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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 50 real records
OCME
Agency: OCME • 3: 42 • 4: 33
Agency
OCME
Indicator Name
Median time to complete DNA sexual assault cases, from evidence submission to report (days)
3
42
4
33
5
49
6
37
7
17.5
8
19
9
27
10
46
OCME
Agency: OCME • Indicator Name: Median time to complete autopsy reports (days) • 2: 36
Agency
OCME
Indicator Name
Median time to complete autopsy reports (days)
2
36
3
89
4
134.5
5
66
6
49
7
48
8
53.5
9
61.5
10
69.5
OCME
Agency: OCME • Indicator Name: Median time to complete toxicology DUI cases (days) • 1: 16
Agency
OCME
Indicator Name
Median time to complete toxicology DUI cases (days)
1
16
2
17
3
30
4
11
5
15
6
12.5
7
13.5
8
13
9
16
10
15
OCME
Agency: OCME • Indicator Name: Median time to complete toxicology cases (days) • 1: 18
Agency
OCME
Indicator Name
Median time to complete toxicology cases (days)
1
18
2
26
3
20
4
28
5
32
6
26
7
30.5
8
35
9
40.5
10
60
OCME
Agency: OCME • Indicator Name: Median time to complete toxicology sexual assault cases (days) • 1: 20
Agency
OCME
Indicator Name
Median time to complete toxicology sexual assault cases (days)
1
20
2
19
3
15
4
14
5
14
6
16
7
17.5
8
17
9
21
10
30.5
OCME
Agency: OCME • Indicator Name: Median time to process cremation requests (hours) • 2: 8.8
Agency
OCME
Indicator Name
Median time to process cremation requests (hours)
2
8.8
3
9
4
5.4
5
1.6
6
1.4
7
0.9
8
1.2
9
1.2
10
1.3
OCME
Agency: OCME • Indicator Name: Remains identified following a disaster • 4: 10,933
Agency
OCME
Indicator Name
Remains identified following a disaster
4
10,933
5
10,976
6
11,989
7
12,762
8
12,770
9
12,810
10
13,024
OCME
Agency: OCME • Indicator Name: Remains recovered following a disaster or mass fatality incident • 4: 20,657
Agency
OCME
Indicator Name
Remains recovered following a disaster or mass fatality incident
4
20,657
5
21,404
6
21,741
7
21,745
8
21,813
9
21,818
10
21,818
OEM
Agency: OEM • Indicator Name: CERT members trained • 7: 469
Agency
OEM
Indicator Name
CERT members trained
7
469
8
211
9
230
10
191
OEM
Agency: OEM • Indicator Name: Community Emergency Response Team (CERT) volunteer hours • 5: 7,454
Agency
OEM
Indicator Name
Community Emergency Response Team (CERT) volunteer hours
5
7,454
6
11,687
7
17,698
8
15,290
9
24,636
10
22,415
OEM
Agency: OEM • Indicator Name: Emergency Operations Center activations • 1: 10
Agency
OEM
Indicator Name
Emergency Operations Center activations
1
10
2
11
3
8
4
12
5
11
6
10
7
7
8
14
9
14
10
8
OEM
Agency: OEM • Indicator Name: Emergency preparedness education in the workplace • 1: 456
Agency
OEM
Indicator Name
Emergency preparedness education in the workplace
1
456
2
2,809
3
2,549
4
5,407
5
4,508
6
2,849
7
2,134
8
1,592
9
1,166
10
1,437
OEM
Agency: OEM • 6: 17,626 • 7: 8,491
Agency
OEM
Indicator Name
Emergency preparedness education of residents - by Agency partners using OEM curriculum
6
17,626
7
8,491
8
8,869
9
10,277
10
5,241
OEM
Agency: OEM • Indicator Name: Emergency preparedness education of residents - by OEM staff • 2: 2,271
Agency
OEM
Indicator Name
Emergency preparedness education of residents - by OEM staff
2
2,271
3
3,270
4
7,455
5
4,092
6
2,428
7
8,940
8
27,161
9
14,290
10
25,400
OEM
Agency: OEM • Indicator Name: Field responses • 1: 591
Agency
OEM
Indicator Name
Field responses
1
591
2
457
3
319
4
257
5
257
6
350
7
576
8
616
9
556
10
720
OEM
Agency: OEM • Indicator Name: Full-scale and functional exercises/drills • 1: 1
Agency
OEM
Indicator Name
Full-scale and functional exercises/drills
1
1
2
4
3
6
4
6
5
5
6
5
7
9
8
11
9
6
10
9
OEM
Agency: OEM • Indicator Name: Incidents monitored from Watch Command • 1: 305
Agency
OEM
Indicator Name
Incidents monitored from Watch Command
1
305
2
1,286
3
2,072
4
2,362
5
2,214
6
2,181
7
2,172
8
2,285
9
2,399
10
2,627
OEM
Agency: OEM • Indicator Name: Interagency meetings held during field responses • 9: 566
Agency
OEM
Indicator Name
Interagency meetings held during field responses
9
566
10
716
OEM
Agency: OEM • Indicator Name: Notify NYC messages issued • 10: 905
Agency
OEM
Indicator Name
Notify NYC messages issued
10
905
OEM
Agency: OEM • Indicator Name: Participants at instructor-led emergency management training sessions • 2: 1,775
Agency
OEM
Indicator Name
Participants at instructor-led emergency management training sessions
2
1,775
3
1,074
4
4,320
5
1,174
6
1,719
7
977
8
1,822
9
1,990
10
2,815
OEM
Agency: OEM • Indicator Name: Participation in drills coordinated by other agencies or organizations • 1: 8
Agency
OEM
Indicator Name
Participation in drills coordinated by other agencies or organizations
1
8
2
22
3
20
4
42
5
33
6
36
7
36
8
27
9
31
10
31
OEM
Agency: OEM • Indicator Name: Ready New York guides viewed online • 2: 128,575
Agency
OEM
Indicator Name
Ready New York guides viewed online
2
128,575
3
75,370
4
97,934
5
58,680
6
76,793
7
77,705
8
154,901
9
272,877
10
891,964
OEM
Agency: OEM
Agency
OEM
Indicator Name
Subscribers to Notify NYC, CorpNet, Advance Warning System, and Citizen Corps Newsletter
OEM
Agency: OEM • Indicator Name: Tabletop exercises and simulations • 1: 1
Agency
OEM
Indicator Name
Tabletop exercises and simulations
1
1
2
1
3
2
4
3
5
5
6
9
7
5
8
4
9
5
10
23
OEM
Agency: OEM • Indicator Name: Time from incident to issuing of Notify NYC message (minutes:seconds)
Agency
OEM
Indicator Name
Time from incident to issuing of Notify NYC message (minutes:seconds)
OEM
Agency: OEM • Indicator Name: Total incidents • 1: 896
Agency
OEM
Indicator Name
Total incidents
1
896
2
1,743
3
2,391
4
2,619
5
2,471
6
2,531
7
2,748
8
2,901
9
2,955
10
3,347
OEM
Agency: OEM • Indicator Name: Total participants at emergency preparedness education sessions • 8: 37,622
Agency
OEM
Indicator Name
Total participants at emergency preparedness education sessions
8
37,622
9
25,733
10
32,078
QPL
Agency: QPL • Indicator Name: Average weekly scheduled hours • 1: 39.6
Agency
QPL
Indicator Name
Average weekly scheduled hours
1
39.6
2
37.3
3
37.7
4
38.7
5
38.7
6
43.5
7
43.2
8
42.7
9
39.3
10
39.6
QPL
Agency: QPL • Indicator Name: Circulation (000) • 1: 16,907
Agency
QPL
Indicator Name
Circulation (000)
1
16,907
2
16,821
3
18,899
4
20,224
5
21,034
6
22,822
7
23,073
8
23,064
9
20,609
10
18,632
QPL
Agency: QPL • Indicator Name: Computers for public use • 1: 825
Agency
QPL
Indicator Name
Computers for public use
1
825
2
830
3
917
4
970
5
1,150
6
1,150
7
1,150
8
1,245
9
1,551
10
1,706
QPL
Agency: QPL • Indicator Name: Electronic visits to website (000) • 1: 2,116
Agency
QPL
Indicator Name
Electronic visits to website (000)
1
2,116
2
1,929
3
2,062
4
2,108
5
2,794
6
3,691
7
4,119
8
4,809
9
7,030
10
5,191
QPL
Agency: QPL • Indicator Name: Libraries open seven days per week (%) • 1: 4%
Agency
QPL
Indicator Name
Libraries open seven days per week (%)
1
4%
2
5%
3
3%
4
5%
5
6%
6
10%
7
6%
8
2%
9
3%
10
3%
QPL
Agency: QPL • Indicator Name: Libraries open six days per week (%) • 1: 66%
Agency
QPL
Indicator Name
Libraries open six days per week (%)
1
66%
2
25%
3
27%
4
30%
5
37%
6
100%
7
100%
8
76%
9
38%
10
32%
QPL
Agency: QPL • Indicator Name: Library card holders (000) • 3: 918
Agency
QPL
Indicator Name
Library card holders (000)
3
918
4
898
5
792
6
827
7
874
8
889
9
902
10
884
QPL
Agency: QPL • Indicator Name: Program attendance • 1: 470,702
Agency
QPL
Indicator Name
Program attendance
1
470,702
2
458,709
3
491,601
4
494,765
5
455,815
6
539,347
7
596,914
8
550,355
9
598,931
10
712,849
QPL
Agency: QPL • Indicator Name: Program sessions • 1: 22,072
Agency
QPL
Indicator Name
Program sessions
1
22,072
2
21,549
3
23,836
4
24,440
5
21,865
6
28,358
7
30,187
8
26,592
9
29,638
10
37,717
QPL
Agency: QPL • Indicator Name: Reference queries (000) • 1: 3,564
Agency
QPL
Indicator Name
Reference queries (000)
1
3,564
2
3,453
3
3,440
4
3,488
5
3,512
6
3,892
7
3,841
8
3,612
9
3,177
10
2,929
QPL
Agency: QPL • Indicator Name: Total library attendance (000) • 1: 15,985
Agency
QPL
Indicator Name
Total library attendance (000)
1
15,985
2
14,584
3
14,334
4
14,255
5
13,474
6
14,892
7
14,499
8
14,127
9
12,966
10
12,681
SBS
Agency: SBS • Indicator Name: Annual Minority and Women-owned Business Enterprise recertification rate • 4: 26.00%
Agency
SBS
Indicator Name
Annual Minority and Women-owned Business Enterprise recertification rate
4
26.00%
5
59.10%
6
62.70%
7
78.20%
8
70.20%
9
49.40%
10
62.50%
SBS
Agency: SBS • Indicator Name: Average acceptably clean BID sidewalk ratings (%) • 1: 96.20%
Agency
SBS
Indicator Name
Average acceptably clean BID sidewalk ratings (%)
1
96.20%
2
97.50%
3
98.10%
4
98.10%
5
98.90%
6
98.90%
7
99.20%
8
99.10%
9
99.00%
10
99.00%
SBS
Agency: SBS • 1: $1,053 • 2: $1,322
Agency
SBS
Indicator Name
Estimated dollar value of energy savings for businesses approved for ECSP benefits ($000)
1
$1,053
2
$1,322
3
$1,660
4
$1,220
5
$2,026
6
$4,414
7
$1,115
8
$967
9
$433
10
$597
SBS
Agency: SBS • Indicator Name: Number of City contracts awarded to M/WBEs • 5: 4,600
Agency
SBS
Indicator Name
Number of City contracts awarded to M/WBEs
5
4,600
6
5,762
7
5,892
8
6,173
9
6,564
10
8,496
SBS
Agency: SBS • 5: 3,235 • 6: 4,264
Agency
SBS
Indicator Name
Number of City contracts awarded to M/WBEs after receiving direct assistance from DEFO
5
3,235
6
4,264
7
3,949
8
4,707
9
4,856
10
5,391
SBS
Agency: SBS • Indicator Name: Number of M/WBEs awarded City contracts • 6: 418
Agency
SBS
Indicator Name
Number of M/WBEs awarded City contracts
6
418
7
427
8
485
9
529
10
633
SBS
Agency: SBS • 6: 337 • 7: 318
Agency
SBS
Indicator Name
Number of M/WBEs awarded City contracts after receiving direct assistance from DEFO
6
337
7
318
8
356
9
378
10
439
SBS
Agency: SBS • Indicator Name: Number of businesses awarded NYC Business Solutions training funds • 4: 24
Agency
SBS
Indicator Name
Number of businesses awarded NYC Business Solutions training funds
4
24
5
15
6
23
7
34
8
42
9
16
10
26
SBS
Agency: SBS • 1: 787 • 2: 996
Agency
SBS
Indicator Name
Number of commercial tenants taking advantage of Lower Manhattan Energy Program (cumulative)
1
787
2
996
3
1,149
4
1,363
5
1,414
6
1,428
7
1,496
8
1,458
9
1,403
10
1,403
SBS
Agency: SBS • 1: 5,311 • 2: 4,506
Agency
SBS
Indicator Name
Number of jobs retained by Energy Cost Savings Program (ECSP) for approved businesses
1
5,311
2
4,506
3
11,874
4
5,160
5
6,210
6
8,647
7
6,915
8
4,656
9
1,083
10
2,521
SBS
Agency: SBS • Indicator Name: Number of new Locally-based Enterprise certifications • 1: 34
Agency
SBS
Indicator Name
Number of new Locally-based Enterprise certifications
1
34
2
42
3
60
4
30
5
31
6
28
7
20
8
14
9
15
10
26
SBS
Agency: SBS • Indicator Name: Number of new Minority and Women-owned Business Enterprise certifications • 1: 223
Agency
SBS
Indicator Name
Number of new Minority and Women-owned Business Enterprise certifications
1
223
2
303
3
362
4
379
5
452
6
550
7
611
8
636
9
549
10
1,022
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