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Monthly Performance Management Reports (includes Corruption Lectures and Customer Service indicators)

This dataset contains select monthly performance statistics that DOI regularly reports to the Mayor's Office of Operations for 2010 - 2015. This dataset includes several indicators that are cummulated for the Mayor's Management Reports, such as the including numbers of complaints received by the Agency and the numbers of arrests made. This dataset also includes monthly statistics on the Agency's outreach efforts (anticorrupion and whistleblower lectures) as well customer service indicators (such as the number of emails received by the Agency).

City Government Department of Investigation (DOI) Dataset i8ua-bnkj 3 fields
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Dataset fields
Showing 50 real records
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month: 2016 / 08 • Report Month: 209
Indicator Name
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month
2016 / 08
Report Month
209
Average response time for email correspondences (days)
Indicator Name: Average response time for email correspondences (days) • Month: 2016 / 08 • Report Month: 3
Indicator Name
Average response time for email correspondences (days)
Month
2016 / 08
Report Month
3
Number of completed customer requests for interpretation : Phone
Indicator Name: Number of completed customer requests for interpretation : Phone • Month: 2016 / 08 • Report Month: 2
Indicator Name
Number of completed customer requests for interpretation : Phone
Month
2016 / 08
Report Month
2
E-mails responded to within 14 calendar days
Indicator Name: E-mails responded to within 14 calendar days • Month: 2016 / 08 • Report Month: 100%
Indicator Name
E-mails responded to within 14 calendar days
Month
2016 / 08
Report Month
100%
Agency website page views
Indicator Name: Agency website page views • Month: 2016 / 08 • Report Month: 65,000
Indicator Name
Agency website page views
Month
2016 / 08
Report Month
65,000
Full cycle time to complete a customer visit
Indicator Name: Full cycle time to complete a customer visit • Month: 2016 / 08 • Report Month: 15
Indicator Name
Full cycle time to complete a customer visit
Month
2016 / 08
Report Month
15
Letters responded to within 14 calendar days (%)
Indicator Name: Letters responded to within 14 calendar days (%) • Month: 2016 / 08 • Report Month: 100%
Indicator Name
Letters responded to within 14 calendar days (%)
Month
2016 / 08
Report Month
100%
Average response time for letters/mail correspondence (days)
Indicator Name: Average response time for letters/mail correspondence (days) • Month: 2016 / 08 • Report Month: 3
Indicator Name
Average response time for letters/mail correspondence (days)
Month
2016 / 08
Report Month
3
Number of agency customers surveyed for overall customer satisfaction
Indicator Name: Number of agency customers surveyed for overall customer satisfaction • Month: 2016 / 08 • Report Month: 14
Indicator Name
Number of agency customers surveyed for overall customer satisfaction
Month
2016 / 08
Report Month
14
Number of completed customer requests for interpretation: In person
Indicator Name: Number of completed customer requests for interpretation: In person • Month: 2016 / 08 • Report Month: 0
Indicator Name
Number of completed customer requests for interpretation: In person
Month
2016 / 08
Report Month
0
Average wait time to speak with a customer service agent (minutes)
Indicator Name: Average wait time to speak with a customer service agent (minutes) • Month: 2016 / 08 • Report Month: 3
Indicator Name
Average wait time to speak with a customer service agent (minutes)
Month
2016 / 08
Report Month
3
CORE facility rating
Indicator Name: CORE facility rating • Month: 2016 / 08 • Report Month: TBD
Indicator Name
CORE facility rating
Month
2016 / 08
Report Month
TBD
Number of visits made to an agency walk-in-facility
Indicator Name: Number of visits made to an agency walk-in-facility • Month: 2016 / 08 • Report Month: 311
Indicator Name
Number of visits made to an agency walk-in-facility
Month
2016 / 08
Report Month
311
Agency website unique visitor
Indicator Name: Agency website unique visitor • Month: 2016 / 08 • Report Month: 26,800
Indicator Name
Agency website unique visitor
Month
2016 / 08
Report Month
26,800
Number of letters sent to an agency
Indicator Name: Number of letters sent to an agency • Month: 2016 / 08 • Report Month: 164
Indicator Name
Number of letters sent to an agency
Month
2016 / 08
Report Month
164
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month: 2016 / 07 • Report Month: 126
Indicator Name
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month
2016 / 07
Report Month
126
Agency website unique visitor
Indicator Name: Agency website unique visitor • Month: 2016 / 07 • Report Month: 23,300
Indicator Name
Agency website unique visitor
Month
2016 / 07
Report Month
23,300
Number of completed customer requests for interpretation : Phone
Indicator Name: Number of completed customer requests for interpretation : Phone • Month: 2016 / 07 • Report Month: 2
Indicator Name
Number of completed customer requests for interpretation : Phone
Month
2016 / 07
Report Month
2
Number of visits made to an agency walk-in-facility
Indicator Name: Number of visits made to an agency walk-in-facility • Month: 2016 / 07 • Report Month: 179
Indicator Name
Number of visits made to an agency walk-in-facility
Month
2016 / 07
Report Month
179
Full cycle time to complete a customer visit
Indicator Name: Full cycle time to complete a customer visit • Month: 2016 / 07 • Report Month: 15
Indicator Name
Full cycle time to complete a customer visit
Month
2016 / 07
Report Month
15
Average wait time to speak with a customer service agent (minutes)
Indicator Name: Average wait time to speak with a customer service agent (minutes) • Month: 2016 / 07 • Report Month: 3
Indicator Name
Average wait time to speak with a customer service agent (minutes)
Month
2016 / 07
Report Month
3
Average response time for letters/mail correspondence (days)
Indicator Name: Average response time for letters/mail correspondence (days) • Month: 2016 / 07 • Report Month: 3
Indicator Name
Average response time for letters/mail correspondence (days)
Month
2016 / 07
Report Month
3
CORE facility rating
Indicator Name: CORE facility rating • Month: 2016 / 07 • Report Month: TBD
Indicator Name
CORE facility rating
Month
2016 / 07
Report Month
TBD
Number of letters sent to an agency
Indicator Name: Number of letters sent to an agency • Month: 2016 / 07 • Report Month: 255
Indicator Name
Number of letters sent to an agency
Month
2016 / 07
Report Month
255
Number of agency customers surveyed for overall customer satisfaction
Indicator Name: Number of agency customers surveyed for overall customer satisfaction • Month: 2016 / 07 • Report Month: 0
Indicator Name
Number of agency customers surveyed for overall customer satisfaction
Month
2016 / 07
Report Month
0
Letters responded to within 14 calendar days (%)
Indicator Name: Letters responded to within 14 calendar days (%) • Month: 2016 / 07 • Report Month: 100%
Indicator Name
Letters responded to within 14 calendar days (%)
Month
2016 / 07
Report Month
100%
Number of completed customer requests for interpretation: In person
Indicator Name: Number of completed customer requests for interpretation: In person • Month: 2016 / 07 • Report Month: 1
Indicator Name
Number of completed customer requests for interpretation: In person
Month
2016 / 07
Report Month
1
Agency website page views
Indicator Name: Agency website page views • Month: 2016 / 07 • Report Month: 57,600
Indicator Name
Agency website page views
Month
2016 / 07
Report Month
57,600
Average response time for email correspondences (days)
Indicator Name: Average response time for email correspondences (days) • Month: 2016 / 07 • Report Month: 3
Indicator Name
Average response time for email correspondences (days)
Month
2016 / 07
Report Month
3
E-mails responded to within 14 calendar days
Indicator Name: E-mails responded to within 14 calendar days • Month: 2016 / 07 • Report Month: 100%
Indicator Name
E-mails responded to within 14 calendar days
Month
2016 / 07
Report Month
100%
E-mails responded to in 14 days (%)
Indicator Name: E-mails responded to in 14 days (%) • Month: 2015 / 12 • Report Month: 100%
Indicator Name
E-mails responded to in 14 days (%)
Month
2015 / 12
Report Month
100%
Referrals for civil and administrative action
Indicator Name: Referrals for civil and administrative action • Month: 2015 / 12 • Report Month: 76
Indicator Name
Referrals for civil and administrative action
Month
2015 / 12
Report Month
76
Background investigations for non-Mayoral agencies
Indicator Name: Background investigations for non-Mayoral agencies • Month: 2015 / 12 • Report Month: 32
Indicator Name
Background investigations for non-Mayoral agencies
Month
2015 / 12
Report Month
32
Financial recoveries to the City ordered/agreed ($000)
Indicator Name: Financial recoveries to the City ordered/agreed ($000) • Month: 2015 / 12 • Report Month: $260
Indicator Name
Financial recoveries to the City ordered/agreed ($000)
Month
2015 / 12
Report Month
$260
VENDEX checks completed within 30 days (%)
Indicator Name: VENDEX checks completed within 30 days (%) • Month: 2015 / 12 • Report Month: 98%
Indicator Name
VENDEX checks completed within 30 days (%)
Month
2015 / 12
Report Month
98%
Average time to complete a VENDEX check (days)
Indicator Name: Average time to complete a VENDEX check (days) • Month: 2015 / 12 • Report Month: 25
Indicator Name
Average time to complete a VENDEX check (days)
Month
2015 / 12
Report Month
25
Average time to complete an investigation (days) - Routine investigations
Indicator Name: Average time to complete an investigation (days) - Routine investigations • Month: 2015 / 12 • Report Month: 110
Indicator Name
Average time to complete an investigation (days) - Routine investigations
Month
2015 / 12
Report Month
110
Completed requests for interpretation (reported tri-monthly)
Month: 2015 / 12 • Report Month: 11
Indicator Name
Completed requests for interpretation (reported tri-monthly)
Month
2015 / 12
Report Month
11
Letters responded to in 14 days (%)
Indicator Name: Letters responded to in 14 days (%) • Month: 2015 / 12 • Report Month: 100%
Indicator Name
Letters responded to in 14 days (%)
Month
2015 / 12
Report Month
100%
Vendex checks completed
Indicator Name: Vendex checks completed • Month: 2015 / 12 • Report Month: 4,644
Indicator Name
Vendex checks completed
Month
2015 / 12
Report Month
4,644
Background investigations closed within six months (from investigation start date) (%)
Month: 2015 / 12 • Report Month: 58%
Indicator Name
Background investigations closed within six months (from investigation start date) (%)
Month
2015 / 12
Report Month
58%
Financial recoveries to individuals and non-City entities ordered/agreed ($000)
Indicator Name: Financial recoveries to individuals and non-City entities ordered/agreed ($000) • Month: 2015 / 12 • Report Month: $74
Indicator Name
Financial recoveries to individuals and non-City entities ordered/agreed ($000)
Month
2015 / 12
Report Month
$74
Average time to complete an investigation (days) - Significant investigations
Indicator Name: Average time to complete an investigation (days) - Significant investigations • Month: 2015 / 12 • Report Month: N/A
Indicator Name
Average time to complete an investigation (days) - Significant investigations
Month
2015 / 12
Report Month
N/A
Corruption prevention lecture e-learning attendees
Indicator Name: Corruption prevention lecture e-learning attendees • Month: 2015 / 12 • Report Month: 2,116
Indicator Name
Corruption prevention lecture e-learning attendees
Month
2015 / 12
Report Month
2,116
Written policy and procedure recommendations to City agencies
Indicator Name: Written policy and procedure recommendations to City agencies • Month: 2015 / 12 • Report Month: 54
Indicator Name
Written policy and procedure recommendations to City agencies
Month
2015 / 12
Report Month
54
Time to notify agencies of prospective childcare, home care and family care workers with …
Month: 2015 / 12 • Report Month: 1
Indicator Name
Time to notify agencies of prospective childcare, home care and family care workers with criminal records after receipt from State Division of Criminal Justice Services and FBI (days)
Month
2015 / 12
Report Month
1
Referrals for criminal prosecution
Indicator Name: Referrals for criminal prosecution • Month: 2015 / 12 • Report Month: 47
Indicator Name
Referrals for criminal prosecution
Month
2015 / 12
Report Month
47
Financial recoveries to the City collected ($000)
Indicator Name: Financial recoveries to the City collected ($000) • Month: 2015 / 12 • Report Month: $208
Indicator Name
Financial recoveries to the City collected ($000)
Month
2015 / 12
Report Month
$208
Average time to complete an investigation (days)
Indicator Name: Average time to complete an investigation (days) • Month: 2015 / 12 • Report Month: 110
Indicator Name
Average time to complete an investigation (days)
Month
2015 / 12
Report Month
110
Average time to complete a background investigation (from investigation start date) (days)
Month: 2015 / 12 • Report Month: 212
Indicator Name
Average time to complete a background investigation (from investigation start date) (days)
Month
2015 / 12
Report Month
212
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