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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 50 real records
HPD
Agency: HPD • Indicator Name: Average time to close lead complaints (days) • 5: 11
Agency
HPD
Indicator Name
Average time to close lead complaints (days)
5
11
6
11.5
7
9.5
8
9.6
9
11.4
10
10.6
HPD
Agency: HPD • Indicator Name: Average time to close non-emergency complaints (days) • 5: 34.7
Agency
HPD
Indicator Name
Average time to close non-emergency complaints (days)
5
34.7
6
39.9
7
30
8
19.1
9
16.8
10
41.7
HPD
Agency: HPD • Indicator Name: Average time to close other emergency complaints (days) • 5: 20.1
Agency
HPD
Indicator Name
Average time to close other emergency complaints (days)
5
20.1
6
21.8
7
15.8
8
15.3
9
15.4
10
12.7
HPD
Agency: HPD • Indicator Name: Emergency violations corrected by HPD (%) • 1: 17%
Agency
HPD
Indicator Name
Emergency violations corrected by HPD (%)
1
17%
2
14%
3
19%
4
17%
5
16%
6
16%
7
15%
8
15%
9
14%
10
15%
HPD
Agency: HPD • Indicator Name: Emergency violations corrected by owner (%) • 1: 49%
Agency
HPD
Indicator Name
Emergency violations corrected by owner (%)
1
49%
2
49%
3
38%
4
46%
5
47%
6
47%
7
52%
8
55%
9
56%
10
57%
HPD
Agency: HPD • Indicator Name: Heat and hot water complaints closed • 5: 123,084
Agency
HPD
Indicator Name
Heat and hot water complaints closed
5
123,084
6
111,542
7
128,779
8
114,100
9
115,583
10
99,430
HPD
Agency: HPD • Indicator Name: Heat and hot water complaints reported • 1: 104,873
Agency
HPD
Indicator Name
Heat and hot water complaints reported
1
104,873
2
118,484
3
124,645
4
124,297
5
123,168
6
111,642
7
128,708
8
114,009
9
115,629
10
99,409
HPD
Agency: HPD • Indicator Name: Heat and hot water violations issued • 1: 14,448
Agency
HPD
Indicator Name
Heat and hot water violations issued
1
14,448
2
14,517
3
12,873
4
11,291
5
9,824
6
12,374
7
15,727
8
12,436
9
12,945
10
10,869
HPD
Agency: HPD • Indicator Name: Housing Maintenance Code compliance cases closed • 2: 13,786
Agency
HPD
Indicator Name
Housing Maintenance Code compliance cases closed
2
13,786
3
12,568
4
13,144
5
13,628
6
14,275
7
14,495
8
15,226
9
14,846
10
14,109
HPD
Agency: HPD • Indicator Name: Housing Maintenance Code compliance cases opened • 1: 13,896
Agency
HPD
Indicator Name
Housing Maintenance Code compliance cases opened
1
13,896
2
13,034
3
12,673
4
13,127
5
13,802
6
14,409
7
15,271
8
14,233
9
13,687
10
13,251
HPD
Agency: HPD • Indicator Name: Inspection visits per team per day • 1: 9.3
Agency
HPD
Indicator Name
Inspection visits per team per day
1
9.3
2
8.9
3
9.2
4
10.5
5
9.6
6
10
7
11.6
8
11
9
11.3
10
11.8
HPD
Agency: HPD • Indicator Name: Inspections completed • 1: 490,737
Agency
HPD
Indicator Name
Inspections completed
1
490,737
2
521,086
3
576,042
4
599,681
5
606,095
6
621,503
7
707,516
8
689,872
9
678,038
10
697,736
HPD
Agency: HPD • Indicator Name: Lead complaints closed • 5: 46,484
Agency
HPD
Indicator Name
Lead complaints closed
5
46,484
6
42,700
7
40,158
8
40,363
9
38,047
10
39,862
HPD
Agency: HPD • Indicator Name: Lead complaints reported • 1: 10,205
Agency
HPD
Indicator Name
Lead complaints reported
1
10,205
2
12,782
3
41,776
4
47,720
5
46,033
6
43,021
7
40,114
8
40,109
9
38,749
10
39,340
HPD
Agency: HPD • Indicator Name: Lead violations issued • 1: 10,550
Agency
HPD
Indicator Name
Lead violations issued
1
10,550
2
10,581
3
35,729
4
44,859
5
33,605
6
29,510
7
31,285
8
26,022
9
21,973
10
20,496
HPD
Agency: HPD • Indicator Name: New construction starts (part of total starts) • 2: 5,168
Agency
HPD
Indicator Name
New construction starts (part of total starts)
2
5,168
3
6,964
4
6,354
5
5,225
6
6,826
7
4,123
8
3,144
9
3,873
10
2,521
HPD
Agency: HPD • Indicator Name: Nonemergency complaints closed • 5: 220,929
Agency
HPD
Indicator Name
Nonemergency complaints closed
5
220,929
6
234,292
7
207,913
8
206,010
9
204,049
10
209,422
HPD
Agency: HPD • Indicator Name: Nonemergency complaints reported • 1: 102,185
Agency
HPD
Indicator Name
Nonemergency complaints reported
1
102,185
2
131,612
3
167,720
4
223,049
5
219,581
6
200,941
7
204,307
8
207,054
9
204,217
10
200,969
HPD
Agency: HPD • Indicator Name: Nonemergency violations issued • 1: 244,649
Agency
HPD
Indicator Name
Nonemergency violations issued
1
244,649
2
240,919
3
398,632
4
478,100
5
430,374
6
394,581
7
428,127
8
398,220
9
374,379
10
375,979
HPD
Agency: HPD • Indicator Name: Number of projects in asset management workload • 8: 1,861
Agency
HPD
Indicator Name
Number of projects in asset management workload
8
1,861
9
1,861
10
1,861
HPD
Agency: HPD • Indicator Name: Other emergency complaints closed • 5: 243,636
Agency
HPD
Indicator Name
Other emergency complaints closed
5
243,636
6
244,544
7
250,378
8
253,373
9
254,749
10
250,660
HPD
Agency: HPD • Indicator Name: Other emergency complaints reported • 1: 153,718
Agency
HPD
Indicator Name
Other emergency complaints reported
1
153,718
2
206,433
3
248,426
4
232,862
5
243,282
6
241,597
7
250,449
8
255,236
9
253,394
10
249,527
HPD
Agency: HPD • Indicator Name: Other emergency violations issued • 1: 44,620
Agency
HPD
Indicator Name
Other emergency violations issued
1
44,620
2
45,509
3
35,440
4
47,788
5
47,744
6
47,113
7
57,358
8
59,048
9
53,424
10
61,300
HPD
Agency: HPD • Indicator Name: Outstanding emergency complaints at end of month • 4: 13,093
Agency
HPD
Indicator Name
Outstanding emergency complaints at end of month
4
13,093
5
12,376
6
10,717
7
10,673
8
12,210
9
11,603
10
10,089
HPD
Agency: HPD • Indicator Name: Outstanding nonemergency complaints at end of month • 4: 47,761
Agency
HPD
Indicator Name
Outstanding nonemergency complaints at end of month
4
47,761
5
46,416
6
16,930
7
13,324
8
14,365
9
14,533
10
6,229
HPD
Agency: HPD • Indicator Name: Planned starts initiated (%) • 2: 100%
Agency
HPD
Indicator Name
Planned starts initiated (%)
2
100%
3
116%
4
115%
5
108%
6
100%
7
97%
8
102%
9
109%
10
114%
HPD
Agency: HPD • Indicator Name: Planned units completed (%) • 2: 92%
Agency
HPD
Indicator Name
Planned units completed (%)
2
92%
3
166%
4
103%
5
113%
6
99%
7
82%
8
100%
9
91%
10
118%
HPD
Agency: HPD • Indicator Name: Preservation starts (part of total starts) • 2: 5,033
Agency
HPD
Indicator Name
Preservation starts (part of total starts)
2
5,033
3
11,288
4
10,905
5
12,970
6
9,953
7
8,108
8
11,337
9
11,680
10
14,298
HPD
Agency: HPD • Indicator Name: Ratio of completed inspections to attempted inspections (%) • 1: 87%
Agency
HPD
Indicator Name
Ratio of completed inspections to attempted inspections (%)
1
87%
2
84%
3
75%
4
74%
5
72%
6
75%
7
74%
8
72%
9
71%
10
71%
HPD
Agency: HPD • Indicator Name: Section 8 utilization rate • 6: 93.00%
Agency
HPD
Indicator Name
Section 8 utilization rate
6
93.00%
7
94.90%
8
97.30%
9
96.80%
10
97.10%
HPD
Agency: HPD • Indicator Name: Section 8 voucher activity - # of households assisted (Total) • 2: 25,460
Agency
HPD
Indicator Name
Section 8 voucher activity - # of households assisted (Total)
2
25,460
3
27,731
4
29,140
5
28,503
6
28,765
7
31,643
8
33,453
9
36,259
10
37,116
HPD
Agency: HPD • Indicator Name: Section 8 voucher activity - # of vouchers issued • 1: 4,505
Agency
HPD
Indicator Name
Section 8 voucher activity - # of vouchers issued
1
4,505
2
1,750
3
6,359
4
2,981
5
2,304
6
4,297
7
4,818
8
1,456
9
1,821
10
2,786
HPD
Agency: HPD • Indicator Name: Total NHMP completions (units) - New construction completions • 2: 2,440
Agency
HPD
Indicator Name
Total NHMP completions (units) - New construction completions
2
2,440
3
3,611
4
3,561
5
5,005
6
5,657
7
5,122
8
5,281
9
7,738
10
4,482
HPD
Agency: HPD • Indicator Name: Total NHMP completions (units) - Preservation completions • 2: 5,556
Agency
HPD
Indicator Name
Total NHMP completions (units) - Preservation completions
2
5,556
3
11,632
4
9,760
5
10,791
6
7,036
7
8,473
8
11,665
9
6,176
10
8,587
HPD
Agency: HPD • Indicator Name: Total complaints reported • 1: 370,981
Agency
HPD
Indicator Name
Total complaints reported
1
370,981
2
469,311
3
582,567
4
627,928
5
632,064
6
597,201
7
623,578
8
616,408
9
611,989
10
589,245
HPD
Agency: HPD • 2: 7,996 • 3: 15,243
Agency
HPD
Indicator Name
Total completions financed or assisted under the New Housing Marketplace Plan (units)
2
7,996
3
15,243
4
13,321
5
15,796
6
12,693
7
13,595
8
16,946
9
13,914
10
13,069
HPD
Agency: HPD • Indicator Name: Total emergency complaints reported • 1: 268,796
Agency
HPD
Indicator Name
Total emergency complaints reported
1
268,796
2
337,699
3
414,847
4
404,879
5
412,483
6
396,260
7
419,271
8
409,354
9
407,772
10
388,276
HPD
Agency: HPD • Indicator Name: Total emergency violations issued • 1: 69,618
Agency
HPD
Indicator Name
Total emergency violations issued
1
69,618
2
70,607
3
84,042
4
103,938
5
91,173
6
88,997
7
104,370
8
97,506
9
88,342
10
92,665
HPD
Agency: HPD • 5: 21,779 • 6: 17,646
Agency
HPD
Indicator Name
Total number of apartments inspected for lead - includes DOHMH Commissioner's Order to Abate (COTA) inspections
5
21,779
6
17,646
7
18,208
8
20,599
9
18,625
10
17,896
HPD
Agency: HPD • Indicator Name: Total number of complaints closed • 5: 634,133
Agency
HPD
Indicator Name
Total number of complaints closed
5
634,133
6
633,078
7
627,228
8
613,836
9
612,428
10
599,374
HPD
Agency: HPD • Indicator Name: Total number of emergency complaints closed • 5: 413,204
Agency
HPD
Indicator Name
Total number of emergency complaints closed
5
413,204
6
398,786
7
419,315
8
407,826
9
408,379
10
389,952
HPD
Agency: HPD • 2: 10,210 • 3: 18,340
Agency
HPD
Indicator Name
Total starts financed or assisted under the New Housing Marketplace Plan (NHMP) (units)
2
10,210
3
18,340
4
17,393
5
18,465
6
17,008
7
12,500
8
14,767
9
15,735
10
16,942
HPD
Agency: HPD • Indicator Name: Total violations issued • 1: 314,267
Agency
HPD
Indicator Name
Total violations issued
1
314,267
2
311,526
3
482,674
4
582,038
5
521,547
6
483,578
7
532,497
8
495,726
9
462,721
10
468,644
HPD
Agency: HPD • Indicator Name: Total violations removed • 1: 416,684
Agency
HPD
Indicator Name
Total violations removed
1
416,684
2
404,003
3
494,865
4
643,164
5
675,171
6
721,629
7
706,478
8
608,214
9
556,777
10
536,010
HPD
Agency: HPD • Indicator Name: Units completed for homeless individuals and families • 1: 294
Agency
HPD
Indicator Name
Units completed for homeless individuals and families
1
294
2
309
3
391
4
239
5
405
6
442
7
835
8
620
9
684
10
891
HPD
Agency: HPD • Indicator Name: Violations issued and removed in the same fiscal year (%) • 1: 25%
Agency
HPD
Indicator Name
Violations issued and removed in the same fiscal year (%)
1
25%
2
25%
3
25%
4
33%
5
33%
6
34%
7
37%
8
38%
9
41%
10
43%
HRA
Agency: HRA • 1: 295.9 • 2: 385.2
Agency
HRA
Indicator Name
- Non-cash assistance persons receiving Supplemental Nutrition Assistance Program benefits (000)
1
295.9
2
385.2
3
435.9
4
474.2
5
521.5
6
607.4
7
860.1
8
1,071.00
9
1,159.10
10
1,159.40
HRA
Agency: HRA • Indicator Name: - SSI persons receiving Supplemental Nutrition Assistance Program benefits (000) • 1: 143.1
Agency
HRA
Indicator Name
- SSI persons receiving Supplemental Nutrition Assistance Program benefits (000)
1
143.1
2
147.2
3
193.5
4
189.1
5
180.2
6
231.9
7
243.3
8
258.4
9
262.9
10
274.4
HRA
Agency: HRA • Indicator Name: APS assessment Cases • 6: 3,212
Agency
HRA
Indicator Name
APS assessment Cases
6
3,212
7
3,411
8
3,362
9
3,159
10
3,050
HRA
Agency: HRA • 5: 88.00% • 6: 90.00%
Agency
HRA
Indicator Name
APS assessment cases accepted or denied for undercare within State-mandated 60 days (%)
5
88.00%
6
90.00%
7
96.40%
8
96.40%
9
98.40%
10
98.50%
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