Description
Starting in Fiscal 2014, HRA changed its method for calculating Fair Hearings outcomes. The agency win rate includes issues that are affirmed and that are found to be correct at the time they were made and excludes client defaults. Defaults were included as Agency wins in prior periods but are currently excluded because they do not reflect contested issues that are actually heard at hearings. The numerator of this indicator includes all fair hearing issues heard with an outcome of affirmation of the Agency’s decision or correct decision when originally made by the Agency and other outcomes. Other outcomes include, for example, the appellant’s lack of standing. The denominator includes all fair hearing issues heard with all outcomes including affirmation, correct when made, agency withdrawal, settled, reversal and other outcomes. The rate is calculated based on all outcomes on hearings heard, and it does not include defaults in which the client fails to appear, and the hearing is therefore not actually heard.