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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 50 real records
DFTA
Agency: DFTA • Indicator Name: Total Annual recipients of home care services • 7: 6,064
Agency
DFTA
Indicator Name
Total Annual recipients of home care services
7
6,064
8
5,206
9
3,012
10
2,861
DHS
Agency: DHS • Indicator Name: Adult families entering the DHS shelter services system • 3: 1,004
Agency
DHS
Indicator Name
Adult families entering the DHS shelter services system
3
1,004
4
1,080
5
1,071
6
1,040
7
1,278
8
1,208
9
1,096
10
1,104
DHS
Agency: DHS • 1: 4.70% • 2: 1.60%
Agency
DHS
Indicator Name
Adult families placed into permanent housing who return to the DHS shelter services system within one year
1
4.70%
2
1.60%
3
1.10%
4
0.90%
5
2.90%
6
5.30%
7
2.80%
8
6.40%
9
7.80%
10
10.30%
DHS
Agency: DHS • 4: 92.10% • 5: 97.70%
Agency
DHS
Indicator Name
Adult families receiving preventive services who did not enter the shelter system (%)
4
92.10%
5
97.70%
6
95.90%
7
98.60%
8
94.60%
9
95.50%
10
97.00%
DHS
Agency: DHS • Indicator Name: Adults receiving preventive services who did not enter the shelter system (%) • 5: 96.30%
Agency
DHS
Indicator Name
Adults receiving preventive services who did not enter the shelter system (%)
5
96.30%
6
96.00%
7
95.80%
8
94.60%
9
91.40%
10
91.40%
DHS
Agency: DHS • Indicator Name: Average length of stay for adult families in shelters (days) • 5: 516
Agency
DHS
Indicator Name
Average length of stay for adult families in shelters (days)
5
516
6
505
7
370
8
325
9
349
10
416
DHS
Agency: DHS • Indicator Name: Average length of stay for families with children in shelter (days) • 5: 292
Agency
DHS
Indicator Name
Average length of stay for families with children in shelter (days)
5
292
6
324
7
281
8
243
9
258
10
337
DHS
Agency: DHS • Indicator Name: Average length of stay for single adults in shelter (days) • 1: 104
Agency
DHS
Indicator Name
Average length of stay for single adults in shelter (days)
1
104
2
104
3
329
4
321
5
308
6
283
7
261
8
245
9
250
10
266
DHS
Agency: DHS • Indicator Name: Average number of adult families in shelters per day • 1: 1,040
Agency
DHS
Indicator Name
Average number of adult families in shelters per day
1
1,040
2
1,132
3
1,194
4
1,260
5
1,403
6
1,294
7
1,276
8
1,309
9
1,315
10
1,450
DHS
Agency: DHS • Indicator Name: Average number of families with children in shelters per day • 1: 7,922
Agency
DHS
Indicator Name
Average number of families with children in shelters per day
1
7,922
2
7,977
3
7,429
4
6,479
5
7,392
6
7,548
7
7,948
8
8,629
9
8,165
10
8,445
DHS
Agency: DHS • Indicator Name: Average number of single adults in shelter per day • 1: 7,957
Agency
DHS
Indicator Name
Average number of single adults in shelter per day
1
7,957
2
8,444
3
8,474
4
7,928
5
7,260
6
6,737
7
6,526
8
7,167
9
8,387
10
8,622
DHS
Agency: DHS • 1: 77.80% • 2: 79.20%
Agency
DHS
Indicator Name
Average school attendance rate for children in the DHS shelter services system (%)
1
77.80%
2
79.20%
3
78.80%
4
78.90%
5
79.70%
6
79.70%
7
81.00%
8
82.00%
9
82.00%
10
82.70%
DHS
Agency: DHS • Indicator Name: Cost per day for family shelter facilities • 1: $83.85
Agency
DHS
Indicator Name
Cost per day for family shelter facilities
1
$83.85
2
$86.54
3
$88.67
4
$90.92
5
$94.97
6
$99.81
7
$105.22
8
$100.49
9
$100.12
10
$100.82
DHS
Agency: DHS • Indicator Name: Cost per day for single adult shelter facilities • 1: $51.13
Agency
DHS
Indicator Name
Cost per day for single adult shelter facilities
1
$51.13
2
$54.42
3
$55.51
4
$62.21
5
$63.75
6
$72.38
7
$70.18
8
$69.25
9
$73.58
10
$77.58
DHS
Agency: DHS • Indicator Name: Critical incidents in the adult family shelter system, per 1,000 residents • 4: 1.9
Agency
DHS
Indicator Name
Critical incidents in the adult family shelter system, per 1,000 residents
4
1.9
5
1
6
1.6
7
1.6
8
7.4
9
8.2
10
4.5
DHS
Agency: DHS • Indicator Name: Critical incidents in the adult shelter system, per 1000 residents • 3: 1.2
Agency
DHS
Indicator Name
Critical incidents in the adult shelter system, per 1000 residents
3
1.2
4
1.6
5
1.5
6
0.5
7
0.4
8
0.8
9
0.2
10
1.1
DHS
Agency: DHS • 3: 2 • 4: 1.8
Agency
DHS
Indicator Name
Critical incidents in the families with children shelter system, per 1,000 residents
3
2
4
1.8
5
1.3
6
0.6
7
1.2
8
0.3
9
1.7
10
6.5
DHS
Agency: DHS • 9: 125.00% • 10: 80.00%
Agency
DHS
Indicator Name
East River Job Center cash assistance applicants and recipients placed into jobs as compared to monthly goal (%)
9
125.00%
10
80.00%
DHS
Agency: DHS • Indicator Name: Exits from the adult family shelter system, as compared to monthly goal (%) • 10: 70
Agency
DHS
Indicator Name
Exits from the adult family shelter system, as compared to monthly goal (%)
10
70
DHS
Agency: DHS • 10: 99
Agency
DHS
Indicator Name
Exits from the families with children shelter system, as compared to monthly goal (%)
10
99
DHS
Agency: DHS • 1: 10.00% • 2: 86.70%
Agency
DHS
Indicator Name
Families placed in the shelter services system according to their youngest school-aged child's school address (%)
1
10.00%
2
86.70%
3
95.10%
4
90.50%
5
82.60%
6
82.90%
7
81.30%
8
84.30%
9
83.30%
10
76.50%
DHS
Agency: DHS • Indicator Name: Families suitably placed in the shelter services system within 10 days • 1: 96.70%
Agency
DHS
Indicator Name
Families suitably placed in the shelter services system within 10 days
1
96.70%
2
98.60%
3
97.00%
4
98.40%
5
99.20%
6
99.90%
7
100.00%
8
100.00%
9
100.00%
10
100.00%
DHS
Agency: DHS • Indicator Name: Families with children entering the DHS shelter services system • 1: 9,691
Agency
DHS
Indicator Name
Families with children entering the DHS shelter services system
1
9,691
2
8,752
3
8,027
4
9,167
5
10,733
6
9,664
7
12,959
8
14,586
9
12,444
10
10,842
DHS
Agency: DHS • 1: 2.60% • 2: 1.20%
Agency
DHS
Indicator Name
Families with children placed into permanent housing who return to the DHS shelter services system within one year
1
2.60%
2
1.20%
3
0.80%
4
1.40%
5
3.10%
6
5.30%
7
4.50%
8
3.80%
9
3.90%
10
6.10%
DHS
Agency: DHS • 4: 90.80% • 5: 90.70%
Agency
DHS
Indicator Name
Families with children receiving preventive services who did not enter the shelter system (%)
4
90.80%
5
90.70%
6
89.80%
7
91.30%
8
92.60%
9
90.70%
10
93.90%
DHS
Agency: DHS • 7: 689 • 8: 880
Agency
DHS
Indicator Name
Number of chronically homeless individuals placed into permanent and temporary housing by outreach teams
7
689
8
880
9
577
10
545
DHS
Agency: DHS • Indicator Name: Response rate to 311 calls from constituents for homeless person assistance • 8: 94.60%
Agency
DHS
Indicator Name
Response rate to 311 calls from constituents for homeless person assistance
8
94.60%
9
100.00%
10
100.00%
DHS
Agency: DHS • 1: 225 • 2: 467
Agency
DHS
Indicator Name
Safety, maintenance, and cleanliness deficiencies noted on independent inspections of adult shelters
1
225
2
467
3
44
4
115
5
79
6
93
7
54
8
39
9
29
10
5
DHS
Agency: DHS • Indicator Name: Single adults entering the DHS shelter services system • 1: 17,090
Agency
DHS
Indicator Name
Single adults entering the DHS shelter services system
1
17,090
2
18,171
3
17,215
4
16,984
5
17,635
10
17,872
DHS
Agency: DHS • Indicator Name: Single adults placed into permanent housing (prelim. for most recent month) • 1: 5,812
Agency
DHS
Indicator Name
Single adults placed into permanent housing (prelim. for most recent month)
1
5,812
2
5,774
3
6,022
4
7,405
5
8,406
6
9,412
7
9,107
8
7,573
9
8,825
10
7,541
DHS
Agency: DHS • 1: 14.60% • 2: 15.60%
Agency
DHS
Indicator Name
Single adults placed into permanent housing who return to the DHS shelter services system within one year
1
14.60%
2
15.60%
3
9.90%
4
12.80%
5
14.10%
6
7.10%
7
5.50%
8
4.10%
9
4.00%
10
3.90%
DHS
Agency: DHS • 3: 4,395 • 4: 3,843
Agency
DHS
Indicator Name
Unsheltered individuals who are estimated to be living on the streets, in parks, under highways, on subways, and in the public transportation stations in New York City (HOPE) *
3
4,395
4
3,843
5
3,755
6
3,306
7
2,328
8
3,111
9
2,648
10
3,262
DHS
Agency: DHS • 9: 93.60% • 10: 97.80%
Agency
DHS
Indicator Name
VENDEX evaluations for human services contracts completed on time, as compared to the goal (%)
9
93.60%
10
97.80%
DOB
Agency: DOB • Indicator Name: Audits of professionally certified jobs resulting in revocation notices (%) • 3: 14.90%
Agency
DOB
Indicator Name
Audits of professionally certified jobs resulting in revocation notices (%)
3
14.90%
4
19.60%
5
21.50%
6
35.20%
7
26.00%
8
20.10%
9
14.80%
10
9.80%
DOB
Agency: DOB • Indicator Name: Average construction inspections per inspector day • 10: 12.9
Agency
DOB
Indicator Name
Average construction inspections per inspector day
10
12.9
DOB
Agency: DOB • Indicator Name: Average days to complete first plan review • 1: 3.6
Agency
DOB
Indicator Name
Average days to complete first plan review
1
3.6
2
3.1
3
3.2
4
2.6
5
2.1
6
2.7
7
3.1
8
5.1
9
4.7
10
4.6
DOB
Agency: DOB • Indicator Name: Average days to complete first plan review - Alteration I (major renovation) • 1: 5.7
Agency
DOB
Indicator Name
Average days to complete first plan review - Alteration I (major renovation)
1
5.7
2
6.1
3
6.2
4
4.7
5
4.4
6
5.7
7
7.1
8
13.7
9
11.7
10
11.2
DOB
Agency: DOB • 1: 2.8 • 2: 2.3
Agency
DOB
Indicator Name
Average days to complete first plan review - Alterations II and III (minor renovation)
1
2.8
2
2.3
3
2.2
4
2.2
5
1.4
6
2.2
7
2.5
8
4
9
3.9
10
3.9
DOB
Agency: DOB • Indicator Name: Average days to complete first plan review - New buildings • 1: 6.7
Agency
DOB
Indicator Name
Average days to complete first plan review - New buildings
1
6.7
2
5.5
3
6.7
4
5.1
5
4.8
6
6.9
7
7.1
8
16.2
9
14.9
10
12.6
DOB
Agency: DOB • Indicator Name: Average time to respond to Priority A (emergency) complaints (days) • 4: 0.4
Agency
DOB
Indicator Name
Average time to respond to Priority A (emergency) complaints (days)
4
0.4
5
0.6
6
0.4
7
0.4
8
0.3
9
0.5
10
0.6
DOB
Agency: DOB • Indicator Name: Average time to respond to Priority B (nonemergency) complaints (days) • 4: 16.6
Agency
DOB
Indicator Name
Average time to respond to Priority B (nonemergency) complaints (days)
4
16.6
5
14.6
6
13.6
7
10.5
8
19.8
9
28.5
10
41.1
DOB
Agency: DOB • Indicator Name: Building permits issued (Initial) • 1: 71,638
Agency
DOB
Indicator Name
Building permits issued (Initial)
1
71,638
2
77,019
3
81,194
4
85,742
5
84,983
6
86,845
7
78,742
8
74,280
9
83,151
10
87,190
DOB
Agency: DOB • Indicator Name: Building permits renewed • 1: 18,923
Agency
DOB
Indicator Name
Building permits renewed
1
18,923
2
23,882
3
28,864
4
31,205
5
33,887
6
34,726
7
38,156
8
36,938
9
37,876
10
39,321
DOB
Agency: DOB • Indicator Name: Construction inspections completed • 1: 155,469
Agency
DOB
Indicator Name
Construction inspections completed
1
155,469
2
180,423
3
188,561
4
209,066
5
229,191
6
229,157
7
244,585
8
212,038
9
171,547
10
141,237
DOB
Agency: DOB • Indicator Name: Construction inspections completed - Complaints (%) • 1: 28.70%
Agency
DOB
Indicator Name
Construction inspections completed - Complaints (%)
1
28.70%
2
29.80%
3
36.30%
4
37.60%
5
35.80%
6
36.30%
7
31.70%
8
33.80%
9
31.80%
10
31.50%
DOB
Agency: DOB • Indicator Name: Construction inspections completed - Construction monitoring (%) • 1: 28.00%
Agency
DOB
Indicator Name
Construction inspections completed - Construction monitoring (%)
1
28.00%
2
26.20%
3
27.30%
4
24.50%
5
20.90%
6
17.60%
7
20.00%
8
16.90%
9
14.30%
10
11.40%
DOB
Agency: DOB • Indicator Name: Construction inspections completed - Other (%) • 1: 30.90%
Agency
DOB
Indicator Name
Construction inspections completed - Other (%)
1
30.90%
2
31.60%
3
24.50%
4
26.40%
5
33.30%
6
37.00%
7
40.80%
8
42.00%
9
46.20%
10
49.50%
DOB
Agency: DOB • Indicator Name: Construction inspections completed - Certificate of Occupancy (%) • 1: 12.40%
Agency
DOB
Indicator Name
Construction inspections completed - Certificate of Occupancy (%)
1
12.40%
2
12.40%
3
11.90%
4
11.50%
5
10.00%
6
9.10%
7
7.50%
8
7.40%
9
7.70%
10
7.60%
DOB
Agency: DOB • Indicator Name: DOB violations issued
Agency
DOB
Indicator Name
DOB violations issued
DOITT
Agency: DOITT • Indicator Name: Service incidents (total) • 7: 140,082
Agency
DOITT
Indicator Name
Service incidents (total)
7
140,082
8
145,208
9
144,633
10
207,980
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