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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 50 real records
DOT
Agency: DOT • Indicator Name: Pothole work orders • 1: 35,812
Agency
DOT
Indicator Name
Pothole work orders
1
35,812
2
54,011
3
51,460
4
45,228
5
47,934
6
48,433
7
49,906
8
59,254
9
56,399
10
61,249
DOT
Agency: DOT • Indicator Name: Potholes repaired (local streets only) • 1: 124,426
Agency
DOT
Indicator Name
Potholes repaired (local streets only)
1
124,426
2
190,626
3
216,107
4
179,728
5
205,227
6
210,032
7
224,648
8
295,297
9
305,001
10
200,666
DOT
Agency: DOT • Indicator Name: Private ferry service - Number of routes • 3: 26
Agency
DOT
Indicator Name
Private ferry service - Number of routes
3
26
4
24
5
21
6
19
7
20
8
21
9
20
10
21
DOT
Agency: DOT • Indicator Name: Private ferry service - Total ridership • 6: 9,443,764
Agency
DOT
Indicator Name
Private ferry service - Total ridership
6
9,443,764
7
8,655,337
8
7,939,090
9
8,326,237
10
9,020,494
DOT
Agency: DOT • Indicator Name: Speed humps installed near schools • 2: 43
Agency
DOT
Indicator Name
Speed humps installed near schools
2
43
3
43
4
68
5
96
6
32
7
27
8
98
9
92
10
78
DOT
Agency: DOT • Indicator Name: Staten Island Ferry: average cost per passenger ($) • 5: $4.62
Agency
DOT
Indicator Name
Staten Island Ferry: average cost per passenger ($)
5
$4.62
6
$5.69
7
$5.38
8
$5.32
9
$5.16
10
$4.86
DOT
Agency: DOT • Indicator Name: Staten Island Ferry: trips that are on-time (%) • 1: 98.10%
Agency
DOT
Indicator Name
Staten Island Ferry: trips that are on-time (%)
1
98.10%
2
93.50%
3
88.70%
4
89.50%
5
91.70%
6
91.00%
7
91.10%
8
90.60%
9
90.90%
10
88.90%
DOT
Agency: DOT • Indicator Name: Staten Island ferry ridership • 5: 18,952,803
Agency
DOT
Indicator Name
Staten Island ferry ridership
5
18,952,803
6
19,756,963
7
20,118,000
8
21,464,000
9
21,404,000
10
22,178,000
DOT
Agency: DOT • Indicator Name: Streets maintained with a pavement rating of Fair (%) • 1: 20.00%
Agency
DOT
Indicator Name
Streets maintained with a pavement rating of Fair (%)
1
20.00%
2
25.60%
3
26.80%
4
30.00%
5
29.60%
6
33.40%
7
28.80%
8
28.90%
9
28.10%
10
26.20%
DOT
Agency: DOT • Indicator Name: Streets maintained with a pavement rating of Good (%) • 1: 79.80%
Agency
DOT
Indicator Name
Streets maintained with a pavement rating of Good (%)
1
79.80%
2
74.30%
3
73.00%
4
69.90%
5
70.30%
6
66.40%
7
70.90%
8
70.80%
9
71.40%
10
73.40%
DOT
Agency: DOT • Indicator Name: Streets maintained with a pavement rating of Poor (%) • 1: 0.20%
Agency
DOT
Indicator Name
Streets maintained with a pavement rating of Poor (%)
1
0.20%
2
0.10%
3
0.20%
4
0.10%
5
0.10%
6
0.20%
7
0.30%
8
0.40%
9
0.50%
10
0.40%
DOT
Agency: DOT • Indicator Name: Summonses issued • 1: 17,305
Agency
DOT
Indicator Name
Summonses issued
1
17,305
2
22,799
3
22,009
4
22,659
5
26,106
6
33,403
7
26,648
8
25,622
9
27,511
10
30,438
DOT
Agency: DOT • Indicator Name: Traffic fatalities (bicyclist/pedestrians) • 1: 194
Agency
DOT
Indicator Name
Traffic fatalities (bicyclist/pedestrians)
1
194
2
195
3
162
4
180
5
174
6
177
7
178
8
162
9
158
10
176
DOT
Agency: DOT • Indicator Name: Traffic fatalities (motorist/passengers) • 1: 172
Agency
DOT
Indicator Name
Traffic fatalities (motorist/passengers)
1
172
2
142
3
138
4
127
5
136
6
123
7
98
8
97
9
78
10
115
DPR
Agency: DPR • 1: 91% • 2: 95%
Agency
DPR
Indicator Name
Acceptable by feature small parks, large parks & Greenstreets (%) - Play equipment
1
91%
2
95%
3
90%
4
88%
5
84%
6
89%
7
88%
8
91%
9
91%
10
92%
DPR
Agency: DPR • 1: 95% • 2: 92%
Agency
DPR
Indicator Name
Acceptable by feature small parks, large parks & Greenstreets (%) - Safety surface
1
95%
2
92%
3
89%
4
92%
5
92%
6
94%
7
93%
8
94%
9
92%
10
92%
DPR
Agency: DPR • Indicator Name: Annual pruning goal completed (%) • 2: 120%
Agency
DPR
Indicator Name
Annual pruning goal completed (%)
2
120%
3
122%
4
125%
5
112%
6
152%
7
123%
8
149%
9
114%
10
109%
DPR
Agency: DPR • Indicator Name: Attendance at historic house museums • 1: 564,843
Agency
DPR
Indicator Name
Attendance at historic house museums
1
564,843
2
597,016
3
596,768
4
659,345
5
748,689
6
763,337
7
741,449
8
795,916
9
797,259
10
834,208
DPR
Agency: DPR • Indicator Name: Average hours recreation centers open per week • 4: 76.9
Agency
DPR
Indicator Name
Average hours recreation centers open per week
4
76.9
5
76.1
6
76.3
7
76.4
8
77.4
9
76.3
10
75.4
DPR
Agency: DPR • Indicator Name: Capital projects completed • 1: 120
Agency
DPR
Indicator Name
Capital projects completed
1
120
2
118
3
130
4
123
5
129
6
131
7
140
8
150
9
165
10
132
DPR
Agency: DPR • Indicator Name: Capital projects completed on time or early (%) • 1: 44%
Agency
DPR
Indicator Name
Capital projects completed on time or early (%)
1
44%
2
57%
6
53%
7
67%
8
61%
9
56%
10
49%
DPR
Agency: DPR • Indicator Name: Capital projects completed within budget (%) • 1: 80%
Agency
DPR
Indicator Name
Capital projects completed within budget (%)
1
80%
2
79%
3
90%
4
93%
5
93%
6
89%
7
86%
8
89%
9
85%
10
80%
DPR
Agency: DPR • Indicator Name: Citywide acceptability rating for the cleanliness of large parks (%) • 1: 84%
Agency
DPR
Indicator Name
Citywide acceptability rating for the cleanliness of large parks (%)
1
84%
2
86%
3
85%
4
89%
5
83%
6
78%
7
77%
8
76%
9
75%
10
77%
DPR
Agency: DPR • 1: 91% • 2: 88%
Agency
DPR
Indicator Name
Citywide acceptability rating for the cleanliness of small parks and playgrounds (%)
1
91%
2
88%
3
92%
4
93%
5
91%
6
93%
7
90%
8
88%
9
88%
10
87%
DPR
Agency: DPR • 1: 91% • 2: 90%
Agency
DPR
Indicator Name
Citywide acceptability rating for the cleanliness of small parks and playgrounds, large parks & Greenstreets (%)
1
91%
2
90%
3
92%
4
93%
5
91%
6
91%
7
90%
8
88%
9
88%
10
88%
DPR
Agency: DPR • 1: 87% • 2: 87%
Agency
DPR
Indicator Name
Citywide acceptability rating for the overall condition of small parks and playgrounds, large parks & Greenstreets (%)
1
87%
2
87%
3
87%
4
88%
5
84%
6
86%
7
82%
8
83%
9
84%
10
82%
DPR
Agency: DPR • Indicator Name: Comfort stations in service (in season only) (%) • 1: 74%
Agency
DPR
Indicator Name
Comfort stations in service (in season only) (%)
1
74%
2
83%
3
84%
4
92%
5
91%
6
93%
7
90%
8
94%
9
92%
10
93%
DPR
Agency: DPR • Indicator Name: Drinking fountains in service (in season only) (%) • 1: 91%
Agency
DPR
Indicator Name
Drinking fountains in service (in season only) (%)
1
91%
2
91%
3
89%
4
90%
5
92%
6
92%
7
94%
8
94%
9
93%
10
93%
DPR
Agency: DPR • Indicator Name: Greenways added (lane miles) • 1: 2.2
Agency
DPR
Indicator Name
Greenways added (lane miles)
1
2.2
2
6.8
3
4.4
4
2.4
5
6.4
6
1
7
6.4
8
2.6
9
0.7
10
2
DPR
Agency: DPR • Indicator Name: Lifeguards (calendar year) • 1: 995
Agency
DPR
Indicator Name
Lifeguards (calendar year)
1
995
2
975
3
1,008
4
1,060
5
1,090
6
1,152
7
1,285
8
1,369
9
1,407
10
1,461
DPR
Agency: DPR • Indicator Name: Million Trees New York - Trees planted - Other • 6: 37,433
Agency
DPR
Indicator Name
Million Trees New York - Trees planted - Other
6
37,433
7
26,943
8
22,526
9
13,477
10
16,534
DPR
Agency: DPR • Indicator Name: Million Trees New York - Trees planted - Parks • 6: 84,419
Agency
DPR
Indicator Name
Million Trees New York - Trees planted - Parks
6
84,419
7
120,993
8
107,751
9
100,604
10
81,597
DPR
Agency: DPR • Indicator Name: Monuments receiving annual maintenance (%) • 1: 20%
Agency
DPR
Indicator Name
Monuments receiving annual maintenance (%)
1
20%
2
20%
3
39%
4
54%
5
57%
6
61%
7
71%
8
69%
9
67%
10
75%
DPR
Agency: DPR • Indicator Name: Parks with an affiliated volunteer group (%) • 1: 42%
Agency
DPR
Indicator Name
Parks with an affiliated volunteer group (%)
1
42%
2
51%
3
53%
4
56%
5
57%
6
57%
7
58%
8
58%
9
60%
10
63%
DPR
Agency: DPR • Indicator Name: Percent of pruning completed within established cycle - Block program • 2: 10%
Agency
DPR
Indicator Name
Percent of pruning completed within established cycle - Block program
2
10%
3
10%
4
10%
5
11%
6
15%
7
16%
8
6%
9
6%
10
6%
DPR
Agency: DPR • Indicator Name: Public service requests received - Total (Forestry) • 1: 40,239
Agency
DPR
Indicator Name
Public service requests received - Total (Forestry)
1
40,239
2
48,267
3
67,945
4
75,970
5
71,187
6
78,569
7
75,509
8
95,547
9
85,257
10
77,072
DPR
Agency: DPR • Indicator Name: Public service requests received through 311 that relate to quality of life • 4: 2,266
Agency
DPR
Indicator Name
Public service requests received through 311 that relate to quality of life
4
2,266
5
2,839
6
3,144
7
2,762
8
2,818
9
2,502
10
2,854
DPR
Agency: DPR • Indicator Name: Recreation center members who are adults • 2: 55,394
Agency
DPR
Indicator Name
Recreation center members who are adults
2
55,394
3
69,353
4
69,051
5
42,747
6
65,947
7
79,303
8
78,325
9
79,357
10
44,877
DPR
Agency: DPR • Indicator Name: Recreation center members who are seniors • 2: 11,104
Agency
DPR
Indicator Name
Recreation center members who are seniors
2
11,104
3
14,882
4
17,041
5
18,802
6
28,537
7
31,116
8
32,536
9
36,153
10
18,055
DPR
Agency: DPR • Indicator Name: Recreation center members who are youths and children • 2: 25,125
Agency
DPR
Indicator Name
Recreation center members who are youths and children
2
25,125
3
29,398
4
33,943
5
35,313
6
53,684
7
58,882
8
63,083
9
62,391
10
62,402
DPR
Agency: DPR • Indicator Name: Recreation centers rated "acceptable" for cleanliness (%) • 8: 96%
Agency
DPR
Indicator Name
Recreation centers rated "acceptable" for cleanliness (%)
8
96%
9
94%
10
100%
DPR
Agency: DPR • Indicator Name: Recreation centers rated "acceptable" for overall condition (%) • 8: 88%
Agency
DPR
Indicator Name
Recreation centers rated "acceptable" for overall condition (%)
8
88%
9
87%
10
87%
DPR
Agency: DPR • Indicator Name: Spray showers in service (in season only) (%) • 1: 98%
Agency
DPR
Indicator Name
Spray showers in service (in season only) (%)
1
98%
2
88%
3
86%
4
88%
5
96%
6
95%
7
95%
8
94%
9
91%
10
97%
DPR
Agency: DPR • Indicator Name: Street trees removed in response to a service request • 1: 7,040
Agency
DPR
Indicator Name
Street trees removed in response to a service request
1
7,040
2
7,648
3
7,603
4
8,084
5
7,857
6
8,095
7
7,261
8
8,161
9
8,935
10
8,688
DPR
Agency: DPR • Indicator Name: Street trees removed within 30 days of service request (%) • 1: 94%
Agency
DPR
Indicator Name
Street trees removed within 30 days of service request (%)
1
94%
2
96%
3
93%
4
99%
5
96%
6
98%
7
98%
8
99%
9
93%
10
94%
DPR
Agency: DPR • Indicator Name: Summons issued (PEP) (Grand Total) • 1: 29,059
Agency
DPR
Indicator Name
Summons issued (PEP) (Grand Total)
1
29,059
2
24,806
3
31,455
4
26,108
5
28,714
6
21,149
7
22,145
8
17,264
9
17,071
10
15,795
DSNY
Agency: DSNY • Indicator Name: Streets rated acceptably clean (%) • 1: 85.40%
Agency
DSNY
Indicator Name
Streets rated acceptably clean (%)
1
85.40%
2
89.80%
3
91.50%
4
93.10%
5
94.30%
6
95.70%
7
95.80%
8
95.30%
9
94.50%
10
95.50%
DYCD
Agency: DYCD • Indicator Name: Fiscal audits conducted • 4: 139
Agency
DYCD
Indicator Name
Fiscal audits conducted
4
139
5
174
6
545
7
344
8
347
9
345
10
340
DPR
Agency: DPR • 1: 1,104,565 • 2: 1,162,956
Agency
DPR
Indicator Name
Swimming pools - Attendance at outdoor Olympic and intermediate pools (calendar year)
1
1,104,565
2
1,162,956
3
1,390,366
4
1,421,804
5
1,294,789
6
1,495,628
7
1,826,326
8
1,727,436
9
1,728,318
10
1,725,257
DPR
Agency: DPR • Indicator Name: Total major felonies in 20 largest parks - Crimes against persons * • 6: 82
Agency
DPR
Indicator Name
Total major felonies in 20 largest parks - Crimes against persons *
6
82
7
76
8
76
9
78
10
62
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