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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 50 real records
LAW
Agency: LAW • Indicator Name: Tort dispositions - Citywide • 1: 10,247
Agency
LAW
Indicator Name
Tort dispositions - Citywide
1
10,247
2
10,713
3
8,578
4
7,722
5
7,857
6
7,116
7
6,730
8
6,921
9
6,573
10
6,381
LAW
Agency: LAW • Indicator Name: Tort dispositions - Parks & Recreation • 1: 365
Agency
LAW
Indicator Name
Tort dispositions - Parks & Recreation
1
365
2
335
3
327
4
267
5
306
6
292
7
287
8
327
9
275
10
248
LAW
Agency: LAW • Indicator Name: Tort dispositions - Police Department • 1: 1,444
Agency
LAW
Indicator Name
Tort dispositions - Police Department
1
1,444
2
1,467
3
1,269
4
1,258
5
1,153
6
1,286
7
1,379
8
1,594
9
1,637
10
1,634
LAW
Agency: LAW • Indicator Name: Tort dispositions - Sanitation • 1: 541
Agency
LAW
Indicator Name
Tort dispositions - Sanitation
1
541
2
562
3
466
4
460
5
372
6
348
7
348
8
318
9
353
10
389
LAW
Agency: LAW • Indicator Name: Tort dispositions - Transportation • 1: 4,222
Agency
LAW
Indicator Name
Tort dispositions - Transportation
1
4,222
2
3,825
3
3,511
4
3,081
5
3,025
6
2,837
7
2,406
8
2,487
9
2,114
10
1,979
LAW
Agency: LAW • Indicator Name: Total tort cases pending • 1: 43,628
Agency
LAW
Indicator Name
Total tort cases pending
1
43,628
2
36,462
3
33,149
4
30,290
5
28,083
6
20,084
7
17,791
8
17,362
9
16,850
10
17,168
LAW
Agency: LAW • Indicator Name: Total tort payout ($000) - Citywide • 1: $557,918
Agency
LAW
Indicator Name
Total tort payout ($000) - Citywide
1
$557,918
2
$559,000
3
$492,489
4
$477,010
5
$534,978
6
$554,326
7
$570,581
8
$541,595
9
$560,852
10
$506,048
LAW
Agency: LAW • Indicator Name: Total tort payout ($000) - Parks & Recreation • 1: $15,017.80
Agency
LAW
Indicator Name
Total tort payout ($000) - Parks & Recreation
1
$15,017.80
2
$8,554.60
3
$12,140.90
4
$5,925.60
5
$18,262.70
6
$12,258.70
7
$9,722.90
8
$17,549.50
9
$16,152.60
10
$16,778.40
LAW
Agency: LAW • Indicator Name: Total tort payout ($000) - Police Department • 1: $66,181.00
Agency
LAW
Indicator Name
Total tort payout ($000) - Police Department
1
$66,181.00
2
$82,210.70
3
$68,566.20
4
$59,698.80
5
$61,123.10
6
$80,047.10
7
$117,692.40
8
$87,765.30
9
$99,795.60
10
$80,000.00
LAW
Agency: LAW • Indicator Name: Total tort payout ($000) - Sanitation • 1: $13,849.60
Agency
LAW
Indicator Name
Total tort payout ($000) - Sanitation
1
$13,849.60
2
$17,743.00
3
$11,517.80
4
$13,983.80
5
$31,477.10
6
$25,822.50
7
$25,523.80
8
$34,075.10
9
$23,999.90
10
$30,977.60
LAW
Agency: LAW • Indicator Name: Total tort payout ($000) - Transportation • 1: $111,538.10
Agency
LAW
Indicator Name
Total tort payout ($000) - Transportation
1
$111,538.10
2
$95,731.20
3
$90,567.10
4
$95,698.60
5
$100,226.40
6
$95,314.10
7
$85,744.50
8
$72,593.80
9
$62,884.20
10
$66,795.50
LPC
Agency: LPC • Indicator Name: Actions taken • 1: 7,818
Agency
LPC
Indicator Name
Actions taken
1
7,818
2
7,872
3
8,780
4
8,974
5
9,463
6
10,730
7
9,107
8
9,274
9
11,738
10
11,238
LPC
Agency: LPC • Indicator Name: Archeology applications received • 1: 215
Agency
LPC
Indicator Name
Archeology applications received
1
215
2
280
3
277
4
325
5
377
6
392
7
328
8
298
9
273
10
283
LPC
Agency: LPC • Indicator Name: Archeology applications reviewed within 10 days (%) • 1: 93%
Agency
LPC
Indicator Name
Archeology applications reviewed within 10 days (%)
1
93%
2
84%
3
92%
4
90%
5
90%
6
89%
7
96%
8
96%
9
96%
10
96%
LPC
Agency: LPC • Indicator Name: Certificates of No Effect issued within 10 days (%) • 1: 92%
Agency
LPC
Indicator Name
Certificates of No Effect issued within 10 days (%)
1
92%
2
88%
3
90%
4
87%
5
88%
6
90%
7
92%
8
86%
9
85%
10
80%
LPC
Agency: LPC • Indicator Name: Expedited Certificates of No Effect issued within two days (%) • 1: 100%
Agency
LPC
Indicator Name
Expedited Certificates of No Effect issued within two days (%)
1
100%
2
100%
3
95%
4
100%
5
100%
6
100%
7
100%
8
100%
9
100%
10
92%
LPC
Agency: LPC • Indicator Name: Individual landmarks and historic districts designated • 1: 17
Agency
LPC
Indicator Name
Individual landmarks and historic districts designated
1
17
2
15
3
16
4
20
5
28
6
30
7
40
8
40
9
40
10
36
LPC
Agency: LPC • Indicator Name: Investigations completed • 3: 1,078
Agency
LPC
Indicator Name
Investigations completed
3
1,078
4
1,363
5
1,194
6
1,430
7
1,215
8
1,165
9
927
10
796
LPC
Agency: LPC • Indicator Name: Investigations resulting in enforcement action (%) • 3: 84%
Agency
LPC
Indicator Name
Investigations resulting in enforcement action (%)
3
84%
4
72%
5
71%
6
61%
7
58%
8
64%
9
61%
10
62%
LPC
Agency: LPC • Indicator Name: Notices of Violation upheld at the Environmental Control Board (%) • 1: 73%
Agency
LPC
Indicator Name
Notices of Violation upheld at the Environmental Control Board (%)
1
73%
2
99%
3
100%
4
98%
5
98%
6
98%
7
98%
8
98%
9
97%
10
98%
LPC
Agency: LPC • Indicator Name: Permits for minor work issued within 10 days (%) • 1: 86%
Agency
LPC
Indicator Name
Permits for minor work issued within 10 days (%)
1
86%
2
85%
3
90%
4
85%
5
87%
6
87%
7
90%
8
85%
9
81%
10
81%
LPC
Agency: LPC • Indicator Name: Total number of buildings designated • 1: 85
Agency
LPC
Indicator Name
Total number of buildings designated
1
85
2
220
3
46
4
333
5
1,158
6
438
7
998
8
598
9
1,528
10
1,040
LPC
Agency: LPC • Indicator Name: Warning letters issued • 1: 1,006
Agency
LPC
Indicator Name
Warning letters issued
1
1,006
2
980
3
648
4
657
5
565
6
1,285
7
1,011
8
1,275
9
752
10
810
LPC
Agency: LPC • Indicator Name: Work permit applications received • 1: 7,875
Agency
LPC
Indicator Name
Work permit applications received
1
7,875
2
8,107
3
9,019
4
8,944
5
9,363
6
10,103
7
8,929
8
9,358
9
10,753
10
11,823
NYCHA
Agency: NYCHA • Indicator Name: Annual HUD Assessment rating • 1: 86
Agency
NYCHA
Indicator Name
Annual HUD Assessment rating
1
86
2
90
3
90
4
83
5
83
7
83
8
79
NYCHA
Agency: NYCHA • Indicator Name: Applicants placed in public housing • 1: 8,021
Agency
NYCHA
Indicator Name
Applicants placed in public housing
1
8,021
2
7,174
3
7,126
4
6,589
5
5,848
6
5,220
7
5,744
8
5,554
9
5,650
10
6,012
NYCHA
Agency: NYCHA • Indicator Name: Applicants placed through Section 8 vouchers • 1: 11,298
Agency
NYCHA
Indicator Name
Applicants placed through Section 8 vouchers
1
11,298
2
12,216
3
4,013
4
2,442
5
5,164
6
11,847
7
12,313
8
7,523
10
421
NYCHA
Agency: NYCHA • Indicator Name: Average daily attendance in community centers ages 13-19 • 2: 2,917
Agency
NYCHA
Indicator Name
Average daily attendance in community centers ages 13-19
2
2,917
3
2,477
4
2,354
5
3,479
6
3,498
7
2,314
8
1,616
9
1,720
10
1,618
NYCHA
Agency: NYCHA • Indicator Name: Average daily attendance in community centers ages 6-12 • 2: 5,683
Agency
NYCHA
Indicator Name
Average daily attendance in community centers ages 6-12
2
5,683
3
3,306
4
3,229
5
3,906
6
3,785
7
2,822
8
2,402
9
2,800
10
2,447
NYCHA
Agency: NYCHA • Indicator Name: Average outage per elevator per month • 5: 1.17
Agency
NYCHA
Indicator Name
Average outage per elevator per month
5
1.17
6
1.15
7
1.12
8
1.15
9
1.08
10
1.01
NYCHA
Agency: NYCHA • Indicator Name: Average time to prepare vacant apartments (days) • 1: 10
Agency
NYCHA
Indicator Name
Average time to prepare vacant apartments (days)
1
10
2
11.9
3
11.8
4
11.8
5
15.7
6
27
7
30.2
8
39.4
9
30.9
10
31.8
NYCHA
Agency: NYCHA • Indicator Name: Average time to resolve elevator outages (hours) • 4: 9.6
Agency
NYCHA
Indicator Name
Average time to resolve elevator outages (hours)
4
9.6
5
10.2
6
10.4
7
11.4
8
13.1
9
5.2
10
3.8
NYCHA
Agency: NYCHA • Indicator Name: Average time to resolve emergency service requests (hours) • 1: 1.2
Agency
NYCHA
Indicator Name
Average time to resolve emergency service requests (hours)
1
1.2
5
5.1
6
8.3
9
18.3
10
7.5
NYCHA
Agency: NYCHA • Indicator Name: Average time to resolve heat service requests (heating season) • 3: 4.2
Agency
NYCHA
Indicator Name
Average time to resolve heat service requests (heating season)
3
4.2
4
4.3
5
5.8
6
8.7
7
7.4
9
12.9
10
11.9
NYCHA
Agency: NYCHA • Indicator Name: Average time to resolve non-emergency service requests (days) • 1: 10.3
Agency
NYCHA
Indicator Name
Average time to resolve non-emergency service requests (days)
1
10.3
2
14.9
3
12.9
4
13.8
5
11.6
6
6.8
7
5.1
9
29
10
30
NYCHA
Agency: NYCHA • Indicator Name: Average turnaround days for vacant apartments • 1: 40.8
Agency
NYCHA
Indicator Name
Average turnaround days for vacant apartments
1
40.8
2
38.6
3
29.1
4
37.2
5
39.9
6
46.2
7
43.9
8
36.5
9
35.2
10
40
NYCHA
Agency: NYCHA • Indicator Name: Disabled persons placed in public housing • 1: 30.00%
Agency
NYCHA
Indicator Name
Disabled persons placed in public housing
1
30.00%
2
31.00%
3
29.20%
4
30.50%
5
27.80%
6
27.10%
7
26.40%
8
24.10%
9
22.40%
10
23.90%
NYCHA
Agency: NYCHA • Indicator Name: Elevator service uptime (%) • 1: 98.50%
Agency
NYCHA
Indicator Name
Elevator service uptime (%)
1
98.50%
2
97.30%
3
97.60%
4
96.90%
5
97.50%
6
98.20%
7
98.10%
8
97.90%
9
99.20%
10
99.40%
NYCHA
Agency: NYCHA • Indicator Name: Emergency Transfer Program disposition time • 3: 78.1
Agency
NYCHA
Indicator Name
Emergency Transfer Program disposition time
3
78.1
4
56.16
5
43.24
6
39.77
7
41.44
8
40.34
9
39.76
10
44.18
NYCHA
Agency: NYCHA • Indicator Name: Families on Section 8 waiting list (000) • 1: 126
Agency
NYCHA
Indicator Name
Families on Section 8 waiting list (000)
1
126
2
132
3
127
4
126
5
100
6
136
7
128
8
125
10
124
NYCHA
Agency: NYCHA • 1: 88% • 2: 81%
Agency
NYCHA
Indicator Name
Initial social service tenant contacts conducted within five days of referral (%)
1
88%
2
81%
3
81%
4
84%
5
91%
6
92%
7
82%
8
78%
9
76%
10
76%
NYCHA
Agency: NYCHA • Indicator Name: Job training graduates placed in jobs (%) • 1: 54%
Agency
NYCHA
Indicator Name
Job training graduates placed in jobs (%)
1
54%
2
61%
3
60%
4
77%
5
27%
6
57%
7
83%
8
133%
9
75%
10
61%
NYCHA
Agency: NYCHA • Indicator Name: Major felony crimes in public housing developments • 1: 5,565
Agency
NYCHA
Indicator Name
Major felony crimes in public housing developments
1
5,565
2
5,367
3
5,112
4
5,005
5
4,808
6
4,686
7
4,275
8
4,090
9
4,406
10
4,771
NYCHA
Agency: NYCHA • Indicator Name: Management cost per dwelling unit ($) • 1: $718
Agency
NYCHA
Indicator Name
Management cost per dwelling unit ($)
1
$718
2
$704
3
$736
4
$777
5
$793
6
$788
7
$795
8
$826
9
$858
10
$885
NYCHA
Agency: NYCHA • Indicator Name: Number of alleged elevator injuries reported to DOB • 5: 28
Agency
NYCHA
Indicator Name
Number of alleged elevator injuries reported to DOB
5
28
6
30
7
33
8
30
9
24
10
13
NYCHA
Agency: NYCHA • Indicator Name: Number of apartments (000) • 1: 181
Agency
NYCHA
Indicator Name
Number of apartments (000)
1
181
2
181
3
180
4
179
5
178
6
178
7
179
8
178
9
179
10
179
NYCHA
Agency: NYCHA • Indicator Name: Number of elevator related fatalities • 5: 1
Agency
NYCHA
Indicator Name
Number of elevator related fatalities
5
1
6
0
7
1
8
0
9
0
10
0
NYCHA
Agency: NYCHA • Indicator Name: Occupancy rate (%) • 1: 99.30%
Agency
NYCHA
Indicator Name
Occupancy rate (%)
1
99.30%
2
99.60%
3
99.50%
4
99.30%
5
99.20%
6
99.10%
7
99.30%
8
99.50%
9
99.40%
10
99.20%
NYCHA
Agency: NYCHA • Indicator Name: Percent of elevator outages due to vandalism • 5: 28.30%
Agency
NYCHA
Indicator Name
Percent of elevator outages due to vandalism
5
28.30%
6
29.80%
7
29.70%
8
29.90%
9
31.80%
10
34.80%
NYCHA
Agency: NYCHA • Indicator Name: Percentage of active capital projects in construction phase on schedule • 5: 62.50%
Agency
NYCHA
Indicator Name
Percentage of active capital projects in construction phase on schedule
5
62.50%
6
62.80%
7
79.60%
8
87.40%
9
71.60%
10
91.10%
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