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Monthly Performance Management Reports (includes Corruption Lectures and Customer Service indicators)

This dataset contains select monthly performance statistics that DOI regularly reports to the Mayor's Office of Operations for 2010 - 2015. This dataset includes several indicators that are cummulated for the Mayor's Management Reports, such as the including numbers of complaints received by the Agency and the numbers of arrests made. This dataset also includes monthly statistics on the Agency's outreach efforts (anticorrupion and whistleblower lectures) as well customer service indicators (such as the number of emails received by the Agency).

City Government Department of Investigation (DOI) Dataset i8ua-bnkj 3 fields
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Dataset fields
Showing 50 real records
Average wait time to speak with a customer service agent (minutes)
Indicator Name: Average wait time to speak with a customer service agent (minutes) • Month: 2016 / 12 • Report Month: 3
Indicator Name
Average wait time to speak with a customer service agent (minutes)
Month
2016 / 12
Report Month
3
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month: 2016 / 12 • Report Month: 188
Indicator Name
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month
2016 / 12
Report Month
188
Full cycle time to complete a customer visit
Indicator Name: Full cycle time to complete a customer visit • Month: 2016 / 12 • Report Month: 15
Indicator Name
Full cycle time to complete a customer visit
Month
2016 / 12
Report Month
15
CORE facility rating
Indicator Name: CORE facility rating • Month: 2016 / 12 • Report Month: TBD
Indicator Name
CORE facility rating
Month
2016 / 12
Report Month
TBD
E-mails responded to within 14 calendar days
Indicator Name: E-mails responded to within 14 calendar days • Month: 2016 / 12 • Report Month: 100%
Indicator Name
E-mails responded to within 14 calendar days
Month
2016 / 12
Report Month
100%
Number of letters sent to an agency
Indicator Name: Number of letters sent to an agency • Month: 2016 / 11 • Report Month: 113
Indicator Name
Number of letters sent to an agency
Month
2016 / 11
Report Month
113
E-mails responded to within 14 calendar days
Indicator Name: E-mails responded to within 14 calendar days • Month: 2016 / 11 • Report Month: 100%
Indicator Name
E-mails responded to within 14 calendar days
Month
2016 / 11
Report Month
100%
Number of completed customer requests for interpretation : Phone
Indicator Name: Number of completed customer requests for interpretation : Phone • Month: 2016 / 11 • Report Month: 0
Indicator Name
Number of completed customer requests for interpretation : Phone
Month
2016 / 11
Report Month
0
Letters responded to within 14 calendar days (%)
Indicator Name: Letters responded to within 14 calendar days (%) • Month: 2016 / 11 • Report Month: 100%
Indicator Name
Letters responded to within 14 calendar days (%)
Month
2016 / 11
Report Month
100%
Average response time for email correspondences (days)
Indicator Name: Average response time for email correspondences (days) • Month: 2016 / 11 • Report Month: 3
Indicator Name
Average response time for email correspondences (days)
Month
2016 / 11
Report Month
3
Average response time for letters/mail correspondence (days)
Indicator Name: Average response time for letters/mail correspondence (days) • Month: 2016 / 11 • Report Month: 3
Indicator Name
Average response time for letters/mail correspondence (days)
Month
2016 / 11
Report Month
3
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month: 2016 / 11 • Report Month: 150
Indicator Name
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month
2016 / 11
Report Month
150
Number of visits made to an agency walk-in-facility
Indicator Name: Number of visits made to an agency walk-in-facility • Month: 2016 / 11 • Report Month: 138
Indicator Name
Number of visits made to an agency walk-in-facility
Month
2016 / 11
Report Month
138
CORE facility rating
Indicator Name: CORE facility rating • Month: 2016 / 11 • Report Month: TBD
Indicator Name
CORE facility rating
Month
2016 / 11
Report Month
TBD
Agency website unique visitor
Indicator Name: Agency website unique visitor • Month: 2016 / 11 • Report Month: 16,600
Indicator Name
Agency website unique visitor
Month
2016 / 11
Report Month
16,600
Average wait time to speak with a customer service agent (minutes)
Indicator Name: Average wait time to speak with a customer service agent (minutes) • Month: 2016 / 11 • Report Month: 3
Indicator Name
Average wait time to speak with a customer service agent (minutes)
Month
2016 / 11
Report Month
3
Number of completed customer requests for interpretation: In person
Indicator Name: Number of completed customer requests for interpretation: In person • Month: 2016 / 11 • Report Month: 0
Indicator Name
Number of completed customer requests for interpretation: In person
Month
2016 / 11
Report Month
0
Full cycle time to complete a customer visit
Indicator Name: Full cycle time to complete a customer visit • Month: 2016 / 11 • Report Month: 15
Indicator Name
Full cycle time to complete a customer visit
Month
2016 / 11
Report Month
15
Number of agency customers surveyed for overall customer satisfaction
Indicator Name: Number of agency customers surveyed for overall customer satisfaction • Month: 2016 / 11 • Report Month: 0
Indicator Name
Number of agency customers surveyed for overall customer satisfaction
Month
2016 / 11
Report Month
0
Agency website page views
Indicator Name: Agency website page views • Month: 2016 / 11 • Report Month: 41,800
Indicator Name
Agency website page views
Month
2016 / 11
Report Month
41,800
Full cycle time to complete a customer visit
Indicator Name: Full cycle time to complete a customer visit • Month: 2016 / 10 • Report Month: 15
Indicator Name
Full cycle time to complete a customer visit
Month
2016 / 10
Report Month
15
CORE facility rating
Indicator Name: CORE facility rating • Month: 2016 / 10 • Report Month: TBD
Indicator Name
CORE facility rating
Month
2016 / 10
Report Month
TBD
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month: 2016 / 10 • Report Month: 190
Indicator Name
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month
2016 / 10
Report Month
190
Letters responded to within 14 calendar days (%)
Indicator Name: Letters responded to within 14 calendar days (%) • Month: 2016 / 10 • Report Month: 100%
Indicator Name
Letters responded to within 14 calendar days (%)
Month
2016 / 10
Report Month
100%
E-mails responded to within 14 calendar days
Indicator Name: E-mails responded to within 14 calendar days • Month: 2016 / 10 • Report Month: 100%
Indicator Name
E-mails responded to within 14 calendar days
Month
2016 / 10
Report Month
100%
Number of agency customers surveyed for overall customer satisfaction
Indicator Name: Number of agency customers surveyed for overall customer satisfaction • Month: 2016 / 10 • Report Month: 19
Indicator Name
Number of agency customers surveyed for overall customer satisfaction
Month
2016 / 10
Report Month
19
Agency website page views
Indicator Name: Agency website page views • Month: 2016 / 10 • Report Month: 55,800
Indicator Name
Agency website page views
Month
2016 / 10
Report Month
55,800
Number of letters sent to an agency
Indicator Name: Number of letters sent to an agency • Month: 2016 / 10 • Report Month: 299
Indicator Name
Number of letters sent to an agency
Month
2016 / 10
Report Month
299
Number of completed customer requests for interpretation: In person
Indicator Name: Number of completed customer requests for interpretation: In person • Month: 2016 / 10 • Report Month: 0
Indicator Name
Number of completed customer requests for interpretation: In person
Month
2016 / 10
Report Month
0
Agency website unique visitor
Indicator Name: Agency website unique visitor • Month: 2016 / 10 • Report Month: 24,000
Indicator Name
Agency website unique visitor
Month
2016 / 10
Report Month
24,000
Number of completed customer requests for interpretation : Phone
Indicator Name: Number of completed customer requests for interpretation : Phone • Month: 2016 / 10 • Report Month: 0
Indicator Name
Number of completed customer requests for interpretation : Phone
Month
2016 / 10
Report Month
0
Average response time for letters/mail correspondence (days)
Indicator Name: Average response time for letters/mail correspondence (days) • Month: 2016 / 10 • Report Month: 3
Indicator Name
Average response time for letters/mail correspondence (days)
Month
2016 / 10
Report Month
3
Number of visits made to an agency walk-in-facility
Indicator Name: Number of visits made to an agency walk-in-facility • Month: 2016 / 10 • Report Month: 193
Indicator Name
Number of visits made to an agency walk-in-facility
Month
2016 / 10
Report Month
193
Average wait time to speak with a customer service agent (minutes)
Indicator Name: Average wait time to speak with a customer service agent (minutes) • Month: 2016 / 10 • Report Month: 3
Indicator Name
Average wait time to speak with a customer service agent (minutes)
Month
2016 / 10
Report Month
3
Average response time for email correspondences (days)
Indicator Name: Average response time for email correspondences (days) • Month: 2016 / 10 • Report Month: 3
Indicator Name
Average response time for email correspondences (days)
Month
2016 / 10
Report Month
3
Number of completed customer requests for interpretation: In person
Indicator Name: Number of completed customer requests for interpretation: In person • Month: 2016 / 09 • Report Month: 0
Indicator Name
Number of completed customer requests for interpretation: In person
Month
2016 / 09
Report Month
0
Number of completed customer requests for interpretation : Phone
Indicator Name: Number of completed customer requests for interpretation : Phone • Month: 2016 / 09 • Report Month: 2
Indicator Name
Number of completed customer requests for interpretation : Phone
Month
2016 / 09
Report Month
2
Number of agency customers surveyed for overall customer satisfaction
Indicator Name: Number of agency customers surveyed for overall customer satisfaction • Month: 2016 / 09 • Report Month: 3
Indicator Name
Number of agency customers surveyed for overall customer satisfaction
Month
2016 / 09
Report Month
3
CORE facility rating
Indicator Name: CORE facility rating • Month: 2016 / 09 • Report Month: TBD
Indicator Name
CORE facility rating
Month
2016 / 09
Report Month
TBD
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month: 2016 / 09 • Report Month: 228
Indicator Name
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month
2016 / 09
Report Month
228
Full cycle time to complete a customer visit
Indicator Name: Full cycle time to complete a customer visit • Month: 2016 / 09 • Report Month: 15
Indicator Name
Full cycle time to complete a customer visit
Month
2016 / 09
Report Month
15
Average response time for letters/mail correspondence (days)
Indicator Name: Average response time for letters/mail correspondence (days) • Month: 2016 / 09 • Report Month: 3
Indicator Name
Average response time for letters/mail correspondence (days)
Month
2016 / 09
Report Month
3
E-mails responded to within 14 calendar days
Indicator Name: E-mails responded to within 14 calendar days • Month: 2016 / 09 • Report Month: 100%
Indicator Name
E-mails responded to within 14 calendar days
Month
2016 / 09
Report Month
100%
Letters responded to within 14 calendar days (%)
Indicator Name: Letters responded to within 14 calendar days (%) • Month: 2016 / 09 • Report Month: 100%
Indicator Name
Letters responded to within 14 calendar days (%)
Month
2016 / 09
Report Month
100%
Average wait time to speak with a customer service agent (minutes)
Indicator Name: Average wait time to speak with a customer service agent (minutes) • Month: 2016 / 09 • Report Month: 3
Indicator Name
Average wait time to speak with a customer service agent (minutes)
Month
2016 / 09
Report Month
3
Number of letters sent to an agency
Indicator Name: Number of letters sent to an agency • Month: 2016 / 09 • Report Month: 249
Indicator Name
Number of letters sent to an agency
Month
2016 / 09
Report Month
249
Average response time for email correspondences (days)
Indicator Name: Average response time for email correspondences (days) • Month: 2016 / 09 • Report Month: 3
Indicator Name
Average response time for email correspondences (days)
Month
2016 / 09
Report Month
3
Number of visits made to an agency walk-in-facility
Indicator Name: Number of visits made to an agency walk-in-facility • Month: 2016 / 09 • Report Month: 133
Indicator Name
Number of visits made to an agency walk-in-facility
Month
2016 / 09
Report Month
133
Agency website unique visitor
Indicator Name: Agency website unique visitor • Month: 2016 / 09 • Report Month: 25,800
Indicator Name
Agency website unique visitor
Month
2016 / 09
Report Month
25,800
Agency website page views
Indicator Name: Agency website page views • Month: 2016 / 09 • Report Month: 59,400
Indicator Name
Agency website page views
Month
2016 / 09
Report Month
59,400
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