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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 27 real records
SBS
Agency: SBS • Indicator Name: Number of new businesses served by NYC Business Solutions • 5: 9,830
Agency
SBS
Indicator Name
Number of new businesses served by NYC Business Solutions
5
9,830
6
7,632
7
7,236
8
7,766
9
6,306
10
8,763
SBS
Agency: SBS • Indicator Name: Number of new jobseekers registered through the Workforce1 system • 3: 23,834
Agency
SBS
Indicator Name
Number of new jobseekers registered through the Workforce1 system
3
23,834
4
28,175
5
41,671
6
58,795
7
94,382
8
97,755
9
80,083
10
73,518
SBS
Agency: SBS • 6: 165 • 7: 252
Agency
SBS
Indicator Name
Number of unique businesses receiving financing awards facilitated by NYC Business Solutions
6
165
7
252
8
514
9
627
10
588
SBS
Agency: SBS • Indicator Name: Number of unique businesses served by NYC Business Solutions • 6: 9,235.00
Agency
SBS
Indicator Name
Number of unique businesses served by NYC Business Solutions
6
9,235.00
7
8,999.00
8
8,957.00
9
10,247.00
10
8,696.00
SBS
Agency: SBS • 5: 4:01 • 6: 3:01
Agency
SBS
Indicator Name
Recruit-to-hire ratio for job placements made through accounts managed by NYC Business Solutions Hiring
5
4:01
6
3:01
7
3:01
8
3:01
9
3:01
10
3:01
SBS
Agency: SBS • Indicator Name: Total Minority and Women-owned Business Enterprises certified • 1: 760
Agency
SBS
Indicator Name
Total Minority and Women-owned Business Enterprises certified
1
760
2
850
3
955
4
1,035
5
1,236
6
1,604
7
2,200
8
2,791
9
3,244
10
3,526
SBS
Agency: SBS • Indicator Name: Total city blocks receiving supplemental sanitation services through BIDs • 5: 1,091
Agency
SBS
Indicator Name
Total city blocks receiving supplemental sanitation services through BIDs
5
1,091
6
1,162
7
1,262
8
1,262
9
1,262
10
1,468
SBS
Agency: SBS • Indicator Name: Total number of financing awards facilitated by NYC Business Solutions • 5: 134
Agency
SBS
Indicator Name
Total number of financing awards facilitated by NYC Business Solutions
5
134
6
176
7
264
8
575
9
710
10
683
SBS
Agency: SBS • Indicator Name: Total value of financing awards facilitated by NYC Business Solutions ($000) • 4: $14,285
Agency
SBS
Indicator Name
Total value of financing awards facilitated by NYC Business Solutions ($000)
4
$14,285
5
$19,395
6
$11,931
7
$24,837
8
$29,528
9
$39,840
10
$71,484
SBS
Agency: SBS • Indicator Name: Value of AvenueNYC (local development corps.) funding ($ millions) • 1: $2.70
Agency
SBS
Indicator Name
Value of AvenueNYC (local development corps.) funding ($ millions)
1
$2.70
2
$2.90
3
$2.80
4
$2.80
5
$2.80
6
$2.78
7
$3.27
8
$2.21
9
$1.80
10
$1.74
SBS
Agency: SBS • 1: $18,868 • 2: $18,199
Agency
SBS
Indicator Name
Value of Lower Manhattan Energy Program (LMEP) savings for commercial tenants ($000)
1
$18,868
2
$18,199
3
$19,797
4
$18,715
5
$28,129
6
$28,510
7
$32,313
8
$31,938
9
$24,915
10
$25,032
SBS
Agency: SBS • Indicator Name: Workforce1 systemwide job placements • 3: 6,195
Agency
SBS
Indicator Name
Workforce1 systemwide job placements
3
6,195
4
12,637
5
17,218
6
17,149
7
19,386
8
29,456
9
32,854
10
30,900
TLC
Agency: TLC • 5: 21 • 6: 22.5
Agency
TLC
Indicator Name
Average days to receive a for-hire vehicle driver's license from initial application
5
21
6
22.5
7
20
8
19.9
9
16.5
10
21.5
TLC
Agency: TLC • Indicator Name: Average days to receive a medallion driver's license from initial application • 5: 56.6
Agency
TLC
Indicator Name
Average days to receive a medallion driver's license from initial application
5
56.6
6
56.5
7
55.1
8
53.4
9
55.2
10
50.9
TLC
Agency: TLC • Indicator Name: Average time to close a consumer complaint (calendar days): For-hire vehicle • 1: 33
Agency
TLC
Indicator Name
Average time to close a consumer complaint (calendar days): For-hire vehicle
1
33
2
44.3
3
48.7
4
44
5
47.3
6
23.8
7
28.2
8
31.3
9
44.3
10
54.4
TLC
Agency: TLC • Indicator Name: Average time to close a consumer complaint (calendar days): Medallion • 1: 29.7
Agency
TLC
Indicator Name
Average time to close a consumer complaint (calendar days): Medallion
1
29.7
2
32.6
3
50.5
4
25.8
5
22.2
6
23.7
7
26.5
8
34.1
9
44
10
38
TLC
Agency: TLC • 5: 1:07 • 6: 1:06
Agency
TLC
Indicator Name
Average time to conduct a safety and emissions inspection of a medallion taxi (hours:minutes)
5
1:07
6
1:06
7
1:09
8
1:12
9
1:11
10
1:18
TLC
Agency: TLC • Indicator Name: Average wait time at Long Island City licensing facility (hours: minutes) • 1: 0:59
Agency
TLC
Indicator Name
Average wait time at Long Island City licensing facility (hours: minutes)
1
0:59
2
0:36
3
0:29
4
0:20
5
0:33
6
0:31
7
0:20
8
0:20
9
0:18
10
0:23
TLC
Agency: TLC • Indicator Name: Medallion enforcement: Operation Refusal compliance rate (%) • 10: 79.50%
Agency
TLC
Indicator Name
Medallion enforcement: Operation Refusal compliance rate (%)
10
79.50%
TLC
Agency: TLC • Indicator Name: Medallion safety & emissions failure rate - Initial inspection (%) • 1: 43.80%
Agency
TLC
Indicator Name
Medallion safety & emissions failure rate - Initial inspection (%)
1
43.80%
2
52.80%
3
51.70%
4
51.50%
5
47.60%
6
45.50%
7
42.30%
8
42.10%
9
38.40%
10
33.50%
TLC
Agency: TLC • Indicator Name: Medallion safety & emissions failure rate - Re-Inspection (%) • 1: 16.70%
Agency
TLC
Indicator Name
Medallion safety & emissions failure rate - Re-Inspection (%)
1
16.70%
2
20.40%
3
27.30%
4
24.90%
5
20.20%
6
17.10%
7
13.20%
8
12.80%
9
9.70%
10
9.10%
TLC
Agency: TLC • Indicator Name: Medallion safety and emissions inspections conducted - Total • 1: 51,461
Agency
TLC
Indicator Name
Medallion safety and emissions inspections conducted - Total
1
51,461
2
56,647
3
61,571
4
60,969
5
58,532
6
58,311
7
56,812
8
55,744
9
53,362
10
51,658
TLC
Agency: TLC • Indicator Name: Medallion summonses issued for non-inspection - Total • 1: 2,440
Agency
TLC
Indicator Name
Medallion summonses issued for non-inspection - Total
1
2,440
2
2,604
3
2,951
4
3,060
5
2,431
6
2,243
7
2,233
8
1,964
9
1,929
10
1,815
TLC
Agency: TLC • Indicator Name: Percent of medallion safety and emissions inspections completed on time • 5: 90.00%
Agency
TLC
Indicator Name
Percent of medallion safety and emissions inspections completed on time
5
90.00%
6
80.20%
7
92.20%
8
95.50%
9
94.40%
10
95.90%
TLC
Agency: TLC • Indicator Name: Percent of medallions that fail safety inspection - Initial inspection • 8: 15.60%
Agency
TLC
Indicator Name
Percent of medallions that fail safety inspection - Initial inspection
8
15.60%
9
13.70%
10
7.90%
TLC
Agency: TLC • Indicator Name: Street hail summonses issued to non-medallion vehicle drivers • 1: 3,553
Agency
TLC
Indicator Name
Street hail summonses issued to non-medallion vehicle drivers
1
3,553
2
4,453
3
2,541
4
1,184
5
1,260
6
1,560
7
991
8
1,323
9
6,507
10
10,783
TLC
Agency: TLC • Indicator Name: Unlicensed for-hire vehicle bases - padlocked proceedings initiated • 1: 9
Agency
TLC
Indicator Name
Unlicensed for-hire vehicle bases - padlocked proceedings initiated
1
9
2
11
3
10
4
45
5
50
6
47
7
59
8
29
9
28
10
15
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