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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services|Pu…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services|Public Benefits Information/Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: For me to get counseling and for me to talk to a lawyer
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
For me to get counseling and for me to talk to a lawyer
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Very helpful
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Very helpful
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: They were able to see where I was coming from it my issue
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
They were able to see where I was coming from it my issue
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: No • Most Helpful: They are doing a great job
Services Today
Other (please specify)
Interpretation Services
No
Most Helpful
They are doing a great job
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: The info on custody and divorce was awesome
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
The info on custody and divorce was awesome
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|C…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
That everyone here are so helpful. Understanding. Made me feel very comfortable. Took their time with me. Heard me out. Made me feel safe and better leaving from here.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Other (please specify)
Services Today: Met with Case Manager|Housing Information/Advocacy|Other (please specify) • Other Services: Domestic Violence • Interpretation Services: No
Services Today
Met with Case Manager|Housing Information/Advocacy|Other (please specify)
Other Services
Domestic Violence
Interpretation Services
No
Most Helpful
The staff and the info they provided. Also the plethora of information. Well advised in the services I needed. Thank you!!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: The people were knowledgeable and helpful.
Services Today
Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
The people were knowledgeable and helpful.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Practical Support (ex: clothing or foo…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Met with Case Manager|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
The warmth, welcoming and great advice. And all the information in housing. Thank you (name omitted) for all you do from your clients.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Therapist at (name of organization omitted) are Amazing! My daughters used to see child therapist and she was amazing too. My current therapist from (name of organization omitted) is very compassionate and intelligent, knowledgeable and helped me realize a lot of things about DV. (name of organization omitted) for family therapists really helped me. Amazing people! I love them!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Shelter Information/Advocacy
Services Today: Shelter Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Most Helpful: Warm, inviting, safe, environment.
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
Warm, inviting, safe, environment.
Recommend Fjc
Yes
Fjc
Manhattan
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: The lawyer was very good listener and her advice too.
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
The lawyer was very good listener and her advice too.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Full service under one roof. Everyone genuinely cares.
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Full service under one roof. Everyone genuinely cares.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Blank
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I met with (name omitted) (SFF) for second time today. My feeling is that she was totally useless. She was not caring about the case, did not try to help. She blocked me all the way just because I earned enough money that I can't be there. People like me are depressed and need kindness and nice people. I need help and support. I wasted my time meeting with her.
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: One to one help and support very friendly and understanding
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
One to one help and support very friendly and understanding
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
I was able to see a case manager that heard my problems. Based on her assessment & observation was able to give referral to an appropriate agency that foresee to help me with all my crisis issues! I thank her! God Bless
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: 1st visit • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
1st visit
Interpretation Services
No
Most Helpful
Information Referrals
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Safety Planning|Public Benefits Information/Services|Other (please …
Other Services: Appt for SNAP :) • Interpretation Services: No • Most Helpful: The time and assistance given to make sure a plan going forward
Services Today
Met with Case Manager|Safety Planning|Public Benefits Information/Services|Other (please specify)
Other Services
Appt for SNAP :)
Interpretation Services
No
Most Helpful
The time and assistance given to make sure a plan going forward
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Everyone here was so pleasant. I felt truly listened to and card about during this stressful time. (name omitted) and (name omitted) are AMAZING! Thank you.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Criminal Justice/NYPD Services
Services Today: Civil Legal Services|Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Very helpful info with one of the lawyer
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Other Services: Intake spl. BFJC • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Other (please specify)
Other Services
Intake spl. BFJC
Interpretation Services
No
Most Helpful
The service that provide to me was so helpful to me the staff are so polite understandable and caring for me
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|E…
Interpretation Services: No • Most Helpful: The legal services • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Economic Empowerment Services
Interpretation Services
No
Most Helpful
The legal services
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy|Shelter Information/Advocacy|Counseling Services|Public Bene…
Interpretation Services: No • Most Helpful: I liked everyone in this place they helped everyone issues on time • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Shelter Information/Advocacy|Counseling Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
I liked everyone in this place they helped everyone issues on time
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: (name omitted)
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted)
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Most Helpful: I get more information about what I need to know.
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Most Helpful
I get more information about what I need to know.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
Legal service assistance - (name omitted) was excellent Thank you all so much (name omitted) was great also (client wrote absolutely next to question 4)
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
My last visit, the front desk was not friendly or helpful. This visit was much better with friendly staff.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)|Ch…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Informative, kindness, resources needed for my circumstances feel supportive thank you!!
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Safety Planning|Counseling Services
Services Today: Civil Legal Services|Safety Planning|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
(Staff name illegible) was very helpful. Thank you all I appreciate the services offered.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
I was given information that made it clear what my choices are in terms of my situation
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Food and gift card and MetroCard
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Food and gift card and MetroCard
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: All the information (name omitted) gave and helpful service
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
All the information (name omitted) gave and helpful service
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Yes • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Yes
Interpretation Services
No
Most Helpful
Yes I did. Everybody was amazing and helpful to my needs. Thank you (client initials omitted)
Recommend Fjc
Yes
Fjc
Bronx
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: It save me. The case manager listen to me. She was so helpful
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
It save me. The case manager listen to me. She was so helpful
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
English
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Psychiatric Services (medication management/He…
Interpretation Services: No • Most Helpful: information • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
information
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning|Other (please specify)
Other Services: Help with my divorce • Interpretation Services: No • Most Helpful: Info
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Other (please specify)
Other Services
Help with my divorce
Interpretation Services
No
Most Helpful
Info
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Shelter Information/Advocacy|Counseling Services|Practical Support (ex: clothing or food …
Interpretation Services: No • Most Helpful: Counseling about my domestic violence case • Recommend Fjc: Yes
Services Today
Shelter Information/Advocacy|Counseling Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Counseling about my domestic violence case
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Shelter Information/Advocacy|Counseling Services
Services Today: Civil Legal Services|Shelter Information/Advocacy|Counseling Services • Interpretation Services: No • Most Helpful: They had given me good advice and legal assistant
Services Today
Civil Legal Services|Shelter Information/Advocacy|Counseling Services
Interpretation Services
No
Most Helpful
They had given me good advice and legal assistant
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: The meeting courtesy. Progressing.
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
The meeting courtesy. Progressing.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Counselin…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
You are lucky to have such a giving and caring person (name omitted) who enjoys her job she was my angel who went above and beyond her call of duty God bless you all. Thank you So kind and understanding more people should be like her!! Thank you.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Safety Planning|Child Services (children's counseling/playroom)|Criminal Justice/NYPD Ser…
Interpretation Services: No • Most Helpful: Regarding my legal status in the country. • Recommend Fjc: Yes
Services Today
Safety Planning|Child Services (children's counseling/playroom)|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Regarding my legal status in the country.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Child Services (children's counseling/playroom)|Public Benefits Inf…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Met with Case Manager|Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
The advice for places that I need like immigration and places for training for the children.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Safety Planning|Counseling Services|Public Benefits Information/Services
Services Today: Safety Planning|Counseling Services|Public Benefits Information/Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Safety Planning|Counseling Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Practical Support …
Interpretation Services: No • Recommend Fjc: Blank • Fjc: Bronx
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Services Today: Met with Case Manager|Housing Information/Advocacy|Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
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