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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 50 real records
HRA
Agency: HRA • Indicator Name: APS undercare cases • 6: 5,928
Agency
HRA
Indicator Name
APS undercare cases
6
5,928
7
6,167
8
6,129
9
6,113
10
6,227
HRA
Agency: HRA • Indicator Name: Average annual administrative cost per Cash Assistance case ($) • 1: $450.71
Agency
HRA
Indicator Name
Average annual administrative cost per Cash Assistance case ($)
1
$450.71
2
$420.89
3
$429.98
4
$413.86
5
$434.27
6
$461.83
7
$482.41
8
$561.96
9
$436.41
10
$472.91
HRA
Agency: HRA • Indicator Name: Average days to initiate home attendant and housekeeper services for all cases • 1: 23.6
Agency
HRA
Indicator Name
Average days to initiate home attendant and housekeeper services for all cases
1
23.6
2
22.4
3
17.6
4
15.6
5
15.1
10
33.1
HRA
Agency: HRA • 1: 6.1 • 2: 8.1
Agency
HRA
Indicator Name
Average number of days from submission of a completed application to approval or denial of enhanced housing benefits to keep HASA clients in stable housing
1
6.1
2
8.1
3
8.5
4
8.9
5
8.9
6
8.2
7
8.9
8
6.8
9
6
10
7.9
HRA
Agency: HRA • 8: 17.5 • 9: 16.6
Agency
HRA
Indicator Name
Average number of days from submission of a completed application to issuance of enhanced housing benefits to HASA clients
8
17.5
9
16.6
10
17.3
HRA
Agency: HRA • Indicator Name: Billed revenue as a percentage of budgeted revenue (%) • 5: 82.25%
Agency
HRA
Indicator Name
Billed revenue as a percentage of budgeted revenue (%)
5
82.25%
6
83.82%
7
78.50%
8
78.21%
9
80.21%
10
78.30%
HRA
Agency: HRA • Indicator Name: Cases receiving home care services (Total) • 6: 82,540
Agency
HRA
Indicator Name
Cases receiving home care services (Total)
6
82,540
7
83,899
8
85,251
9
88,722
10
99,716
HRA
Agency: HRA • 4: 80.50% • 5: 80.80%
Agency
HRA
Indicator Name
Cash Assistance cases that remained closed for 180 days due to employment (Calendar year-to-date average - %)
4
80.50%
5
80.80%
6
80.30%
7
79.80%
8
80.30%
9
80.70%
10
80.50%
HRA
Agency: HRA • Indicator Name: Cash assistance application timeliness rate (%) • 4: 80.90%
Agency
HRA
Indicator Name
Cash assistance application timeliness rate (%)
4
80.90%
5
86.60%
6
90.70%
7
88.90%
8
91.90%
9
90.80%
10
94.20%
HRA
Agency: HRA • 2: 56.10% • 3: 51.00%
Agency
HRA
Indicator Name
Cash assistance cases engaged in any training or education, which may include other activities, in accordance with New York City guidelines (%)
2
56.10%
3
51.00%
4
52.80%
5
57.20%
6
57.00%
7
56.10%
8
53.70%
9
52.80%
10
54.80%
HRA
Agency: HRA • 4: 80.60% • 5: 80.50%
Agency
HRA
Indicator Name
Cash assistance cases that retained employment income 180 days after being placed in a job (Calendar year-to-date average - %)
4
80.60%
5
80.50%
6
80.60%
7
80.30%
8
80.40%
9
80.00%
10
80.80%
HRA
Agency: HRA • 4: 50.10% • 5: 52.10%
Agency
HRA
Indicator Name
Cash assistance cases with an adult head of household who is temporarily or permanently unable to engage in any work or work-related activity (%)
4
50.10%
5
52.10%
6
54.30%
7
57.00%
8
56.60%
9
55.20%
10
55.70%
HRA
Agency: HRA • Indicator Name: Cash assistance fair hearing win rate (%) • 1: 78.70%
Agency
HRA
Indicator Name
Cash assistance fair hearing win rate (%)
1
78.70%
2
84.10%
3
86.20%
4
87.20%
5
86.00%
6
86.60%
7
87.20%
8
87.90%
9
89.30%
10
90.30%
HRA
Agency: HRA • 5: 39.00% • 6: 36.30%
Agency
HRA
Indicator Name
Cash assistance family cases participating in work or work-related activities per federal guidelines (official federal fiscal year-to-date average)(%)
5
39.00%
6
36.30%
7
32.30%
8
35.60%
9
35.50%
10
33.00%
HRA
Agency: HRA • Indicator Name: Child support cases with orders of support (%) • 1: 67.00%
Agency
HRA
Indicator Name
Child support cases with orders of support (%)
1
67.00%
2
73.10%
3
71.70%
4
71.90%
5
72.00%
6
72.40%
7
76.20%
8
70.50%
9
69.70%
10
70.10%
HRA
Agency: HRA • Indicator Name: Child support collected ($ million) • 1: $487.70
Agency
HRA
Indicator Name
Child support collected ($ million)
1
$487.70
2
$521.10
3
$546.50
4
$588.30
5
$601.90
6
$641.60
7
$671.30
8
$686.40
9
$718.30
10
$748.80
HRA
Agency: HRA • Indicator Name: Client responses to public health insurance mailed renewal notices (%) • 5: 68.30%
Agency
HRA
Indicator Name
Client responses to public health insurance mailed renewal notices (%)
5
68.30%
6
68.60%
7
74.60%
8
74.60%
9
74.40%
10
72.40%
HRA
Agency: HRA • 5: 90.90% • 6: 91.60%
Agency
HRA
Indicator Name
Clients found eligible for public health insurance who responded to a mailed renewal notice (%)
5
90.90%
6
91.60%
7
95.40%
8
93.90%
9
92.70%
10
91.90%
HRA
Agency: HRA • Indicator Name: Clients whom HRA helped obtain employment (000) • 1: 93
Agency
HRA
Indicator Name
Clients whom HRA helped obtain employment (000)
1
93
2
78.5
3
88.7
4
80.5
5
74.9
6
80.2
7
78.7
8
76.8
9
78.7
10
89.5
HRA
Agency: HRA • Indicator Name: Current obligations collected (%) • 1: 67.70%
Agency
HRA
Indicator Name
Current obligations collected (%)
1
67.70%
2
65.10%
3
66.90%
4
66.90%
5
69.30%
6
70.20%
7
70.40%
8
69.30%
9
69.10%
10
68.50%
HRA
Agency: HRA • Indicator Name: Domestic Violence Nonresidential Services Programs – active caseload • 1: 1,606
Agency
HRA
Indicator Name
Domestic Violence Nonresidential Services Programs – active caseload
1
1,606
2
1,626
3
2,430
4
2,879
5
2,957
6
3,209
7
3,263
8
2,901
9
2,849
10
3,065
HRA
Agency: HRA • 5: 17.60% • 6: 27.00%
Agency
HRA
Indicator Name
Families seeking shelter at Prevention Assistance and Temporary Housing (PATH) who entered HRA's domestic violence shelters (%)
5
17.60%
6
27.00%
7
62.20%
8
70.00%
9
79.80%
10
83.50%
HRA
Agency: HRA • Indicator Name: HASA clients receiving ongoing enhanced housing benefits (%) • 1: 63.00%
Agency
HRA
Indicator Name
HASA clients receiving ongoing enhanced housing benefits (%)
1
63.00%
2
67.00%
3
70.70%
4
79.70%
5
79.50%
6
83.00%
7
81.10%
8
80.70%
9
81.40%
10
83.70%
HRA
Agency: HRA • Indicator Name: Individuals and families at imminent risk diverted from becoming homeless (%) • 1: 98.60%
Agency
HRA
Indicator Name
Individuals and families at imminent risk diverted from becoming homeless (%)
1
98.60%
2
99.00%
3
99.10%
4
99.20%
5
99.40%
6
99.50%
7
92.20%
8
94.40%
9
90.10%
10
92.00%
HRA
Agency: HRA • Indicator Name: Individuals receiving HASA services • 1: 31,811
Agency
HRA
Indicator Name
Individuals receiving HASA services
1
31,811
2
31,863
3
31,644
4
31,007
5
31,040
6
30,915
7
31,289
8
32,119
9
32,618
10
32,427
HRA
Agency: HRA • 1: 88.30% • 2: 87.20%
Agency
HRA
Indicator Name
Individuals referred to an Adult Protective Services (APS) field office visited within three working days (%)
1
88.30%
2
87.20%
3
87.40%
4
91.20%
5
85.10%
6
95.70%
7
98.40%
8
98.90%
9
99.70%
10
99.70%
HRA
Agency: HRA • Indicator Name: Medicaid recoveries and cost avoidance for fraud, waste & abuse ($ millions) • 5: $73.20
Agency
HRA
Indicator Name
Medicaid recoveries and cost avoidance for fraud, waste & abuse ($ millions)
5
$73.20
9
$219.10
10
$214.30
HRA
Agency: HRA • Indicator Name: Number of WeCARE federal disability awards • 3: 21
Agency
HRA
Indicator Name
Number of WeCARE federal disability awards
3
21
4
959
5
3,150
6
4,927
7
6,419
8
7,128
9
6,305
10
4,957
HRA
Agency: HRA • Indicator Name: Number of domestic violence emergency beds (capacity) • 1: 1,832
Agency
HRA
Indicator Name
Number of domestic violence emergency beds (capacity)
1
1,832
2
1,832
3
1,995
4
2,081
5
2,081
6
2,144
7
2,144
8
2,208
9
2,228
10
2,228
HRA
Agency: HRA • 1: 66.40% • 2: 87.50%
Agency
HRA
Indicator Name
Percent of HRA clients whom HRA helped obtain employment compared to monthly goal (Calendar year-to-date) (%)
1
66.40%
2
87.50%
3
93.00%
4
88.50%
5
87.50%
6
100.40%
7
95.40%
8
99.00%
9
95.10%
10
94.90%
HRA
Agency: HRA • Indicator Name: Percentage of claims filed within 60 days of close of expenditure month (%) • 4: 89.00%
Agency
HRA
Indicator Name
Percentage of claims filed within 60 days of close of expenditure month (%)
4
89.00%
5
90.00%
6
89.00%
7
100.00%
8
100.00%
9
100.00%
10
100.00%
HRA
Agency: HRA • Indicator Name: Personal care services - average weekly billable hours • 6: 46.9
Agency
HRA
Indicator Name
Personal care services - average weekly billable hours
6
46.9
7
48.2
8
48.3
9
47.8
10
48.4
HRA
Agency: HRA • Indicator Name: Persons receiving Cash Assistance (000) • 1: 421.5
Agency
HRA
Indicator Name
Persons receiving Cash Assistance (000)
1
421.5
2
437.5
3
416.2
4
393.8
5
360.7
6
341.3
7
346.1
8
346.3
9
355.6
10
353.3
HRA
Agency: HRA • Indicator Name: Persons receiving Supplemental Nutrition Assistance Program benefits (000) • 1: 871.3
Agency
HRA
Indicator Name
Persons receiving Supplemental Nutrition Assistance Program benefits (000)
1
871.3
2
991.8
3
1,086.20
4
1,095.20
5
1,095.00
6
1,241.60
7
1,502.40
8
1,731.90
9
1,830.90
10
1,834.20
HRA
Agency: HRA • Indicator Name: Public health insurance Medicaid-only enrollees (000) • 1: 1,360.10
Agency
HRA
Indicator Name
Public health insurance Medicaid-only enrollees (000)
1
1,360.10
2
1,634.60
3
1,770.00
4
1,787.90
5
1,795.60
6
1,820.40
7
1,949.20
8
2,088.40
9
2,150.90
10
2,241.60
HRA
Agency: HRA • Indicator Name: Public health insurance enrollees (000) • 1: 2,219.20
Agency
HRA
Indicator Name
Public health insurance enrollees (000)
1
2,219.20
2
2,458.10
3
2,591.30
4
2,583.50
5
2,560.00
6
2,563.80
7
2,704.90
8
2,843.60
9
2,912.70
10
3,006.50
HRA
Agency: HRA • Indicator Name: Public health insurance fair hearing win rate (%) • 2: 76.00%
Agency
HRA
Indicator Name
Public health insurance fair hearing win rate (%)
2
76.00%
3
76.00%
4
83.80%
5
83.40%
6
82.30%
7
81.70%
8
84.60%
9
88.80%
10
91.30%
HRA
Agency: HRA • 5: 66.00% • 6: 63.90%
Agency
HRA
Indicator Name
Safety net assistance (SNA) cases participating in work or work-related activities as calculated in accordance with State guidelines (State fiscal year-to-date average - %)
5
66.00%
6
63.90%
7
62.00%
8
59.00%
9
59.90%
10
61.50%
HRA
Agency: HRA • 3: 58.40% • 4: 63.10%
Agency
HRA
Indicator Name
Safety net assistance (SNA) single cases engaged in any training or education, which may include other activities, in accordance with New York City guidelines (%)
3
58.40%
4
63.10%
5
67.00%
6
67.40%
7
66.80%
8
65.60%
9
64.60%
10
67.40%
HRA
Agency: HRA • Indicator Name: Serious personal care complaints resolved in 24 hours (%) • 1: 98.80%
Agency
HRA
Indicator Name
Serious personal care complaints resolved in 24 hours (%)
1
98.80%
2
100.00%
3
100.00%
4
100.00%
5
100.00%
6
100.00%
7
100.00%
8
100.00%
9
100.00%
10
100.00%
HRA
Agency: HRA • Indicator Name: Supplemental Nutrition Assistance Program estimated payment error rate (%) • 3: 7.11%
Agency
HRA
Indicator Name
Supplemental Nutrition Assistance Program estimated payment error rate (%)
3
7.11%
4
4.02%
5
5.53%
6
5.43%
7
6.68%
8
6.74%
9
4.37%
10
6.10%
HRA
Agency: HRA • Indicator Name: Total WeCARE cases • 4: 25,948
Agency
HRA
Indicator Name
Total WeCARE cases
4
25,948
5
25,312
6
24,366
7
24,999
8
25,342
9
24,395
10
25,454
LAW
Agency: LAW • Indicator Name: Crime victims assessed for community-based services (%) • 4: 19%
Agency
LAW
Indicator Name
Crime victims assessed for community-based services (%)
4
19%
5
20%
6
28%
7
34%
8
34%
9
46%
10
44%
LAW
Agency: LAW • Indicator Name: Juvenile conviction rate (%) • 1: 76%
Agency
LAW
Indicator Name
Juvenile conviction rate (%)
1
76%
2
77%
3
76%
4
73%
5
70%
6
70%
7
71%
8
72%
9
71%
10
73%
LAW
Agency: LAW • Indicator Name: Referred cases filed for prosecution (%) • 1: 73%
Agency
LAW
Indicator Name
Referred cases filed for prosecution (%)
1
73%
2
71%
3
77%
4
72%
5
66%
6
62%
7
59%
8
55%
9
55%
10
55%
LAW
Agency: LAW • Indicator Name: Tort cases commenced - Citywide • 1: 9,606
Agency
LAW
Indicator Name
Tort cases commenced - Citywide
1
9,606
2
7,768
3
7,341
4
6,811
5
6,260
6
6,190
7
6,337
8
6,442
9
6,388
10
7,265
LAW
Agency: LAW • Indicator Name: Tort cases commenced - Parks & Recreation • 1: 308
Agency
LAW
Indicator Name
Tort cases commenced - Parks & Recreation
1
308
2
253
3
274
4
243
5
251
6
274
7
264
8
288
9
258
10
299
LAW
Agency: LAW • Indicator Name: Tort cases commenced - Police Department • 1: 1,229
Agency
LAW
Indicator Name
Tort cases commenced - Police Department
1
1,229
2
1,123
3
1,125
4
1,179
5
1,212
6
1,425
7
1,536
8
1,700
9
1,563
10
2,004
LAW
Agency: LAW • Indicator Name: Tort cases commenced - Sanitation • 1: 452
Agency
LAW
Indicator Name
Tort cases commenced - Sanitation
1
452
2
522
3
515
4
386
5
233
6
299
7
273
8
350
9
398
10
541
LAW
Agency: LAW • Indicator Name: Tort cases commenced - Transportation • 1: 3,386
Agency
LAW
Indicator Name
Tort cases commenced - Transportation
1
3,386
2
3,173
3
2,710
4
2,417
5
1,894
6
2,146
7
2,138
8
2,175
9
1,983
10
2,178
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