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Monthly Performance Management Reports (includes Corruption Lectures and Customer Service indicators)

This dataset contains select monthly performance statistics that DOI regularly reports to the Mayor's Office of Operations for 2010 - 2015. This dataset includes several indicators that are cummulated for the Mayor's Management Reports, such as the including numbers of complaints received by the Agency and the numbers of arrests made. This dataset also includes monthly statistics on the Agency's outreach efforts (anticorrupion and whistleblower lectures) as well customer service indicators (such as the number of emails received by the Agency).

City Government Department of Investigation (DOI) Dataset i8ua-bnkj 3 fields
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Showing 50 real records
Corruption prevention and whistleblower lectures conducted
Indicator Name: Corruption prevention and whistleblower lectures conducted • Month: 2011 / 05 • Report Month: 49
Indicator Name
Corruption prevention and whistleblower lectures conducted
Month
2011 / 05
Report Month
49
Time to notify agencies of prospective childcare, home care and family care workers with …
Month: 2011 / 04 • Report Month: 1
Indicator Name
Time to notify agencies of prospective childcare, home care and family care workers with criminal records after receipt from State Division of Criminal Justice Services and FBI (days)
Month
2011 / 04
Report Month
1
Referrals for civil and administrative action
Indicator Name: Referrals for civil and administrative action • Month: 2011 / 04 • Report Month: 120
Indicator Name
Referrals for civil and administrative action
Month
2011 / 04
Report Month
120
Financial recoveries to individuals and non-City entities ordered/agreed ($000)
Indicator Name: Financial recoveries to individuals and non-City entities ordered/agreed ($000) • Month: 2011 / 04 • Report Month: $193
Indicator Name
Financial recoveries to individuals and non-City entities ordered/agreed ($000)
Month
2011 / 04
Report Month
$193
Referrals for criminal prosecution
Indicator Name: Referrals for criminal prosecution • Month: 2011 / 04 • Report Month: 78
Indicator Name
Referrals for criminal prosecution
Month
2011 / 04
Report Month
78
Average time to complete a background investigation (from investigation start date) (days)
Month: 2011 / 04 • Report Month: 298
Indicator Name
Average time to complete a background investigation (from investigation start date) (days)
Month
2011 / 04
Report Month
298
Background investigations closed within six months (from investigation start date) (%)
Month: 2011 / 04 • Report Month: 60%
Indicator Name
Background investigations closed within six months (from investigation start date) (%)
Month
2011 / 04
Report Month
60%
Integrity monitoring agreements
Indicator Name: Integrity monitoring agreements • Month: 2011 / 04 • Report Month: 14
Indicator Name
Integrity monitoring agreements
Month
2011 / 04
Report Month
14
Complaints
Indicator Name: Complaints • Month: 2011 / 04 • Report Month: 1,116
Indicator Name
Complaints
Month
2011 / 04
Report Month
1,116
Average time to complete a VENDEX check (days)
Indicator Name: Average time to complete a VENDEX check (days) • Month: 2011 / 04 • Report Month: 20
Indicator Name
Average time to complete a VENDEX check (days)
Month
2011 / 04
Report Month
20
VENDEX checks completed within 30 days (%)
Indicator Name: VENDEX checks completed within 30 days (%) • Month: 2011 / 04 • Report Month: 92%
Indicator Name
VENDEX checks completed within 30 days (%)
Month
2011 / 04
Report Month
92%
Arrests resulting from DOI investigations
Indicator Name: Arrests resulting from DOI investigations • Month: 2011 / 04 • Report Month: 60
Indicator Name
Arrests resulting from DOI investigations
Month
2011 / 04
Report Month
60
Financial recoveries to the City collected ($000)
Indicator Name: Financial recoveries to the City collected ($000) • Month: 2011 / 04 • Report Month: $767
Indicator Name
Financial recoveries to the City collected ($000)
Month
2011 / 04
Report Month
$767
Written policy and procedure recommendations to City agencies
Indicator Name: Written policy and procedure recommendations to City agencies • Month: 2011 / 04 • Report Month: 15
Indicator Name
Written policy and procedure recommendations to City agencies
Month
2011 / 04
Report Month
15
Investigations closed
Indicator Name: Investigations closed • Month: 2011 / 04 • Report Month: 112
Indicator Name
Investigations closed
Month
2011 / 04
Report Month
112
E-mails responded to in 14 days (%)
Indicator Name: E-mails responded to in 14 days (%) • Month: 2011 / 04 • Report Month: 100%
Indicator Name
E-mails responded to in 14 days (%)
Month
2011 / 04
Report Month
100%
Time to notify agencies of arrest notifications for current childcare, home care and fami…
Month: 2011 / 04 • Report Month: 2
Indicator Name
Time to notify agencies of arrest notifications for current childcare, home care and family care workers after receipt from State Division of Criminal Justice Services (days)
Month
2011 / 04
Report Month
2
Average time to complete an investigation (days) - Significant investigations
Indicator Name: Average time to complete an investigation (days) - Significant investigations • Month: 2011 / 04 • Report Month: 434
Indicator Name
Average time to complete an investigation (days) - Significant investigations
Month
2011 / 04
Report Month
434
Background investigations for Mayoral agencies
Indicator Name: Background investigations for Mayoral agencies • Month: 2011 / 04 • Report Month: 117
Indicator Name
Background investigations for Mayoral agencies
Month
2011 / 04
Report Month
117
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month: 2011 / 04 • Report Month: 185
Indicator Name
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month
2011 / 04
Report Month
185
Average time to complete an investigation (days) - Routine investigations
Indicator Name: Average time to complete an investigation (days) - Routine investigations • Month: 2011 / 04 • Report Month: 213
Indicator Name
Average time to complete an investigation (days) - Routine investigations
Month
2011 / 04
Report Month
213
Corruption prevention and whistleblower lectures conducted
Indicator Name: Corruption prevention and whistleblower lectures conducted • Month: 2011 / 04 • Report Month: 30
Indicator Name
Corruption prevention and whistleblower lectures conducted
Month
2011 / 04
Report Month
30
Vendex checks completed
Indicator Name: Vendex checks completed • Month: 2011 / 04 • Report Month: 4,647
Indicator Name
Vendex checks completed
Month
2011 / 04
Report Month
4,647
Average time to complete an investigation (days) - Major investigations
Indicator Name: Average time to complete an investigation (days) - Major investigations • Month: 2011 / 04 • Report Month: 0
Indicator Name
Average time to complete an investigation (days) - Major investigations
Month
2011 / 04
Report Month
0
Letters responded to in 14 days (%)
Indicator Name: Letters responded to in 14 days (%) • Month: 2011 / 04 • Report Month: 100%
Indicator Name
Letters responded to in 14 days (%)
Month
2011 / 04
Report Month
100%
Number of letters sent to an agency
Indicator Name: Number of letters sent to an agency • Month: 2011 / 04 • Report Month: 210
Indicator Name
Number of letters sent to an agency
Month
2011 / 04
Report Month
210
Background investigations for non-Mayoral agencies
Indicator Name: Background investigations for non-Mayoral agencies • Month: 2011 / 04 • Report Month: 46
Indicator Name
Background investigations for non-Mayoral agencies
Month
2011 / 04
Report Month
46
Average time to complete an investigation (days)
Indicator Name: Average time to complete an investigation (days) • Month: 2011 / 04 • Report Month: 219
Indicator Name
Average time to complete an investigation (days)
Month
2011 / 04
Report Month
219
Financial recoveries to the City ordered/agreed ($000)
Indicator Name: Financial recoveries to the City ordered/agreed ($000) • Month: 2011 / 04 • Report Month: $1,975
Indicator Name
Financial recoveries to the City ordered/agreed ($000)
Month
2011 / 04
Report Month
$1,975
Average time to complete a background investigation (from investigation start date) (days)
Month: 2011 / 03 • Report Month: 297
Indicator Name
Average time to complete a background investigation (from investigation start date) (days)
Month
2011 / 03
Report Month
297
Average time to complete a VENDEX check (days)
Indicator Name: Average time to complete a VENDEX check (days) • Month: 2011 / 03 • Report Month: 17
Indicator Name
Average time to complete a VENDEX check (days)
Month
2011 / 03
Report Month
17
Number of letters sent to an agency
Indicator Name: Number of letters sent to an agency • Month: 2011 / 03 • Report Month: 318
Indicator Name
Number of letters sent to an agency
Month
2011 / 03
Report Month
318
Background investigations for Mayoral agencies
Indicator Name: Background investigations for Mayoral agencies • Month: 2011 / 03 • Report Month: 126
Indicator Name
Background investigations for Mayoral agencies
Month
2011 / 03
Report Month
126
Average time to complete an investigation (days) - Major investigations
Indicator Name: Average time to complete an investigation (days) - Major investigations • Month: 2011 / 03 • Report Month: 440
Indicator Name
Average time to complete an investigation (days) - Major investigations
Month
2011 / 03
Report Month
440
Background investigations for non-Mayoral agencies
Indicator Name: Background investigations for non-Mayoral agencies • Month: 2011 / 03 • Report Month: 79
Indicator Name
Background investigations for non-Mayoral agencies
Month
2011 / 03
Report Month
79
Financial recoveries to individuals and non-City entities ordered/agreed ($000)
Indicator Name: Financial recoveries to individuals and non-City entities ordered/agreed ($000) • Month: 2011 / 03 • Report Month: $284
Indicator Name
Financial recoveries to individuals and non-City entities ordered/agreed ($000)
Month
2011 / 03
Report Month
$284
Average time to complete an investigation (days) - Routine investigations
Indicator Name: Average time to complete an investigation (days) - Routine investigations • Month: 2011 / 03 • Report Month: 295
Indicator Name
Average time to complete an investigation (days) - Routine investigations
Month
2011 / 03
Report Month
295
Arrests resulting from DOI investigations
Indicator Name: Arrests resulting from DOI investigations • Month: 2011 / 03 • Report Month: 71
Indicator Name
Arrests resulting from DOI investigations
Month
2011 / 03
Report Month
71
Completed requests for interpretation (reported tri-monthly)
Month: 2011 / 03 • Report Month: 20
Indicator Name
Completed requests for interpretation (reported tri-monthly)
Month
2011 / 03
Report Month
20
Letters responded to in 14 days (%)
Indicator Name: Letters responded to in 14 days (%) • Month: 2011 / 03 • Report Month: 100%
Indicator Name
Letters responded to in 14 days (%)
Month
2011 / 03
Report Month
100%
Integrity monitoring agreements
Indicator Name: Integrity monitoring agreements • Month: 2011 / 03 • Report Month: 14
Indicator Name
Integrity monitoring agreements
Month
2011 / 03
Report Month
14
E-mails responded to in 14 days (%)
Indicator Name: E-mails responded to in 14 days (%) • Month: 2011 / 03 • Report Month: 100%
Indicator Name
E-mails responded to in 14 days (%)
Month
2011 / 03
Report Month
100%
Background investigations closed within six months (from investigation start date) (%)
Month: 2011 / 03 • Report Month: 60%
Indicator Name
Background investigations closed within six months (from investigation start date) (%)
Month
2011 / 03
Report Month
60%
Written policy and procedure recommendations to City agencies
Indicator Name: Written policy and procedure recommendations to City agencies • Month: 2011 / 03 • Report Month: 27
Indicator Name
Written policy and procedure recommendations to City agencies
Month
2011 / 03
Report Month
27
Time to notify agencies of prospective childcare, home care and family care workers with …
Month: 2011 / 03 • Report Month: 1
Indicator Name
Time to notify agencies of prospective childcare, home care and family care workers with criminal records after receipt from State Division of Criminal Justice Services and FBI (days)
Month
2011 / 03
Report Month
1
Complaints
Indicator Name: Complaints • Month: 2011 / 03 • Report Month: 1,256
Indicator Name
Complaints
Month
2011 / 03
Report Month
1,256
Average wait time to speak with a customer service agent (minutes) - figures are cumulati…
Month: 2011 / 03 • Report Month: 3:00
Indicator Name
Average wait time to speak with a customer service agent (minutes) - figures are cumulative and reported tri-monthly
Month
2011 / 03
Report Month
3:00
Referrals for criminal prosecution
Indicator Name: Referrals for criminal prosecution • Month: 2011 / 03 • Report Month: 72
Indicator Name
Referrals for criminal prosecution
Month
2011 / 03
Report Month
72
Investigations closed
Indicator Name: Investigations closed • Month: 2011 / 03 • Report Month: 114
Indicator Name
Investigations closed
Month
2011 / 03
Report Month
114
Referrals for civil and administrative action
Indicator Name: Referrals for civil and administrative action • Month: 2011 / 03 • Report Month: 88
Indicator Name
Referrals for civil and administrative action
Month
2011 / 03
Report Month
88
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