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Monthly Performance Management Reports (includes Corruption Lectures and Customer Service indicators)

This dataset contains select monthly performance statistics that DOI regularly reports to the Mayor's Office of Operations for 2010 - 2015. This dataset includes several indicators that are cummulated for the Mayor's Management Reports, such as the including numbers of complaints received by the Agency and the numbers of arrests made. This dataset also includes monthly statistics on the Agency's outreach efforts (anticorrupion and whistleblower lectures) as well customer service indicators (such as the number of emails received by the Agency).

City Government Department of Investigation (DOI) Dataset i8ua-bnkj 3 fields
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Dataset fields
Showing 50 real records
Background investigations for Mayoral agencies
Indicator Name: Background investigations for Mayoral agencies • Month: 2013 / 06 • Report Month: 138
Indicator Name
Background investigations for Mayoral agencies
Month
2013 / 06
Report Month
138
Background investigations closed within six months (from investigation start date) (%)
Month: 2013 / 06 • Report Month: 64%
Indicator Name
Background investigations closed within six months (from investigation start date) (%)
Month
2013 / 06
Report Month
64%
Referrals for criminal prosecution
Indicator Name: Referrals for criminal prosecution • Month: 2013 / 06 • Report Month: 86
Indicator Name
Referrals for criminal prosecution
Month
2013 / 06
Report Month
86
Number of letters sent to an agency
Indicator Name: Number of letters sent to an agency • Month: 2013 / 06 • Report Month: 408
Indicator Name
Number of letters sent to an agency
Month
2013 / 06
Report Month
408
Number of agency customers surveyed for overall customer satisfaction (reported annually)
Month: 2013 / 06 • Report Month: 275
Indicator Name
Number of agency customers surveyed for overall customer satisfaction (reported annually)
Month
2013 / 06
Report Month
275
Written policy and procedure recommendations accepted by City agencies (annual %)
Month: 2013 / 06 • Report Month: 72
Indicator Name
Written policy and procedure recommendations accepted by City agencies (annual %)
Month
2013 / 06
Report Month
72
Background investigations for non-Mayoral agencies
Indicator Name: Background investigations for non-Mayoral agencies • Month: 2013 / 06 • Report Month: 52
Indicator Name
Background investigations for non-Mayoral agencies
Month
2013 / 06
Report Month
52
Average wait time to speak with a customer service agent (minutes) - figures are cumulati…
Month: 2013 / 06 • Report Month: 3:00
Indicator Name
Average wait time to speak with a customer service agent (minutes) - figures are cumulative and reported tri-monthly
Month
2013 / 06
Report Month
3:00
CORE facility rating (reported annually)
Indicator Name: CORE facility rating (reported annually) • Month: 2013 / 06 • Report Month: 93
Indicator Name
CORE facility rating (reported annually)
Month
2013 / 06
Report Month
93
Corruption prevention lecture e-learning attendees
Indicator Name: Corruption prevention lecture e-learning attendees • Month: 2013 / 06 • Report Month: N/A
Indicator Name
Corruption prevention lecture e-learning attendees
Month
2013 / 06
Report Month
N/A
Background investigations for Mayoral agencies
Indicator Name: Background investigations for Mayoral agencies • Month: 2013 / 05 • Report Month: 109
Indicator Name
Background investigations for Mayoral agencies
Month
2013 / 05
Report Month
109
Corruption prevention lecture e-learning attendees
Indicator Name: Corruption prevention lecture e-learning attendees • Month: 2013 / 05 • Report Month: N/A
Indicator Name
Corruption prevention lecture e-learning attendees
Month
2013 / 05
Report Month
N/A
Arrests resulting from DOI investigations
Indicator Name: Arrests resulting from DOI investigations • Month: 2013 / 05 • Report Month: 71
Indicator Name
Arrests resulting from DOI investigations
Month
2013 / 05
Report Month
71
Integrity monitoring agreements
Indicator Name: Integrity monitoring agreements • Month: 2013 / 05 • Report Month: 20
Indicator Name
Integrity monitoring agreements
Month
2013 / 05
Report Month
20
Complaints
Indicator Name: Complaints • Month: 2013 / 05 • Report Month: 1,136
Indicator Name
Complaints
Month
2013 / 05
Report Month
1,136
Background investigations for non-Mayoral agencies
Indicator Name: Background investigations for non-Mayoral agencies • Month: 2013 / 05 • Report Month: 40
Indicator Name
Background investigations for non-Mayoral agencies
Month
2013 / 05
Report Month
40
Average time to complete an investigation (days) - Routine investigations
Indicator Name: Average time to complete an investigation (days) - Routine investigations • Month: 2013 / 05 • Report Month: 119
Indicator Name
Average time to complete an investigation (days) - Routine investigations
Month
2013 / 05
Report Month
119
Time to notify agencies of prospective childcare, home care and family care workers with …
Month: 2013 / 05 • Report Month: 1
Indicator Name
Time to notify agencies of prospective childcare, home care and family care workers with criminal records after receipt from State Division of Criminal Justice Services and FBI (days)
Month
2013 / 05
Report Month
1
Average time to complete an investigation (days) - Major investigations
Indicator Name: Average time to complete an investigation (days) - Major investigations • Month: 2013 / 05 • Report Month: 67
Indicator Name
Average time to complete an investigation (days) - Major investigations
Month
2013 / 05
Report Month
67
Written policy and procedure recommendations to City agencies
Indicator Name: Written policy and procedure recommendations to City agencies • Month: 2013 / 05 • Report Month: 31
Indicator Name
Written policy and procedure recommendations to City agencies
Month
2013 / 05
Report Month
31
Financial recoveries to individuals and non-City entities ordered/agreed ($000)
Indicator Name: Financial recoveries to individuals and non-City entities ordered/agreed ($000) • Month: 2013 / 05 • Report Month: $2,593
Indicator Name
Financial recoveries to individuals and non-City entities ordered/agreed ($000)
Month
2013 / 05
Report Month
$2,593
Referrals for civil and administrative action
Indicator Name: Referrals for civil and administrative action • Month: 2013 / 05 • Report Month: 93
Indicator Name
Referrals for civil and administrative action
Month
2013 / 05
Report Month
93
VENDEX checks completed within 30 days (%)
Indicator Name: VENDEX checks completed within 30 days (%) • Month: 2013 / 05 • Report Month: 99%
Indicator Name
VENDEX checks completed within 30 days (%)
Month
2013 / 05
Report Month
99%
Vendex checks completed
Indicator Name: Vendex checks completed • Month: 2013 / 05 • Report Month: 4,524
Indicator Name
Vendex checks completed
Month
2013 / 05
Report Month
4,524
Financial recoveries to the City ordered/agreed ($000)
Indicator Name: Financial recoveries to the City ordered/agreed ($000) • Month: 2013 / 05 • Report Month: $28,483
Indicator Name
Financial recoveries to the City ordered/agreed ($000)
Month
2013 / 05
Report Month
$28,483
Average time to complete an investigation (days)
Indicator Name: Average time to complete an investigation (days) • Month: 2013 / 05 • Report Month: 118
Indicator Name
Average time to complete an investigation (days)
Month
2013 / 05
Report Month
118
Financial recoveries to the City collected ($000)
Indicator Name: Financial recoveries to the City collected ($000) • Month: 2013 / 05 • Report Month: $235
Indicator Name
Financial recoveries to the City collected ($000)
Month
2013 / 05
Report Month
$235
Number of letters sent to an agency
Indicator Name: Number of letters sent to an agency • Month: 2013 / 05 • Report Month: 328
Indicator Name
Number of letters sent to an agency
Month
2013 / 05
Report Month
328
Letters responded to in 14 days (%)
Indicator Name: Letters responded to in 14 days (%) • Month: 2013 / 05 • Report Month: 100%
Indicator Name
Letters responded to in 14 days (%)
Month
2013 / 05
Report Month
100%
Time to notify agencies of arrest notifications for current childcare, home care and fami…
Month: 2013 / 05 • Report Month: 1
Indicator Name
Time to notify agencies of arrest notifications for current childcare, home care and family care workers after receipt from State Division of Criminal Justice Services (days)
Month
2013 / 05
Report Month
1
Investigations closed
Indicator Name: Investigations closed • Month: 2013 / 05 • Report Month: 99
Indicator Name
Investigations closed
Month
2013 / 05
Report Month
99
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month: 2013 / 05 • Report Month: 199
Indicator Name
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month
2013 / 05
Report Month
199
E-mails responded to in 14 days (%)
Indicator Name: E-mails responded to in 14 days (%) • Month: 2013 / 05 • Report Month: 100%
Indicator Name
E-mails responded to in 14 days (%)
Month
2013 / 05
Report Month
100%
Referrals for criminal prosecution
Indicator Name: Referrals for criminal prosecution • Month: 2013 / 05 • Report Month: 83
Indicator Name
Referrals for criminal prosecution
Month
2013 / 05
Report Month
83
Average time to complete a background investigation (from investigation start date) (days)
Month: 2013 / 05 • Report Month: 227
Indicator Name
Average time to complete a background investigation (from investigation start date) (days)
Month
2013 / 05
Report Month
227
Average time to complete a VENDEX check (days)
Indicator Name: Average time to complete a VENDEX check (days) • Month: 2013 / 05 • Report Month: 23
Indicator Name
Average time to complete a VENDEX check (days)
Month
2013 / 05
Report Month
23
Corruption prevention and whistleblower lectures conducted
Indicator Name: Corruption prevention and whistleblower lectures conducted • Month: 2013 / 05 • Report Month: 66
Indicator Name
Corruption prevention and whistleblower lectures conducted
Month
2013 / 05
Report Month
66
Average time to complete an investigation (days) - Significant investigations
Indicator Name: Average time to complete an investigation (days) - Significant investigations • Month: 2013 / 05 • Report Month: 98
Indicator Name
Average time to complete an investigation (days) - Significant investigations
Month
2013 / 05
Report Month
98
Background investigations closed within six months (from investigation start date) (%)
Month: 2013 / 05 • Report Month: 59%
Indicator Name
Background investigations closed within six months (from investigation start date) (%)
Month
2013 / 05
Report Month
59%
Average time to complete a background investigation (from investigation start date) (days)
Month: 2013 / 04 • Report Month: 261
Indicator Name
Average time to complete a background investigation (from investigation start date) (days)
Month
2013 / 04
Report Month
261
Average time to complete an investigation (days)
Indicator Name: Average time to complete an investigation (days) • Month: 2013 / 04 • Report Month: 132
Indicator Name
Average time to complete an investigation (days)
Month
2013 / 04
Report Month
132
Corruption prevention and whistleblower lectures conducted
Indicator Name: Corruption prevention and whistleblower lectures conducted • Month: 2013 / 04 • Report Month: 122
Indicator Name
Corruption prevention and whistleblower lectures conducted
Month
2013 / 04
Report Month
122
Time to notify agencies of prospective childcare, home care and family care workers with …
Month: 2013 / 04 • Report Month: 1
Indicator Name
Time to notify agencies of prospective childcare, home care and family care workers with criminal records after receipt from State Division of Criminal Justice Services and FBI (days)
Month
2013 / 04
Report Month
1
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month: 2013 / 04 • Report Month: 109
Indicator Name
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month
2013 / 04
Report Month
109
Financial recoveries to the City ordered/agreed ($000)
Indicator Name: Financial recoveries to the City ordered/agreed ($000) • Month: 2013 / 04 • Report Month: $583
Indicator Name
Financial recoveries to the City ordered/agreed ($000)
Month
2013 / 04
Report Month
$583
Complaints
Indicator Name: Complaints • Month: 2013 / 04 • Report Month: 1,194
Indicator Name
Complaints
Month
2013 / 04
Report Month
1,194
VENDEX checks completed within 30 days (%)
Indicator Name: VENDEX checks completed within 30 days (%) • Month: 2013 / 04 • Report Month: 99%
Indicator Name
VENDEX checks completed within 30 days (%)
Month
2013 / 04
Report Month
99%
Background investigations for Mayoral agencies
Indicator Name: Background investigations for Mayoral agencies • Month: 2013 / 04 • Report Month: 87
Indicator Name
Background investigations for Mayoral agencies
Month
2013 / 04
Report Month
87
Integrity monitoring agreements
Indicator Name: Integrity monitoring agreements • Month: 2013 / 04 • Report Month: 20
Indicator Name
Integrity monitoring agreements
Month
2013 / 04
Report Month
20
Background investigations closed within six months (from investigation start date) (%)
Month: 2013 / 04 • Report Month: 57%
Indicator Name
Background investigations closed within six months (from investigation start date) (%)
Month
2013 / 04
Report Month
57%
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