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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Met with Case Manager|Practical Support (ex: clothing or food donations)|Spiritual Suppor…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
No
Most Helpful
I want to give my most heartfelt appreciation to Family Justice Center and Garden of Hope for all the assistance and practical items (like clothes and food pantry)
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Simplified Chinese
Met with Case Manager|Public Benefits Information/Services
Services Today: Met with Case Manager|Public Benefits Information/Services • Interpretation Services: No • Most Helpful: Helped me deal with the incident and figure out what to do next
Services Today
Met with Case Manager|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
Helped me deal with the incident and figure out what to do next
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Simplified Chinese
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: Helped me solve many problems
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Helped me solve many problems
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Simplified Chinese
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Mandarin
Most Helpful
Helped solve my urgent problems
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Simplified Chinese
Met with Case Manager|Civil Legal Services|Counseling Services|Spiritual Support Services
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services|Spiritual Support Services
Interpretation Services
No
Most Helpful
Preparing for my upcoming court appearance and getting informed about the legal process and what to expect helped me feel less nervous and stressed.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Simplified Chinese
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Russian
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Russian
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Russian
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I met nice people and I hope finding a lawyer here to find my child hidden by her mom
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: Blank • Most Helpful: (name omitted) was very helpful with everything • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Blank
Most Helpful
(name omitted) was very helpful with everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Child Services (childr…
Interpretation Services: Yes • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
Yes
Most Helpful
the case manager (name omitted) was very helpful she went above to help me with everything she is very good support services
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Russian
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Russian
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Russian
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: Blank • Recommend Fjc: Blank • Fjc: Staten Island
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
Blank
Most Helpful
Customer service my doctor everyone director just everyone who I personally spoke to
Recommend Fjc
Blank
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services: No • Most Helpful: Helpful for children great counseling for children very nice • Recommend Fjc: Yes
Services Today
Met with Case Manager|Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Helpful for children great counseling for children very nice
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Counseling Services
Services Today: Met with Case Manager|Civil Legal Services|Counseling Services • Interpretation Services: Yes • Interpretation Language: Russian
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services
Interpretation Services
Yes
Interpretation Language
Russian
Most Helpful
Help me with my custody and need. The lady in the glass was very nice. She give me food and drink
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: Order of protection • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
Order of protection
Interpretation Services
No
Most Helpful
Very approachable and understanding
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: No • Most Helpful: Information and help that was giving • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Counseling Services|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Information and help that was giving
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Counseling Services|Criminal Justice/NYPD Services
Services Today: Met with Case Manager|Counseling Services|Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: Offer of social services even though it wasn't used today
Services Today
Met with Case Manager|Counseling Services|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Offer of social services even though it wasn't used today
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
They helped me and took care of my kids while offering me services. I just showed up stressed with no appointment
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Taught me my rights with respect to my domestic violence case
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Safety Planning|Child Services (children's counseling/playroom)
Interpretation Services: No • Most Helpful: The case managers warm and kind approach proactive ability to refer services • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
The case managers warm and kind approach proactive ability to refer services
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: My worker made me feel better in her office
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
My worker made me feel better in her office
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Housing Information/Advocacy|Psychiatric Services (medication manage…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Therapy for myself and my kids
Services Today
Civil Legal Services|Housing Information/Advocacy|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Therapy for myself and my kids
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Other (please spec…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Other (please specify)
Interpretation Services
No
Most Helpful
My case manager (name omitted) is great. She listens to everything I was saying and made me feel very comfortable. And info she trying to help with everything I asked her.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Safety Planning|P…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Safety Planning|Public Benefits Information/Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: Blank • Most Helpful: The assistance on immigration was excellent.
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
Blank
Most Helpful
The assistance on immigration was excellent.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: Blank • Most Helpful: The assistance on immigration was really good.
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
Blank
Most Helpful
The assistance on immigration was really good.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Most Helpful: Everything • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Blank
Services Today: Blank • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Blank
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Blank • Recommend Fjc: Blank
Services Today
Civil Legal Services
Interpretation Services
Blank
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
Spanish
Blank
Services Today: Blank • Interpretation Services: Blank • Recommend Fjc: Yes
Services Today
Blank
Interpretation Services
Blank
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services: No • Most Helpful: Information about my immigration status • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Information about my immigration status
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Public Benefits Information/Services|Criminal Justice/NYPD Services
Services Today: Public Benefits Information/Services|Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Public Benefits Information/Services|Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Yes very useful
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager|Shelter Information/Advocacy|Safety Planning
Services Today: Met with Case Manager|Shelter Information/Advocacy|Safety Planning • Interpretation Services: Blank • Most Helpful: The case manager was very kind + compassionate + caring + listened
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning
Interpretation Services
Blank
Most Helpful
The case manager was very kind + compassionate + caring + listened
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Obtained referral for project home/have appointment for (date omitted)
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Obtained referral for project home/have appointment for (date omitted)
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: Yes • Most Helpful: Thank you
Services Today
Housing Information/Advocacy
Interpretation Services
Yes
Most Helpful
Thank you
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy
Services Today: Civil Legal Services|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: I was recommended to other helpful services that I need.
Services Today
Civil Legal Services|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
I was recommended to other helpful services that I need.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Public Benefits In…
Interpretation Services: Yes • Interpretation Language: Other • Interpretation Language Other: English
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
English
Most Helpful
They were nice to me and its my first time here
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy|Public Benefits Information/Services
Recommend Fjc: Yes • Fjc: Bronx • Language Survey Completed: Spanish
Services Today
Civil Legal Services|Housing Information/Advocacy|Public Benefits Information/Services
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: The attention was really good.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
The attention was really good.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Blank • Most Helpful: Everyone was very nice it was very useful
Services Today
Met with Case Manager
Interpretation Services
Blank
Most Helpful
Everyone was very nice it was very useful
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Housing Information/Advocacy|Counseling Services|Criminal Justice/NYPD Services
Services Today: Housing Information/Advocacy|Counseling Services|Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy|Counseling Services|Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Great treatment
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They treated me very kind and understanding, even up to the point of closing. Thank you.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: General appointment • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
General appointment
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Obtaining information
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|C…
Interpretation Services: No • Most Helpful: The complete staff was very soothing and concerned with all of my needs • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
No
Most Helpful
The complete staff was very soothing and concerned with all of my needs
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Practical Support (ex: clothing or foo…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
The most helpful part was the food and also the fact that they refer you to so many things.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
My worker guided me well.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Safety Planning
Services Today: Safety Planning • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Safety Planning
Interpretation Services
Yes
Interpretation Language
Mandarin
Most Helpful
My case manager (name omitted) helped me analyze my case and referred me for legal consultation/assistance regarding custody/visitation and domestic violence.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Simplified Chinese
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Economic Empowerment Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Blank • Most Helpful: Case manager answered all my questions. She also connected me to a lawyer.
Services Today
Met with Case Manager
Interpretation Services
Blank
Most Helpful
Case manager answered all my questions. She also connected me to a lawyer.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
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