translated)
Most Helpful
I received an enormous amount of help here. The people at the FJC delivered me from the most difficult situation in my life. They helped me find housing and gave me food and metro card. Everyone at FJC is so friendly and helpful. I truly feel that coming to FJC is home-coming.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Simplified Chinese
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|E…
Interpretation Services: Yes • Interpretation Language: Other • Interpretation Language Other: Chinese (other characters not translated)
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Economic Empowerment Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Chinese (other characters not translated)
Most Helpful
I received a lot of services here: legal consultation, professional training, learning English and how to use a computer, mental health assistance, and practical assistance (food pantry and MetroCard). Everyone here at FJC is very kind and friendly to me. I always feel that I am coming home here. I have a lot to say about how much I appreciate FJC and all the patience, kindness, compassion I receive from the people working here. Thank you.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Simplified Chinese
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: Yes • Interpretation Language: Other • Interpretation Language Other: Chinese
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Economic Empowerment Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Chinese
Most Helpful
I live in a shelter. At FJC, I was provided with a meeting with a case manager who gave me emotional and psychological support. FJC also provided me with food and metro card. At FJC, I was taught how to use the computer and how to keep myself safe. I want to express my sincerest appreciation to FJC, for all the assistance and support I received here. Thank you very much!
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Simplified Chinese
Met with Case Manager|Counseling Services|Practical Support (ex: clothing or food donatio…
Interpretation Services: No • Most Helpful: marriage, family, psychological and mental health • Recommend Fjc: Yes
Services Today
Met with Case Manager|Counseling Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
No
Most Helpful
marriage, family, psychological and mental health
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Simplified Chinese
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
The meeting with my case manager is very helpful, also the practical items, like food and metro card.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Simplified Chinese
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