Mayor's Management Report - Agency Performance Indicators

DOHMH

Department of Health and Mental Hygiene

5379

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 13

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

413

No

Annually

26

Calendar Year

No

Number

2020

2020-04-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

11264

11264

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Open matters

No

Law Enforcement Bureau

Number of pending matters at the close of the reporting period.

2019-01-15T15:45:00.000

None

No

No

Monthly

3

Fiscal Year

No

Number

2021

2020-08-01T00:00:00.000

2476

2476

1

OATH

Office of Administrative Trials and Hearings

10911

10911

Adjudicate alleged violations of City administrative laws.

Hear cases promptly and issue timely and fair decisions at OATH Hearings Division.

Summonses received from enforcement agencies

No

OATH Hearings Division

Total number of summonses received by the OATH Hearings Division from the agencies that issue the summonses, or notices of violation, for which it conducts hearings. This volume includes all such documents received by the OATH Hearings Division, having undertaken the activity previously administered by the Division’s three legacy sections, Environmental Control Board (ECB), Health, and Vehicles for Hire, and at the Department of Consumer Affairs.

2016-08-18T20:51:00.000

None

No

Yes

Monthly

4

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

106002

356503

1

DOHMH

Department of Health and Mental Hygiene

5352

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 4

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

304

No

Annually

26

Calendar Year

No

Number

2016

2015-09-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5382

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Staten Island 2

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

502

No

Annually

26

Calendar Year

No

Number

2023

2022-08-01T00:00:00.000

NA

1

DPR

Department of Parks and Recreation

8584

1688

Manage the City’s parks and recreation facilities.

Ensure that all parks and playgrounds are clean and in good condition.

Citywide acceptability rating for the cleanliness of small parks and playgrounds (%) - Community District 202

No

Operations & Management Planning Division

The percent of small parks (six acres or less) and playgrounds with acceptable cleanliness based on the acceptability of litter, broken glass, graffiti, and weeds or ice (depending on the season) at a site. A park will fail for cleanliness if two of the four cleanliness features are unacceptable or if conditions for one feature are egregious based on the Parks Inspection Program’s standards.

2007-04-11T18:32:00.000

Up

Yes

CB

202

No

Annually

6

Fiscal Year

No

Percentage

2026

2025-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5326

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 2

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

102

No

Annually

26

Calendar Year

No

Number

2020

2019-09-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5376

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 10

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

410

No

Annually

26

Calendar Year

No

Number

2021

2020-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5344

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Bronx 8

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

208

No

Annually

26

Calendar Year

No

Number

2020

2019-12-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

2313

2313

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Complaints closed (%) — Settlement

No

Law Enforcement Bureau

The percentage of complaints closed during the reporting period due to the parties' agreement to terms that will resolve and close the complaint.

2007-05-22T16:34:00.000

None

No

No

Monthly

3

Fiscal Year

No

Percentage

2023

2023-02-01T00:00:00.000

13

31

1

DOHMH

Department of Health and Mental Hygiene

5361

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 13

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

313

No

Annually

26

Calendar Year

No

Number

2016

2016-04-01T00:00:00.000

NA

1

DHS

Department of Homeless Services

15930

15930

Agency-wide Management

Agency-wide management indicators

Human services contract registration within 30 days of the contract start date (%)

No

Mayor's Office of Contract Services

The percentage of human service contracts that are registered by the City Comptroller within 30 days of the contract start date. This proportion reflects the contracts that were registered in that fiscal year, regardless of their contract start date. The reported number includes general contracts and task orders issued from master agreements, but excludes awards made using City Council Discretionary funding and Emergency Contracts as defined by the New York City Procurement Policy Board Rules.

2025-12-09T12:18:00.000

Up

No

No

Annually

12

Fiscal Year

No

Percentage

2026

2025-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5365

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 17

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

317

No

Annually

26

Calendar Year

No

Number

2020

2019-08-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5372

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 6

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

406

No

Annually

26

Calendar Year

No

Number

2023

2022-11-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5383

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Staten Island 3

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

503

No

Annually

26

Calendar Year

No

Number

2025

2024-11-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

11241

11241

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Matters initiated

No

Law Enforcement Bureau

Number of inquiries that result in a matter being initiated that requires follow-up from Commission staff. Possible outcomes include resolution before filing a complaint or the filing of a complaint.

2018-12-19T15:36:00.000

None

No

No

Monthly

3

Fiscal Year

No

Number

2017

2016-08-01T00:00:00.000

NA

1

DOE

Department of Education

15775

15775

Deliver early childhood education services.

Ensure access to quality Extended Day and Year programming in communities of need and achieve maximum capacity.

Total Extended Day and Year student enrollment

No

Division of Early Childhood Education

The total number of Extended Day and Year students enrolled in a given school year as of June 30th.

2024-08-27T18:06:00.000

Up

No

No

PMMR/MMR

6

School Year

Yes

Number

2026

2025-10-01T00:00:00.000

10630

14765

15992

1

DOHMH

Department of Health and Mental Hygiene

5059

3644

Detect, prevent, and reduce the transmission of infectious diseases.

Prevent the transmission of vaccine-preventable diseases.

Children in public schools who have completed required immunizations (%) - School District8

No

Bureau of Immunization

The number of children in public schools who are in compliance with all immunizations required by State public health law, divided by the number of children in grades K-12 enrolled in NYC public schools. This is reported monthly during the school year September through June. Data is not reported during July and August because these months are outside of the usual school year.

2007-07-25T20:07:00.000

Up

Yes

SD

8

No

Annually

4

Fiscal Year

No

Percentage

2026

2025-10-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

2304

2304

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Complaints filed

No

Law Enforcement Bureau

The number of complaints of violations of the New York City Human Rights Law filed for investigation with the Law Enforcement Bureau during the reporting period.

2007-05-22T16:34:00.000

None

No

Yes

Monthly

3

Fiscal Year

Yes

Number

2016

2016-05-01T00:00:00.000

65

849

1

DOHMH

Department of Health and Mental Hygiene

5348

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Bronx 12

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

212

No

Annually

26

Calendar Year

No

Number

2025

2024-12-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

15317

15317

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Tests completed for Human Rights Law violations in housing, employment, and disability accommodations

No

Law Enforcement Bureau

The number of attempted tests that were successfully completed. Tests involve Law Enforcement staff reaching out to entities that may be violating the Human Rights Law, such as landlords or employers. Testing staff often seek services from these entities and note whether the entities' responses comply with the law.

2023-12-21T16:17:00.000

Up

No

Yes

PMMR/MMR

2

Fiscal Year

No

Number

2019

2018-07-01T00:00:00.000

NA

1

DCWP

Department of Consumer and Worker Protection

7503

3428

Protect and advocate for consumers and ensure businesses comply with applicable laws and regulations

Respond to consumer complaints and mediate with businesses to achieve fair and timely outcomes.

Mediated complaints resolved - Brooklyn 7

No

General Counsel Division

The number of mediated complaints that have been closed based on the date the mediator enters an outcome. Mediations can be closed in several ways – agreement between the consumer and vendor is reached, a referral to DCWP’s General Counsel Division (GCD), referrals to other City agencies, and referrals to external entities such as New York State agencies.

2007-07-25T19:57:00.000

None

Yes

CB

307

Yes

Annually

4

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

2316

2316

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Modifications for accessibility for people with disabilities

No

Law Enforcement Bureau

The number of matters where modifications are made to housing accommodations, public accommodations, or workplaces in order to allow for accessibility for individuals with disabilities.

2007-05-22T16:34:00.000

None

No

Yes

Monthly

3

Fiscal Year

No

Number

2017

2017-05-01T00:00:00.000

27

277

1

DOHMH

Department of Health and Mental Hygiene

5349

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 1

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

301

No

Annually

26

Calendar Year

No

Number

2024

2024-03-01T00:00:00.000

NA

1

HPD

Housing Preservation and Development

8289

6645

Provide opportunities for New Yorkers to live in housing that is affordable and financially stable.

Increase the quantity of affordable housing in New York City.

Total housing starts (units) - Queens 8

No

Office of Development

The total number of housing units (starts) created or preserved and counted by HPD. Units are created or preserved through financed new construction or rehabilitation, regulatory agreements creating or extending affordability, and homebuyer and homeownership assistance. HPD counts units produced by Housing Preservation and Development, Housing Development Corporation, NYC Economic Development Corporation, New York City Housing Authority, Department of Homeless Services, City Planning and New York State Homes and Community Renewal.

2009-08-13T11:18:00.000

None

Yes

CB

408

No

Annually

6

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5343

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Bronx 7

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

207

No

Annually

26

Calendar Year

No

Number

2021

2020-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5349

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 1

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

301

No

Annually

26

Calendar Year

No

Number

2017

2016-09-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

2314

2314

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Complaints referred to the Office of Administrative Trials and Hearings

No

Law Enforcement Bureau

The number of complaints that the Law Enforcement Bureau refers to the Office of Administrative Trials and Hearings for trial.

2007-05-22T16:34:00.000

None

No

Yes

Monthly

3

Fiscal Year

No

Number

2021

2021-01-01T00:00:00.000

6

6

1

DOHMH

Department of Health and Mental Hygiene

5353

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 5

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

305

No

Annually

26

Calendar Year

No

Number

2025

2025-01-01T00:00:00.000

NA

1

NYPD

New York City Police Department

4723

3946

Manage public safety programs related to criminal activity.

Reduce the incidence of crime.

Robbery - 110th Precinct

No

NYPD Office of Management Analysis and Planning

Number of incidents of robbery corresponding to New York State Penal Law.

2008-03-03T17:26:00.000

Down

Yes

PP

110

Yes

Monthly

2

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

1

DOHMH

Department of Health and Mental Hygiene

5359

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 11

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

311

No

Annually

26

Calendar Year

No

Number

2025

2025-05-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

15292

15292

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

(Retired) Adult heart failure hospitalizations rate (per 100,000 population) (CY)

Yes

2023-12-07T15:59:00.000

None

No

No

Calendar Year

Yes

Number

2019

2018-12-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5332

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 8

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

108

No

Annually

26

Calendar Year

No

Number

2021

2020-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5378

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 12

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

412

No

Annually

26

Calendar Year

No

Number

2019

2019-04-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

11263

11263

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Value of civil penalties imposed ($)

No

Law Enforcement Bureau

The value in dollars of civil penalties ordered to be paid to the City due to violation of City Human Rights Law.

2019-01-15T14:16:00.000

None

No

Yes

Monthly

3

Fiscal Year

No

Currency

2025

2024-09-01T00:00:00.000

50000

120000

1

CCHR

City Commission on Human Rights

11263

11263

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Value of civil penalties imposed ($)

No

Law Enforcement Bureau

The value in dollars of civil penalties ordered to be paid to the City due to violation of City Human Rights Law.

2019-01-15T14:16:00.000

None

No

Yes

Monthly

3

Fiscal Year

No

Currency

2021

2021-03-01T00:00:00.000

69000

553000

1

DOHMH

Department of Health and Mental Hygiene

5362

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 14

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

314

No

Annually

26

Calendar Year

No

Number

2023

2022-11-01T00:00:00.000

NA

1

SBS

Small Business Services

13604

13604

Provide financial support and technical assistance for New York City's commercial districts throughout the five boroughs.

Strengthen and expand New York City's Business Improvement District (BID) program and other local economic development organizations.

Community-based development organizations receiving financial awards

No

Neighborhood Development Division

The number of individual community-based development organizations that received at least one grant award across all programs.

2022-08-01T16:17:00.000

None

No

No

Annually

4

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5367

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 1

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

401

No

Annually

26

Calendar Year

No

Number

2019

2019-02-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5383

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Staten Island 3

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

503

No

Annually

26

Calendar Year

No

Number

2020

2020-02-01T00:00:00.000

NA

1

DOE

Department of Education

6652

3811

Educate New York City’s children to become productive, engaged adults.

Improve academic achievement.

Average daily attendance (%) - School District 2

No

Automate the Schools Data System

The percentage of students present as calculated by the number of students present divided by the number of students present and absent, not including charter school students, for each school day. Includes District 75.

2007-08-14T14:43:00.000

Up

Yes

SD

2

No

Annually

6

School Year

No

Percentage

2026

2025-10-01T00:00:00.000

1

DOHMH

Department of Health and Mental Hygiene

5355

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 7

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

307

No

Annually

26

Calendar Year

No

Number

2022

2022-03-01T00:00:00.000

NA

1

HRA

Human Resources Administration

4055

4055

Increase financial independence and upward mobility out of poverty through employment, education, skills enhancement, job search, job placement, wellness services and other supports.

Provide access to child support services for eligible parents and their children.

Child support collected ($000,000)

No

New York State Office of Temporary & Disability Assistance, Department of Child Support Services: Monthly Calendar Year Comparisons of Collections—Total Collections

The cumulative total amount of child support collected on behalf of both cash assistance and non-cash assistance clients, including cases where the child resides outside the City and the non-custodial parent resides in the City.

2007-09-28T17:32:00.000

Up

No

Yes

Monthly

4

Fiscal Year

No

Currency

2026

2025-10-01T00:00:00.000

61.7

222.8

1000000

NYPD

New York City Police Department

6847

3979

Manage public safety programs related to criminal activity.

Respond to police emergencies quickly.

Average Response Time to crimes in progress - Critical (minutes) - 68th Precinct

No

Mayor's Office of Operations

The average dispatch and travel time for response to critical crimes in progress (such as shots fired, robbery, assault with a weapon). Response time is measured from the time the NYPD dispatcher receives the assignment to the time the officers arrive on the scene.

2007-09-04T18:41:00.000

Down

Yes

PP

110

No

PMMR/MMR

8

Fiscal Year

No

TimeSpan

2026

2025-10-01T00:00:00.000

1

DOF

Department of Finance

12510

12510

Customer Service

Customer service indicators

Average time to complete calls to the Customer Contact Center (minutes:seconds)

No

Customer Contact Center

The average time to complete calls received by the Department of Finance Customer Contact Center.

2021-08-05T14:26:00.000

None

No

No

Monthly

4

Fiscal Year

No

TimeSpan

2026

2025-10-01T00:00:00.000

12.37

11.57

1

CCHR

City Commission on Human Rights

2317

2317

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Average age of complaint caseload (days)

No

Law Enforcement Bureau

The average time open complaints have been in progress measured from the date the complaint was filed through to the close of the reporting period.

2007-05-22T16:34:00.000

None

No

No

Monthly

3

Fiscal Year

Yes

Number

2017

2017-06-01T00:00:00.000

468

468

300

300

1

DOHMH

Department of Health and Mental Hygiene

5373

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 7

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

407

No

Annually

26

Calendar Year

No

Number

2026

2025-07-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5335

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 11

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

111

No

Annually

26

Calendar Year

No

Number

2018

2018-05-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5368

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 2

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

402

No

Annually

26

Calendar Year

No

Number

2018

2018-02-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5378

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 12

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

412

No

Annually

26

Calendar Year

No

Number

2025

2024-12-01T00:00:00.000

NA

1