311 Web Content - Services

20130218-0953946C-7A12-11E2-B20C-96DAE110FEB8

Plumbing Work Without Permit Complaint

Report plumbing work done without a valid permit.

You can report plumbing work done by a licensed plumber but without a valid permit.

unpermitted, illegal, plumbing, pipe, sink, drain

2231

http://www1.nyc.gov/nyc-resources/service/2231/service

2099-12-31T00:00:00.000

2013-09-29T09:15:43.000

2015-12-29T15:30:12.000

20090318-C05ED01C-13C9-11DE-BA20-DA9C8587F253

Amusement Ride License, Permit, or Inspection

Apply for or renew a license to run rides such as roller coasters or ferris wheels. Schedule an inspection of a truck-mounted ride.

The City licenses amusement rides, including roller coasters, ferris wheels, or other thrill rides that are open to the public. <br /><br /> A business must have a Permanent Amusement Ride License for long-term ride operation or a Temporary Amusement Ride License for short-term operation. Truck-mounted, moveable rides must have a Portable Amusement Ride License. Businesses must have an amusement ride permit to construct, alter, or operate a ride. Operators must have a certificate of competence.<br /><br /> Portable rides must pass inspection each time they relocate. Ride operators are responsible for scheduling inspections in advance.

inflatable, slide, rollercoaster, bungee, jump, ride, thrill, ferris, wheel, bumper, car, carnival, fair, ferriswheel, street, roller-coaster, roller, collapsible, truck, trailer , certification, certificate, construct, build, alter, fun, mobile, operate

2783

http://www1.nyc.gov/nyc-resources/service/2783/service

2099-12-31T00:00:00.000

2015-04-30T16:55:42.000

2017-02-22T16:02:00.000

20080529-283CFB44-2DD6-11DD-9D06-EC98B256740D

Accessible Taxi Dispatch for Wheelchair Passengers

Request a yellow taxi pick-up in Manhattan for a passenger in a wheelchair.

<p>If you use a wheelchair, you can request an accessible yellow taxi for pick-up in Manhattan.</p> <p>You can request an accessible taxi by:</p> <ul> <li>Booking online</li> <li>Calling 311 or the dispatcher directly at (646) 599-9999</li> <li>Texting the dispatcher at (646) 400-0789 </li> <li>Using the mobile app WOW Taxi for iPhone or Android</li> </ul> <p>You can arrange your pick-up location and time with the dispatcher. You are expected to get to the agreed upon pick-up location without assistance from the taxi driver. Normal taxi fares apply. You won't be charged any fee for wait time. The meter will start when you are securely in the vehicle.</p> For pick-ups in the Bronx, Brooklyn, Queens, and Staten Island, you should contact a local car service to request a wheelchair-accessible car. <p>Starting in Spring 2017, people who use wheelchairs will be able to request an accessible taxi for pick-up in the Bronx, Brooklyn, Queens, and Staten Island.</p> <div style='position: absolute; left: -40px; top: -25px; width: 1px; height: 1px; overflow: hidden;' data-mce-bogus='1' class='mcePaste' id='_mcePaste'></div>

Metro, Taxi, call, reserve, arrange, pre-arrange, wheel-chair, yellow, cab, taxicab, disabled, accessable, wheelchair, dispatch, disability, accessibility, accessible, scooter, livery, fhv, for-hire-vehicle, for, hire, vehicle, car, Wheels, Wheels-on-Wheels, WOW, Ride, Charge, Taxi, Magic

1015

http://www1.nyc.gov/nyc-resources/service/1015/service

2099-12-31T00:00:00.000

2016-12-14T10:01:12.000

2017-02-22T16:01:59.000

20081118-1BFF40E4-B5B7-11DD-8E9F-96DAE110FEB8

Place of Assembly Complaint

Report an establishment that does not have a Place of Assembly permit posted.

<p>The City accepts reports of establishments without the required Place of Assembly Permit posted. The Place of Assembly Permit is required when 75 or more people are gathered indoors or 200 or more people are gathered outdoors.</p>

place of assembly, pa, permit, overcrowded, demonstration, rally, educational, meeting, outdoor, indoor, gathering, recreation, religious, social, maximum, exits, capacity, renew, inspection, tent, fair, pitch, bake, sale, fundraiser, BBQ, occupancy

2222

http://www1.nyc.gov/nyc-resources/service/2222/service

2099-12-31T00:00:00.000

2013-09-29T09:15:09.000

2017-02-22T16:01:58.000

2002-12-20-17-53-25_000010083e039f6c40028896

The Green Book

Get information about the official directory of the City of New York.

<p>You can access a free, online version of the City's official directory. The Green Book Online is searchable for information about City, State, and Federal agencies and their leadership. </p> <p>You can purchase a copy of the print edition from the CityStore.</p>

onlinee, Internet, digital, greenbook, city, state, federal, government, gvt, contact, guide, directory, listing, phone, number, index, municipal, official, green, book, gov, govt, citystore, store, updated, digital, searchable, New, York, Times, article, agency, leadership, contact

2601

http://www1.nyc.gov/nyc-resources/service/2601/service

2099-12-31T00:00:00.000

2016-12-21T11:56:41.000

2017-02-22T16:02:00.000

2002-12-06-11-06-19_000010083df0cafd40020b8b

New York State Taxes

Get information and forms for taxes collected by the State.

<p>You can get information about filing and paying New York State personal income tax and business tax. You can also download tax forms and get refund information.</p>

NYC, personal, income, tax, empire, zone, program, sale, payer, commuter, form, e-file, efile, incentive, 10EZ, new, york, city, bill, rights, personal, income, refund, NY, NYS, file, IT241, amend, return, NCP, EIC, non-custodial, parent, waiver, highway, hurricane, HUT, IFTA, license, fuel, relief, help, Highway Use Tax, Fuel Use Tax, vehicle, truck, 4506T-EZ, transcript, 4506T

2545

http://www1.nyc.gov/nyc-resources/service/2545/service

2099-12-31T00:00:00.000

2015-03-17T15:57:55.000

2017-02-22T16:01:58.000

20121226-7E0886B8-4FA7-11E2-B20C-96DAE110FEB8

Media Employee Training Program

Learn about the Made in NY Media Employee Training (MET) program for small businesses in the media and entertainment sectors.

<p>The New York City Department of Small Business Services and the Mayor's Office of Media and Entertainment announced that $500,000 is available through the new training program, Made in NY Media Employee Training. The program is designed to help small businesses in the media and entertainment sectors train their employees in new technologies. Qualifying businesses may be granted up to 70% of training costs, covering:</p> <ul> <li>External training providers</li> <li>Trainee wages</li> <li>Internal instructor wages</li> <li>Training facilities</li> <li>Books and materials</li> </ul> <p>Businesses will be assessed on their ability to impact New York City's economy. Grants are primarily offered to businesses that need training for:</p> <ul> <li>New equipment or software investment</li> <li>New product or market investment</li> <li>Employees to perform new or different jobs</li> <li>Updating outdated skills</li> <li>Advanced occupational skills</li> <ul> <p>For a free consultation and assessment, contact <a href='mailto:training@sbs.nyc.gov'>training@sbs.nyc.gov</a>.</p>

advanced, apply, assessment, books, business, computer, consultation, cost, entertainment, equipment, facilities, grant, investment, made, materials, mayors, MET, money, new, office, skills, small, software, technology, update, wages, york

2900

http://www1.nyc.gov/nyc-resources/service/2900/service

2099-12-31T00:00:00.000

2013-09-29T10:51:43.000

2017-02-22T16:01:59.000

20090318-F680CE52-13C9-11DE-9341-A3E6EB9B1735

Cesspool Permit

Apply for a permit to construct a cesspool.

The City regulates the construction of cesspools.<br><br>To apply for a Cesspool Permit, download the PW1 Plan or Work Approval Application form online or pick it up at a Department of Buildings (DOB) Borough Office.

install, remove, alter, dig, sewage, cess, pool, application, plumbing

1361

http://www1.nyc.gov/nyc-resources/service/1361/service

2099-12-31T00:00:00.000

2016-04-07T12:03:40.000

2016-12-12T15:30:13.000

20090806-92D0564C-8297-11DE-8E9F-96DAE110FEB8

Breastfeeding Assistance

Get breastfeeding information and assistance.

<p>You can get information about breastfeeding assistance and the City's 'Latch on NYC' initiative.</p>

breastfeeding, breast, feed, feeding, baby, counseling, counselors, peer, mothers, La, Leche, new, hospital, brochure, publication, magnets, work, National, Breastfeeding, Helpline, HHS, Latch, On, Initiative, formula, Mayor, banning, ban, NYS, initiative.

1238

http://www1.nyc.gov/nyc-resources/service/1238/service

2099-12-31T00:00:00.000

2016-06-03T17:56:32.000

2016-12-12T15:30:11.000

20160809-7150A25A-5E64-11E6-B7F2-AE4CD043D58A

NYC Small Business Support Center

Get information, assistance, and services for small businesses from multiple agencies at one convenient location.

<p>You can get information and assistance to help you start or manage your small business at the NYC Small Business Support Center. At the Center, you can access services from the Department of Consumer Affairs (DCA), the Department of Health and Mental Hygiene (DOHMH), and Small Business Services (SBS) at one convenient location.</p> <p>You can:</p> <ul> <li> Access services to save your business money, such as business courses, legal assistance, and financing</li> <li>Learn how to recruit and train staff</li> <li>Apply for Minority and Woman-Owned Business Enterprise (M/WBE) certification</li> <li>Learn how to sell to the government</li> <li>Get help understanding and complying with City rules that affect your business</li> <li>Get one-on-one help to figure out which licenses, permits, and inspections you need</li> <li>Apply for, renew, amend, and make payments for licenses and permits from DCA and DOHMH</li> <li>Take licensing tests</li> <li>Get fingerprinted for DCA licenses</li> <li>Schedule pre-operational Health (DOHMH) and range hood (FDNY) inspections</li> </ul>

business, MWBE, support, sell, government, course, help, service, licensing, license, NYC, Jamaica, center, Queens, solutions, violation, plan, One, stop, first, SB1, renew, apply, incentive, DCA, permit, DOHMH, SBS, minority, woman, enterprise, inspection, range, hood, fingerprint, finger, print, train, recruit, owner

5984

http://www1.nyc.gov/nyc-resources/service/5984/service

2099-12-31T00:00:00.000

2016-08-09T15:48:16.000

2017-02-22T16:01:59.000

20041015-C8D87746-1EE8-11D9-B69D-E201F20E2C4E

Lawsuit Settlement for Homeless Families

Get information about fines owed to homeless families under several lawsuits, including the McCain lawsuit.

<p>The City provides information about fines and payments that may be owed to homeless families as the result of the following lawsuits:</p> <ul class='dashes'> <li>Boston v. City</li> <li>Consentino v. Carrion</li> <li>Lamboy v. Doar</li> <li>McCain v. Bloomberg</li> <li>Slade v. Bloomberg</li> </ul>

check, claim, bronx, fine, overnight, over-night, night, sleep, slept, eau, 150, mccain, mccane, mc, cain, mac, macain, maccain, litigation, shelter, Boston, v, vs, versus, Bloomberg, Lamboy, Doar, Slade, Consentino, Carrion, money, court, order, class, action, lawsuit, law, suit, sue, sued, lawyer, fine, Michele, Michelle, Ovesey, Ovsee, Ovesee, Ovasee, DHS, homeless, rights, settlement, Analytics, Analitics, Analiticks, Analytic, Chanhassen, Minnesota, MN

2430

http://www1.nyc.gov/nyc-resources/service/2430/service

2099-12-31T00:00:00.000

2015-03-02T14:29:54.000

2017-02-22T16:01:58.000

20090318-FC1DB12C-13C9-11DE-AC7C-EF7AF68E41B5

Excavation or Demolition Permit

Apply for a permit to demolish a building or excavate property.

<p>You need a permit to excavate or demolish any building, structure, or property.</p><p>To apply for an Excavation or Demolition Permit, you can download the PW1 Plan or Work Approval Application form online or pick up a copy at a Department of Buildings (DOB) Borough Office.</p>

building, application, structure, tear, down, dig, hole, remove, rip, bulldoze

1621

http://www1.nyc.gov/nyc-resources/service/1621/service

2099-12-31T00:00:00.000

2016-04-07T12:04:25.000

2017-02-22T16:01:58.000

2002-12-05-22-24-22_000010083df018694001eaaf

Buy a Classic Photo from the City Archive

Get information about buying high quality prints of classic images of New York City.

You can purchase prints of unique classic images from the City's Municipal Archives. Each photograph is custom-printed by hand from a vintage negative. The prints are suitable for framing and are shipped flat. <br /><br />The Municipal Archives owns the rights to its photographs and accepts applications for permission to use them.

print, classic, image, photograph, Bertillon, photo, picture, archive, gift, souvenir

2861

http://www1.nyc.gov/nyc-resources/service/2861/service

2099-12-31T00:00:00.000

2014-10-27T14:27:23.000

2017-02-22T16:01:58.000

20090318-FFACB586-13C9-11DE-8338-BFBBEB894F20

Home Improvement Permit

Get information about the types of building construction projects and alterations that require permits.

To find out if a home improvement or construction project requires a permit, you should first contact a registered architect or professional engineer.<br><br>Certain improvement projects, including interior painting, installing kitchen cabinets and bookshelves, or replacing bathroom fixtures, usually do not require a permit.<br><br>For more information about the types of building construction projects and alterations that require permits, you may contact your Department of Buildings Borough Office.

alteration, construction, sink, floor, tile, bathroom, build, add, basement, wall, change, contractor, extend, need, hire, pipe, plumbing, gas, general

2957

http://www1.nyc.gov/nyc-resources/service/2957/service

2099-12-31T00:00:00.000

2016-04-07T12:05:22.000

2017-02-22T16:02:00.000

20131127-B7D86C78-5794-11E3-B2EA-FB75B933CE61

FEMA - Flood Insurance Rate Maps

Get flood insurance requirements and building construction standards for your property.

<p>The Federal Emergency Management Agency (FEMA) has updated their Flood Insurance Rate Maps (FIRMs) to identify areas that are at risk of flooding. These maps are tied to the City’s Building Code, which establishes safe construction standards for building in the floodplain. Property owners can use these maps to determine their flood insurance requirements. They can also determine if their structure is in the floodplain and look up the specific preliminary base flood elevation and flood zone by address.<br /><br />FEMA will have a Technical Appeals Period for the FIRMs. This will begin on March 31, 2015 and will last for 90 days. An appeal must be based on scientific and technical issues with FEMA methodology and mapping. An appeal can object to the new or modified Base Flood Elevations (BFEs), floodplain boundaries or flood zone designations on the updated Flood Insurance Rate Maps. Because there is additional data required to submit an appeal, appeals can be submitted online or by mail to:<br /><br />Mayor's Office of Recovery and Resiliency<br />c/o Flood Map Appeals<br />253 Broadway, 10th Floor<br />New York, NY 10007</p>

FEMA, A Zone, V Zone, floodplain, flood, flooding, zone, maps, hazard, base flood elevation, BFE, preliminary, coastal, storm, ABFE, Sandy, hurricane, wave, work, federal

3444

http://www1.nyc.gov/nyc-resources/service/3444/service

2099-12-31T00:00:00.000

2015-03-04T12:28:05.000

2017-02-22T16:01:59.000

20150409-EC51CA16-DEC6-11E4-B1B8-016925E2D2F1

ACCESS NYC

Screen for eligibility for benefit programs. Apply online for some programs.

<p>ACCESS NYC is an online public screening tool that you can use to determine the City, State and Federal health and human service benefit programs for which you are potentially eligible to enroll.</p> <p>You will need to answer a set of questions and a list of programs that you are eligible for will be provided. In addition to screening, you can learn about the programs, how to apply, where to go, and print filled-in applications. You can apply online for certain programs through ACCESS NYC.</p>

Access, ACCESSNYC, benefit, program, information, application, form, offices, online, assistance, welfare, help, employment, services, easy, screen, pre-screen, social, eligibility, eligible, integrated, human, services, system, IHSS, internet, nyc.gov, pilot, NYC Easy Screening, food, stamps, public, health, insurance, Medicaid, tax, credit, housing, nutrition, health care, financial, training, children, disability, rent, DRIE, STAR, school, tax, senior, citizen, exemption, sche, rent, child, credit, scrie, eitc, section, 8, plus, medicaid, prenatal, private, prekindergarten, pre, kindergarten, OST, access NY, Veteran, School Meals, Summer Meals, Women, Infants, Children, Disabled, Homeowner, Unemployment, Home Energy Assistance Program, HEAP, WIC, DHE, UI, Workforce1, WF1, Summer Youth, SYEP, In-School Youth, ISY, Resident, NYCHA, RES, SES, Nurse-Family Partnership, NFP, Commodity Supplemental, CSFP, subsidized, child, care, out, school, time, after-school, after, online applications, apply online, School lunch, school breakfast, free lunch, reduced-price lunch, free meals, reduced-price meals, SNAP, food, stamps

4866

http://www1.nyc.gov/nyc-resources/service/4866/service

2099-12-31T00:00:00.000

2016-11-29T20:05:24.000

2017-02-22T16:01:59.000

20090318-E1BB6C5C-13C9-11DE-B259-A5E1DBAE5728

Pool or Billiard Room License

Apply for or renew a license for a business with three or more pool, billiard, or pocket billiard tables.

The City licenses pool or billiard halls.<br><br>A business must have a Billiard Hall License to have three or more pool, billiard, or pocket billiard tables.

billiards, pool table, poolhall, renew, pool, pocket, billiard, apply, permit, business, open, start, consumer, affairs, own, owner, bar, cue

2240

http://www1.nyc.gov/nyc-resources/service/2240/service

2099-12-31T00:00:00.000

2015-04-30T17:12:26.000

2017-02-22T16:01:58.000

2002-12-06-19-07-55_000010083df13c5440024357

Funeral Preparation Guide

Get a guide to planning a funeral.

You can get a guide to planning a funeral, including a checklist of important details to handle immediately after someone passes away.

death, mortuary, bury, wake, cremation

1742

http://www1.nyc.gov/nyc-resources/service/1742/service

2099-12-31T00:00:00.000

2015-05-01T10:05:40.000

2017-02-22T16:01:58.000

20090318-D13DFB74-13C9-11DE-B4B2-8AC0B454538D

Find a Police Precinct or PSA

Find a police precinct or police service area (PSA).

<p>You can get information about New York City police precincts and police service areas (PSAs).</p>

contact, phone, address, location, local, neighborhood, call, telephone, number, near, nearest, service, area, psa, crossing, guard

1678

http://www1.nyc.gov/nyc-resources/service/1678/service

2099-12-31T00:00:00.000

2015-04-13T10:12:54.000

2017-02-22T16:01:58.000

20090318-F6BC3FB4-13C9-11DE-A0B8-DE79C75C65DE

CFC and Freon Removal Appointment

Schedule or cancel a CFC (Freon) removal appointment. An appointment is required to remove CFCs from refrigerators, air conditioners, or any other cooling appliance before recycling.

<p>You must make an appointment before discarding any appliance containing Freon or chlorofluorocarbon gas (CFC) from your residence.</p> <p>Appliances with CFC include:</p> <ul> <li>Refrigerators/Freezers (for safety reasons, doors, hinges, and locks must be removed)</li> <li>Air conditioners/Dehumidifiers</li> <li>Water coolers</li> </ul> <p>You can schedule up to six appliances for CFC removal per appointment.</p> <p>You must place all appliances out with their backs facing the street. Only appliances that are tagged for pick-up will be collected.</p> <p>You may cancel a CFC and Freon removal appointment no later than 4 PM the day before the appointment. If the appliance is at the curb, you must bring it back inside before the appointment date.</p>

cfc, appliances, removal, freon, ac, air, conditioner, freezer, refrigerator, a/c, dehumidifier, de-humidifier, soda, machine, fridge, dispose, appliance, gas, chlorofluorocarbon, tagged, schedule, appointment, pickup, remove, trash, garbage, rid, throw, chloroflorocarbon, application, web, scheduling, error, mistake, address, wrong, bad, incorrect, recycling, day, change, fix, cancel, cancellation

1354

http://www1.nyc.gov/nyc-resources/service/1354/service

2099-12-31T00:00:00.000

2016-11-29T20:08:27.000

2016-12-07T15:30:21.000

20090318-139D98B2-13CA-11DE-9321-F4CD4A6C70F9

Water Supply System

Get information about the water supply system, including maps.

The City provides information about the water supply system, including maps.

maps, water, DEP, facts, brochure

2734

http://www1.nyc.gov/nyc-resources/service/2734/service

2099-12-31T00:00:00.000

2015-04-03T15:07:15.000

2017-02-22T16:01:59.000

20090318-C630E03E-13C9-11DE-96CA-C87CE2936945

Case Management for Seniors

Get help with benefits and entitlements for frail or homebound seniors.

The City provides benefit and entitlement counseling for frail or homebound seniors age 60 and older. Frail or homebound seniors can receive assistance at home through case management agencies. The services the City offers are based on the senior's needs.

transition, change, letter, DFTA, long, term, care, senior, Who, is, my, assigned, case, manager, management, agency social, worker, find, out, contact, name, old, elderly, Council, CSCS, agency, late, rude, mean, slow, bad, poor, service, wrong, respond, visit, wait

1343

http://www1.nyc.gov/nyc-resources/service/1343/service

2099-12-31T00:00:00.000

2013-09-29T08:08:56.000

2017-02-22T16:01:58.000

20090318-DD5F871A-13C9-11DE-800B-B7F8ACECAD56

Medicare

Get information about Medicare, including enrollment, card replacement, Medicare Savings Programs, and Medicare Part D drug plan information.

<p>Medicare offers healthcare assistance for seniors age 65 and over and people with disabilities. You can get information and assistance with Medicare, including enrollment, coverage, billing, ordering a replacement Medicare card, and various Medicare Savings Programs.</p> <p>Through the Medicare Part D program, Medicare offers prescription drug insurance to Medicare participants. Medicare Part D Enrollment sites help seniors age 65 and older and disabled people with Medicare with:</p> <ul> <li>Prescription drug questions</li> <li>Signing up for a Medicare Part D prescription drug plan</li> <li>Problems with a selected drug plan</li> <li>Assistance for those who have just become eligible for Medicare or who will become eligible for Medicare soon</li> </ul> <p>The Health Insurance Information Counseling and Assistance Program (HIICAP) offers free counseling about Medicare to seniors and people with disabilities.</p> <p>You can also attend a monthly orientation class if you're new to Medicare or will soon be eligible. The free class is held in Manhattan. Registration is required. You can get the current schedule or reserve a place by emailing <a href='mailto:ehauseman@aging.nyc.gov'>ehausman@aging.nyc.gov</a> or calling (212) 442-0922.</p> <p>You can report unusual Medicare claims and possible Medicare fraud to the state-wide Senior Medicare Patrol - Medicare Fraud Hotline at (877) 678-4697.</p>

medicare, replacement, ordering, card, medicare card, public assistance, healthcare, elderly, health, senior, disabled, handicap, disability, drug, rx, enroll, plan, dual-eligible, dual, counseling, sign, prescription, medicine, epic, formulary, eligible , MSP, saving, program, QMB, SLMB, QI, QI1, QI-1, pay, part, premium, SHIP, medigap

2012

http://www1.nyc.gov/nyc-resources/service/2012/service

2099-12-31T00:00:00.000

2016-11-29T20:13:54.000

2017-02-22T16:01:58.000

2003-09-25-12-28-52_000010083f7317ce4000fc11

Fingerprinting Request

Request to be fingerprinted.

<p>You can get fingerprinted for a fee. If you need fingerprinting for a specific application or situation, first make sure your understand the requirements you must meet.</p> <p>The first fingerprint card costs $25, and each additional card costs $1. You can pay by bank check or money order made out to the New York Police Department. Major credit cards (MasterCard, Visa, American Express, Discover, or a bank debit card with the Visa or MasterCard logo) are also accepted at One Police Plaza.</p> <p>You can get fingerprinted at Police Headquarters, located at One Police Plaza, Room 152A, Monday to Friday, between 9 AM and 3 PM. Some local precincts also do fingerprinting, but hours and availability vary.</p>

finger, print, fingerprint

1694

http://www1.nyc.gov/nyc-resources/service/1694/service

2099-12-31T00:00:00.000

2016-11-29T20:10:56.000

2017-02-22T16:01:59.000

2003-06-04-11-39-22_000010083ede12b34000154e

Retail Store Complaint

Make a complaint about a store that commits fraud or uses deceptive practices.

You can make a complaint about fraud or deceptive practices by retail stores. Complaints may include:<br /> <ul class='dashes'> <li>False advertising: Please keep a copy of the misleading or deceptive advertisement.</li> <li>Overcharging.</li> <li>Refusing an exchange, return, or refund: Businesses must post a sign indicating their exchange, refund, or return policy. Businesses must give refunds on unused, undamaged goods within 20 days of purchase unless a sign limiting the refund policy is posted.</li> <li>Selling damaged or defective goods.</li> <li>Not delivering goods or services.</li> <li>Not posting prices or providing a complete receipt: All receipts must show the total amount paid, including a separate statement of tax, date, actual business name and address of the merchant, and the make and model of audio, photographic, and video equipment. Receipts must be itemized.</li> <li>Providing an illegal receipt: By law, all businesses that accept payment by credit card must remove the expiration date and all but the last five digits of the credit card number on the customer copy of receipts.</li> <li>Not posting credit card limitations.</li> <li>Not providing layaway terms or ID requirements.</li> <li>Selling prohibited items, such as box cutters, etching acid, tobacco products, or laser pointers to minors and toy (fake) guns that are not brightly colored. </li> </ul> <br />The City does not accept complaints about employee behavior or rudeness.

overcharge, store, retail, market, supermarket, bodega, grocer, merchant, shop, outlet, hardware, hard, ware, hardwear, gift, cards, illegal, fee, credit, farmacy, pharmacy, out, dated, defective, old, expired, employee, employer, worker

2368

http://www1.nyc.gov/nyc-resources/service/2368/service

2099-12-31T00:00:00.000

2017-01-05T15:51:13.000

2017-02-22T16:01:59.000

2002-12-05-23-38-55_000010083df029e34001f2f0

Community Action Program Information

Get information about a program that provides community services for seniors, immigrants, youth, and families.

The City sponsors various Community Action Programs. These programs are concerned with seniors, immigrants, youth, housing advocacy and assistance, parent education, family support and special initiatives around fatherhood, immigrant and adolescent literacy.

violence, intervention, youth, counseling, academic enhancement, advocacy, fatherhood, father, neighborhood, development, family, support, community action, HIV, community, Neighborhood, Development, Areas

1424

http://www1.nyc.gov/nyc-resources/service/1424/service

2099-12-31T00:00:00.000

2016-07-15T14:00:22.000

2017-02-22T16:01:59.000

20110110-F9E42AD0-1CF0-11E0-BC2C-96DAE110FEB8

Bat Contact with Person or Animal

Report of a bat that has bitten or scratched a person or animal.

The City sends staff to respond to bats that have bitten or scratched a person or pet.<br /><br />If the bat is in the house, do not release the bat. The bat will be picked up for rabies testing.

bat, rabid, rapid, rabies

1137

http://www1.nyc.gov/nyc-resources/service/1137/service

2099-12-31T00:00:00.000

2016-04-05T09:42:54.000

2017-02-22T16:01:58.000

20090318-000DA436-13CA-11DE-84CC-E9D64ACDA2BA

Homeless or Runaway Shelter Comment or Complaint

Make a comment or complaint about a homeless shelter, drop-in center or runaway youth shelter.

<p>You can make a complaint about a homeless shelter, drop-in center, or shelter for runaway or homeless youth. The City regularly inspects shelters and other facilities for homeless individuals, and your complaint will be investigated.</p> <p>It is best if you discuss your complaint with the staff at your shelter first.</p>

dirty, dangerous, unsafe, hazard, fight, steal, theft, things, stuff, take, unsanitary, cold, heat, heating, harass, harrass, haras, filthy, violence, violent, crazy, inspect, intake, drop, in, dropin, rat, mouse, mice, rodent, vermin, roach, bug, fly, flies, ant, beetle, infestation, wasp, gnat, mold, mildew, slime, smelly, gross, bathroom, toilet, piss, nasty, garbage, messy, clean, loiter, Covenant, House, Under, 21, SCO, Safe Horizon, GEMS, Good Shepherd Services, Turning Point, Rachel's Place, Sylvia, Ali, Forney, Safe Space, Promesa, Green, Chimneys, Bronx Community Pride, Seaman's Society, Inwood House,Children, crisis, residence, child, teen, teenager, shelter, emergency, housing, truant, run, away, homeless, sleep, slept, crash, runaway, run-away, caseworker, director, client, staff

1853

http://www1.nyc.gov/nyc-resources/service/1853/service

2099-12-31T00:00:00.000

2016-11-29T20:12:36.000

2017-02-22T16:02:00.000

20060203-CA2EAA56-94CC-11DA-B6B7-AF044119451B

Pigeon Trapping Without Permit

Report a person trapping pigeons without a permit.

The City requires a permit to trap pigeons. The City accepts reports of people trapping pigeons on private, commercial, or public property without a permit. <br /><br />Owning pigeons is not illegal in New York City. The City does not accept complaints about people keeping pigeons in coops or as pets.

trap, trapping, setting, pigeon, permit, pigen, pidgen, complaint, catching, catch, complain

2218

http://www1.nyc.gov/nyc-resources/service/2218/service

2099-12-31T00:00:00.000

2016-04-05T09:46:19.000

2017-02-22T16:01:58.000

2003-06-25-20-56-11_000010083efa44ae40006575

Find a Senior Center

Find a senior center.

<p>Senior centers offer a variety of programs and services to New Yorkers ages 60 and older. Senior centers may offer meals, educational and recreational activities, social services, application assistance, and volunteer opportunities. Contact your neighborhood senior center for information about specific programs.</p>

old, locate, cool, elderly, community, aging, dfta, neighborhood, recreation, program, senior, center, lunch, meal, breakfast, class, ballroom, dance, sewing, nutrition, computer, application, case, assistance, education, computer, congregate, Fall, Prevention, Program, Age, Friendly, innovative, SAGE, VISIONS, blind, vision, impaired, gay, lesbian, bisexual, transgender, ISC

1687

http://www1.nyc.gov/nyc-resources/service/1687/service

2099-12-31T00:00:00.000

2015-08-10T10:03:36.000

2015-12-24T15:30:14.000

20130418-E794CC62-A831-11E2-B20C-96DAE110FEB8

Carbon Challenge

Information about an initiative to cut greenhouse gas, improve air quality, and fight climate change in New York City.

<p>The Carbon Challenge is an initiative launched as part of the City's PlaNYC environmental sustainability program which encourages businesses, universities, and other organizations to cut greenhouse gas emissions, improve air quality, and reduce the impact of climate change.</p>

greenhouse, gas, environment, environmental, sustainable, sustainability, emissions, pollution, green, greenyc, plan, planyc, 2030,

1329

http://www1.nyc.gov/nyc-resources/service/1329/service

2099-12-31T00:00:00.000

2015-09-24T10:25:29.000

2015-12-24T15:30:10.000

2003-06-27-14-41-32_000010083efc8fdf400068f4

Summer Heat Health Tips Brochure

Advice about how to cope with summer heat.

Ready New York: Beat the Heat is a brochure about how to stay cool and healthy in extreme heat. It is available in English, Arabic, Haitian Creole, Korean, Russian and Spanish.

management, office, hot, tips, cool, weather, cold, beat, heat

2565

http://www1.nyc.gov/nyc-resources/service/2565/service

2099-12-31T00:00:00.000

2015-05-14T10:00:34.000

2015-12-24T15:30:11.000

20090318-E81AA7C0-13C9-11DE-8512-8D7A0F52825D

Squeegee Complaint

Report a person requesting money for unwanted car window washing.

The City accepts reports of people requesting money for unwanted car window washing.

squeegee, auto, individual, individuals, car, windshield, wind, clean, windex, wipe, wiper, cleaning, intersection, red, right, now, current, present, presently, bum, homeless, street, beg, beggar, begging, squege, skweegee, squegy, squeegy, squeegey, location, often

2513

http://www1.nyc.gov/nyc-resources/service/2513/service

2099-12-31T00:00:00.000

2013-09-29T09:34:26.000

2015-12-24T15:30:11.000

20090318-B4D9EE3E-13C9-11DE-B5AB-FD81AEC241FF

Citizenship and Immigration Assistance

Get immigration and citizenship services, including help with applications, fees, and finding legal assistance.

<p style='margin-bottom:12pt'>You can get immigration and citizenship services, including:</p> <ul> <li><span>Requests for immigration or citizenship application forms</span></li> <li><span>Immigration application fees and fee schedules</span></li> <li><span>Assistance when there are extended delays after an application has been submitted for citizenship, naturalization, a green card, work visa, asylum, and other immigration status information or benefits</span></li> <li><span>The New Americans Hotline, which offers referrals to community organizations that can help with immigration legal assistance, applications for citizenship, green cards, and other immigration status information or benefits</span></li> <li><span>English as a Second Language instruction</span></li> <li><span>United States civics and citizenship classes</span></li> <li><span>Counseling</span></li> </ul>

naturalization, immigration, longstanding, constituent, imigration, INS, USCIS, citizenship, visa, immigrant, delay, imigrant, citizen, green, card, application, form, guidelines, new, asylum, permanent, residency, uscis, authorization, naturalize, refugee, turned, down, appeal, deport, deportation, deny, denial, fee, cost

1897

http://www1.nyc.gov/nyc-resources/service/1897/service

2099-12-31T00:00:00.000

2015-09-10T15:57:07.000

2015-12-24T15:30:13.000

20111028-42BD7560-0178-11E1-AC24-CA169B013781

Stillbirth and Miscarriage Certificate

Request a Stillbirth or Miscarriage Certificate.

<p>Certificates of Stillbirths and Miscarriages are filed by medical facilities and funeral directors. The parents or funeral directors can apply for a stillbirth or miscarriage certificate. The certificate costs $15 for each copy&#160;and can only be ordered in person or by mail.&#160;If your child was born with some evidence of life such as a heartbeat or voluntary muscle movement, you must apply for a death certificate.</p>

stillbirth, miscarriage, stillbirths, miscarriages, miscarriages, certificate, death, baby, spontaneous, termination, pregnancy, cerificate, miscarriage,

2523

http://www1.nyc.gov/nyc-resources/service/2523/service

2099-12-31T00:00:00.000

2013-09-29T09:35:43.000

2015-12-24T15:30:13.000

2003-08-11-12-04-06_000010083f37be814000bd91

Tuberculosis

Get information about tuberculosis screening and treatment.

<p>The City provides tuberculosis (TB) screening and treatment to eligible patients at its clinics and hospitals. Appointments are required.</p> As of January 1, 2015, New York City Health Department clinics will adopt new health insurance and billing practices in order to comply with State law and Medicaid rules. Chest center staff will ask for your health insurance information. The Health Department will not collect any payments or copayments, and if you do not have health insurance, you will still get services. Your visit remains confidential.

clinics, tuberculosis, TB clinics, tuberculosis clinics, health department clinics, free clinics, clinic billing, tb, lung, breathe, black, chest, treatment, test, throat, cough, blood, x-ray, center, clinic, PPD, hepatitis, hep, B, C, hepB, hepC

2650

http://www1.nyc.gov/nyc-resources/service/2650/service

2099-12-31T00:00:00.000

2015-03-02T14:24:34.000

2015-12-24T15:30:13.000

20090318-0895E1C2-13CA-11DE-8A56-E2E841CA9A22

Prevailing Wage Assistance

Get help for workers who were not paid the appropriate wages with recovering money.

The City provides assistance in attempting to recover money for workers who were not paid the appropriate wage.<br /><br />Information is available if you have complaints or questions about prevailing wages paid by building contractors to the New York City Housing Authority (NYCHA).

wages, paid, money, attempts, recovery, existing, wage, employee, unfair, cheat, underpay, nycha, information, prevailing, contractor, subcontractor, payment, minimum, worker, construction, complaint, labor, cheap

2248

http://www1.nyc.gov/nyc-resources/service/2248/service

2099-12-31T00:00:00.000

2016-06-06T14:18:44.000

2017-02-22T16:01:59.000

20090318-140A8F44-13CA-11DE-9AD8-E8E0AB266B03

Watershed and Reservoir Land

Get information about watershed rules and permits.

The City issues and renews Watershed Recreation Access Permits for boating, fishing, hunting and other recreational activities on upstate reservoir lands. There is no charge for a Watershed Recreation Access Permit.

public, access, recreation, reservoir, hunt, fish, hike, upstate, boat, dep, land, deer, season, sports, lake, rules, regulations, water, supply, permit, row, allow

2736

http://www1.nyc.gov/nyc-resources/service/2736/service

2099-12-31T00:00:00.000

2015-04-03T15:07:42.000

2017-02-22T16:01:59.000

2002-12-06-13-23-34_000010083df0eb2840022035

Mayor's Management Report

Get information about City agency performance.

The Mayor's Management Report (MMR) is a government 'report card' that measures actual performance and service delivery by city agencies. It highlights agency accomplishments, as well as city services that require additional improvements. It serves as an important tool in improving initiatives involved in public safety, quality of life, and customer service delivery.<br><br>The MMR is released twice a year. The Preliminary MMR provides information about city service delivery during the first four months of the fiscal year. The fiscal MMR covers the entire fiscal year.<br><br>Additional and more frequently updated information on agency performance measures is included in the online Citywide Performance Reporting (CPR) system.

services, fiscal, performance, agency, public, card, indicator, statistics, annual, trend, metric, new, york city, official, performing, neigborhood, preliminary, MMR, PMMR, Citywide, Performance, Reporting, CPR

2013

http://www1.nyc.gov/nyc-resources/service/2013/service

2099-12-31T00:00:00.000

2014-09-18T10:54:43.000

2017-02-22T16:01:59.000

2003-05-07-19-18-31_000010083eb9944b40040de4

Senior Caregiver Services

Get information for people caring for an adult 60 or older who has dementia, Alzheimers, or another care need.

The City provides caregiving referrals to family and friends who are assisting a senior who is 60 or older and has dementia or Alzheimer's disease or another care need. 

resource, information, family, senior, aged, respite, caregiver, caregiving, support, friend, assistance, care, help, relief, mother, father, daughter, son, giver, giving, elder, eldercare, Alzheimer, dementia, caretaker, take, old, elderly, give, Alzheimer's, Coordinating, Council, Community, Forum, NYS, State, long, term, training

2428

http://www1.nyc.gov/nyc-resources/service/2428/service

2099-12-31T00:00:00.000

2014-12-01T16:21:49.000

2017-02-22T16:01:58.000

20090318-E5A86A18-13C9-11DE-8F9A-CE62DA29CAB4

Scrap Metal Processor License

Apply for or renew a license to purchase, process, or ship scrap metal.

The City licenses scrap metal processors.<br><br>A business must have a Scrap Metal Processor License to buy, process, or ship ferrous or non-ferrous scrap metal.

iron, recycling, salvage, steel, scrap, junkyard, junk, auto, wreck, metal, crush, renew, online, renewal, service, crush

2413

http://www1.nyc.gov/nyc-resources/service/2413/service

2099-12-31T00:00:00.000

2015-04-30T17:14:38.000

2017-02-22T16:01:58.000

20090604-E3056118-5144-11DE-8AA0-E41FA3DEA5E7

Find a Missing Vehicle Parked Blocking a Driveway

Find a vehicle that was towed because it was blocking access to a driveway.

<p>You can get information about a vehicle that was towed because it was blocking access to a driveway. Most vehicles that are towed for blocking a driveway are moved by a private tow company. To find your relocated vehicle, contact the local police precinct where you last saw the vehicle.</p>

vehicle, car, auto, automobile, truck, suv, van, tow, parking, ticket, violation, summons, judgment, lost, stolen, missing, impound, pound

1690

http://www1.nyc.gov/nyc-resources/service/1690/service

2099-12-31T00:00:00.000

2016-11-29T20:10:44.000

2017-02-22T16:01:58.000

20060718-87D94FA0-1693-11DB-9B9D-96DAE110FEB8

Long Term Care Insurance

Get information about private insurance to cover long term care costs.

The City provides information and counseling on paying for long term care services for people aged 40 and over and their caregivers. Counselors offer information on how to purchase a private long term care insurance policy and about the financing options that help pay for long term care services.

long, term, long-term, care, insurance, NYS, Partnership, plan, senior, elderly, aged, aging old, caregiver, caregiving, giver, care-giver, eldercare, elder-care, premium, nursing, home

1921

http://www1.nyc.gov/nyc-resources/service/1921/service

2099-12-31T00:00:00.000

2015-03-02T14:33:36.000

2017-02-22T16:01:59.000

2002-12-06-19-07-55_000010083df13c554002435b

Home Improvement Guide

Get a guide to working with home improvement contractors.

You can get a guide to working with home improvement contractors.<br><br>The guide includes information about activities that are considered home improvement, licensing requirements, finding a reputable home improvement contractor, industry organizations, getting a detailed cost estimate, contract negotiations, controlling the remodeling process, and filing a complaint.

construction, fix, renovate, contractor, carpenter, handyman, repair, remodel, landscape, roof, wall, ceiling, renovation, siding, waterproofing, sandblasting, iron work, installation, kitchen, cabinet, air heating, driveway, pool, deck, basement, patio, terrace, window

1840

http://www1.nyc.gov/nyc-resources/service/1840/service

2099-12-31T00:00:00.000

2015-04-30T17:05:54.000

2017-02-22T16:01:58.000

2002-12-12-19-36-03_000010083df92b8940026c24

Ventilation and Exhaust System Complaint

Report a ventilation or exhaust system that is illegal, installed improperly, or that has an odor.

<p>You can report a ventilation or exhaust system that is illegal, installed improperly, or that has an odor.</p> <p>If a ventilation and exhaust system is installed improperly, exhaust may enter another apartment or home.</p>

ventilation, exhaust, building, spewing, dwelling, spreading, vent, duct, no, approval, permitted, install, defect, plan, restaurant, cafeteria

2689

http://www1.nyc.gov/nyc-resources/service/2689/service

2099-12-31T00:00:00.000

2014-03-18T12:32:32.000

2017-02-22T16:01:59.000

20090318-FFDBCB64-13C9-11DE-9E99-8FE9EB8F88D4

Home Loans for Seniors

Get information about home loans for low and moderate income seniors.

Through the Senior Citizen Home Assistance Program (SCHAP), the City provides loans to low and moderate income seniors 60 and over who own and live in one to four family homes.

SCHAP, elderly, low, moderate, income, house, assistance, funds, money, grant, bushwick, st. joseph's church, february, vito, lopez, renovation, repair, maintenance

1152

http://www1.nyc.gov/nyc-resources/service/1152/service

2099-12-31T00:00:00.000

2015-04-03T14:55:16.000

2018-05-10T15:30:41.000

2002-12-12-21-30-15_000010083df9464140027098

7A Building Complaint

Report a maintenance problem in a 7A building.

<p>The City accepts complaints about maintenance issues in 7A buildings. 7A administrators are appointed by the Court to operate privately owned buildings that have been abandoned by their owners, or where conditions are found in buildings that affect the life, health and safety of the tenants.</p>

housing, apartment, 7, a, maintenance, maintain, fix, repair, repaint, install, clean, work, janitor, super, superintendent, tenant, bath, bathroom, ceiling, deadbolt, door, doorbell, duct, electric, fire escape, floor, freezer, freon, fridge, fumes, fungus, furnace, garbage, gas, gasket, glass, grease, hall, hallway, intercom, litter, lock, mail, mailbox, oven, roof, rooftop, room, shower, stair, stove, toilet, vent, wall, window, break, broken, clean, clog, crack, debris, decay, defect, defective, dirty, droppings, fall, fell, faulty, gross, habitable, hole, infestation, leak, leaking, liveable, livable, loose, malfunction, messy, mildew, missing, mold, obstruct, padlocked, paint, peel, rot, rust, sanitary, smelly, smoke, spark, spill, trash, unclean, unsanitary, upkeep, bug, cockaroach, cockroach, fly, flies, insect, mice, mouse, rat, roach, rodent, vermin, carbon, monoxide, detector

986

http://www1.nyc.gov/nyc-resources/service/986/service

2099-12-31T00:00:00.000

2016-11-29T20:05:06.000

2017-02-22T16:01:58.000

20140428-303072FE-CEE3-11E3-95EE-535532D25DB6

Green Taxi Lost and Found

Report items that have been lost or found in a green taxi.

<div class='img-right-vert'><img src='/portal/apps/311_service_images/Green_Taxi.jpg' alt='Taxi Receipts' /></div> <p>If you lost something in a green taxi, the City will help you get contact information for the taxi's garage.<br /><br />You should then call the garage directly to see if they have your item and arrange to pick it up. You should also call the Police Lost and Found Center in each borough to see if your item was turned in there.<br /><br />You are more likely to find something you left in a green taxi if you have the taxi's license number. This is the five letter/number combination for the taxi located on the taxi receipt, on the side of the taxi, and on the partition in the taxi.</p>

green, tlc, cab, taxicab, item, property, belongings, bag, camera, cell, phone, cellphone, wallet, purse, key, laptop, computer, missing, pocketbook, luggage, suitcase, planner, palm, pilot, palmpilot, pager, beeper, lost, car, service, limo, limousine,

3946

http://www1.nyc.gov/nyc-resources/service/3946/service

2099-12-31T00:00:00.000

2016-01-20T13:44:26.000

2017-02-22T16:01:59.000

20081111-08C95502-B051-11DD-8E9F-96DAE110FEB8

Employment Agency Law Poster

Get a poster with legal requirements for employment agencies.

<p>You can get free New York Employment Agencies Law posters to new or existing employment agency licensees. Posters are available in English and Spanish.</p>

temp, employ, employment, headhunter, recruiter, job, placement, assistance, jobseeker, work, sign, required, requirement

2903

http://www1.nyc.gov/nyc-resources/service/2903/service

2099-12-31T00:00:00.000

2016-11-29T20:09:58.000

2017-02-22T16:01:59.000

20130410-49E559C8-A20F-11E2-B20C-96DAE110FEB8

Organics Collection Program

Collection of food scraps, soiled paper, and yard waste from selected neighborhoods.

<p>The organics collection program allows the Department of Sanitation to collect food scraps, food-soiled paper, and yard waste from residents in select areas and turn it into compost or renewable energy.</p> <p>Participants will receive starter kits that include:</p> <ul> <li>A brown organics bin</li> <li>A small kitchen container</li> </ul> <p>Residents participating in the program should place their organic waste curbside according to their neighborhood’s collection schedule.</p>

compost, food, bones, meat, organic, Staten, meet, Westerleigh, Westerlee, Westerliegh, brown, bin, Island, starter, kit, waste, grass, piolet, pilot, community, board, 1, yard, plants, dairy, CB1, leaves, liner, lawn, bags, leaf, RFID, mulch, Brooklyn, Bronx, Throgs Neck, Edgewater Park, Silver Beach, Country Club, Park Slope, Windsor Terrace, Greenwood Heights, Graniteville, Mariner's Harbor

2165

http://www1.nyc.gov/nyc-resources/service/2165/service

2099-12-31T00:00:00.000

2016-12-14T10:03:11.000

2017-02-22T16:01:58.000