Mayor's Management Report - Agency Performance Indicators

DOHMH

Department of Health and Mental Hygiene

5360

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 12

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

312

No

Annually

26

Calendar Year

No

Number

2024

2024-02-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

14932

14932

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

(Retired) Preventable maternal deaths (%)

Yes

NYC DOHMH , Epidemiology unit

Preventable maternal deaths could have been avoided with medical intervention. There are multiple initiatives that aim at reducing maternal deaths, including the maternal health Quality Improvement Network, which works directly with hospitals to look at trends and case-by-case outcomes, as well as programs like new family home visiting.

2023-04-17T10:05:00.000

Down

No

No

Annually

Fiscal Year

No

Percentage

2022

2022-05-01T00:00:00.000

NA

1

NNY

New New York

15379

15379

(Retired) New seats created by eligible property owners receiving an abatement  

Yes

2023-12-28T20:38:00.000

None

Monthly

No

2026

2025-10-01T00:00:00.000

DEP

Department of Environmental Protection

10219

10219

Maintain the City’s water delivery and sewer collection systems.

Resolve emergencies and perform preventive maintenance and required repairs to the water distribution and wastewater collection systems in a timely manner.

Street segments with confirmed sewer backup in the last 12 months (% of total segments)

No

Bureau of Water and Sewer Operations

The number of street segments in the City that had at least one confirmed sewer backup complaint during the last 12 months as a percent of the overall number of street segments in the City. A segment is the distance from one intersecting street to the next.

2012-12-31T15:40:00.000

Down

No

No

Monthly

6

Fiscal Year

No

Percentage

2026

2025-10-01T00:00:00.000

0.7

0.7

1

CCHR

City Commission on Human Rights

2311

2311

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Complaints closed (%) — Probable cause determination

No

Law Enforcement Bureau

The percent of complaints closed during the reporting period where the Law Enforcement Bureau believes that probable cause exists to believe that the respondent(s) engaged in unlawful discrimination under the New York City Human Rights Law.

2007-05-22T16:34:00.000

None

No

No

Monthly

3

Fiscal Year

No

Percentage

2021

2021-04-01T00:00:00.000

5

22

1

DOHMH

Department of Health and Mental Hygiene

5327

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 3

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

103

No

Annually

26

Calendar Year

No

Number

2021

2020-07-01T00:00:00.000

NA

1

HRA

Human Resources Administration

15508

15508

Reduce homelessness among children and adults.

Prevent homelessness and support housing stability.

Cases receiving emergency rental assistance

No

HRA Housing and Homeless Assistance Services/Initiatives, Rental Assistance Unit

The monthly volume of cases receiving rental arrears payments, including both those receiving one-time and ongoing assistance.

2024-07-12T16:38:00.000

None

No

No

Annually

8

Fiscal Year

No

Number

2024

2023-08-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5350

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 2

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

302

No

Annually

26

Calendar Year

No

Number

2025

2024-07-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5358

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 10

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

310

No

Annually

26

Calendar Year

No

Number

2021

2021-02-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

15319

15319

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Testing completion rate for Human Rights Law violations in housing, employment, and disability accommodations

No

Law Enforcement Bureau

The percentage of attempted tests that were successfully completed. Tests involve Law Enforcement staff reaching out to entities that may be violating the Human Rights Law, such as landlords or employers. Testing staff often seek services from these entities and note whether the entities' responses comply with the law.

2023-12-21T16:20:00.000

Up

No

No

PMMR/MMR

2

Fiscal Year

No

Percentage

2021

2021-04-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5358

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 10

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

310

No

Annually

26

Calendar Year

No

Number

2024

2023-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5325

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 1

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

101

No

Annually

26

Calendar Year

No

Number

2021

2021-02-01T00:00:00.000

NA

1

GVB

Blueprint To End Gun Violence

15689

15689

Early Intervention

Early Intervention

(Retired) Youth participants in Cornerstone programs - Full fiscal year

Yes

DYCD Community Centers

The number of youth participants at DYCD operated Cornerstone programs.

2024-08-08T16:30:00.000

Up

No

Yes

Annually

6

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

NA

15704

15704

1

FDNY

Fire Department of New York

8155

2504

Protect lives and property from fire hazards and other emergency conditions.

Promptly respond to fires and other emergencies.

Medical Emergencies (fire unit only) - Brooklyn 10

No

Fire Computer Aided Dispatch (CAD) System

The number of life-threatening incidents that are responded to by fire (CFR-D) units.

2009-08-13T11:15:00.000

Down

Yes

CB

310

Yes

Annually

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

NA

1

OATH

Office of Administrative Trials and Hearings

12396

12396

Provide conflict resolution services and restorative practices to City agencies and the public through OATH's Center for Creative Conflict Resolution.

Administer mediations, trainings and restorative group sessions to restore interpersonal relationships between City employees who experience conflict at work and to support City residents and businesses who experience conflict with their neighbors or landlords.

Mediations administered for City employees

No

Center for Creative Conflict Resolution

The total number of voluntary mediation sessions conducted by CCCR that were referred or requested by various city agencies to help manage and resolve an interpersonal workplace conflict.

2020-12-11T11:37:00.000

None

No

Yes

Quarterly

4

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

11

20

1

DOHMH

Department of Health and Mental Hygiene

3686

3686

Prevent chronic disease by promoting access to health resources and a healthy environment.

Reduce financial barriers to health resources and minimize the influence of harmful products.

Adults who smoke (%) (CY)

No

Bureau of Epidemiology Services, NYC Department of Health and Mental Hygiene Community Health Survey

The percentage of adult New Yorkers who currently smoke cigarettes, per the NYC Community Health Survey. This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e. FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

2007-07-25T20:07:00.000

Down

No

No

Annually

52

Calendar Year

Yes

Percentage

2022

2021-07-01T00:00:00.000

NA

10

9

1

DOHMH

Department of Health and Mental Hygiene

5351

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 3

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

303

No

Annually

26

Calendar Year

No

Number

2017

2017-03-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5331

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 7

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

107

No

Annually

26

Calendar Year

No

Number

2022

2021-07-01T00:00:00.000

NA

1

DCWP

Department of Consumer and Worker Protection

7473

3428

Protect and advocate for consumers and ensure businesses comply with applicable laws and regulations

Respond to consumer complaints and mediate with businesses to achieve fair and timely outcomes.

Mediated complaints resolved - Manhattan 1

No

General Counsel Division

The number of mediated complaints that have been closed based on the date the mediator enters an outcome. Mediations can be closed in several ways – agreement between the consumer and vendor is reached, a referral to DCWP’s General Counsel Division (GCD), referrals to other City agencies, and referrals to external entities such as New York State agencies.

2007-07-25T19:57:00.000

None

Yes

CB

101

Yes

Annually

4

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

11263

11263

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Value of civil penalties imposed ($)

No

Law Enforcement Bureau

The value in dollars of civil penalties ordered to be paid to the City due to violation of City Human Rights Law.

2019-01-15T14:16:00.000

None

No

Yes

Monthly

3

Fiscal Year

No

Currency

2016

2016-06-01T00:00:00.000

NA

1

QPL

Queens Public Library

3252

3252

QPL Performance Reporting

QPL Performance Indicators

Libraries open seven days per week (%)

No

Community Library Services

Libraries/branches open 7 days per week as a percent of the total locations, measured at the end of the reporting period. As of the FY26 PMMR, this includes libraries closed for long-term renovations.

2007-07-06T16:05:00.000

Up

No

No

Quarterly

2

Fiscal Year

No

Percentage

2018

2017-08-01T00:00:00.000

NA

3.2

3.2

1

DOHMH

Department of Health and Mental Hygiene

5380

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 14

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

414

No

Annually

26

Calendar Year

No

Number

2025

2025-01-01T00:00:00.000

NA

1

NYPL

New York Public Library

3055

3055

NYPL Performance Reporting - Branch

NYPL Performance Indicators - Branch

Libraries open seven days per week – Branches (%)

No

Office of The Branch Libraries

Libraries/branches open 7 days per week as a percent of the total locations, measured at the end of the reporting period. As of the FY26 PMMR, this includes libraries closed for long-term renovations.

2007-06-19T17:43:00.000

Up

No

No

Quarterly

1

Fiscal Year

No

Percentage

2019

2019-04-01T00:00:00.000

NA

8

8

1

CCHR

City Commission on Human Rights

2303

2303

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Pre-complaint resolutions

No

Law Enforcement Bureau

The number of matters resolved on consent of all parties prior to the filing of a complaint. Matters result from inquiries that require follow-up from the Law Enforcement Bureau.

2007-05-22T16:34:00.000

Up

No

Yes

Monthly

3

Fiscal Year

No

Number

2021

2020-08-01T00:00:00.000

15

34

1

CCHR

City Commission on Human Rights

15319

15319

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Testing completion rate for Human Rights Law violations in housing, employment, and disability accommodations

No

Law Enforcement Bureau

The percentage of attempted tests that were successfully completed. Tests involve Law Enforcement staff reaching out to entities that may be violating the Human Rights Law, such as landlords or employers. Testing staff often seek services from these entities and note whether the entities' responses comply with the law.

2023-12-21T16:20:00.000

Up

No

No

PMMR/MMR

2

Fiscal Year

No

Percentage

2019

2018-09-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

15321

15321

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Phone calls received by InfoLine staff

No

Law Enforcement Bureau

Total phone calls received by the Commission's InfoLine staff, including voicemails.

2023-12-21T16:26:00.000

None

No

Yes

PMMR/MMR

2

Fiscal Year

No

Number

2019

2018-07-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

15291

15291

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Adult heart failure hospitalizations rate (per 100,000 population) (CY)

No

Bureau of Epidemiology Services, New York Statewide Planning and Research Cooperative System (SPARCS)

Hospitalizations with a principal diagnosis of heart failure per 100,000 population, ages 18 years and older. Numerator: Discharges from an NYC hospital for patients ages 18 years and older with a principal ICD-10-CM diagnosis code for heart failure; excludes hospitalizations with cardiac procedure, obstetric hospitalizations, and transfers from other institutions. Denominator: Population ages 18 years and older residing in NYC. Discharges in the numerator are assigned to the denominator based on the area of patient residence, not the location of the hospital where the discharge occurred. This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

2023-12-07T15:58:00.000

None

No

No

Annually

75

Calendar Year

Yes

Number

2020

2019-11-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5325

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 1

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

101

No

Annually

26

Calendar Year

No

Number

2016

2016-01-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5370

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 4

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

404

No

Annually

26

Calendar Year

No

Number

2018

2017-11-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5359

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 11

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

311

No

Annually

26

Calendar Year

No

Number

2017

2017-04-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5355

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 7

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

307

No

Annually

26

Calendar Year

No

Number

2026

2025-09-01T00:00:00.000

NA

1

NYPD

New York City Police Department

4794

3947

Manage public safety programs related to criminal activity.

Reduce the incidence of crime.

Felonious assault - 105th Precinct

No

NYPD Office of Management Analysis and Planning

Number of incidents of felony assault corresponding to New York State Penal Law.

2008-03-03T17:26:00.000

Down

Yes

PP

105

Yes

Monthly

2

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

1

HRA

Human Resources Administration

4188

4188

Improve access to assistance that provides economic stability to support the basic needs of all eligible children and adults.

Provide access to Medicaid public health insurance coverage for all eligible children and adults.

Medicaid — Medicaid-only enrollees administered by HRA (000)

No

HealthStat Report

As of the end of the reporting period, the number of persons who are not recipients of cash assistance or SSI who receive Medicaid services administered by HRA. As of January 2014, most Medicaid-only eligible clients (Medicaid clients without cash assistance) began to be enrolled in the New York State administered Medicaid program through State Health Care Exchange. People can apply for Medicaid administered by HRA if he or she is over 65 years of age or older, need Medicaid because of a disability or blindness, get Medicare and are not a parent or caretaker of minor children or are a former foster care young adult under 26 years of age.

2007-09-28T17:32:00.000

None

No

No

Monthly

4

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

615

615.0

1000

HRA

Human Resources Administration

15938

15938

Reduce homelessness among children and adults.

Prevent homelessness and support housing stability.

CityFHEPS — Average subsidy amount ($)

No

Office of Performance Management and Data Analytics (OPMDA)

The average monthly CityFHEPS (City Fighting Homelessness and Eviction Prevention Supplement) subsidy dollar amount.

2025-12-10T16:16:00.000

None

No

No

Monthly

4

Fiscal Year

No

Currency

2025

2024-10-01T00:00:00.000

1743

1743

1

NYPD

New York City Police Department

3981

3981

Manage public safety programs related to criminal activity.

Respond to police emergencies quickly.

Average response time to non-critical crimes in progress (dispatch and travel time only) (minutes:seconds)

No

Mayor's Office of Operations

The average dispatch and travel time for response to non-critical crimes in progress (crimes in progress not including robbery, burglary, larceny or assault, such as making graffiti, trespass and harassment). Response time is measured from the time the NYPD dispatcher receives the assignment to the time the officers arrive on the scene.

2007-09-04T18:41:00.000

Down

No

No

PMMR/MMR

8

Fiscal Year

No

TimeSpan

2026

2025-10-01T00:00:00.000

29.23

1

DHS

Department of Homeless Services

4401

4401

Coordinate and provide support services to help individuals and families experiencing homelessness exit shelter as quickly as possible.

Facilitate exits and minimize clients’ length of stay in shelters.

Average length of stay — Families with children in shelter (days)

No

DHS CARES Database

The average number of days families with children spend in shelter, excluding overnight facilities, from their first date of application. Families who leave the DHS shelter system for more than 30 days are considered new applicants.

2008-01-31T12:01:00.000

Down

No

No

Monthly

4

Fiscal Year

Yes

Number

2026

2025-10-01T00:00:00.000

414

401

1

DOHMH

Department of Health and Mental Hygiene

5326

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 2

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

102

No

Annually

26

Calendar Year

No

Number

2016

2016-05-01T00:00:00.000

NA

1

DPR

Department of Parks and Recreation

10769

10769

Preserve and expand the infrastructure of New York’s park system.

Ensure an adequate supply of parkland to meet future needs.

New Yorkers living within walking distance of a park (%)

No

OneNYC

The percent of people living within a quarter mile of a small, publicly accessible park or a half of a mile of a larger park.

2015-08-20T12:36:00.000

Up

No

No

Annually

6

Fiscal Year

Yes

Percentage

2026

2025-10-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

15322

15322

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Walk-ins assisted at CCHR offices

No

Law Enforcement Bureau and Community Relations Bureau

Number of people without scheduled appointments who drop by any Commission office seeking information or service.

2023-12-21T16:33:00.000

None

No

Yes

PMMR/MMR

2

Fiscal Year

No

Number

2022

2022-01-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5373

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 7

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

407

No

Annually

26

Calendar Year

No

Number

2023

2022-08-01T00:00:00.000

NA

1

NYCHH

Health And Hospitals Corp

11160

11160

Provide medical, mental health and substance abuse services to New York City residents regardless of their ability to pay.

Expand access to care.

Follow-up appointment kept within 30 days after behavioral health discharge (%)

No

Office of Behavioral Health

The percent of follow-up appointments kept within 30 days following an inpatient behavioral health discharge as reported by Managed Care Organization (MCO) (Emblem and MetroPlus, Healthfirst, Fidelis, Anthem, and United) data for Value Based Payment Quality Incentive Plan (VBP/QIP) submission. This is calculated by the total number of patients who attend their follow-up appointment within 30 days after inpatient behavioral health discharge over total number of patients eligible for a follow-up appointment within 30 days after behavioral health discharge.

2018-08-29T12:17:00.000

Up

No

No

PMMR/MMR

10

Fiscal Year

Yes

Percentage

2026

2025-10-01T00:00:00.000

62.5

62.5

1

DSNY

Department of Sanitation

7173

1635

Agency-wide Management

Agency-wide Management indicators

Private transfer station permits - Queens 13

No

Permit Inspection Unit

The number of private transfer station permits issued by the Department.

2007-04-10T17:02:00.000

None

Yes

CB

413

No

Annually

4

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

1

CCHR

City Commission on Human Rights

2325

2325

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Complaints successfully mediated

No

Office of Mediation and Conflict Resolution

The number of complaints resolved through the Commission's free and voluntary mediation office.

2007-05-22T16:34:00.000

Up

No

Yes

Monthly

2

Fiscal Year

No

Number

2020

2020-01-01T00:00:00.000

4

27

1

NYPL

New York Public Library

3055

3055

NYPL Performance Reporting - Branch

NYPL Performance Indicators - Branch

Libraries open seven days per week – Branches (%)

No

Office of The Branch Libraries

Libraries/branches open 7 days per week as a percent of the total locations, measured at the end of the reporting period. As of the FY26 PMMR, this includes libraries closed for long-term renovations.

2007-06-19T17:43:00.000

Up

No

No

Quarterly

1

Fiscal Year

No

Percentage

2018

2018-03-01T00:00:00.000

8

8

8

8

1

CCHR

City Commission on Human Rights

2316

2316

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Modifications for accessibility for people with disabilities

No

Law Enforcement Bureau

The number of matters where modifications are made to housing accommodations, public accommodations, or workplaces in order to allow for accessibility for individuals with disabilities.

2007-05-22T16:34:00.000

None

No

Yes

Monthly

3

Fiscal Year

No

Number

2017

2016-07-01T00:00:00.000

24

24

1

CCHR

City Commission on Human Rights

2309

2309

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Complaints closed

No

Law Enforcement Bureau

The number of complaints of violations of the New York City Human Rights Law filed for investigation with the Law Enforcement Bureau that were closed during the reporting period.

2007-05-22T16:34:00.000

None

No

Yes

Monthly

3

Fiscal Year

No

Number

2025

2025-02-01T00:00:00.000

16

236

1

DOHMH

Department of Health and Mental Hygiene

5381

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Staten Island 1

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

501

No

Annually

26

Calendar Year

No

Number

2020

2020-03-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5333

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 9

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

109

No

Annually

26

Calendar Year

No

Number

2016

2016-06-01T00:00:00.000

4.1

1

DOHMH

Department of Health and Mental Hygiene

5374

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 8

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

408

No

Annually

26

Calendar Year

No

Number

2022

2022-03-01T00:00:00.000

NA

1

DCWP

Department of Consumer and Worker Protection

7489

3428

Protect and advocate for consumers and ensure businesses comply with applicable laws and regulations

Respond to consumer complaints and mediate with businesses to achieve fair and timely outcomes.

Mediated complaints resolved - Bronx 5

No

General Counsel Division

The number of mediated complaints that have been closed based on the date the mediator enters an outcome. Mediations can be closed in several ways – agreement between the consumer and vendor is reached, a referral to DCWP’s General Counsel Division (GCD), referrals to other City agencies, and referrals to external entities such as New York State agencies.

2007-07-25T19:57:00.000

None

Yes

CB

205

Yes

Annually

4

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

NA

1