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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 50 real records
DOP
Agency: DOP • Indicator Name: Total probationers supervised in Enhanced Supervision Program (ESP) • 4: 701
Agency
DOP
Indicator Name
Total probationers supervised in Enhanced Supervision Program (ESP)
4
701
5
988
6
1,083
7
1,197
8
1,290
9
1,287
10
1,158
DOP
Agency: DOP • Indicator Name: Youth participating in Esperanza • 4: 72
Agency
DOP
Indicator Name
Youth participating in Esperanza
4
72
5
79
6
51
7
67
8
79
9
77
10
85
DORIS
Agency: DORIS • Indicator Name: Average response time to agency requests for stored records (days) • 7: 1.4
Agency
DORIS
Indicator Name
Average response time to agency requests for stored records (days)
7
1.4
8
1.2
9
1.5
10
1.3
DORIS
Agency: DORIS • Indicator Name: Average response time to vital record requests (days) • 5: 8.3
Agency
DORIS
Indicator Name
Average response time to vital record requests (days)
5
8.3
6
9.1
7
7.9
8
7.9
9
7.9
10
8.8
DORIS
Agency: DORIS • 5: 2.7 • 6: 1.4
Agency
DORIS
Indicator Name
Average time between records disposal eligibility and application sent to Law Department (months)
5
2.7
6
1.4
7
0.9
8
0.8
9
3.5
10
1.1
DORIS
Agency: DORIS • Indicator Name: Average time for Law Department to approve records disposal application (months) • 5: 3.4
Agency
DORIS
Indicator Name
Average time for Law Department to approve records disposal application (months)
5
3.4
6
2.6
7
1.5
8
3.7
9
4.6
10
1.6
DORIS
Agency: DORIS • Indicator Name: Information requests received - City Hall Library • 1: 6,490
Agency
DORIS
Indicator Name
Information requests received - City Hall Library
1
6,490
2
7,409
3
7,246
4
6,799
5
6,572
6
5,096
7
2,295
8
2,227
9
3,001
10
2,233
DORIS
Agency: DORIS • Indicator Name: Information requests received - Municipal Archives • 1: 74,809
Agency
DORIS
Indicator Name
Information requests received - Municipal Archives
1
74,809
2
52,843
3
59,990
4
55,911
5
57,533
6
58,626
7
54,137
8
53,318
9
57,207
10
58,816
DORIS
Agency: DORIS • Indicator Name: Percent of warehouse capacity available for new accessions • 5: 5%
Agency
DORIS
Indicator Name
Percent of warehouse capacity available for new accessions
5
5%
6
6%
7
7%
8
6%
9
6%
10
10%
DORIS
Agency: DORIS • Indicator Name: Photographic reproduction requests received • 1: 3,870
Agency
DORIS
Indicator Name
Photographic reproduction requests received
1
3,870
2
4,706
3
6,682
4
6,644
5
5,742
6
4,801
7
3,723
8
5,628
9
4,535
10
4,607
DORIS
Agency: DORIS • Indicator Name: Publications and reports acquired • 4: 8,115
Agency
DORIS
Indicator Name
Publications and reports acquired
4
8,115
5
13,132
6
11,498
7
9,861
8
8,708
9
7,306
10
7,382
DORIS
Agency: DORIS • Indicator Name: Records preserved • 1: 523,191
Agency
DORIS
Indicator Name
Records preserved
1
523,191
2
638,486
3
536,054
4
404,374
5
253,487
6
240,091
7
907,439
8
286,665
9
277,675
10
241,515
DORIS
Agency: DORIS • Indicator Name: Total information requests received (Municipal Archives & City Hall Library) • 1: 81,299
Agency
DORIS
Indicator Name
Total information requests received (Municipal Archives & City Hall Library)
1
81,299
2
60,252
3
67,236
4
62,710
5
64,105
6
63,722
7
56,432
8
55,545
9
60,208
10
61,735
DORIS
Agency: DORIS • Indicator Name: Vital record requests received • 1: 28,636
Agency
DORIS
Indicator Name
Vital record requests received
1
28,636
2
26,001
3
32,901
4
32,155
5
35,473
6
37,505
7
33,394
8
31,624
9
34,387
10
35,474
DORIS
Agency: DORIS • Indicator Name: Vital record requests responded to within 12 business days (%) • 1: 87%
Agency
DORIS
Indicator Name
Vital record requests responded to within 12 business days (%)
1
87%
2
76%
3
62%
4
60%
5
71%
6
86%
7
86%
8
85%
9
83%
10
76%
DORIS
Agency: DORIS • Indicator Name: Volume of library collection • 4: 300,419
Agency
DORIS
Indicator Name
Volume of library collection
4
300,419
5
310,083
6
317,168
7
324,039
8
331,560
9
338,296
10
345,151
DOT
Agency: DOT • Indicator Name: Arterial highway system that is adopted (%) • 1: 70.30%
Agency
DOT
Indicator Name
Arterial highway system that is adopted (%)
1
70.30%
2
64.40%
3
58.80%
4
68.80%
5
63.00%
6
65.30%
7
61.90%
8
61.30%
9
69.30%
10
66.30%
DOT
Agency: DOT • Indicator Name: Audited adopted highway miles that receive cleanliness rating of good (%) • 1: 94.00%
Agency
DOT
Indicator Name
Audited adopted highway miles that receive cleanliness rating of good (%)
1
94.00%
2
94.00%
3
95.80%
4
94.90%
5
94.80%
6
96.80%
7
99.30%
8
99.40%
9
100.00%
10
100.00%
DOT
Agency: DOT • Indicator Name: Average cost per lane mile resurfaced citywide($) • 1: $91,231
Agency
DOT
Indicator Name
Average cost per lane mile resurfaced citywide($)
1
$91,231
2
$83,231
3
$87,237
4
$92,786
5
$118,594
6
$137,113
7
$136,191
8
$166,203
9
$153,790
10
$150,830
DOT
Agency: DOT • Indicator Name: Average cost per ton of asphalt placed citywide ($) • 1: $93.55
Agency
DOT
Indicator Name
Average cost per ton of asphalt placed citywide ($)
1
$93.55
2
$93.44
3
$97.11
4
$99.56
5
$118.67
6
$141.40
7
$143.63
8
$172.39
9
$162.01
10
$149.56
DOT
Agency: DOT • Indicator Name: Average in-house cost of asphalt per ton ($) • 1: $29.67
Agency
DOT
Indicator Name
Average in-house cost of asphalt per ton ($)
1
$29.67
2
$30.88
3
$33.45
4
$42.06
5
$44.01
6
$47.75
7
$51.17
8
$58.65
9
$63.18
10
$61.26
DOT
Agency: DOT • Indicator Name: Average time to close a pothole work order where repair was done (days) • 5: 2.1
Agency
DOT
Indicator Name
Average time to close a pothole work order where repair was done (days)
5
2.1
6
2.7
7
4.1
8
5.6
9
10.8
10
2.3
DOT
Agency: DOT • Indicator Name: Average time to repair priority regulatory signs after notification (days) • 1: 3.4
Agency
DOT
Indicator Name
Average time to repair priority regulatory signs after notification (days)
1
3.4
2
2.9
3
2.4
4
2.5
5
2.9
6
1.9
7
1.6
8
1.8
9
1.9
10
1.9
DOT
Agency: DOT • Indicator Name: Average time to repair street lights - by ConEd (days) • 3: 83.9
Agency
DOT
Indicator Name
Average time to repair street lights - by ConEd (days)
3
83.9
4
39.4
5
16.8
6
12.5
7
14
8
13.5
9
14.3
10
12.5
DOT
Agency: DOT • Indicator Name: Average time to repair street lights - by DOT (days) • 3: 19
Agency
DOT
Indicator Name
Average time to repair street lights - by DOT (days)
3
19
4
9
5
2.4
6
2.5
7
2.4
8
2.2
9
2.2
10
2.5
DOT
Agency: DOT • Indicator Name: Average time to respond to traffic signal defect and make safe (hours) • 6: 4
Agency
DOT
Indicator Name
Average time to respond to traffic signal defect and make safe (hours)
6
4
7
4.3
8
3.7
9
4.1
10
3.8
DOT
Agency: DOT • Indicator Name: Average vehicular travel speed - Manhattan Central Business District • 7: 9.1
Agency
DOT
Indicator Name
Average vehicular travel speed - Manhattan Central Business District
7
9.1
8
9.3
9
9.2
10
9.1
DOT
Agency: DOT • Indicator Name: Average vendor cost of asphalt per ton ($) • 1: $36.30
Agency
DOT
Indicator Name
Average vendor cost of asphalt per ton ($)
1
$36.30
2
$37.83
3
$43.74
4
$49.53
5
$56.69
6
$61.37
7
$73.67
8
$66.94
9
$69.06
10
$73.29
DOT
Agency: DOT • Indicator Name: Bicycle lane miles installed (each year) • 1: 32.2
Agency
DOT
Indicator Name
Bicycle lane miles installed (each year)
1
32.2
2
22.6
3
11.8
4
3.5
5
41.8
6
70.6
7
88.7
8
52.3
9
33.1
10
25.8
DOT
Agency: DOT • Indicator Name: Bicycle network connectivity index • 4: 249
Agency
DOT
Indicator Name
Bicycle network connectivity index
4
249
5
388
6
582
7
919
8
1,018
9
1,134
10
1,254
DOT
Agency: DOT • Indicator Name: Bicycle racks installed citywide (each year) • 1: 218
Agency
DOT
Indicator Name
Bicycle racks installed citywide (each year)
1
218
2
356
3
250
4
523
5
320
6
1,377
7
1,529
8
775
9
2,750
10
1,286
DOT
Agency: DOT • Indicator Name: Bridges rated Fair (%) • 1: 59.70%
Agency
DOT
Indicator Name
Bridges rated Fair (%)
1
59.70%
2
57.00%
3
57.70%
4
58.00%
5
57.90%
6
58.20%
7
57.80%
8
58.10%
9
58.80%
10
58.40%
DOT
Agency: DOT • Indicator Name: Bridges rated Poor (%) • 1: 1.10%
Agency
DOT
Indicator Name
Bridges rated Poor (%)
1
1.10%
2
1.10%
3
0.80%
4
0.50%
5
0.40%
6
0.40%
7
0.40%
8
0.50%
9
0.50%
10
0.40%
DOT
Agency: DOT • Indicator Name: Bridges rated good or very good (%) • 1: 39.30%
Agency
DOT
Indicator Name
Bridges rated good or very good (%)
1
39.30%
2
42.50%
3
41.50%
4
41.50%
5
41.70%
6
41.40%
7
41.80%
8
41.40%
9
40.70%
10
41.20%
DOT
Agency: DOT • Indicator Name: Citywide traffic fatalities * • 1: 366
Agency
DOT
Indicator Name
Citywide traffic fatalities *
1
366
2
337
3
300
4
307
5
310
6
300
7
276
8
259
9
236
10
291
DOT
Agency: DOT • Indicator Name: Construction permits issued • 1: 179,460
Agency
DOT
Indicator Name
Construction permits issued
1
179,460
2
189,399
3
200,421
4
214,016
5
227,435
6
253,893
7
268,915
8
244,091
9
264,532
10
325,839
DOT
Agency: DOT • 1: 100% • 2: 100%
Agency
DOT
Indicator Name
East River bridge projects (structural work) substantially completed on schedule (%)
1
100%
2
100%
3
100%
5
100%
6
100%
7
100%
9
100%
DOT
Agency: DOT • Indicator Name: Inspected street work rated satisfactory (%) • 1: 84%
Agency
DOT
Indicator Name
Inspected street work rated satisfactory (%)
1
84%
2
72%
3
76%
4
76%
5
76%
6
77%
7
78%
8
75%
9
74%
10
76%
DOT
Agency: DOT • Indicator Name: Inspections of permitted street work • 1: 348,047
Agency
DOT
Indicator Name
Inspections of permitted street work
1
348,047
2
262,016
3
310,953
4
340,578
5
437,101
6
532,661
7
558,025
8
550,906
9
539,933
10
564,852
DOT
Agency: DOT • 1: 92% • 2: 85%
Agency
DOT
Indicator Name
Non-East River bridge projects (structural work) substantially completed on schedule (%)
1
92%
2
85%
3
80%
4
81%
5
89%
6
100%
7
67%
8
100%
9
100%
10
91%
DOT
Agency: DOT • Indicator Name: On-street parking meters that are operable (%) • 1: 90.60%
Agency
DOT
Indicator Name
On-street parking meters that are operable (%)
1
90.60%
2
91.50%
3
91.30%
4
90.90%
5
90.90%
6
89.90%
7
88.70%
8
82.90%
9
92.90%
10
97.90%
DOT
Agency: DOT • Indicator Name: Overall traffic crashes • 3: 172,362
Agency
DOT
Indicator Name
Overall traffic crashes
3
172,362
4
170,599
5
175,804
6
182,805
7
177,996
8
183,278
9
179,112
10
176,482
DOT
Agency: DOT • Indicator Name: Pedestrian volume index • 5: 100
Agency
DOT
Indicator Name
Pedestrian volume index
5
100
6
105.5
7
99.9
8
103.4
9
113.2
DOT
Agency: DOT • Indicator Name: Percent of all NYC highways that receive a cleanliness rating of good • 5: 95.70%
Agency
DOT
Indicator Name
Percent of all NYC highways that receive a cleanliness rating of good
5
95.70%
6
98.30%
7
98.30%
8
98.10%
9
97.60%
10
99.10%
DOT
Agency: DOT • Indicator Name: Percent of all crossing points with pedestrian ramps installed • 5: 71%
Agency
DOT
Indicator Name
Percent of all crossing points with pedestrian ramps installed
5
71%
6
72%
7
85%
8
86%
9
91%
DOT
Agency: DOT • Indicator Name: Percent of existing bus shelters converted • 6: 45.50%
Agency
DOT
Indicator Name
Percent of existing bus shelters converted
6
45.50%
7
59.80%
8
72.70%
9
89.50%
10
97.80%
DOT
Agency: DOT • Indicator Name: Percent of existing newstands converted • 6: 30.40%
Agency
DOT
Indicator Name
Percent of existing newstands converted
6
30.40%
7
47.00%
8
55.10%
9
77.70%
10
86.40%
DOT
Agency: DOT • Indicator Name: Percent of metered spaces that have muni-meters (multi-space meters) • 4: 21.20%
Agency
DOT
Indicator Name
Percent of metered spaces that have muni-meters (multi-space meters)
4
21.20%
5
25.50%
6
29.90%
7
36.60%
8
40.90%
9
42.30%
10
63.70%
DOT
Agency: DOT • Indicator Name: Post-audit inspections for completed street work • 6: 220,272
Agency
DOT
Indicator Name
Post-audit inspections for completed street work
6
220,272
7
223,352
8
228,440
9
240,634
10
274,714
DOT
Agency: DOT • Indicator Name: Post-audit inspections for completed street work that passed inspection (%) • 6: 86%
Agency
DOT
Indicator Name
Post-audit inspections for completed street work that passed inspection (%)
6
86%
7
83%
8
80%
9
80%
10
81%
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