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Policy and Procedure Recommendations (PPR) Portal

The New York City Department of Investigation’s Policy and Procedure Recommendations (PPR) Portal provides the public with a greater understanding of the recommendations DOI issues to City agencies and entities. PPRs are formal written recommendations to City agencies that correct policy, procedural and operational vulnerabilities identified through DOI investigations. These PPRs are part of DOI’s distinct approach to attacking corruption: through prevention, education, arrests, public reports, and reforms that tighten internal controls and prevent fraud and corruption from re-occurring. PPRs help improve the efficiency and effectiveness of City government, defend the City from fraudulent activity, and protect City workers and the public from conditions that could affect health and safety. This dataset pulls the most recent information from DOIs PPR portal, available on their website.

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Showing 50 real records
ACS
Agency: ACS • Date Issued: 2017-06-19T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-06-19T00:00:00.000
Recommendation
ACS should review agency's Scorecard and any other ACS oversight information and data regarding the quantity and quality of agency's supervisory reviews and develop a corrective action plan as needed.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-12-28T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-06-19T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-06-19T00:00:00.000
Recommendation
ACS should issue a stand-alone policy to all of its provider agencies clarifying that monthly supervisory case reviews are mandatory, and should institute a system to ensure these case reviews are routinely occurring.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-12-28T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-06-19T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-06-19T00:00:00.000
Recommendation
ACS should review its provider agency oversight mechanisms for effectiveness in measuring the frequency as well as the quality of provider agency staffs contacts and interactions with service providers, and should devise, implement and monitor changes to the oversight mechanisms to ensure effective monitoring and oversight.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-12-28T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-06-19T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-06-19T00:00:00.000
Recommendation
ACS should audit a statistically significant sample of agency's foster care cases to determine compliance with ACS policies, quality assurance standards, and case practice guidelines, as well as contractual obligations related to PPCs and discharge FTCs, and implement corrective actions as necessary.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-12-28T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-06-19T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-06-19T00:00:00.000
Recommendation
ACS should ensure, through observations, case audits, and data analysis that its FTC facilitators consult with the ACS Conference Manager or Conferencing Director during FTCs in which the participants cannot reach consensus regarding the health, safety, and/or risk to the children and that the Conference Manager or Director trigger the ACS Management Review Process when the participants are still unable to reach an appropriate resolution. In addition, ACS should ensure that implementation of its new Integrated FTC policy results in effective oversight of case-by-case critical decision-making by its contracted foster care agencies.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-02-17T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-06-19T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-06-19T00:00:00.000
Recommendation
ACS should prohibit foster care provider agencies from discharging children to their parents without ACS approval when the parents have not received all needed services, have refused any needed services, and/or have not achieved their service plan goals.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-12-28T00:00:00.000
H+H
Agency: H+H • Date Issued: 2017-06-21T00:00:00.000 • Recommendation: Document all EZ Pass usage and mileage on a vehicle trip log.
Agency
H+H
Date Issued
2017-06-21T00:00:00.000
Recommendation
Document all EZ Pass usage and mileage on a vehicle trip log.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-06-21T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-06-21T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-06-21T00:00:00.000
Recommendation
ACS should fully implement all of the actions and reforms it outlined in its prior Report, dated December 13, 2016.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-12-28T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-06-21T00:00:00.000 • Acceptance Status: Practice Already in Place
Agency
ACS
Date Issued
2017-06-21T00:00:00.000
Recommendation
ACS should fully implement all of the actions OCFS directed ACS to take in its Child Fatality Report on this matter, dated December 13, 2016.
Acceptance Status
Practice Already in Place
Implementation Status
Practice Already in Place
Date Implemented
2017-12-28T00:00:00.000
Agency Reported Status
Agency self-reported practice already in place
ACS
Agency: ACS • Date Issued: 2017-06-21T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-06-21T00:00:00.000
Recommendation
ACS should ensure that each provider agency has a structured process for annually evaluating the performance of each case planner supervisor, which should include case reviews utilizing a program-specific data collection tool, and require each provider agency to immediately document and address individual performance issues identified during these evaluations and on a case-by-case basis during the year.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2018-07-19T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-06-21T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-06-21T00:00:00.000
Recommendation
ACS should implement and/or ensure that all provider agency staff who are mandated reporters receive mandated reporter training upon hire and bi-annually thereafter. This training should include modules on evaluating whether there is reasonable cause to suspect child abuse or maltreatment and the requirement and process for reporting suspected child abuse or maltreatment, as well as competency assessments that each participant must complete. Those staff who do not meet the competency requirements after two cycles of training should be assessed and disciplinary action should be implemented.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-12-28T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-06-21T00:00:00.000 • Acceptance Status: Practice Already in Place
Agency
ACS
Date Issued
2017-06-21T00:00:00.000
Recommendation
ACS should require safety and risk training, both for new hires and existing CPS and preventive services provider agency casework and supervisory staff. This training should include competency assessments that each participant must complete. Those staff who do not meet the competency requirements should be assessed individually and an individual training plan or disciplinary action should be implemented. Refresher training, with a competency assessment, should be required bi-annually.
Acceptance Status
Practice Already in Place
Implementation Status
Practice Already in Place
Date Implemented
2017-12-28T00:00:00.000
Agency Reported Status
Agency self-reported practice already in place
ACS
Agency: ACS • Date Issued: 2017-06-21T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-06-21T00:00:00.000
Recommendation
ACS should re-issue or revise, if necessary and re-issue its policy regarding preventive services case planner supervision, which should include specific requirements regarding the frequency, scope, and quality of supervision and consistent supervisory follow up to ensure that comprehensive and high quality preventive services are being provided in every case and poor case planner performance is addressed.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2018-07-19T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-06-21T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-06-21T00:00:00.000
Recommendation
ACS should provide and/or ensure that all newly hired, newly promoted, and existing preventive services supervisors complete mandatory supervisory training that includes both a general and program specific focus, and the training should include competency assessments that each participant must complete. Those staff who do not meet the competency requirements should be assessed and an individual training plan or disciplinary action should be implemented. Refresher training, with a competency assessment requirement, should be required bi-annually.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-12-28T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-06-21T00:00:00.000 • Acceptance Status: Practice Already in Place
Agency
ACS
Date Issued
2017-06-21T00:00:00.000
Recommendation
ACS should re-issue or revise, if necessary, and re-issue its policy regarding CPS supervision, which should include specific requirements regarding the frequency, scope, and quality of supervision and consistent supervisory follow up to ensure that comprehensive and high quality investigations are being carried out in every case and poor CPS performance is addressed.
Acceptance Status
Practice Already in Place
Implementation Status
Practice Already in Place
Agency Reported Status
Agency self-reported practice already in place
ACS
Agency: ACS • Date Issued: 2017-06-21T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-06-21T00:00:00.000
Recommendation
ACS should revise its procedures for annually evaluating the performance of each CPS supervisor, which should include case reviews utilizing a formal data collection tool, and immediately address individual performance issues identified during these evaluations and on a case-by-case basis during the year.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-12-28T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-06-21T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-06-21T00:00:00.000
Recommendation
ACS should routinely assess each preventive services provider agencys protocol for evaluating its case planners and supervisors performance, including adherence to State law and ACS policy and procedure and ensure that each provider is completing comprehensive, annual performance evaluations of all case planners and supervisors and implementing and documenting corrective action plans and disciplinary actions as needed.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-12-28T00:00:00.000
ACS
Agency: ACS • Date Issued: 2017-06-21T00:00:00.000 • Acceptance Status: Accepted
Agency
ACS
Date Issued
2017-06-21T00:00:00.000
Recommendation
ACS should evaluate its preventive services Scorecard performance measurement system and any other procedures ACS utilizes to measure preventive services provider agency performance and compliance with State law and ACS policy and procedure and develop and implement a revised process that more accurately measures these provider agencies' quantitative and qualitative performance on individual cases as well as patterns of performance.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-12-28T00:00:00.000
HPD
Agency: HPD • Date Issued: 2017-06-26T00:00:00.000 • Recommendation: Maintain electronic files of all rental and sale applications.
Agency
HPD
Date Issued
2017-06-26T00:00:00.000
Recommendation
Maintain electronic files of all rental and sale applications.
Acceptance Status
DOI Withdrawn/Suspended
Implementation Status
DOI Withdrawn/Suspended
HPD
Agency: HPD • Date Issued: 2017-06-26T00:00:00.000 • Recommendation: Require copies of applications rejected by Dayton.
Agency
HPD
Date Issued
2017-06-26T00:00:00.000
Recommendation
Require copies of applications rejected by Dayton.
Acceptance Status
DOI Withdrawn/Suspended
Implementation Status
DOI Withdrawn/Suspended
HPD
Agency: HPD • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: DOI Withdrawn/Suspended
Agency
HPD
Date Issued
2017-06-26T00:00:00.000
Recommendation
Reinforce the submission of all required documents with each apartment application.
Acceptance Status
DOI Withdrawn/Suspended
Implementation Status
DOI Withdrawn/Suspended
HPD
Agency: HPD • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: DOI Withdrawn/Suspended
Agency
HPD
Date Issued
2017-06-26T00:00:00.000
Recommendation
Reinforce the requirement for shareholders to sign and date all internal apartment applications.
Acceptance Status
DOI Withdrawn/Suspended
Implementation Status
DOI Withdrawn/Suspended
HPD
Agency: HPD • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: DOI Withdrawn/Suspended
Agency
HPD
Date Issued
2017-06-26T00:00:00.000
Recommendation
Reinforce proof of residency for the qualifying year for all apartment transfers.
Acceptance Status
DOI Withdrawn/Suspended
Implementation Status
DOI Withdrawn/Suspended
HPD
Agency: HPD • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: DOI Withdrawn/Suspended
Agency
HPD
Date Issued
2017-06-26T00:00:00.000
Recommendation
Reinforce the policy that required documents are to be submitted with all applications (external and internal), and for all members of the household.
Acceptance Status
DOI Withdrawn/Suspended
Implementation Status
DOI Withdrawn/Suspended
HPD
Agency: HPD • Date Issued: 2017-06-26T00:00:00.000 • Recommendation: Reinforce the inclusion of the wait list with all applications
Agency
HPD
Date Issued
2017-06-26T00:00:00.000
Recommendation
Reinforce the inclusion of the wait list with all applications
Acceptance Status
DOI Withdrawn/Suspended
Implementation Status
DOI Withdrawn/Suspended
HPD
Agency: HPD • Date Issued: 2017-06-26T00:00:00.000 • Recommendation: Require submission of Board minutes
Agency
HPD
Date Issued
2017-06-26T00:00:00.000
Recommendation
Require submission of Board minutes
Acceptance Status
DOI Withdrawn/Suspended
Implementation Status
DOI Withdrawn/Suspended
HPD
Agency: HPD • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: DOI Withdrawn/Suspended
Agency
HPD
Date Issued
2017-06-26T00:00:00.000
Recommendation
Require management to maintain before and after photos for the preliminary and final apartment inspections
Acceptance Status
DOI Withdrawn/Suspended
Implementation Status
DOI Withdrawn/Suspended
HPD
Agency: HPD • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: DOI Withdrawn/Suspended
Agency
HPD
Date Issued
2017-06-26T00:00:00.000
Recommendation
Implement enforcement procedures when a Mitchell-Lama fails to submit their Monthly Apartment Turnover and Vacancy Reports;
Acceptance Status
DOI Withdrawn/Suspended
Implementation Status
DOI Withdrawn/Suspended
HPD
Agency: HPD • Date Issued: 2017-06-26T00:00:00.000 • Recommendation: Develop a tracking system for complaints.
Agency
HPD
Date Issued
2017-06-26T00:00:00.000
Recommendation
Develop a tracking system for complaints.
Acceptance Status
DOI Withdrawn/Suspended
Implementation Status
DOI Withdrawn/Suspended
HPD
Agency: HPD • Date Issued: 2017-06-26T00:00:00.000 • Recommendation: Set clear guidelines regarding rental units to ensure fair selection practices.
Agency
HPD
Date Issued
2017-06-26T00:00:00.000
Recommendation
Set clear guidelines regarding rental units to ensure fair selection practices.
Acceptance Status
DOI Withdrawn/Suspended
Implementation Status
DOI Withdrawn/Suspended
HPD
Agency: HPD • Date Issued: 2017-06-26T00:00:00.000 • Recommendation: Reinforce certified mailings of offer letters for rental and sale apartments.
Agency
HPD
Date Issued
2017-06-26T00:00:00.000
Recommendation
Reinforce certified mailings of offer letters for rental and sale apartments.
Acceptance Status
DOI Withdrawn/Suspended
Implementation Status
DOI Withdrawn/Suspended
BP Bronx
Agency: BP Bronx • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
BP Bronx
Date Issued
2017-06-26T00:00:00.000
Recommendation
The Borough President Offices should coordinate with community boards to ensure that appropriate personnel are designated to serve as FMS submitters and approvers.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-10-10T00:00:00.000
BP Bronx
Agency: BP Bronx • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
BP Bronx
Date Issued
2017-06-26T00:00:00.000
Recommendation
The Borough President Offices should direct community boards to contact FISA to remove the FMS credentials of individuals who leave City service.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-10-10T00:00:00.000
BP Brooklyn
Agency: BP Brooklyn • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
BP Brooklyn
Date Issued
2017-06-26T00:00:00.000
Recommendation
The Borough President Offices should coordinate with community boards to ensure that appropriate personnel are designated to serve as FMS submitters and approvers.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-11-08T00:00:00.000
Agency Reported Status
Recommendation no longer applicable
BP Brooklyn
Agency: BP Brooklyn • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
BP Brooklyn
Date Issued
2017-06-26T00:00:00.000
Recommendation
The Borough President Offices should direct community boards to contact FISA to remove the FMS credentials of individuals who leave City service.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-11-08T00:00:00.000
Agency Reported Status
Recommendation no longer applicable
BP Manhattan
Agency: BP Manhattan • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
BP Manhattan
Date Issued
2017-06-26T00:00:00.000
Recommendation
The Borough President Offices should coordinate with community boards to ensure that appropriate personnel are designated to serve as FMS submitters and approvers.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-10-02T00:00:00.000
BP Manhattan
Agency: BP Manhattan • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
BP Manhattan
Date Issued
2017-06-26T00:00:00.000
Recommendation
The Borough President Offices should direct community boards to contact FISA to remove the FMS credentials of individuals who leave City service.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-10-02T00:00:00.000
BP Queens
Agency: BP Queens • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
BP Queens
Date Issued
2017-06-26T00:00:00.000
Recommendation
The Borough President Offices should coordinate with community boards to ensure that appropriate personnel are designated to serve as FMS submitters and approvers.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-09-21T00:00:00.000
BP Queens
Agency: BP Queens • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
BP Queens
Date Issued
2017-06-26T00:00:00.000
Recommendation
The Borough President Offices should direct community boards to contact FISA to remove the FMS credentials of individuals who leave City service.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-09-21T00:00:00.000
BP Staten Island
Agency: BP Staten Island • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
BP Staten Island
Date Issued
2017-06-26T00:00:00.000
Recommendation
The Borough President Offices should coordinate with community boards to ensure that appropriate personnel are designated to serve as FMS submitters and approvers.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-11-06T00:00:00.000
BP Staten Island
Agency: BP Staten Island • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
BP Staten Island
Date Issued
2017-06-26T00:00:00.000
Recommendation
The Borough President Offices should direct community boards to contact FISA to remove the FMS credentials of individuals who leave City service.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-11-06T00:00:00.000
OCME
Agency: OCME • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
OCME
Date Issued
2017-06-26T00:00:00.000
Recommendation
OCME should conduct a full audit of all electronic equipment used at all OCME locations. This audit should distinguish between equipment purchased through the FEMA grants and equipment purchased using OCME’s budget.
Acceptance Status
Accepted
Implementation Status
No
Agency Reported Status
Awaiting additional resources
OCME
Agency: OCME • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
OCME
Date Issued
2017-06-26T00:00:00.000
Recommendation
OCME should cross-reference the completed audit with any paperwork or documentation showing what electronic equipment was purchased using the FEMA grants, in order to ensure that all of the equipment funded by FEMA grants has been correctly recorded. If there are discrepancies, an explanation and supporting documentation must be provided. Copies of the audits are to be provided to DOI upon their completion.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2018-08-21T00:00:00.000
OCME
Agency: OCME • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
OCME
Date Issued
2017-06-26T00:00:00.000
Recommendation
A full audit of all electronic equipment at OCME should occur no less than once every two years. Copies of the audits are to be provided to DOI upon their completion.
Acceptance Status
Accepted
Implementation Status
No
Agency Reported Status
Awaiting additional resources
OCME
Agency: OCME • Date Issued: 2017-06-26T00:00:00.000 • Recommendation: All OCME employees should be instructed in the proper use of OCME’s ETS.
Agency
OCME
Date Issued
2017-06-26T00:00:00.000
Recommendation
All OCME employees should be instructed in the proper use of OCME’s ETS.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2018-08-21T00:00:00.000
OCME
Agency: OCME • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
OCME
Date Issued
2017-06-26T00:00:00.000
Recommendation
A system for ensuring employee compliance with ETS and its procedures should be developed and implemented immediately.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2018-08-21T00:00:00.000
OCME
Agency: OCME • Date Issued: 2017-06-26T00:00:00.000 • Acceptance Status: Accepted
Agency
OCME
Date Issued
2017-06-26T00:00:00.000
Recommendation
All high-priced electronic equipment, when not signed out to a specific OCME employee, should be kept in a locked or secured area, to which employees do not have general access. Additionally, OCME should develop a method to track all employees who access the area to prevent unauthorized access to the equipment.
Acceptance Status
Accepted
Implementation Status
No
Agency Reported Status
Awaiting additional resources
DOHMH
Agency: DOHMH • Date Issued: 2017-07-03T00:00:00.000 • Recommendation: DOHMH should conduct another inspection of the Day Care Center within 30 days.
Agency
DOHMH
Date Issued
2017-07-03T00:00:00.000
Recommendation
DOHMH should conduct another inspection of the Day Care Center within 30 days.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2017-07-21T00:00:00.000
DPR
Agency: DPR • Date Issued: 2017-07-03T00:00:00.000 • Acceptance Status: Accepted
Agency
DPR
Date Issued
2017-07-03T00:00:00.000
Recommendation
Amend the License Agreement to explicitly state what RPC, or any other court operator, may or may not do in regards to running tennis programs.
Acceptance Status
Accepted
Implementation Status
Yes
Date Implemented
2019-12-30T00:00:00.000
Agency Reported Status
Partially implemented
DPR
Agency: DPR • Date Issued: 2017-07-03T00:00:00.000 • Acceptance Status: Accepted
Agency
DPR
Date Issued
2017-07-03T00:00:00.000
Recommendation
Review how RPC’s tennis programs limit the general public’s use of the tennis courts.
Acceptance Status
Accepted
Implementation Status
Yes
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