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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 50 real records
DOI
Agency: DOI • Indicator Name: Written policy and procedure recommendations to City agencies • 3: 80
Agency
DOI
Indicator Name
Written policy and procedure recommendations to City agencies
3
80
4
180
5
317
6
469
7
460
8
357
9
310
10
369
DOITT
Agency: DOITT • Indicator Name: All cable complaints resolved within 30 days (%) • 4: 90.00%
Agency
DOITT
Indicator Name
All cable complaints resolved within 30 days (%)
4
90.00%
5
96.00%
6
95.30%
7
98.70%
8
98.70%
9
98.70%
10
99.20%
DOITT
Agency: DOITT • Indicator Name: Average time to process an enterprise contract (days) • 8: 341
Agency
DOITT
Indicator Name
Average time to process an enterprise contract (days)
8
341
9
212
10
154
DOITT
Agency: DOITT • Indicator Name: Average time to resolve all cable complaints (days) • 4: 17
Agency
DOITT
Indicator Name
Average time to resolve all cable complaints (days)
4
17
5
15
6
20
7
16
8
13
9
12
10
12
DOITT
Agency: DOITT • Indicator Name: Average time to resolve all service incidents (days) • 7: 2.3
Agency
DOITT
Indicator Name
Average time to resolve all service incidents (days)
7
2.3
8
2.2
9
1.4
10
1.5
DOITT
Agency: DOITT • Indicator Name: Average time to resolve billing cable complaints (days) • 4: 21
Agency
DOITT
Indicator Name
Average time to resolve billing cable complaints (days)
4
21
5
19
6
21
7
25
8
19
9
19
10
19
DOITT
Agency: DOITT • Indicator Name: Average time to resolve requests for new/updated service (days) • 8: 7.5
Agency
DOITT
Indicator Name
Average time to resolve requests for new/updated service (days)
8
7.5
9
3.1
10
2.5
DOITT
Agency: DOITT • Indicator Name: Average time to resolve service cable complaints (days) • 4: 16
Agency
DOITT
Indicator Name
Average time to resolve service cable complaints (days)
4
16
5
13
6
15
7
12
8
13
9
10
10
10
DOITT
Agency: DOITT • Indicator Name: Average time to resolve service incidents - High (days) • 8: 0.9
Agency
DOITT
Indicator Name
Average time to resolve service incidents - High (days)
8
0.9
9
0.8
10
0.6
DOITT
Agency: DOITT • Indicator Name: Average time to resolve service incidents - Low (days) • 8: 3.5
Agency
DOITT
Indicator Name
Average time to resolve service incidents - Low (days)
8
3.5
9
1.8
10
1.7
DOITT
Agency: DOITT • Indicator Name: Average time to resolve service incidents - Medium (days) • 8: 1.3
Agency
DOITT
Indicator Name
Average time to resolve service incidents - Medium (days)
8
1.3
9
1.2
10
1.6
DOITT
Agency: DOITT • Indicator Name: Average time to resolve service incidents - Urgent (days) • 8: 4
Agency
DOITT
Indicator Name
Average time to resolve service incidents - Urgent (days)
8
4
9
0.8
10
0.3
DOITT
Agency: DOITT • Indicator Name: Average time to resolve telecommunication incidents (days) • 8: 5.9
Agency
DOITT
Indicator Name
Average time to resolve telecommunication incidents (days)
8
5.9
9
4.1
10
4.5
DOITT
Agency: DOITT • Indicator Name: Calls to Service Desk • 6: 49,225
Agency
DOITT
Indicator Name
Calls to Service Desk
6
49,225
7
38,283
8
26,115
9
32,967
10
30,585
DOITT
Agency: DOITT • Indicator Name: Capacity utilization of key systems (mainframe) (%) • 9: 67.94%
Agency
DOITT
Indicator Name
Capacity utilization of key systems (mainframe) (%)
9
67.94%
10
63.81%
DOITT
Agency: DOITT • Indicator Name: Data sets available for download on NYC.gov/OpenData • 8: 194
Agency
DOITT
Indicator Name
Data sets available for download on NYC.gov/OpenData
8
194
9
361
10
778
DOITT
Agency: DOITT • Indicator Name: Emails to Service Desk • 8: 11,757
Agency
DOITT
Indicator Name
Emails to Service Desk
8
11,757
9
18,190
10
54,207
DOITT
Agency: DOITT • Indicator Name: Emergency IT infrastructure changes (%) • 7: 12.60%
Agency
DOITT
Indicator Name
Emergency IT infrastructure changes (%)
7
12.60%
8
10.30%
9
12.60%
10
14.90%
DOITT
Agency: DOITT • Indicator Name: IT certifications for DoITT employees • 8: 90
Agency
DOITT
Indicator Name
IT certifications for DoITT employees
8
90
9
105
10
126
DOITT
Agency: DOITT • Indicator Name: IT contracts (all engagements) • 8: 232
Agency
DOITT
Indicator Name
IT contracts (all engagements)
8
232
9
236
10
170
DOITT
Agency: DOITT • Indicator Name: IT infrastructure changes • 7: 1,125
Agency
DOITT
Indicator Name
IT infrastructure changes
7
1,125
8
1,162
9
946
10
969
DOITT
Agency: DOITT • Indicator Name: IT vendors (project-based) • 8: 15
Agency
DOITT
Indicator Name
IT vendors (project-based)
8
15
9
39
10
44
DOITT
Agency: DOITT • Indicator Name: Incident priority level - High • 8: 26,433
Agency
DOITT
Indicator Name
Incident priority level - High
8
26,433
9
17,197
10
26,371
DOITT
Agency: DOITT • Indicator Name: Incident priority level - Low • 8: 61,692
Agency
DOITT
Indicator Name
Incident priority level - Low
8
61,692
9
75,644
10
115,749
DOITT
Agency: DOITT • Indicator Name: Incident priority level - Medium • 8: 57,025
Agency
DOITT
Indicator Name
Incident priority level - Medium
8
57,025
9
51,701
10
63,817
DOITT
Agency: DOITT • Indicator Name: Incident priority level - Urgent • 8: 58
Agency
DOITT
Indicator Name
Incident priority level - Urgent
8
58
9
91
10
2,043
DOITT
Agency: DOITT • Indicator Name: Inspected phones deemed operable (%) • 1: 94%
Agency
DOITT
Indicator Name
Inspected phones deemed operable (%)
1
94%
2
96%
3
96%
4
91%
5
83%
6
83%
7
75%
8
81%
9
77%
10
75%
DOITT
Agency: DOITT • Indicator Name: Inspected phones passing scorecard appearance standards (%) • 1: 94%
Agency
DOITT
Indicator Name
Inspected phones passing scorecard appearance standards (%)
1
94%
2
97%
3
94%
4
92%
5
93%
6
88%
7
94%
8
95%
9
97%
10
98%
DOITT
Agency: DOITT • Indicator Name: NYC.gov page views (000) • 8: 296,939.80
Agency
DOITT
Indicator Name
NYC.gov page views (000)
8
296,939.80
9
590,598.90
10
635,709.80
DOITT
Agency: DOITT • Indicator Name: NYC.gov unique visitors (average monthly) (000) • 7: 1,859.60
Agency
DOITT
Indicator Name
NYC.gov unique visitors (average monthly) (000)
7
1,859.60
8
1,923.10
9
2,350.80
10
2,780.70
DOITT
Agency: DOITT • Indicator Name: Open IT procurements • 8: 43
Agency
DOITT
Indicator Name
Open IT procurements
8
43
9
72
10
66
DOITT
Agency: DOITT • Indicator Name: Pay phone Notices of Violation issued • 5: 1,660
Agency
DOITT
Indicator Name
Pay phone Notices of Violation issued
5
1,660
6
1,996
7
2,000
8
1,436
9
1,291
10
1,199
DOITT
Agency: DOITT • Indicator Name: Pay phone inspections conducted • 5: 12,460
Agency
DOITT
Indicator Name
Pay phone inspections conducted
5
12,460
6
10,069
7
8,643
8
8,521
9
8,435
10
8,614
DOITT
Agency: DOITT • Indicator Name: Pay phone violation fines paid ($ 000) • 8: $1,412.80
Agency
DOITT
Indicator Name
Pay phone violation fines paid ($ 000)
8
$1,412.80
9
$897.50
10
$1,394.70
DOITT
Agency: DOITT • Indicator Name: Pay phone violations upheld (%) • 8: 71%
Agency
DOITT
Indicator Name
Pay phone violations upheld (%)
8
71%
9
71%
10
52%
DOITT
Agency: DOITT • Indicator Name: Service catalog requests • 9: 187
Agency
DOITT
Indicator Name
Service catalog requests
9
187
10
170
DOITT
Agency: DOITT • Indicator Name: Service catalog requests for IT infrastructure • 9: 21
Agency
DOITT
Indicator Name
Service catalog requests for IT infrastructure
9
21
10
52
DOITT
Agency: DOITT • Indicator Name: Service catalog requests for IT programs and applications • 9: 171
Agency
DOITT
Indicator Name
Service catalog requests for IT programs and applications
9
171
10
118
DOITT
Agency: DOITT • Indicator Name: Uptime of 800 MHz network (%) • 8: 99.99%
Agency
DOITT
Indicator Name
Uptime of 800 MHz network (%)
8
99.99%
9
99.99%
10
99.98%
DOITT
Agency: DOITT • Indicator Name: Uptime of Citywide Radio Network (%) • 8: 99.99%
Agency
DOITT
Indicator Name
Uptime of Citywide Radio Network (%)
8
99.99%
9
99.99%
10
99.99%
DOITT
Agency: DOITT • Indicator Name: Uptime of NYC.gov (%) • 5: 99.96%
Agency
DOITT
Indicator Name
Uptime of NYC.gov (%)
5
99.96%
6
99.95%
7
99.95%
8
99.99%
9
99.88%
10
99.78%
DOITT
Agency: DOITT • Indicator Name: Uptime of NYCWiN (%) • 8: 99.99%
Agency
DOITT
Indicator Name
Uptime of NYCWiN (%)
8
99.99%
9
99.97%
10
99.99%
DOITT
Agency: DOITT • Indicator Name: Uptime of key systems (mainframe, UNIX, Wintel) (%) • 5: 99.90%
Agency
DOITT
Indicator Name
Uptime of key systems (mainframe, UNIX, Wintel) (%)
5
99.90%
6
99.90%
7
99.99%
8
99.99%
9
99.96%
10
99.95%
DOP
Agency: DOP • Indicator Name: Adult Probationer Rearrest Rate (monthly average)(%) • 2: 2.30%
Agency
DOP
Indicator Name
Adult Probationer Rearrest Rate (monthly average)(%)
2
2.30%
3
2.40%
4
2.50%
5
2.50%
6
2.70%
7
2.80%
8
3.00%
9
3.10%
10
3.00%
DOP
Agency: DOP • 5: 2.90% • 6: 2.80%
Agency
DOP
Indicator Name
Adult probationers arrested citywide as a percentage of the NYPD arrest report (monthly average)
5
2.90%
6
2.80%
7
2.70%
8
2.70%
9
2.60%
10
2.60%
DOP
Agency: DOP • Indicator Name: Average monthly violation rate for adult probationers (%) • 8: 1.60%
Agency
DOP
Indicator Name
Average monthly violation rate for adult probationers (%)
8
1.60%
9
1.00%
10
0.90%
DOP
Agency: DOP • Indicator Name: Average monthly violation rate for juvenile probationers (%) • 8: 2.70%
Agency
DOP
Indicator Name
Average monthly violation rate for juvenile probationers (%)
8
2.70%
9
2.10%
10
2.80%
DOP
Agency: DOP • Indicator Name: Juvenile delinquency cases eligible for adjustment (%) • 8: 27.40%
Agency
DOP
Indicator Name
Juvenile delinquency cases eligible for adjustment (%)
8
27.40%
9
40.00%
10
37.00%
DOP
Agency: DOP • Indicator Name: Juvenile probationer rearrest rate (monthly average)(%) • 2: 1.00%
Agency
DOP
Indicator Name
Juvenile probationer rearrest rate (monthly average)(%)
2
1.00%
3
1.10%
4
1.30%
5
1.60%
6
2.10%
7
2.50%
8
3.00%
9
3.00%
10
2.90%
DOP
Agency: DOP • 5: 0.20% • 6: 0.20%
Agency
DOP
Indicator Name
Juvenile probationers arrested citywide as a percentage of the NYPD arrest report (monthly average)
5
0.20%
6
0.20%
7
0.20%
8
0.30%
9
0.30%
10
0.30%
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