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Strategic Plan Progress Report

Key performance indicators for the objectives enumerated in DoITT's Strategic Plan: 2015-2017. Click here to view the report - http://www1.nyc.gov/assets/doitt/downloads/pdf/strategic-plan-2015-progress-report.pdf.

City Government Office of Technology and Innovation (OTI) Dataset nja7-3m37 7 fields
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Customer Satisfaction Index
Key Performance Indicator: Customer Satisfaction Index • Goal: Goal 1: Enhance and Improve Services • Metric: Average rating from survey
Key Performance Indicator
Customer Satisfaction Index
Goal
Goal 1: Enhance and Improve Services
Objective
Objective 1: Improve key DoITT processes to increase customer satisfaction with service delivery
Kpi Definition
Overall satisfaction rating on the annual customer satisfaction survey given to agencies using DoITT Services
Metric
Average rating from survey
Baseline Measure 3q 2015
Pending survey
4q 2015 Measure
Pending survey
Average Duration of Requests in Intake – with Solutioning
Key Performance Indicator: Average Duration of Requests in Intake – with Solutioning • Goal: Goal 1: Enhance and Improve Services • Kpi Definition: Days an “Intake Complete” request with solutioning, takes to exit Intake
Key Performance Indicator
Average Duration of Requests in Intake – with Solutioning
Goal
Goal 1: Enhance and Improve Services
Objective
Objective 1: Improve key DoITT processes to increase customer satisfaction with service delivery
Kpi Definition
Days an “Intake Complete” request with solutioning, takes to exit Intake
Metric
Average number of days
Baseline Measure 3q 2015
23
4q 2015 Measure
21.33
Average Duration of Requests in Intake – without Solutioning
Key Performance Indicator: Average Duration of Requests in Intake – without Solutioning • Goal: Goal 1: Enhance and Improve Services • Kpi Definition: Days an “Intake Complete” request without solutioning, takes to exit Intake
Key Performance Indicator
Average Duration of Requests in Intake – without Solutioning
Goal
Goal 1: Enhance and Improve Services
Objective
Objective 1: Improve key DoITT processes to increase customer satisfaction with service delivery
Kpi Definition
Days an “Intake Complete” request without solutioning, takes to exit Intake
Metric
Average number of days
Baseline Measure 3q 2015
6.33
4q 2015 Measure
11.33
Citywide Service Desk Incidents Resolved on First Call
Key Performance Indicator: Citywide Service Desk Incidents Resolved on First Call • Goal: Goal 1: Enhance and Improve Services • Metric: Percent of incidents resolved without a transfer
Key Performance Indicator
Citywide Service Desk Incidents Resolved on First Call
Goal
Goal 1: Enhance and Improve Services
Objective
Objective 1: Improve key DoITT processes to increase customer satisfaction with service delivery
Kpi Definition
Incidents called into Service Desk that are resolved by the service desk without a transfer
Metric
Percent of incidents resolved without a transfer
Baseline Measure 3q 2015
78.76%
4q 2015 Measure
80.21%
Duration of Infrastructure Provisioning Builds
Key Performance Indicator: Duration of Infrastructure Provisioning Builds • Goal: Goal 1: Enhance and Improve Services • Kpi Definition: Days that an infrastructure provisioning spends in the build phase
Key Performance Indicator
Duration of Infrastructure Provisioning Builds
Goal
Goal 1: Enhance and Improve Services
Objective
Objective 1: Improve key DoITT processes to increase customer satisfaction with service delivery
Kpi Definition
Days that an infrastructure provisioning spends in the build phase
Metric
Average number of days in build phase
Baseline Measure 3q 2015
7.74
4q 2015 Measure
7.98
Self-Service Provisioning
Key Performance Indicator: Self-Service Provisioning • Goal: Goal 1: Enhance and Improve Services • Kpi Definition: Self-service builds
Key Performance Indicator
Self-Service Provisioning
Goal
Goal 1: Enhance and Improve Services
Objective
Objective 2: Integrate new and emerging processes and technologies to improve operational effectiveness and IT service management
Kpi Definition
Self-service builds
Metric
Percent of self-service builds
Baseline Measure 3q 2015
48%
4q 2015 Measure
48%
Configuration Items (CI)s with Complete Records in CMDB [planned}
Key Performance Indicator: Configuration Items (CI)s with Complete Records in CMDB [planned} • Goal: Goal 1: Enhance and Improve Services • Kpi Definition: CIs with the basic information columns filled out
Key Performance Indicator
Configuration Items (CI)s with Complete Records in CMDB [planned}
Goal
Goal 1: Enhance and Improve Services
Objective
Objective 2: Integrate new and emerging processes and technologies to improve operational effectiveness and IT service management
Kpi Definition
CIs with the basic information columns filled out
Metric
TBD
Baseline Measure 3q 2015
Pending
4q 2015 Measure
Pending
Projects Waiting to Start
Key Performance Indicator: Projects Waiting to Start • Goal: Goal 1: Enhance and Improve Services • Objective: Objective 3: Align DoITT resources to best deliver DoITT services
Key Performance Indicator
Projects Waiting to Start
Goal
Goal 1: Enhance and Improve Services
Objective
Objective 3: Align DoITT resources to best deliver DoITT services
Kpi Definition
Days between project assignment and start date due to staffing (e.g. PM), technology, licensing/procurement resources, etc.
Metric
Average number of days from Project Assignment Date to Project Start date
Baseline Measure 3q 2015
21.13 (3 month avg)
4q 2015 Measure
23.98 (3 month avg)
Builds On-Deck
Key Performance Indicator: Builds On-Deck • Goal: Goal 1: Enhance and Improve Services • Objective: Objective 3: Align DoITT resources to best deliver DoITT services
Key Performance Indicator
Builds On-Deck
Goal
Goal 1: Enhance and Improve Services
Objective
Objective 3: Align DoITT resources to best deliver DoITT services
Kpi Definition
Days that an infrastructure provisioning build remains on-deck
Metric
Average number of days on-deck
Baseline Measure 3q 2015
4.7
4q 2015 Measure
5.8
Resolution of Critical or High-Priority Incident Tickets
Key Performance Indicator: Resolution of Critical or High-Priority Incident Tickets • Goal: Goal 1: Enhance and Improve Services • Objective: Objective 3: Align DoITT resources to best deliver DoITT services
Key Performance Indicator
Resolution of Critical or High-Priority Incident Tickets
Goal
Goal 1: Enhance and Improve Services
Objective
Objective 3: Align DoITT resources to best deliver DoITT services
Kpi Definition
Percentage of critical or high-priority incidents addressed within 10 minutes
Metric
Percent of critical or high-priority incident tickets addressed within 10 minutes
Baseline Measure 3q 2015
61%
4q 2015 Measure
60%
Re-Baseline Requests
Key Performance Indicator: Re-Baseline Requests • Goal: Goal 1: Enhance and Improve Services • Kpi Definition: Projects without any re-baseline requests during the project lifecycle
Key Performance Indicator
Re-Baseline Requests
Goal
Goal 1: Enhance and Improve Services
Objective
Objective 4: Identify more effective development methodologies to produce better products
Kpi Definition
Projects without any re-baseline requests during the project lifecycle
Metric
Percent of projects without re-baseline
Baseline Measure 3q 2015
92%
4q 2015 Measure
99%
Scope Change Delays
Key Performance Indicator: Scope Change Delays • Goal: Goal 1: Enhance and Improve Services • Kpi Definition: Projects without scope change delays after initial baseline (build phase)
Key Performance Indicator
Scope Change Delays
Goal
Goal 1: Enhance and Improve Services
Objective
Objective 4: Identify more effective development methodologies to produce better products
Kpi Definition
Projects without scope change delays after initial baseline (build phase)
Metric
Percent of projects without scope change delays
Baseline Measure 3q 2015
100%
4q 2015 Measure
100%
In-Person CIO Meetings
Key Performance Indicator: In-Person CIO Meetings • Goal: Goal 2: Expand Strategic Role with Agencies • Metric: Percent of agency CIOs who met with their ARM
Key Performance Indicator
In-Person CIO Meetings
Goal
Goal 2: Expand Strategic Role with Agencies
Objective
Objective 1: Expand relationship management to increase the frequency and quality of interactions with customer agencies
Kpi Definition
In-person meetings conducted by ARMs with customer CIOs to facilitate regular communication and engagement
Metric
Percent of agency CIOs who met with their ARM
Baseline Measure 3q 2015
59%
4q 2015 Measure
64%
Customer Satisfaction Index
Key Performance Indicator: Customer Satisfaction Index • Goal: Goal 2: Expand Strategic Role with Agencies • Metric: Average rating from survey
Key Performance Indicator
Customer Satisfaction Index
Goal
Goal 2: Expand Strategic Role with Agencies
Objective
Objective 1: Expand relationship management to increase the frequency and quality of interactions with customer agencies
Kpi Definition
Overall satisfaction rating on the annual customer satisfaction survey given to agencies using DoITT Services
Metric
Average rating from survey
Baseline Measure 3q 2015
Pending survey
4q 2015 Measure
Pending survey
Agencies Receiving Monthly Reports
Key Performance Indicator: Agencies Receiving Monthly Reports • Goal: Goal 2: Expand Strategic Role with Agencies • Kpi Definition: Percentage of target agencies receiving the Agency Report monthly
Key Performance Indicator
Agencies Receiving Monthly Reports
Goal
Goal 2: Expand Strategic Role with Agencies
Objective
Objective 1: Expand relationship management to increase the frequency and quality of interactions with customer agencies
Kpi Definition
Percentage of target agencies receiving the Agency Report monthly
Metric
Percent of City agencies receiving reports
Baseline Measure 3q 2015
45%
4q 2015 Measure
50%
CIO IT Ops Council Agency Attendance
Key Performance Indicator: CIO IT Ops Council Agency Attendance • Goal: Goal 2: Expand Strategic Role with Agencies • Kpi Definition: Customer agencies attending the CIO IT Operations Council
Key Performance Indicator
CIO IT Ops Council Agency Attendance
Goal
Goal 2: Expand Strategic Role with Agencies
Objective
Objective 2: Better understand agency strategic goals and business needs to gain trust and build meaningful partnerships
Kpi Definition
Customer agencies attending the CIO IT Operations Council
Metric
Percent of invited customer agencies attending CIO IT Ops Council meetings
Baseline Measure 3q 2015
N/A (no 3Q mtgs)
4q 2015 Measure
53% (average)
IT Community Forum Satisfaction
Key Performance Indicator: IT Community Forum Satisfaction • Goal: Goal 2: Expand Strategic Role with Agencies • Metric: Percent of post-event respondents satisfied with the event
Key Performance Indicator
IT Community Forum Satisfaction
Goal
Goal 2: Expand Strategic Role with Agencies
Objective
Objective 3: Facilitate collaboration among City agencies to share information and best practices
Kpi Definition
Survey respondents who attended IT Community Forums or Tech Connect meetings and reported a satisfied rating of the event
Metric
Percent of post-event respondents satisfied with the event
Baseline Measure 3q 2015
93%
4q 2015 Measure
100%
IT Community Forum – Entities in Attendance
Key Performance Indicator: IT Community Forum – Entities in Attendance • Goal: Goal 2: Expand Strategic Role with Agencies • Kpi Definition: City entities attending an IT Community Forum, Demos, or Tech Connect meetings
Key Performance Indicator
IT Community Forum – Entities in Attendance
Goal
Goal 2: Expand Strategic Role with Agencies
Objective
Objective 3: Facilitate collaboration among City agencies to share information and best practices
Kpi Definition
City entities attending an IT Community Forum, Demos, or Tech Connect meetings
Metric
Average number of City entities attending IT Community Forums
Baseline Measure 3q 2015
N/A (no forums held)
4q 2015 Measure
17*
IT Community Forum – Entities Participating as Panelists
Key Performance Indicator: IT Community Forum – Entities Participating as Panelists • Goal: Goal 2: Expand Strategic Role with Agencies • Kpi Definition: City entities presenting or participating as a panelist in an IT Community Forum
Key Performance Indicator
IT Community Forum – Entities Participating as Panelists
Goal
Goal 2: Expand Strategic Role with Agencies
Objective
Objective 3: Facilitate collaboration among City agencies to share information and best practices
Kpi Definition
City entities presenting or participating as a panelist in an IT Community Forum
Metric
Number of City entities serving as a panelist for an IT Community Forum every quarter
Baseline Measure 3q 2015
N/A (no forums held)
4q 2015 Measure
N/A (no forums held)
Agencies contributing to Technology Solutions Library Online Platform
Key Performance Indicator: Agencies contributing to Technology Solutions Library Online Platform • Goal: Goal 2: Expand Strategic Role with Agencies • Metric: Number of Mayoral agencies contributing to TSL (cumulative)
Key Performance Indicator
Agencies contributing to Technology Solutions Library Online Platform
Goal
Goal 2: Expand Strategic Role with Agencies
Objective
Objective 3: Facilitate collaboration among City agencies to share information and best practices
Kpi Definition
Mayoral Agencies that have actively contributed to the TSL library of technologies and solutions as hosted on a CIO SharePoint site
Metric
Number of Mayoral agencies contributing to TSL (cumulative)
Baseline Measure 3q 2015
0*
4q 2015 Measure
1
Applications, Platforms & Services Used by Multiple Agencies
Key Performance Indicator: Applications, Platforms & Services Used by Multiple Agencies • Goal: Goal 2: Expand Strategic Role with Agencies • Objective: Objective 4: Build tools and promote services to leverage enterprise solutions
Key Performance Indicator
Applications, Platforms & Services Used by Multiple Agencies
Goal
Goal 2: Expand Strategic Role with Agencies
Objective
Objective 4: Build tools and promote services to leverage enterprise solutions
Kpi Definition
Percent of DoITT-supported applications, platforms and services used by more than one agency
Metric
Percent of DoITT-supported applications, platforms, and services used by multiple agencies
Baseline Measure 3q 2015
43%
4q 2015 Measure
43%
Existing Employees Promoted
Key Performance Indicator: Existing Employees Promoted • Goal: Goal 3: Invest in Human Capital • Objective: Objective 1: Develop training and programs to recruit and cultivate IT talent
Key Performance Indicator
Existing Employees Promoted
Goal
Goal 3: Invest in Human Capital
Objective
Objective 1: Develop training and programs to recruit and cultivate IT talent
Kpi Definition
Existing DoITT employees who are promoted
Metric
Percent of employees placed in open position
Baseline Measure 3q 2015
38%
4q 2015 Measure
11%
Recruitment Efforts
Key Performance Indicator: Recruitment Efforts • Goal: Goal 3: Invest in Human Capital • Objective: Objective 1: Develop training and programs to recruit and cultivate IT talent
Key Performance Indicator
Recruitment Efforts
Goal
Goal 3: Invest in Human Capital
Objective
Objective 1: Develop training and programs to recruit and cultivate IT talent
Kpi Definition
Average time to fill postings from date posted until "request to hire" submitted
Metric
Average number of days from posting to “request to hire” submission
Baseline Measure 3q 2015
73
4q 2015 Measure
80
Civil Service Appointments
Key Performance Indicator: Civil Service Appointments • Goal: Goal 3: Invest in Human Capital • Objective: Objective 1: Develop training and programs to recruit and cultivate IT talent
Key Performance Indicator
Civil Service Appointments
Goal
Goal 3: Invest in Human Capital
Objective
Objective 1: Develop training and programs to recruit and cultivate IT talent
Kpi Definition
Permanent versus provisional
Metric
Percent of employees with a permanent title
Baseline Measure 3q 2015
48%*
4q 2015 Measure
48%*
Employee Satisfaction - Training Satisfaction
Key Performance Indicator: Employee Satisfaction - Training Satisfaction • Goal: Goal 3: Invest in Human Capital • Objective: Objective 1: Develop training and programs to recruit and cultivate IT talent
Key Performance Indicator
Employee Satisfaction - Training Satisfaction
Goal
Goal 3: Invest in Human Capital
Objective
Objective 1: Develop training and programs to recruit and cultivate IT talent
Kpi Definition
Employees satisfied with DoITT training and professional development opportunities as prompted by question on HR survey
Metric
Average rating of satisfaction with DoITT training and professional development
Baseline Measure 3q 2015
Pending survey
4q 2015 Measure
Pending survey
DoITT as a Preparation for New Job
Key Performance Indicator: DoITT as a Preparation for New Job • Goal: Goal 3: Invest in Human Capital • Baseline Measure 3q 2015: Pending Annual Metric
Key Performance Indicator
DoITT as a Preparation for New Job
Goal
Goal 3: Invest in Human Capital
Objective
Objective 2: Facilitate professional growth to encourage high performance and innovation
Kpi Definition
Response to the HR exit interview question: Did your time at DoITT prepare you for your new position?
Metric
Percent of departing employees reporting that DoITT prepared them for their new position
Baseline Measure 3q 2015
Pending Annual Metric
4q 2015 Measure
Pending Annual Metric
Employees Getting Workplace Coaching
Key Performance Indicator: Employees Getting Workplace Coaching • Goal: Goal 3: Invest in Human Capital • Kpi Definition: Employees being coached through a workplace coaching program
Key Performance Indicator
Employees Getting Workplace Coaching
Goal
Goal 3: Invest in Human Capital
Objective
Objective 2: Facilitate professional growth to encourage high performance and innovation
Kpi Definition
Employees being coached through a workplace coaching program
Metric
Percent of employees coached
Baseline Measure 3q 2015
2%
4q 2015 Measure
>1%
Employees Participating in OrgDev Programs
Key Performance Indicator: Employees Participating in OrgDev Programs • Goal: Goal 3: Invest in Human Capital • Metric: Percent of employees participating in OrgDev programs
Key Performance Indicator
Employees Participating in OrgDev Programs
Goal
Goal 3: Invest in Human Capital
Objective
Objective 2: Facilitate professional growth to encourage high performance and innovation
Kpi Definition
Employees participating in OrgDev programs (SWAP, Connect, Starts, Events, etc.) in last quarter
Metric
Percent of employees participating in OrgDev programs
Baseline Measure 3q 2015
16%
4q 2015 Measure
25%
Total Training Enrollments
Key Performance Indicator: Total Training Enrollments • Goal: Goal 3: Invest in Human Capital • Metric: Number of confirmed enrollments in training sessions
Key Performance Indicator
Total Training Enrollments
Goal
Goal 3: Invest in Human Capital
Objective
Objective 2: Facilitate professional growth to encourage high performance and innovation
Kpi Definition
Total confirmed training sessions that employees enrolled in during the last quarter (excludes mandatory training)
Metric
Number of confirmed enrollments in training sessions
Baseline Measure 3q 2015
606
4q 2015 Measure
716
Employee Satisfaction: Career Advancement
Key Performance Indicator: Employee Satisfaction: Career Advancement • Goal: Goal 3: Invest in Human Capital • Kpi Definition: Employees who believe DoITT is interested in advancing careers of its employees
Key Performance Indicator
Employee Satisfaction: Career Advancement
Goal
Goal 3: Invest in Human Capital
Objective
Objective 2: Facilitate professional growth to encourage high performance and innovation
Kpi Definition
Employees who believe DoITT is interested in advancing careers of its employees
Metric
Percent of survey respondents with satisfactory or above avg rating
Baseline Measure 3q 2015
Pending survey
4q 2015 Measure
Pending survey
Employees Attending Diversity Events
Key Performance Indicator: Employees Attending Diversity Events • Goal: Goal 3: Invest in Human Capital • Kpi Definition: Employees attending one or more diversity events
Key Performance Indicator
Employees Attending Diversity Events
Goal
Goal 3: Invest in Human Capital
Objective
Objective 3: Foster a culture of inclusion and diversity to maximize applicant pool and increase retention
Kpi Definition
Employees attending one or more diversity events
Metric
Percent employees attending 1 or more diversity event per quarter
Baseline Measure 3q 2015
4%
4q 2015 Measure
4%
Employees Participating in Resource Groups
Key Performance Indicator: Employees Participating in Resource Groups • Goal: Goal 3: Invest in Human Capital • Kpi Definition: Employees participating in at least one Employee Resource Group
Key Performance Indicator
Employees Participating in Resource Groups
Goal
Goal 3: Invest in Human Capital
Objective
Objective 3: Foster a culture of inclusion and diversity to maximize applicant pool and increase retention
Kpi Definition
Employees participating in at least one Employee Resource Group
Metric
Percent of employees participating in ERGs
Baseline Measure 3q 2015
<1%
4q 2015 Measure
<1%
Annual Turnover – Leaving for Reasons Unrelated to Salary
Key Performance Indicator: Annual Turnover – Leaving for Reasons Unrelated to Salary • Goal: Goal 3: Invest in Human Capital • Metric: Percent of employees leaving DoITT for non-monetary reasons
Key Performance Indicator
Annual Turnover – Leaving for Reasons Unrelated to Salary
Goal
Goal 3: Invest in Human Capital
Objective
Objective 3: Foster a culture of inclusion and diversity to maximize applicant pool and increase retention
Kpi Definition
Turnover for employees who leave DoITT and include non-monetary reasons as per the exit interview
Metric
Percent of employees leaving DoITT for non-monetary reasons
Baseline Measure 3q 2015
Pending Annual Metric
4q 2015 Measure
Pending Annual Metric
Employee Satisfaction – Recommendation of DoITT
Key Performance Indicator: Employee Satisfaction – Recommendation of DoITT • Goal: Goal 3: Invest in Human Capital • Kpi Definition: Employees recommending DoITT as a place to work as prompted by the HR survey
Key Performance Indicator
Employee Satisfaction – Recommendation of DoITT
Goal
Goal 3: Invest in Human Capital
Objective
Objective 3: Foster a culture of inclusion and diversity to maximize applicant pool and increase retention
Kpi Definition
Employees recommending DoITT as a place to work as prompted by the HR survey
Metric
Percent of survey respondents recommending DoITT
Baseline Measure 3q 2015
Pending survey
4q 2015 Measure
Pending survey
Diversity Scorecard
Key Performance Indicator: Diversity Scorecard • Goal: Goal 3: Invest in Human Capital • Kpi Definition: Diversity scorecard metrics receiving a satisfactory rating
Key Performance Indicator
Diversity Scorecard
Goal
Goal 3: Invest in Human Capital
Objective
Objective 3: Foster a culture of inclusion and diversity to maximize applicant pool and increase retention
Kpi Definition
Diversity scorecard metrics receiving a satisfactory rating
Metric
Percent of scorecard metrics receiving a satisfactory rating
Baseline Measure 3q 2015
Pending scorecard
4q 2015 Measure
Pending scorecard
DoITT Infrastructure Outages
Key Performance Indicator: DoITT Infrastructure Outages • Goal: Goal 4: Provide Robust Infrastructure • Kpi Definition: DoITT infrastructure outages (excludes those caused by power or telecoms)
Key Performance Indicator
DoITT Infrastructure Outages
Goal
Goal 4: Provide Robust Infrastructure
Objective
Objective 1: Streamline the City’s IT infrastructure to promote efficiency, agility, and greener IT
Kpi Definition
DoITT infrastructure outages (excludes those caused by power or telecoms)
Metric
Number of outages (quarterly total)
Baseline Measure 3q 2015
38
4q 2015 Measure
44
Uptime of Key Systems
Key Performance Indicator: Uptime of Key Systems • Goal: Goal 4: Provide Robust Infrastructure • Kpi Definition: Uptime of key systems (mainframe, UNIX, and Wintel)
Key Performance Indicator
Uptime of Key Systems
Goal
Goal 4: Provide Robust Infrastructure
Objective
Objective 1: Streamline the City’s IT infrastructure to promote efficiency, agility, and greener IT
Kpi Definition
Uptime of key systems (mainframe, UNIX, and Wintel)
Metric
Percent time operational
Baseline Measure 3q 2015
99.94%
4q 2015 Measure
99.79%
Uptime of NYC.gov
Key Performance Indicator: Uptime of NYC.gov • Goal: Goal 4: Provide Robust Infrastructure • Kpi Definition: Uptime of NYC.gov website
Key Performance Indicator
Uptime of NYC.gov
Goal
Goal 4: Provide Robust Infrastructure
Objective
Objective 1: Streamline the City’s IT infrastructure to promote efficiency, agility, and greener IT
Kpi Definition
Uptime of NYC.gov website
Metric
Percent time operational
Baseline Measure 3q 2015
100.00%
4q 2015 Measure
100.00%
Applications Accredited without Exceptions
Key Performance Indicator: Applications Accredited without Exceptions • Goal: Goal 4: Provide Robust Infrastructure • Kpi Definition: City applications that were security accredited without exceptional risks
Key Performance Indicator
Applications Accredited without Exceptions
Goal
Goal 4: Provide Robust Infrastructure
Objective
Objective 2: Maintain world class security measures to safeguard IT systems and balance business needs
Kpi Definition
City applications that were security accredited without exceptional risks
Metric
Public apps accredited without exceptions / Total apps accredited
Baseline Measure 3q 2015
29%
4q 2015 Measure
55%
Agency Critical Applications in Site B
Key Performance Indicator: Agency Critical Applications in Site B • Goal: Goal 4: Provide Robust Infrastructure • Kpi Definition: Agency critical applications with fail-over capacity on Site B
Key Performance Indicator
Agency Critical Applications in Site B
Goal
Goal 4: Provide Robust Infrastructure
Objective
Objective 3: Facilitate disaster recovery options to strengthen the City’s technical systems and infrastructure
Kpi Definition
Agency critical applications with fail-over capacity on Site B
Metric
Number of applications backed up at Site B
Baseline Measure 3q 2015
15
4q 2015 Measure
20
Network Sites Hardened
Key Performance Indicator: Network Sites Hardened • Goal: Goal 4: Provide Robust Infrastructure • Kpi Definition: City IT communication network sites eligible for hardening that are hardened
Key Performance Indicator
Network Sites Hardened
Goal
Goal 4: Provide Robust Infrastructure
Objective
Objective 3: Facilitate disaster recovery options to strengthen the City’s technical systems and infrastructure
Kpi Definition
City IT communication network sites eligible for hardening that are hardened
Metric
Percent of hardened sites
Baseline Measure 3q 2015
60%
4q 2015 Measure
60%
Successful Failover Tests
Key Performance Indicator: Successful Failover Tests • Goal: Goal 4: Provide Robust Infrastructure • Kpi Definition: Successful failover tests executed
Key Performance Indicator
Successful Failover Tests
Goal
Goal 4: Provide Robust Infrastructure
Objective
Objective 3: Facilitate disaster recovery options to strengthen the City’s technical systems and infrastructure
Kpi Definition
Successful failover tests executed
Metric
Percent of successful failover tests
Baseline Measure 3q 2015
100%
4q 2015 Measure
N/A*
Citywide Vendor ELAs Initiated
Key Performance Indicator: Citywide Vendor ELAs Initiated • Goal: Goal 5: Optimize Citywide Technology Administration • Kpi Definition: Citywide vendor contract discussions initiated
Key Performance Indicator
Citywide Vendor ELAs Initiated
Goal
Goal 5: Optimize Citywide Technology Administration
Objective
Objective 1: Establish a strategic approach for technology sourcing and procurement to support City agencies
Kpi Definition
Citywide vendor contract discussions initiated
Metric
Number of contract discussions initiated
Baseline Measure 3q 2015
3
4q 2015 Measure
3
Duration to Procure Commodities or Intergovernmental Contract
Key Performance Indicator: Duration to Procure Commodities or Intergovernmental Contract • Goal: Goal 5: Optimize Citywide Technology Administration • Metric: Average number of days to procure commodities/intergov contract
Key Performance Indicator
Duration to Procure Commodities or Intergovernmental Contract
Goal
Goal 5: Optimize Citywide Technology Administration
Objective
Objective 1: Establish a strategic approach for technology sourcing and procurement to support City agencies
Kpi Definition
Average number of days to procure a commodities or intergovernmental contract worth over $100K
Metric
Average number of days to procure commodities/intergov contract
Baseline Measure 3q 2015
N/A
4q 2015 Measure
23
Duration of Citywide ITCS
Key Performance Indicator: Duration of Citywide ITCS • Goal: Goal 5: Optimize Citywide Technology Administration • Kpi Definition: Average time to complete a citywide ITCS
Key Performance Indicator
Duration of Citywide ITCS
Goal
Goal 5: Optimize Citywide Technology Administration
Objective
Objective 1: Establish a strategic approach for technology sourcing and procurement to support City agencies
Kpi Definition
Average time to complete a citywide ITCS
Metric
Average number of days to process new Citywide ITCS requests
Baseline Measure 3q 2015
N/A
4q 2015 Measure
113
Duration of Citywide Contracts – Single Vendor
Key Performance Indicator: Duration of Citywide Contracts – Single Vendor • Goal: Goal 5: Optimize Citywide Technology Administration • Kpi Definition: Average time to process Citywide Contract requests for a single vendor
Key Performance Indicator
Duration of Citywide Contracts – Single Vendor
Goal
Goal 5: Optimize Citywide Technology Administration
Objective
Objective 1: Establish a strategic approach for technology sourcing and procurement to support City agencies
Kpi Definition
Average time to process Citywide Contract requests for a single vendor
Metric
Average number of days to process single vendor Citywide Contract requests
Baseline Measure 3q 2015
74.5 days
4q 2015 Measure
N/A
Duration of Citywide Contracts – Multi-Vendor
Key Performance Indicator: Duration of Citywide Contracts – Multi-Vendor • Goal: Goal 5: Optimize Citywide Technology Administration • Kpi Definition: Average time to process Citywide Contract requests that include multiple vendors
Key Performance Indicator
Duration of Citywide Contracts – Multi-Vendor
Goal
Goal 5: Optimize Citywide Technology Administration
Objective
Objective 1: Establish a strategic approach for technology sourcing and procurement to support City agencies
Kpi Definition
Average time to process Citywide Contract requests that include multiple vendors
Metric
Average number of days to process a multi-vendor Citywide Contract request
Baseline Measure 3q 2015
260 days
4q 2015 Measure
228 days
M/WBEs in Contract
Key Performance Indicator: M/WBEs in Contract • Goal: Goal 5: Optimize Citywide Technology Administration • Kpi Definition: M/WBEs in contract across all contract types
Key Performance Indicator
M/WBEs in Contract
Goal
Goal 5: Optimize Citywide Technology Administration
Objective
Objective 2: Promote the participation of Minority- and Women-Owned Business Enterprises (M/WBE) and small businesses to broaden and diversity the pool of DoITT vendors
Kpi Definition
M/WBEs in contract across all contract types
Metric
Percent of M/WBE contracts
Baseline Measure 3q 2015
19%
4q 2015 Measure
25%
DoITT Vendor Ratings
Key Performance Indicator: DoITT Vendor Ratings • Goal: Goal 5: Optimize Citywide Technology Administration • Baseline Measure 3q 2015: 95%
Key Performance Indicator
DoITT Vendor Ratings
Goal
Goal 5: Optimize Citywide Technology Administration
Objective
Objective 3: Improve accountability and management of DoITT technology vendors and suppliers to ensure optimal performance and compliance
Kpi Definition
ompleted annual contract reviews on VENDEX for contracts with DoITT as required during a given fiscal year
Metric
Percent of contracts with DoITT that have “good” or “excellent” rating on VENDEX
Baseline Measure 3q 2015
95%
4q 2015 Measure
92%
Percentage Reviews Completed for Fiscal Year
Key Performance Indicator: Percentage Reviews Completed for Fiscal Year • Goal: Goal 5: Optimize Citywide Technology Administration • Metric: Percent of contract reviews completed
Key Performance Indicator
Percentage Reviews Completed for Fiscal Year
Goal
Goal 5: Optimize Citywide Technology Administration
Objective
Objective 3: Improve accountability and management of DoITT technology vendors and suppliers to ensure optimal performance and compliance
Kpi Definition
DoITT unique contracts (not vendors) with a “good” or “excellent” rating on VENDEX
Metric
Percent of contract reviews completed
Baseline Measure 3q 2015
77%
4q 2015 Measure
69%
NYC Data AI • Public-data exploration interface