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Policy and Procedure Recommendations (PPR) Portal

The New York City Department of Investigation’s Policy and Procedure Recommendations (PPR) Portal provides the public with a greater understanding of the recommendations DOI issues to City agencies and entities. PPRs are formal written recommendations to City agencies that correct policy, procedural and operational vulnerabilities identified through DOI investigations. These PPRs are part of DOI’s distinct approach to attacking corruption: through prevention, education, arrests, public reports, and reforms that tighten internal controls and prevent fraud and corruption from re-occurring. PPRs help improve the efficiency and effectiveness of City government, defend the City from fraudulent activity, and protect City workers and the public from conditions that could affect health and safety. This dataset pulls the most recent information from DOIs PPR portal, available on their website.

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Showing 50 real records
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Practice Already in Place
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
Case Practice Policies: ACS should revise DVPO policy to encompass ECS IRTCs and require them to follow the policy.
Acceptance Status
Practice Already in Place
Implementation Status
Practice Already in Place
Date Implemented
2017-06-27T00:00:00.000
Agency Reported Status
Agency self-reported practice already in place
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
ACS should issue a new policy that all staff who conduct clearance checks and database searches immediately enter information into CNNX identifying who was searched and results, even when none, into CNNX.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2022-10-01T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Rejected
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
CNNX Use Policy: ACS should issue a new policy requiring that all employees who write in CNNX must record the time of event and time of entry for every note, and should work with OCFS to automate a time coding function for all progress note entries and revisions in CNNX, if automation is possible.
Acceptance Status
Rejected
Implementation Status
No
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
CNNX Use Policy: ACS should issue a new policy prohibiting employees who write in CNNX to add notes to pre-existing notes.  ACS should issue policy that frontline staff always must enter new notes when referring to a new event, and that CPS must not enter multiple events in the same progress note field.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2018-03-14T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
Adequate Staffing: PPM should work with DCP on a comprehensive assessment of all shifts of ECS work loads and work flow, case assignment practices, and staffing, and should make staffing recommendations to complete all required tasks, including any new tasks enumerated in these recommendations. ACS should utilize this information to staff ECS accordingly, in order to right-size ECS workloads.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2025-06-30T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
Adequate Staffing: In order to increase permanent staffing and decrease use of "volunteer" staff from the borough offices, ACS should increase the pay differential for ECS staff.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-08-25T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
Adequate Staffing: ACS should form and appropriately staff a new ECS Applications Unit that will be responsible for conducting all database searches on all individuals named in SCR Reports.  This Unit should be staffed by CWSs who are specially trained in conducting searches, supervised by personnel with experience in these processes.  Staffing of this unit should be sufficient to enable database searches to be conducted before, or in conjunction with, ECS field visits.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2025-06-30T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
Adequate Staffing: ACS should increase its IC staff sufficient to enable staff to utilize ICs in the field as well as for database searches, consistent with new policy.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2025-06-30T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
Coordination with NYPD: ACS should strengthen policy on NYPD assistance during the investigatory stage of a case, even when an IRT is not convened.  Particularly, ACS should reinforce its police assistance protocol and re-word and then re-issue Child Safety Alert 21, clarifying that when CPS are aware of serious safety issues, they must obtain NYPD assistance.  ACS should develop a system to track utilization rate, and regularly report same.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2020-02-01T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
Coordination with NYPD: ACS should work with OCFS to create a protocol for concurrent referrals to ACS and NYPD in every case where there are allegations of criminal activity.  Unless and until agreement is reached, ACS should refer all such cases to NYPD.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2020-02-01T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
High Priority Cases: ACS should develop and implement a risk algorithm that will flag the highest-risk cases in ECS for follow-up by CPMs and review by Deputy Directors.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2018-11-01T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
High Priority Cases: CPMs will be responsible for deciding whether cases must be carried over to the next consecutive shift for office or field work, or whether they can pass over the midnight shift based on the circumstances.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-01-25T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
High Priority Cases: ACS should issue a new policy that requires all cases where a high priority factor exists, be treated as a High Priority case immediately, regardless of OCFS coding.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-06-27T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
Transparency and Accountability: ACS should utilize the Social Services Law (SSL) definition of "case record" in determining document preservation policy. To the extent not covered in the SSL definition, texts, emails, notes, recordings such as on voice mails (land line and cell phones), phone call message sheets, Flag Sheets, forms, transfer memos, etc., should be defined as part of the file, subject to all preservation requirements.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-01-25T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-01-26T00:00:00.000 • Acceptance Status: Rejected
Agency
ACS
Date Issued
2017-01-26T00:00:00.000
Recommendation
Transparency and Accountability: The ACS Commissioner should publicly release this report upon conclusion of ACS's fatality investigation, in the interest of child safety, transparency and accountability.
Acceptance Status
Rejected
Implementation Status
No
NYCHA
Agency: NYCHA • Date Issued: 2017-01-30T00:00:00.000 • Acceptance Status: Accepted
Agency
NYCHA
Date Issued
2017-01-30T00:00:00.000
Recommendation
NYCHA must ensure that any post-bid meetings with contractors, especially for projects where there were three or less bidders, must have a post-bid meeting sign-in sheet and accompanying written documentation.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-11-28T00:00:00.000
NYCHA
Agency: NYCHA • Date Issued: 2017-01-30T00:00:00.000 • Acceptance Status: Accepted
Agency
NYCHA
Date Issued
2017-01-30T00:00:00.000
Recommendation
Create written policy that no fewer than two NYCHA staff should be present in any meeting with any contractor at any time during the entire bidding, procurement, and even construction and close-out phases.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-11-28T00:00:00.000
NYCHA
Agency: NYCHA • Date Issued: 2017-01-30T00:00:00.000 • Acceptance Status: Accepted
Agency
NYCHA
Date Issued
2017-01-30T00:00:00.000
Recommendation
NYCHA consider adopting the PPB rule which states that “(w)hen a single bid has been received in response to an IFB, a vendor may be selected only after the ACCO has determined that a sufficient number of other potentially responsive vendors have had a reasonable opportunity to bid; why, as a result of inquiries made by the agency, other vendors chose not to submit bids; that the bid submitted meets minimum requirements of the IFB; that the price is fair and reasonable, and that re-solicitation is not in the best interest of the City.”
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-11-28T00:00:00.000
NYCHA
Agency: NYCHA • Date Issued: 2017-01-30T00:00:00.000 • Acceptance Status: Accepted
Agency
NYCHA
Date Issued
2017-01-30T00:00:00.000
Recommendation
Make certain adequate outreach is done prior to all bids and after all sole bids, either by CPD or NYCHA’s Procurement Department, in an attempt to ensure the largest pool of bidders will respond to NYCHA’s bid requests and to find out why other contractors did not bid on certain projects. This information is valuable in order to plan future projects.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-11-28T00:00:00.000
NYCHA
Agency: NYCHA • Date Issued: 2017-02-02T00:00:00.000 • Acceptance Status: Accepted
Agency
NYCHA
Date Issued
2017-02-02T00:00:00.000
Recommendation
All written approvals for CB&I staff to work in excess of nine hours in any one day or on weekends or holidays, should be maintained with the respective payment requisitions package.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-02-27T00:00:00.000
NYCHA
Agency: NYCHA • Date Issued: 2017-02-02T00:00:00.000 • Acceptance Status: Accepted
Agency
NYCHA
Date Issued
2017-02-02T00:00:00.000
Recommendation
In order to oversee CB&I contract compliance, NYCHA should obtain more detailed timesheets from CB&I including daily work start and end times and break times, for better accountability of hours worked.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-02-27T00:00:00.000
DCAS
Agency: DCAS • Date Issued: 2017-02-03T00:00:00.000 • Acceptance Status: Accepted
Agency
DCAS
Date Issued
2017-02-03T00:00:00.000
Recommendation
For every parts, materials, and/or requirements contract, DCAS should consider requiring the bidder(s) to provide line items containing bid prices, when feasible.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-03-31T00:00:00.000
DCAS
Agency: DCAS • Date Issued: 2017-02-03T00:00:00.000 • Acceptance Status: Accepted
Agency
DCAS
Date Issued
2017-02-03T00:00:00.000
Recommendation
In addition to comparing the bid prices of line items amongst opposing bidder(s), DCAS should independently vet the costs of the line items to determine if the projected costs are fair and reasonable, when compared to an average market price.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2020-03-10T00:00:00.000
DCAS
Agency: DCAS • Date Issued: 2017-02-03T00:00:00.000 • Acceptance Status: Accepted
Agency
DCAS
Date Issued
2017-02-03T00:00:00.000
Recommendation
For every contract, DCAS should have a project manager with expertise specific to the work involved in the contract that he/she is overseeing. a. To improve accountability, the project manager should be the only individual responsible for signing off on the approvals of material and service related invoices.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-03-31T00:00:00.000
HPD
Agency: HPD • Date Issued: 2017-02-07T00:00:00.000 • Acceptance Status: N/A
Agency
HPD
Date Issued
2017-02-07T00:00:00.000
Recommendation
HPD’s Disciplinary Unit should check with the agency employee’s agency supervisor on an annual basis to certify that employees with outside employment waivers are not performing outside employment job functions during agency working hours.
Acceptance Status
N/A
Implementation Status
N/A
Agency Reported Status
Not applicable
HPD
Agency: HPD • Date Issued: 2017-02-07T00:00:00.000 • Acceptance Status: Accepted
Agency
HPD
Date Issued
2017-02-07T00:00:00.000
Recommendation
HPD’s Human Resources Unit should meet with employees on an annual basis to certify their compliance with an outside employment waiver. a. If the agency employee’s outside employment is in the field of real estate or construction, the certification should be done on a bi-annual basis.
Acceptance Status
Accepted
Implementation Status
Yes
Agency Reported Status
Alternate measures implemented
HPD
Agency: HPD • Date Issued: 2017-02-07T00:00:00.000 • Acceptance Status: N/A
Agency
HPD
Date Issued
2017-02-07T00:00:00.000
Recommendation
A list of all agency employees who have outside employment waivers should be sent to DOI on an annual basis. The list should include the employee’s outside employer’s name, principals, a description of the agency employee’s job functions with that outside employer and any restrictions imposed by HPD on the agency employee’s outside employment.
Acceptance Status
N/A
Implementation Status
N/A
Agency Reported Status
Not applicable
NYPD
Agency: NYPD • Date Issued: 2017-02-07T00:00:00.000 • Acceptance Status: Accepted
Agency
NYPD
Date Issued
2017-02-07T00:00:00.000
Recommendation
NYPD should update and unify the computer systems it uses to track and manage OG cases by upgrading OCD IRS from BCATS to ICIS (or an ICIS - compatible system).
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2018-04-01T00:00:00.000
NYPD
Agency: NYPD • Date Issued: 2017-02-07T00:00:00.000 • Acceptance Status: Accepted
Agency
NYPD
Date Issued
2017-02-07T00:00:00.000
Recommendation
NYPD should establish a uniform timeframe for completing OG investigations and a uniform system of tracking due dates.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2020-04-09T00:00:00.000
NYPD
Agency: NYPD • Date Issued: 2017-02-07T00:00:00.000 • Acceptance Status: Accepted
Agency
NYPD
Date Issued
2017-02-07T00:00:00.000
Recommendation
If an OG investigation has not been completed within 90 days, the assigned supervising investigator should be required to request an extension from OCD IRS in writing, stating the reason for this request.
Acceptance Status
Accepted
Implementation Status
No
Agency Reported Status
Partially implemented
NYPD
Agency: NYPD • Date Issued: 2017-02-07T00:00:00.000 • Acceptance Status: Accepted
Agency
NYPD
Date Issued
2017-02-07T00:00:00.000
Recommendation
NYPD should revise the current OG Disposition and Penalty Form to include a box denoting the case’s due date as well as a date section for each stage of the investigation.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2018-04-01T00:00:00.000
NYPD
Agency: NYPD • Date Issued: 2017-02-07T00:00:00.000 • Acceptance Status: Accepted
Agency
NYPD
Date Issued
2017-02-07T00:00:00.000
Recommendation
NYPD should implement a web-based procedure for communicating the status and results of externally-generated OG investigations back to the community members who filed the complaints.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2025-04-01T00:00:00.000
NYPD
Agency: NYPD • Date Issued: 2017-02-07T00:00:00.000 • Recommendation: NYPD should publish quarterly reports on OG complaints.
Agency
NYPD
Date Issued
2017-02-07T00:00:00.000
Recommendation
NYPD should publish quarterly reports on OG complaints.
Acceptance Status
Rejected
Implementation Status
No
DOF
Agency: DOF • Date Issued: 2017-02-09T00:00:00.000 • Acceptance Status: Accepted
Agency
DOF
Date Issued
2017-02-09T00:00:00.000
Recommendation
The Office of the Sheriff should have two Deputy Sheriffs assigned to each booting operation.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-10-30T00:00:00.000
DOF
Agency: DOF • Date Issued: 2017-02-09T00:00:00.000 • Acceptance Status: Accepted
Agency
DOF
Date Issued
2017-02-09T00:00:00.000
Recommendation
The Office of the Sheriff should require Deputy Sheriffs to undergo training in use of force, de-escalation techniques, and tactical communication.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-10-30T00:00:00.000
DOF
Agency: DOF • Date Issued: 2017-02-09T00:00:00.000 • Acceptance Status: Accepted
Agency
DOF
Date Issued
2017-02-09T00:00:00.000
Recommendation
The Office of the Sheriff should provide all Deputy Sheriffs with additional training on when they should call for backup assistance and require Deputy Sheriffs to have immediate access to a hand-held radio at all times.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-10-30T00:00:00.000
DOF
Agency: DOF • Date Issued: 2017-02-09T00:00:00.000 • Acceptance Status: Accepted
Agency
DOF
Date Issued
2017-02-09T00:00:00.000
Recommendation
The Office of the Sheriff will immediately report to DOI any further complaints or inquiries into the Deputy Sheriff's actions for the next 12 months following this report.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-10-30T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-02-14T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-02-14T00:00:00.000
Recommendation
ACS should regularly remind its staff of the duty to report child abuse and maltreatment allegations immediately to the SCR, and provide continued training to all mandated reporters.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-06-12T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-02-14T00:00:00.000 • Acceptance Status: Practice Already in Place
Agency
ACS
Date Issued
2017-02-14T00:00:00.000
Recommendation
ACS should review and revise its oversight policies to ensure supervisors are regularly and adequately overseeing their CPS workers and following up on written directives to the workers.
Acceptance Status
Practice Already in Place
Implementation Status
Practice Already in Place
Agency Reported Status
Agency self-reported practice already in place
ACS
Agency: ACS • Date Issued: 2017-02-15T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-02-15T00:00:00.000
Recommendation
ACS should discipline relevant ACS staff members, for their inadequate supervision of victim, resulting in poor case management and subjecting victim to unnecessary contact with her abuser for several months.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-03-10T00:00:00.000
HRA
Agency: HRA • Date Issued: 2017-02-15T00:00:00.000 • Acceptance Status: Practice Already in Place
Agency
HRA
Date Issued
2017-02-15T00:00:00.000
Recommendation
HRA should require each employee assigned a WMS ID to enter into a written agreement acknowledging WMS IDs and its passwords are prohibited from being shared, and agree that violation of this policy will result in disciplinary action including termination from employment.
Acceptance Status
Practice Already in Place
Implementation Status
Practice Already in Place
Date Implemented
2017-06-28T00:00:00.000
Agency Reported Status
Agency self-reported practice already in place
HRA
Agency: HRA • Date Issued: 2017-02-15T00:00:00.000 • Acceptance Status: Practice Already in Place
Agency
HRA
Date Issued
2017-02-15T00:00:00.000
Recommendation
HRA must notify its data security unit immediately after a staff member leaves the agency and deactivate that staff member’s WMS ID through OTDA within 24 hours.
Acceptance Status
Practice Already in Place
Implementation Status
Practice Already in Place
Date Implemented
2017-06-28T00:00:00.000
Agency Reported Status
Agency self-reported practice already in place
HRA
Agency: HRA • Date Issued: 2017-02-15T00:00:00.000 • Acceptance Status: Accepted
Agency
HRA
Date Issued
2017-02-15T00:00:00.000
Recommendation
Each month HRA should request a list of all WMS deactivation confirmations from OTDA and perform a data match with a list of all HRA employees who left the agency for the same period and report anomalies to OPA and DOI.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2016-05-01T00:00:00.000
HRA
Agency: HRA • Date Issued: 2017-02-15T00:00:00.000 • Acceptance Status: Accepted
Agency
HRA
Date Issued
2017-02-15T00:00:00.000
Recommendation
Every quarter HRA should perform a data match of active WMS IDs with active HRA employees, and authorized users, and report anomalies to OPA and DOI.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2016-05-01T00:00:00.000
HRA
Agency: HRA • Date Issued: 2017-02-16T00:00:00.000 • Acceptance Status: Accepted
Agency
HRA
Date Issued
2017-02-16T00:00:00.000
Recommendation
HRA should shorten the LINC recertification period from one year to six months following the disbursement of the first LINC payment to account for household changes which may occur but not reported by clients or landlords within the first six months of residence.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2016-01-01T00:00:00.000
HRA
Agency: HRA • Date Issued: 2017-02-16T00:00:00.000 • Acceptance Status: Accepted
Agency
HRA
Date Issued
2017-02-16T00:00:00.000
Recommendation
HRA should require landlords receiving LINC payments to file an attestation monthly stating their continuing need for LINC payments, the amount, and affected client.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2016-01-01T00:00:00.000
HRA
Agency: HRA • Date Issued: 2017-02-16T00:00:00.000 • Acceptance Status: Practice Already in Place
Agency
HRA
Date Issued
2017-02-16T00:00:00.000
Recommendation
HRA should conduct a quarterly audit of LINC landlord attestations (see #2) and actual LINC payments and initiate recoupment proceedings against those landlords who were overpaid.
Acceptance Status
Practice Already in Place
Implementation Status
Practice Already in Place
Date Implemented
2016-01-01T00:00:00.000
Agency Reported Status
Agency self-reported practice already in place
HRA
Agency: HRA • Date Issued: 2017-02-16T00:00:00.000 • Acceptance Status: Accepted
Agency
HRA
Date Issued
2017-02-16T00:00:00.000
Recommendation
HRA should conduct follow-ups, including site visits, of LINC participants’ residences one month following disbursement of the first LINC payment, to verify the LINC participants’ residences are as stated.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2016-01-01T00:00:00.000
HRA
Agency: HRA • Date Issued: 2017-02-16T00:00:00.000 • Acceptance Status: Practice Already in Place
Agency
HRA
Date Issued
2017-02-16T00:00:00.000
Recommendation
HRA should devise a mechanism to ensure any real estate broker used by HRA vendors to help shelter clients locate housing are properly vetted, including full disclosure of fees, provision for refunding fees if lease agreement fails, and disclosure of financial or personal relationships between broker staff and housing specialist.
Acceptance Status
Practice Already in Place
Implementation Status
Practice Already in Place
Date Implemented
2017-06-28T00:00:00.000
Agency Reported Status
Agency self-reported practice already in place
ACS
Agency: ACS • Date Issued: 2017-02-16T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-02-16T00:00:00.000
Recommendation
ACS should audit the case work practices of relevant ACS staff members, and take corrective action if is finds evidence of poor supervision and/or case management.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-06-12T00:00:00.000
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