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Monthly Performance Management Reports (includes Corruption Lectures and Customer Service indicators)

This dataset contains select monthly performance statistics that DOI regularly reports to the Mayor's Office of Operations for 2010 - 2015. This dataset includes several indicators that are cummulated for the Mayor's Management Reports, such as the including numbers of complaints received by the Agency and the numbers of arrests made. This dataset also includes monthly statistics on the Agency's outreach efforts (anticorrupion and whistleblower lectures) as well customer service indicators (such as the number of emails received by the Agency).

City Government Department of Investigation (DOI) Dataset i8ua-bnkj 3 fields
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Dataset fields
Showing 50 real records
Arrests resulting from DOI investigations
Indicator Name: Arrests resulting from DOI investigations • Month: 2011 / 01 • Report Month: 22
Indicator Name
Arrests resulting from DOI investigations
Month
2011 / 01
Report Month
22
VENDEX checks completed within 30 days (%)
Indicator Name: VENDEX checks completed within 30 days (%) • Month: 2011 / 01 • Report Month: 98%
Indicator Name
VENDEX checks completed within 30 days (%)
Month
2011 / 01
Report Month
98%
Background investigations for Mayoral agencies
Indicator Name: Background investigations for Mayoral agencies • Month: 2011 / 01 • Report Month: 151
Indicator Name
Background investigations for Mayoral agencies
Month
2011 / 01
Report Month
151
Time to notify agencies of arrest notifications for current childcare, home care and fami…
Month: 2011 / 01 • Report Month: 2
Indicator Name
Time to notify agencies of arrest notifications for current childcare, home care and family care workers after receipt from State Division of Criminal Justice Services (days)
Month
2011 / 01
Report Month
2
E-mails responded to in 14 days (%)
Indicator Name: E-mails responded to in 14 days (%) • Month: 2011 / 01 • Report Month: 100%
Indicator Name
E-mails responded to in 14 days (%)
Month
2011 / 01
Report Month
100%
Background investigations for non-Mayoral agencies
Indicator Name: Background investigations for non-Mayoral agencies • Month: 2011 / 01 • Report Month: 60
Indicator Name
Background investigations for non-Mayoral agencies
Month
2011 / 01
Report Month
60
Average time to complete an investigation (days)
Indicator Name: Average time to complete an investigation (days) • Month: 2011 / 01 • Report Month: 329
Indicator Name
Average time to complete an investigation (days)
Month
2011 / 01
Report Month
329
Letters responded to in 14 days (%)
Indicator Name: Letters responded to in 14 days (%) • Month: 2011 / 01 • Report Month: 100%
Indicator Name
Letters responded to in 14 days (%)
Month
2011 / 01
Report Month
100%
Financial recoveries to the City ordered/agreed ($000)
Indicator Name: Financial recoveries to the City ordered/agreed ($000) • Month: 2011 / 01 • Report Month: $5,391
Indicator Name
Financial recoveries to the City ordered/agreed ($000)
Month
2011 / 01
Report Month
$5,391
Average time to complete an investigation (days) - Major investigations
Indicator Name: Average time to complete an investigation (days) - Major investigations • Month: 2011 / 01 • Report Month: 0
Indicator Name
Average time to complete an investigation (days) - Major investigations
Month
2011 / 01
Report Month
0
Number of letters sent to an agency
Indicator Name: Number of letters sent to an agency • Month: 2011 / 01 • Report Month: 292
Indicator Name
Number of letters sent to an agency
Month
2011 / 01
Report Month
292
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month: 2011 / 01 • Report Month: 120
Indicator Name
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month
2011 / 01
Report Month
120
Complaints
Indicator Name: Complaints • Month: 2011 / 01 • Report Month: 1,226
Indicator Name
Complaints
Month
2011 / 01
Report Month
1,226
Time to notify agencies of prospective childcare, home care and family care workers with …
Month: 2011 / 01 • Report Month: 2
Indicator Name
Time to notify agencies of prospective childcare, home care and family care workers with criminal records after receipt from State Division of Criminal Justice Services and FBI (days)
Month
2011 / 01
Report Month
2
Written policy and procedure recommendations to City agencies
Indicator Name: Written policy and procedure recommendations to City agencies • Month: 2011 / 01 • Report Month: 31
Indicator Name
Written policy and procedure recommendations to City agencies
Month
2011 / 01
Report Month
31
Average wait time to speak with a customer service agent (minutes) - figures are cumulati…
Month: 2010 / 12 • Report Month: 3:00
Indicator Name
Average wait time to speak with a customer service agent (minutes) - figures are cumulative and reported tri-monthly
Month
2010 / 12
Report Month
3:00
Financial recoveries to the City ordered/agreed ($000)
Indicator Name: Financial recoveries to the City ordered/agreed ($000) • Month: 2010 / 12 • Report Month: $805
Indicator Name
Financial recoveries to the City ordered/agreed ($000)
Month
2010 / 12
Report Month
$805
Financial recoveries to individuals and non-City entities ordered/agreed ($000)
Indicator Name: Financial recoveries to individuals and non-City entities ordered/agreed ($000) • Month: 2010 / 12 • Report Month: $470
Indicator Name
Financial recoveries to individuals and non-City entities ordered/agreed ($000)
Month
2010 / 12
Report Month
$470
Written policy and procedure recommendations to City agencies
Indicator Name: Written policy and procedure recommendations to City agencies • Month: 2010 / 12 • Report Month: 36
Indicator Name
Written policy and procedure recommendations to City agencies
Month
2010 / 12
Report Month
36
Number of letters sent to an agency
Indicator Name: Number of letters sent to an agency • Month: 2010 / 12 • Report Month: 227
Indicator Name
Number of letters sent to an agency
Month
2010 / 12
Report Month
227
VENDEX checks completed within 30 days (%)
Indicator Name: VENDEX checks completed within 30 days (%) • Month: 2010 / 12 • Report Month: 99%
Indicator Name
VENDEX checks completed within 30 days (%)
Month
2010 / 12
Report Month
99%
Average time to complete an investigation (days)
Indicator Name: Average time to complete an investigation (days) • Month: 2010 / 12 • Report Month: 225
Indicator Name
Average time to complete an investigation (days)
Month
2010 / 12
Report Month
225
Integrity monitoring agreements
Indicator Name: Integrity monitoring agreements • Month: 2010 / 12 • Report Month: 14
Indicator Name
Integrity monitoring agreements
Month
2010 / 12
Report Month
14
Average time to complete a VENDEX check (days)
Indicator Name: Average time to complete a VENDEX check (days) • Month: 2010 / 12 • Report Month: 14
Indicator Name
Average time to complete a VENDEX check (days)
Month
2010 / 12
Report Month
14
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month: 2010 / 12 • Report Month: 156
Indicator Name
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Month
2010 / 12
Report Month
156
Background investigations for non-Mayoral agencies
Indicator Name: Background investigations for non-Mayoral agencies • Month: 2010 / 12 • Report Month: 50
Indicator Name
Background investigations for non-Mayoral agencies
Month
2010 / 12
Report Month
50
Average time to complete an investigation (days) - Major investigations
Indicator Name: Average time to complete an investigation (days) - Major investigations • Month: 2010 / 12 • Report Month: 316
Indicator Name
Average time to complete an investigation (days) - Major investigations
Month
2010 / 12
Report Month
316
Average time to complete an investigation (days) - Routine investigations
Indicator Name: Average time to complete an investigation (days) - Routine investigations • Month: 2010 / 12 • Report Month: 222
Indicator Name
Average time to complete an investigation (days) - Routine investigations
Month
2010 / 12
Report Month
222
Arrests resulting from DOI investigations
Indicator Name: Arrests resulting from DOI investigations • Month: 2010 / 12 • Report Month: 27
Indicator Name
Arrests resulting from DOI investigations
Month
2010 / 12
Report Month
27
Complaints
Indicator Name: Complaints • Month: 2010 / 12 • Report Month: 1,179
Indicator Name
Complaints
Month
2010 / 12
Report Month
1,179
Background investigations closed within six months (from investigation start date) (%)
Month: 2010 / 12 • Report Month: 70%
Indicator Name
Background investigations closed within six months (from investigation start date) (%)
Month
2010 / 12
Report Month
70%
Referrals for criminal prosecution
Indicator Name: Referrals for criminal prosecution • Month: 2010 / 12 • Report Month: 64
Indicator Name
Referrals for criminal prosecution
Month
2010 / 12
Report Month
64
Completed requests for interpretation (reported tri-monthly)
Month: 2010 / 12 • Report Month: 19
Indicator Name
Completed requests for interpretation (reported tri-monthly)
Month
2010 / 12
Report Month
19
Average time to complete a background investigation (from investigation start date) (days)
Month: 2010 / 12 • Report Month: 285
Indicator Name
Average time to complete a background investigation (from investigation start date) (days)
Month
2010 / 12
Report Month
285
E-mails responded to in 14 days (%)
Indicator Name: E-mails responded to in 14 days (%) • Month: 2010 / 12 • Report Month: 100%
Indicator Name
E-mails responded to in 14 days (%)
Month
2010 / 12
Report Month
100%
Vendex checks completed
Indicator Name: Vendex checks completed • Month: 2010 / 12 • Report Month: 3,757
Indicator Name
Vendex checks completed
Month
2010 / 12
Report Month
3,757
Background investigations for Mayoral agencies
Indicator Name: Background investigations for Mayoral agencies • Month: 2010 / 12 • Report Month: 87
Indicator Name
Background investigations for Mayoral agencies
Month
2010 / 12
Report Month
87
Corruption prevention and whistleblower lectures conducted
Indicator Name: Corruption prevention and whistleblower lectures conducted • Month: 2010 / 12 • Report Month: 39
Indicator Name
Corruption prevention and whistleblower lectures conducted
Month
2010 / 12
Report Month
39
Time to notify agencies of arrest notifications for current childcare, home care and fami…
Month: 2010 / 12 • Report Month: 2
Indicator Name
Time to notify agencies of arrest notifications for current childcare, home care and family care workers after receipt from State Division of Criminal Justice Services (days)
Month
2010 / 12
Report Month
2
Referrals for civil and administrative action
Indicator Name: Referrals for civil and administrative action • Month: 2010 / 12 • Report Month: 64
Indicator Name
Referrals for civil and administrative action
Month
2010 / 12
Report Month
64
Investigations closed
Indicator Name: Investigations closed • Month: 2010 / 12 • Report Month: 89
Indicator Name
Investigations closed
Month
2010 / 12
Report Month
89
Average time to complete an investigation (days) - Significant investigations
Indicator Name: Average time to complete an investigation (days) - Significant investigations • Month: 2010 / 12 • Report Month: 355
Indicator Name
Average time to complete an investigation (days) - Significant investigations
Month
2010 / 12
Report Month
355
Time to notify agencies of prospective childcare, home care and family care workers with …
Month: 2010 / 12 • Report Month: 2
Indicator Name
Time to notify agencies of prospective childcare, home care and family care workers with criminal records after receipt from State Division of Criminal Justice Services and FBI (days)
Month
2010 / 12
Report Month
2
Financial recoveries to the City collected ($000)
Indicator Name: Financial recoveries to the City collected ($000) • Month: 2010 / 12 • Report Month: $540
Indicator Name
Financial recoveries to the City collected ($000)
Month
2010 / 12
Report Month
$540
Letters responded to in 14 days (%)
Indicator Name: Letters responded to in 14 days (%) • Month: 2010 / 12 • Report Month: 100%
Indicator Name
Letters responded to in 14 days (%)
Month
2010 / 12
Report Month
100%
Vendex checks completed
Indicator Name: Vendex checks completed • Month: 2010 / 11 • Report Month: 5,398
Indicator Name
Vendex checks completed
Month
2010 / 11
Report Month
5,398
Average time to complete a VENDEX check (days)
Indicator Name: Average time to complete a VENDEX check (days) • Month: 2010 / 11 • Report Month: 16
Indicator Name
Average time to complete a VENDEX check (days)
Month
2010 / 11
Report Month
16
Referrals for civil and administrative action
Indicator Name: Referrals for civil and administrative action • Month: 2010 / 11 • Report Month: 68
Indicator Name
Referrals for civil and administrative action
Month
2010 / 11
Report Month
68
Financial recoveries to the City ordered/agreed ($000)
Indicator Name: Financial recoveries to the City ordered/agreed ($000) • Month: 2010 / 11 • Report Month: $6,735
Indicator Name
Financial recoveries to the City ordered/agreed ($000)
Month
2010 / 11
Report Month
$6,735
Time to notify agencies of prospective childcare, home care and family care workers with …
Month: 2010 / 11 • Report Month: 3
Indicator Name
Time to notify agencies of prospective childcare, home care and family care workers with criminal records after receipt from State Division of Criminal Justice Services and FBI (days)
Month
2010 / 11
Report Month
3
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