Mayor's Management Report - Agency Performance Indicators

DOHMH

Department of Health and Mental Hygiene

3686

3686

Prevent chronic disease by promoting access to health resources and a healthy environment.

Reduce financial barriers to health resources and minimize the influence of harmful products.

Adults who smoke (%) (CY)

No

Bureau of Epidemiology Services, NYC Department of Health and Mental Hygiene Community Health Survey

The percentage of adult New Yorkers who currently smoke cigarettes, per the NYC Community Health Survey. This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e. FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

2007-07-25T20:07:00.000

Down

No

No

Annually

52

Calendar Year

Yes

Percentage

2017

2016-07-01T00:00:00.000

NA

13.8

12.8

1

DOHMH

Department of Health and Mental Hygiene

5353

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 5

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

305

No

Annually

26

Calendar Year

No

Number

2016

2015-07-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5340

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Bronx 4

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

204

No

Annually

26

Calendar Year

No

Number

2016

2015-11-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5331

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 7

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

107

No

Annually

26

Calendar Year

No

Number

2018

2018-02-01T00:00:00.000

NA

1

NYPD

New York City Police Department

4834

3948

Manage public safety programs related to criminal activity.

Reduce the incidence of crime.

Burglary - 44th Precinct

No

NYPD Office of Management Analysis and Planning

Number of incidents of burglary corresponding to New York State Penal Law.

2008-03-03T17:26:00.000

Down

Yes

PP

44

Yes

Monthly

2

Fiscal Year

No

Number

2026

2025-12-01T00:00:00.000

1

DOE

Department of Education

6745

3914

Provide essential, non-academic services to all eligible New York City students in public, charter, and non-public schools.

Work with SCA to design, construct, modernize and repair durable, functional and attractive educational facilities, on schedule and within budget.

Students in schools that exceed capacity (%) - Elementary/middle schools - School District 20

No

School Construction Authority

The percent of the enrolled student population that attend schools, not including charter schools located in private buildings, where enrollment is 100 percent or more of functional capacity. Capacity is determined using a formula that reflects instructional needs, student population and building size. The formula is devised by the School Construction Authority in consultation with instructional and operational staff. Data is reported annually in the PMMR.

2007-08-14T14:43:00.000

Down

Yes

SD

20

No

Annually

8

School Year

No

Percentage

2026

2025-10-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

2303

2303

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Pre-complaint resolutions

No

Law Enforcement Bureau

The number of matters resolved on consent of all parties prior to the filing of a complaint. Matters result from inquiries that require follow-up from the Law Enforcement Bureau.

2007-05-22T16:34:00.000

Up

No

Yes

Monthly

3

Fiscal Year

No

Number

2024

2024-02-01T00:00:00.000

42

221

1

DOHMH

Department of Health and Mental Hygiene

5341

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Bronx 5

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

205

No

Annually

26

Calendar Year

No

Number

2020

2019-10-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

2303

2303

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Pre-complaint resolutions

No

Law Enforcement Bureau

The number of matters resolved on consent of all parties prior to the filing of a complaint. Matters result from inquiries that require follow-up from the Law Enforcement Bureau.

2007-05-22T16:34:00.000

Up

No

Yes

Monthly

3

Fiscal Year

No

Number

2021

2021-01-01T00:00:00.000

11

134

1

DOHMH

Department of Health and Mental Hygiene

5357

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 9

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

309

No

Annually

26

Calendar Year

No

Number

2021

2020-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

15295

15295

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Pregnancy-associated mortality ratio (per 100,000 live births) (Five-year averages) (CY)

No

Bureau of Maternal Infant and Reproductive Health, MMRIA database

The number of pregnancy-associated deaths among Black women and birthing people per 100,000 live births. Data is by calendar year. To address variability caused by small numbers of deaths, pregnancy-associated mortality ratios are presented as five-year rolling averages. There is a data lag time of 143 weeks due to Health Department protocol and CDC guidance on the case identification and review process timeline to accurately evaluate each death.

2023-12-07T16:24:00.000

Down

No

No

Annually

75

Calendar Year

No

Number

2024

2024-01-01T00:00:00.000

NA

1

DSNY

Department of Sanitation

7160

1635

Agency-wide Management

Agency-wide Management indicators

Private transfer station permits - Brooklyn 18

No

2007-04-10T17:02:00.000

None

Yes

CB

318

No

Annually

4

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5381

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Staten Island 1

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

501

No

Annually

26

Calendar Year

No

Number

2019

2019-04-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5336

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 12

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

112

No

Annually

26

Calendar Year

No

Number

2021

2020-07-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5358

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 10

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

310

No

Annually

26

Calendar Year

No

Number

2020

2019-11-01T00:00:00.000

NA

1

DOE

Department of Education

6663

3868

Agency-wide Management

Agency-wide Management indicators

Average expenditure per student ($) - School District 4

No

Division of Finance

Total school expenditures, including direct services to schools, regional costs, and systemwide costs and obligations, divided by school enrollment (official audited registers). Data comes from the New York State School Funding Transparency Forms.

2007-08-14T14:43:00.000

None

Yes

SD

4

No

Annually

75

School Year

No

Currency

2026

2025-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

13854

13854

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Diabetes management among adult New Yorkers (%) (CY)

No

Bureau of Epidemiology Services, NYC Department of Health and Mental Hygiene A1C Registry

The proportion of NYC adults with likely diabetes (history of two or more A1C test values of 6.5% or greater as of 2020) who had a test result reported to the NYC A1C Registry in the year of interest whose latest test result is <8.0%. The denominator for this analysis is persons with likely diabetes (as described above) with a test result reported to the Registry (~620,000). This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e. FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

2022-12-13T09:15:00.000

Up

No

No

Annually

75

Calendar Year

Yes

Percentage

2025

2024-08-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

15321

15321

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Phone calls received by InfoLine staff

No

Law Enforcement Bureau

Total phone calls received by the Commission's InfoLine staff, including voicemails.

2023-12-21T16:26:00.000

None

No

Yes

PMMR/MMR

2

Fiscal Year

No

Number

2016

2016-04-01T00:00:00.000

NA

1

DCWP

Department of Consumer and Worker Protection

7516

3428

Protect and advocate for consumers and ensure businesses comply with applicable laws and regulations

Respond to consumer complaints and mediate with businesses to achieve fair and timely outcomes.

Mediated complaints resolved - Queens 2

No

General Counsel Division

The number of mediated complaints that have been closed based on the date the mediator enters an outcome. Mediations can be closed in several ways – agreement between the consumer and vendor is reached, a referral to DCWP’s General Counsel Division (GCD), referrals to other City agencies, and referrals to external entities such as New York State agencies.

2007-07-25T19:57:00.000

None

Yes

CB

402

Yes

Annually

4

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5333

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 9

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

109

No

Annually

26

Calendar Year

No

Number

2016

2016-01-01T00:00:00.000

NA

1

DOE

Department of Education

15671

15671

Provide essential, non-academic services to all eligible New York City students in public, charter, and non-public schools.

Work with SCA to design, construct, modernize and repair durable, functional and attractive educational facilities, on schedule and within budget.

Rooftop solar installations on NYC Public School buildings

No

New York City Public Schools Operations

Total number of rooftop solar project installations to date.

2024-08-08T11:24:00.000

None

No

No

Annually

16

School Year

No

Number

2026

2025-10-01T00:00:00.000

NA

1

DOP

Department of Probation

9279

9279

Contribute to improved outcomes in adult and family court proceedings.

Identify youth appropriate for diversion from formal juvenile court proceedings via adjustment services.

Juvenile delinquency cases eligible for adjustment (%)

No

Borough Offices/Juvenile Operations

The percent of eligible Juvenile Delinquency cases opened for adjustment services divided by all new intake case recommendations, to measure potential adjustment suitability.

2011-02-16T14:14:00.000

Up

No

No

PMMR/MMR

6

Fiscal Year

Yes

Percentage

2026

2025-10-01T00:00:00.000

13

13

1

CCHR

City Commission on Human Rights

11264

11264

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Open matters

No

Law Enforcement Bureau

Number of pending matters at the close of the reporting period.

2019-01-15T15:45:00.000

None

No

No

Monthly

3

Fiscal Year

No

Number

2019

2018-08-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5354

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 6

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

306

No

Annually

26

Calendar Year

No

Number

2025

2024-08-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

15295

15295

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Pregnancy-associated mortality ratio (per 100,000 live births) (Five-year averages) (CY)

No

Bureau of Maternal Infant and Reproductive Health, MMRIA database

The number of pregnancy-associated deaths among Black women and birthing people per 100,000 live births. Data is by calendar year. To address variability caused by small numbers of deaths, pregnancy-associated mortality ratios are presented as five-year rolling averages. There is a data lag time of 143 weeks due to Health Department protocol and CDC guidance on the case identification and review process timeline to accurately evaluate each death.

2023-12-07T16:24:00.000

Down

No

No

Annually

75

Calendar Year

No

Number

2024

2024-04-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

15292

15292

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

(Retired) Adult heart failure hospitalizations rate (per 100,000 population) (CY)

Yes

2023-12-07T15:59:00.000

None

No

No

Calendar Year

Yes

Number

2017

2016-12-01T00:00:00.000

NA

1

HRA

Human Resources Administration

15938

15938

Reduce homelessness among children and adults.

Prevent homelessness and support housing stability.

CityFHEPS — Average subsidy amount ($)

No

Office of Performance Management and Data Analytics (OPMDA)

The average monthly CityFHEPS (City Fighting Homelessness and Eviction Prevention Supplement) subsidy dollar amount.

2025-12-10T16:16:00.000

None

No

No

Monthly

4

Fiscal Year

No

Currency

2022

2021-12-01T00:00:00.000

1026

1026

1

DYCD

Deparment of Youth and Community Development

13588

13588

Support youth development throughout New York City through the implementation, funding and management of contracts with nonprofit service providers.

Engage runaway and homeless youth and young adults in services that connect them with family or independent living opportunities.

Utilization rate for Crisis Services Programs (% of homeless young adult beds)

No

DYCD Runaway and Homeless Youth Services

The percentage of Crisis Services Programs beds for homeless young adults that are occupied on average over the course of the reporting period.

2022-08-01T09:54:00.000

Up

No

No

Quarterly

4

Fiscal Year

No

Percentage

2026

2025-10-01T00:00:00.000

NA

90

90

1

DOHMH

Department of Health and Mental Hygiene

15291

15291

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Adult heart failure hospitalizations rate (per 100,000 population) (CY)

No

Bureau of Epidemiology Services, New York Statewide Planning and Research Cooperative System (SPARCS)

Hospitalizations with a principal diagnosis of heart failure per 100,000 population, ages 18 years and older. Numerator: Discharges from an NYC hospital for patients ages 18 years and older with a principal ICD-10-CM diagnosis code for heart failure; excludes hospitalizations with cardiac procedure, obstetric hospitalizations, and transfers from other institutions. Denominator: Population ages 18 years and older residing in NYC. Discharges in the numerator are assigned to the denominator based on the area of patient residence, not the location of the hospital where the discharge occurred. This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

2023-12-07T15:58:00.000

None

No

No

Annually

75

Calendar Year

Yes

Number

2021

2021-02-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5333

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 9

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

109

No

Annually

26

Calendar Year

No

Number

2024

2023-12-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

2316

2316

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Modifications for accessibility for people with disabilities

No

Law Enforcement Bureau

The number of matters where modifications are made to housing accommodations, public accommodations, or workplaces in order to allow for accessibility for individuals with disabilities.

2007-05-22T16:34:00.000

None

No

Yes

Monthly

3

Fiscal Year

No

Number

2018

2017-08-01T00:00:00.000

3

31

1

DOHMH

Department of Health and Mental Hygiene

5367

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 1

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

401

No

Annually

26

Calendar Year

No

Number

2024

2024-05-01T00:00:00.000

NA

1

NYCHA

New York City Housing Authority

3176

3176

2 (Re)build, expand and preserve public housing and affordable housing stock

2b Optimize access to affordable housing in public housing developments to income-eligible families.

Apartment attrition rate (%)

No

Performance Tracking and Analytics

Percent of public housing apartments vacated.

2007-07-06T15:49:00.000

None

No

No

Bi-Annually

2

Fiscal Year

No

Percentage

2026

2025-10-01T00:00:00.000

NA

1

HPD

Housing Preservation and Development

8267

6645

Provide opportunities for New Yorkers to live in housing that is affordable and financially stable.

Increase the quantity of affordable housing in New York City.

Total housing starts (units) - Brooklyn 4

No

Office of Development

The total number of housing units (starts) created or preserved and counted by HPD. Units are created or preserved through financed new construction or rehabilitation, regulatory agreements creating or extending affordability, and homebuyer and homeownership assistance. HPD counts units produced by Housing Preservation and Development, Housing Development Corporation, NYC Economic Development Corporation, New York City Housing Authority, Department of Homeless Services, City Planning and New York State Homes and Community Renewal.

2009-08-13T11:18:00.000

None

Yes

CB

304

No

Annually

6

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

NA

1

HON

Housing Blueprint

13808

13808

Reduce Administrative Burden

Reduce Administrative Burden

(Retired) Lottery units — Applicants approved within three months (%)

Yes

Division of Housing Opportunity and Program Services

Percent of lottery units with applicants approved within three months of the certificate of occupancy issuance.

2022-09-13T11:13:00.000

None

No

No

Annually

0

Fiscal Year

No

Percentage

2026

2025-10-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

2304

2304

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Complaints filed

No

Law Enforcement Bureau

The number of complaints of violations of the New York City Human Rights Law filed for investigation with the Law Enforcement Bureau during the reporting period.

2007-05-22T16:34:00.000

None

No

Yes

Monthly

3

Fiscal Year

Yes

Number

2018

2018-04-01T00:00:00.000

85

647

1

GVB

Blueprint To End Gun Violence

15677

15677

Navigation and Benefits

Navigation and Benefits

(Retired) Recreation center memberships

Yes

DPR - Public Progams

The total number of active memberships as of the end of the reporting period. This includes all senior, adult, youth and young adult, persons with disabilities, and veteran memberships.

2024-08-08T15:43:00.000

Up

No

No

PMMR/MMR

6

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5357

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 9

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

309

No

Annually

26

Calendar Year

No

Number

2020

2019-12-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

2314

2314

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Complaints referred to the Office of Administrative Trials and Hearings

No

Law Enforcement Bureau

The number of complaints that the Law Enforcement Bureau refers to the Office of Administrative Trials and Hearings for trial.

2007-05-22T16:34:00.000

None

No

Yes

Monthly

3

Fiscal Year

No

Number

2024

2023-08-01T00:00:00.000

0

3

1

DOHMH

Department of Health and Mental Hygiene

5348

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Bronx 12

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

212

No

Annually

26

Calendar Year

No

Number

2017

2016-12-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5336

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 12

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

112

No

Annually

26

Calendar Year

No

Number

2019

2019-03-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

2309

2309

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Complaints closed

No

Law Enforcement Bureau

The number of complaints of violations of the New York City Human Rights Law filed for investigation with the Law Enforcement Bureau that were closed during the reporting period.

2007-05-22T16:34:00.000

None

No

Yes

Monthly

3

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

20

80

1

DOHMH

Department of Health and Mental Hygiene

5327

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 3

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

103

No

Annually

26

Calendar Year

No

Number

2026

2025-07-01T00:00:00.000

NA

1

DOB

Department of Buildings

5993

5993

Facilitate safe and compliant development.

Improve processing efficiency.

Average wait time to speak with a customer service agent (minutes)

No

Qmatic

The average wait time for a customer to be served at the agency’s borough offices and those specialized units that have Qmatic measured from the time a ticket is issued to the time the customer is first helped by a Department representative.

2009-04-03T21:02:00.000

Down

No

No

Monthly

6

Fiscal Year

No

TimeSpan

2026

2025-10-01T00:00:00.000

6

6

1

DOHMH

Department of Health and Mental Hygiene

5335

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 11

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

111

No

Annually

26

Calendar Year

No

Number

2020

2020-06-01T00:00:00.000

8.0

1

CCHR

City Commission on Human Rights

2316

2316

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Modifications for accessibility for people with disabilities

No

Law Enforcement Bureau

The number of matters where modifications are made to housing accommodations, public accommodations, or workplaces in order to allow for accessibility for individuals with disabilities.

2007-05-22T16:34:00.000

None

No

Yes

Monthly

3

Fiscal Year

No

Number

2019

2018-11-01T00:00:00.000

18

44

1

DOHMH

Department of Health and Mental Hygiene

5344

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Bronx 8

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

208

No

Annually

26

Calendar Year

No

Number

2023

2022-09-01T00:00:00.000

NA

1

DEP

Department of Environmental Protection

6970

918

Enforce City laws relating to air pollution, noise pollution and hazardous materials.

Investigate complaints in a timely manner.

Air quality complaints received - Brooklyn 5

No

Bureau of Environmental Compliance

The total number of air quality complaints received during the reporting period.

2007-03-28T19:32:00.000

None

Yes

CB

305

Yes

Annually

3

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5348

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Bronx 12

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

212

No

Annually

26

Calendar Year

No

Number

2023

2023-06-01T00:00:00.000

5.2

1

DOHMH

Department of Health and Mental Hygiene

5358

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 10

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

310

No

Annually

26

Calendar Year

No

Number

2017

2016-12-01T00:00:00.000

NA

1