311 Web Content - Services

20160915-9E1824D2-7B62-11E6-8DED-4EFBB775018A

Growing Up NYC

Information about Growing Up NYC website.

<p>The Growing Up NYC website offers information on programs, resources, and activities for children throughout the city.</p> <p>The site features over 50 City and State sponsored programs, dealing with health, education, child development, and enrichment. The website provides program descriptions, eligibility requirements, and information on how you can apply and get help.</p>

growing, up, nyc, child, children, care, early, learn, family, services, benefits, SNAP, food, stamps, health, care, special, needs, disability, development, pre-k, event, events, baby, toddler, pre, teen, education, kids, resource, resources

6144

http://www1.nyc.gov/nyc-resources/service/6144/service

2099-12-31T00:00:00.000

2016-10-11T10:31:19.000

2017-02-22T16:01:59.000

20081029-B21C511C-A5FD-11DD-8E9F-96DAE110FEB8

Skilled Trade License Verification

Get information about the status of a Department of Buildings (DOB) issued licenses.

Through the Department of Buildings (DOB) Licensing Unit, the City issues skilled trade licenses and registrations.

verify, license, verification, status, check, search, plumber, electrician, welder, engineer, hoisting, operator, master, sign hanger, rigger, elevator, inspector, oil burner, tower crane, climber crane, cement, contractor, fire suppression, skill, trade

1978

http://www1.nyc.gov/nyc-resources/service/1978/service

2099-12-31T00:00:00.000

2013-09-29T08:58:21.000

2016-12-12T15:30:11.000

20040317-56DBEF44-782E-11D8-A5A7-8567061CD9D0

Health Passports

Get information about keeping a personal health record.

The City provides information about keeping a personal health record. The Take Care New York Health Passport includes a checklist for various medical appointments, including screenings and immunizations. It also includes information about why each of these activities is important to good health.

passport, medical, screenings, health,

1803

http://www1.nyc.gov/nyc-resources/service/1803/service

2099-12-31T00:00:00.000

2016-06-03T18:00:37.000

2017-02-22T16:01:59.000

2002-12-12-17-47-15_000010083df9121740026a1f

New York Police Department

Get information about the New York Police Department.

You can get general information about the New York Police Department (NYPD).

police, officer, precinct, switchboard, switch, board, department

2145

http://www1.nyc.gov/nyc-resources/service/2145/service

2099-12-31T00:00:00.000

2015-08-17T15:00:36.000

2015-12-16T15:30:10.000

20040413-BA612AD6-8D99-11D8-B815-9D9E676DCE23

Depression Health Bulletin

Get a health bulletin about depression.

You can get a health bulletin about the symptoms and treatment of depression. The bulletin also includes advice about how to help a depressed person.

depress, depression, treatment, mental, brochure, information,

1517

http://www1.nyc.gov/nyc-resources/service/1517/service

2099-12-31T00:00:00.000

2016-06-03T17:58:46.000

2018-05-10T15:30:41.000

20081031-6CF49EF4-A76B-11DD-8E9F-96DAE110FEB8

Mobile Unit Program

Get information about a program that provides structured recreation for public events hosting 50 or more children.

Through the Mobile Unit Program, the City provides recreation activities for events where 50 or more children are expected.<br /><br />The event must be free and open to the public in order for the Mobile Unit to attend. If there are not enough children in attendance, the Mobile Unit may have to relocate to another event. Mobile Unit staff is not responsible for supervising the children at any time. Parents, community organizers, camp counselors, and event organizers are responsible for the safety and behavior of the children.

fun, bus, mobile, unit, program, recreation, events, van, games, travel

4101

http://www1.nyc.gov/nyc-resources/service/4101/service

2099-12-31T00:00:00.000

2015-03-02T14:42:55.000

2017-02-22T16:01:59.000

2002-12-06-12-52-39_000010083df0e3e940021dda

City Contracts in VENDEX

Get information about a City contract or contractor.

You can get information about City contracts and contractors from the VENDEX computer system. You can access the system at the Public Access Center. You can also purchase some standard contract-related reports and documents.

dollar, access, contract, contractor, public, center, vendex

2776

http://www1.nyc.gov/nyc-resources/service/2776/service

2099-12-31T00:00:00.000

2015-09-23T12:43:14.000

2017-02-22T16:01:59.000

20040114-2E51AD10-46BB-11D8-B02C-A89751538FE7

Counterfeit Currency Complaint

Report counterfeit United States currency.

The Federal government investigates counterfeiting of United States currency.

secret, service, money, twenty, ten, fifty, hundred, fake, paper,

1449

http://www1.nyc.gov/nyc-resources/service/1449/service

2099-12-31T00:00:00.000

2016-09-09T14:34:21.000

2017-02-22T16:01:58.000

20041217-E80AD2D2-5050-11D9-B1C0-EC48FC128B20

Licensed Plumber or Electrician Complaint

Make a complaint about a licensed plumber or electrician.

<p>You can report a licensed plumber or electrician doing work incorrectly.</p>

plumer, plummer, home, improvement, work, dob, wiring, plumber, electrician, unlicensed plumber, unlicensed electrician, electrical work, unlicensed electrician, unlicensed business, unliscence, incorrect, job, plumber, electric, wires, water, pipe, faulty, illegal

2223

http://www1.nyc.gov/nyc-resources/service/2223/service

2099-12-31T00:00:00.000

2016-11-03T17:22:23.000

2017-02-22T16:01:58.000

20090318-FF6DD780-13C9-11DE-B948-99271B25E443

Highway Surface Complaint

Report conditions making the roadway uneven, such as potholes, defective manholes and other utility hardware issues. Request highway resurfacing.

<p>You can report the following surface conditions making highways uneven:</p> <ul> <li>Potholes - Requests to fill circular-shaped shallow holes where the pavement has worn away.</li> <li>Cave-ins - Requests to repair irregular-shaped deep holes where the highway has collapsed.</li> <li>Manhole covers - Reports of missing, damaged, raised, sunken or noisy round-shaped metal covers, as well as asphalt or concrete defects around them.</li> </ul> <p>You can also request resurfacing of City highways that are rough, cracked, or pitted beyond repair. The review may take up to twelve weeks. You will receive a response after the review is completed.</p>

highway, pot, hole, defect, roadway, parkway, interstate, lie, bqe, crater, sinkhole, cave-in, cave, in, collapse, big, large, hummock, pavement, asphalt, broken, pitted, bumpy, paving, resurface, repaving, request, blacktop, repair, rough

1145

http://www1.nyc.gov/nyc-resources/service/1145/service

2099-12-31T00:00:00.000

2016-11-29T20:12:00.000

2017-02-22T16:01:58.000

2002-12-12-17-47-15_000010083df911fa400269be

Security Survey Request

Request a free, confidential security survey for a resident or business.

The City provides free security surveys of homes and businesses. The police will analyze the location's present security level and make recommendations on how to improve security.<br><br>To make an appointment for a security survey, contact a Crime Prevention Officer at the local police precinct where the business or residence is located.

security, survey, confidential, residents, level, business, residential, residence, apartment, prevent, secure, safe

2420

http://www1.nyc.gov/nyc-resources/service/2420/service

2099-12-31T00:00:00.000

2013-09-29T09:28:38.000

2017-02-22T16:02:00.000

20060920-8A41C2D8-48C3-11DB-9B9D-96DAE110FEB8

Public School Cell Phone Policy

Get information about cell phone rules for public schools.

<p>Students are allowed to bring their cell phones, computing devices, portable music, and entertainment systems to school. Every school has established its own cell phone policy. Students who bring a cell phone to school must use it only in accordance with their school’s cell phone rules.</p> <p>For more information, contact your school's principal or Parent Coordinator.</p> <div data-mce-bogus='1' style='overflow: hidden; height: 1px; width: 1px; position: absolute; left: -40px; top: -25px;' class='mcePaste' id='_mcePaste'></div>

cell, phone, ipod, pager, beeper, psp, electronic, device, ban, discipline, code, mp3, player, cellphone

1345

http://www1.nyc.gov/nyc-resources/service/1345/service

2099-12-31T00:00:00.000

2016-02-09T14:55:30.000

2017-02-22T16:01:59.000

20110706-19245952-A7F1-11E0-9656-EC5AD4A611FC

Commercial Recycling Handbook

Get a handbook about how and what businesses in New York City should recycle.

<p>All City businesses must recycle. You can get a handbook of information about how and what to recycle at your business.</p>

recycle, rules, store, business, regulation, enforce, enforcement

1420

http://www1.nyc.gov/nyc-resources/service/1420/service

2099-12-31T00:00:00.000

2015-11-09T16:26:08.000

2017-02-22T16:01:58.000

20150807-F9282BDE-3D3C-11E5-A931-A424560643E6

Cooling Tower Structural Complaint - Residential Building

Report a structural problem with a cooling tower on a residential building.

<p>You can report a structural problem with a cooling tower on a residential building. Before filing a complaint, you should try to resolve the issue directly with the landlord, manager, or owner.</p> <p>The Department of Buildings does not take complaints about unsanitary conditions in residential buildings.</p>

cooling tower, structure, physical, damage, unsafe, residential

5188

http://www1.nyc.gov/nyc-resources/service/5188/service

2099-12-31T00:00:00.000

2015-08-07T16:55:34.000

2017-02-22T16:01:59.000

20060202-D44A1DCE-93FD-11DA-9B9D-96DAE110FEB8

Tree Work Permit

Apply for a permit to add, prune, decorate, or remove a curbside tree at the property owner's expense.

You can get an application for a tree work permit for planting, pruning, decorating with lights, placing tree guards, or removing City trees. All tree work must be completed at the property owner's expense by private contractors approved by the City.<br /><br />You can also get permits for private contractors to perform work on City trees.

remove, private, property, home, tree, lights, driveway, curb, curbside, stoop, plant, replace, guard

2652

http://www1.nyc.gov/nyc-resources/service/2652/service

2099-12-31T00:00:00.000

2016-03-29T15:01:00.000

2017-02-22T16:01:59.000

20050121-8C280CA8-6BFA-11D9-8155-E7224B31C888

New York City Early Literacy Learning Project

Get information about a family literacy program based in public housing centers throughout the City.

The City's New York City Early Literacy Learning Project (NYCELL) encourages reading, listening and communication skills to prepare young children for school.<br><br>An application is required to participate in the program. Children between one year and three years, nine months old and their parents or caregivers are eligible. <br><br>You can also receive assistance with child care, pre-K enrollment, employment and training services, and counseling.

NYCELL, education, read, teach, vocabulary, listen, fingerplay, rhyming, communication, interaction, ESOL, ESL, language, NYCHA, family, program

2073

http://www1.nyc.gov/nyc-resources/service/2073/service

2099-12-31T00:00:00.000

2016-04-05T09:48:59.000

2017-02-22T16:01:58.000

20130314-ABB86E9E-8D18-11E2-B20C-96DAE110FEB8

Homeless Person Complaint

Report a homeless person who is ill, dangerous, creating a hazard, outstretched in a subway, or encamped.

<p>You can report a homeless person who is creating a hazard. This is considered an emergency situation and includes homeless people who are:</p> <ul> <li>Outside during a cold weather emergency, such as when a Code Blue is declared</li> <li>Blocking a sidewalk or ATM</li> <li>Outstretched or sleeping in a subway, on the tracks, or in another Transit District area</li> <li>Creating a danger to themselves or others</li> </ul> <p>You can also report a homeless person who repeatedly occupies the same location or establishes an encampment. Officers from your local police precinct will respond when they are not handling emergency situations.</p>

ill, sleeping, subway, hazard, dangerous, laying, outstretched, block, obstruct, bum, hobo, sleep, cold, temperature, winter, bank, atm, danger, person, automated, teller, machine, loitering, people, intoxicated, drunk, squatting, place, chronic, congregation, group, bum, hobo, under, camp, often, a, lot, alot, frequent, big, loitering, alley, living, sidewalk, box, man, woman, squatter, complaint, vacant, building

5705

http://www1.nyc.gov/nyc-resources/service/5705/service

2099-12-31T00:00:00.000

2017-01-13T09:05:27.000

2017-02-22T16:01:58.000

20121227-ABB576E4-5069-11E2-B20C-96DAE110FEB8

Public School Closures and Delays Due to Weather or Emergencies

Get information about NYC public school closures, delays, and early dismissals due to severe weather or Citywide emergencies.

<p>New York City public schools are open on a regular schedule, regardless of the weather, unless there is a specific announcement that they are not.</p> <p>If there are going to be closings or delays, the Department of Education will make an announcement as early as possible before 5 AM on the affected day. DOE will notify news media outlets and make announcements on their website and social media.</p> <p>You can get school status on:</p> <ul> <li><b><a href='http://www1.nyc.gov/311/index.page#status'>311 Online</a></b> homepage</li> <li><b><a href='http://schools.nyc.gov/'>DOE website</a></b></li> <li>Twitter <b><a href='https://twitter.com/nyc311'>@NYC311</a></b> or <b><a href='https://twitter.com/nycschools'>@NYCSchools</a></b></li> <li><b><a href='https://www.facebook.com/pages/NYC-311/84372567650'>NYC 311</a> </b>or <b><a href='https://www.facebook.com/NYCschools'>DOE</a></b> on Facebook</li> <li><b><a href='http://www1.nyc.gov/nyc-resources/service/5460/311-mobile-app'>NYC 311 App</a></b></li> </ul> <p>Yellow school bus service may also be delayed or suspended due to inclement weather or road conditions. If schools are open, yellow school buses should be operating. You can get the status of school buses from the Office of Pupil Transportation.</p> <p>If schools remain open during severe weather or Citywide emergencies, parents should use their discretion when deciding whether to allow their children to attend school.</p> <p>The City does not have information about charter school or private school closures. Contact the school directly for assistance.</p>

fm, wnye, channel, snow, storm, snowday, snowstorm, weather, bad, closings, radio, closed, closure, school, early, dismissal, dismissed, bus, hurricane, delay

5641

http://www1.nyc.gov/nyc-resources/service/5641/service

2099-12-31T00:00:00.000

2016-12-01T11:55:40.000

2017-02-22T16:01:58.000

2003-06-26-19-50-53_000010083efb87114000685a

Find a Public Beach

Find a public beach.

<p>New York City public beaches are closed until next Memorial Day.</p> <p>Swimming is not allowed in closed sections of the beach or when lifeguards are not on duty. During beach season, lifeguards are on duty daily from 10 AM to 6 PM.</p>

ocean, coney, south, shore, wolfes, mahattan, midland, orchard, rockaway, brighton, sand, beach,

1089

http://www1.nyc.gov/nyc-resources/service/1089/service

2099-12-31T00:00:00.000

2016-11-29T20:10:11.000

2017-02-22T16:01:59.000

20060411-9A2828C6-C97B-11DA-B7A9-A5684D823400

Sales Tax Complaint

Report a merchant charging the wrong amount of sales tax.

<p>The City accepts reports about merchants charging the wrong amount of sales tax.</p> <p>You can request a sales tax refund from New York State by filling out Form AU-11, Application for Credit or Refund of Sales or Use Tax, and sending it to the address indicated on the form. Include a copy of the sales receipt showing sales tax paid.</p>

tax, store, merchant, overcharge, too, much, refund, illegal

2391

http://www1.nyc.gov/nyc-resources/service/2391/service

2099-12-31T00:00:00.000

2015-01-06T16:12:53.000

2017-02-22T16:01:59.000

20110218-3AE021B2-3B76-11E0-BC2C-96DAE110FEB8

NYC311 Text

Contact NYC311 by text message.

<p>You can get non-emergency information by text 24 hours a day, 7 days a week. You can also file several types of complaints.</p> <p>The City does not charge for this service, but your provider's <b>text message and data rates may apply. Message frequency varies by use.</b></p> <p>NYC311 Text is supported by the following cell phone providers: Alltel, AT&T, Boost Mobile, Cellcom, Cellular South, Cincinnati Bell, nTelos, Sprint, T-Mobile, U.S. Cellular, and Verizon Wireless.</p> <p>To cancel service, text <b>STOP</b> to 311-692. For assistance, text <b>HELP</b> to 311-692 or call 311 or 212-NEW-YORK. You can text from anywhere in the contiguous U.S.</p>

text, texting, SMS, wireless, cellular, mobile, message, 311NYC, 311692, chat

983

http://www1.nyc.gov/nyc-resources/service/983/service

2099-12-31T00:00:00.000

2016-05-20T15:53:12.000

2017-02-22T16:01:58.000

20090318-0CD0EA20-13CA-11DE-A4DB-C3AB9A6FEE5D

Sidewalks

Get information about sidewalk maintenance or report a sidewalk condition.

<p>Residential and commercial property owners are responsible for the condition of the sidewalk flags next to their property.</p> <p>The City is responsible for the sidewalks next to its property, including public housing, public hospitals, public parks, public schools, libraries, City office buildings, and public shelters. The City also maintains the sidewalks next to many of the overpasses and traffic medians for City roadways.</p> <p>Utility companies are responsible for maintaining the condition of the metal utility access covers which provide underground access to their facilities.</p> <p>You can report damaged or broken sidewalks next to residential, commercial, and City-owned property, under overpasses, and on traffic medians or islands.</p> <p>For sidewalks in front of residential or commercial property, an inspector will assess the damage and issue a Notice of Violation to the property owner if maintenance is required. For damaged or broken sidewalks in front of City-owned property, the responsible Agency will be notified. For utility access covers, the responsible utility will be notified.</p> <p>If the sidewalk in front of your home is damaged due to tree roots, you may qualify for a free repair through the Trees and Sidewalks Program.</p>

walkway, trip, fall, danger, hole, hazardous, broken, raise, crack, uneven, loosened, loose, missing, pavement, side, walk, defect, sidewalk, house, home, walkup, brownstone, small, apartment, tenement, duplex, single, family, building, condo, condominum, co-op, coop, cooperative, highrise, sidewalk grass, weed, tall, overgrown, bank, bar, barbershop, beauty, bodega, business, cemetery, church, cleaners, clinic, deli, dentist, doctor, gallery, gym, health, club, laundry, lot, mosque, museum, office, retail, restaurant, salon, store, synagogue, vacant, federal, property, post, office , damaged, owner, worker, contractor, utility, neighbor, violation, avoid, repair, claim, curb, edge, lip, corner, crumbling, raised, concrete, dangerous, driveway, zoning, regulations, cut, unauthorized, illegal, overpass, underpass, bridge, highway, traffic, median, middle, island , agency, buildings, field, firehouse, hospitals, housing, libraries, NYCHA, offices, parks, police, projects, public, schools, shelters, station, slope, cracked, step, lip, gap, tree, root, uprooted, detectable, warning, domes, grooves, strips, tactile

2458

http://www1.nyc.gov/nyc-resources/service/2458/service

2099-12-31T00:00:00.000

2016-02-10T16:47:55.000

2017-02-22T16:01:59.000

20090616-BA375C5C-5A89-11DE-8E9F-96DAE110FEB8

Water Conservation Variance Permit

Get a permit to use water in a way that is not normally allowed by New York City law.

The City requires a permit to use water in a way not normally allowed by water conservation law.

required, purposes, contrary, plan, excess, use

2709

http://www1.nyc.gov/nyc-resources/service/2709/service

2099-12-31T00:00:00.000

2013-09-29T09:47:48.000

2017-02-22T16:01:59.000

20090318-DB88E74C-13C9-11DE-9F87-F883BE16BF1E

Lead Law Guide

Get a guide to the Childhood Lead Prevention Act.

The City provides guides for tenants and landlords about Local Law 1. Local Law 1 of 2004 is a comprehensive law concerning the prevention of childhood lead poisoning through the fixing of lead paint hazards in housing and day care facilities.<br /><br />The brochure Fix Lead Paint Hazards: What Landlords Must Do and Every Tenant Should Know explains landlord responsibilities, rules for repairs which may disturb lead paint, and tips to prevent lead poisoning.

poison, prevention, lead-based, paint, owner, childhood, local, one, seven, 1, 7, notification, violation, repair, renovation, dust, clearance, test, train, certify, safe, work practice, Environmental Protection Agency, EPA, prevent, poisoning, fix, brochure, hazard, multiple, dwelling, 3, or, more, units, child, children, under, age, 6, years, annual, notice, work , practices, lead, law, guidance, guide, tenant, landlord, renter, Local, information, peeling, apartment, super, building, rental

1952

http://www1.nyc.gov/nyc-resources/service/1952/service

2099-12-31T00:00:00.000

2016-06-03T18:03:04.000

2017-02-22T16:01:59.000

20070524-77C465D0-0A37-11DC-8E9F-96DAE110FEB8

Restaurant Bathroom Requirements

Get public bathroom requirements for restaurants.

<p>You can make reports about any food establishment with 20 or more seats that has no toilet and was established after 1977. These establishments must provide toilets for their patrons. Food establishments that have been in operation since 1977 or before are exempt from this requirement. </p> <p>Food establishments with 19 or fewer customer seats are not required to provide bathroom access to the public.</p> <p>Food establishments are not required to allow public access to their employee toilets. Patrons are not permitted to use any toilets where the patron must walk through the kitchen or any food storage or food preparation area.</p>

bath, room, toilet, restroom, rest, food, establishment, restaurant, public

2360

http://www1.nyc.gov/nyc-resources/service/2360/service

2099-12-31T00:00:00.000

2016-11-29T20:18:20.000

2017-02-22T16:01:59.000

2002-12-06-11-01-23_000010083df0c9d4400205b5

Unclaimed Funds

Get information about whether the State owes you unclaimed funds.

You can find out if you or your business are owed money. You can also get information about how to claim the funds.

unclaimed, funds, determining, retrieve, unclaimed funds, money, OTB, accounts, abandoned, property, bank

2656

http://www1.nyc.gov/nyc-resources/service/2656/service

2099-12-31T00:00:00.000

2015-07-01T16:16:32.000

2015-12-16T15:30:11.000

20090318-B7789910-13C9-11DE-952B-9B53D90727DF

Marriage License and Registration

Apply for a marriage legalization, license, registration certificate, or Certificate of Non-Impediment. Correct a marriage record.

<p>The City Clerk's office maintains documentation related to marriage and provides information and assistance related to this paperwork.</p> <p>A Marriage License is required to get married in New York State. A Certificate of Marriage Registration is the official documentation of your wedding. You may request marriage legalization at any City Clerk borough office if you and your partner are over age 18 and have been issued a Marriage License.</p> <p>A Certificate of Non-Impediment is issued upon request to be used as proof of unmarried status when getting married in a foreign country.</p> <p>Inmates in the custody of the Department of Correction who want to get married must go to the Counseling Unit in their facility. The inmate's name is placed on a list by the counselor. The City Clerk's office comes to each facility periodically and meets with the individuals on the list. Inmates fill out their half of the marriage license at that time and receive further instructions from the Counseling Unit.</p>

marriage, legalization, request, couple, issuance, license, elapsed, certificate, wedding, ceremony, officiant, mail, address, obtain, ceremony. officiant, address , amendment, notarize, change, correct, impediment, non-impediment, nonimpediment, country, international, foreign, inmate

1997

http://www1.nyc.gov/nyc-resources/service/1997/service

2099-12-31T00:00:00.000

2015-08-19T12:03:50.000

2017-02-22T16:01:58.000

20081226-97970AEC-D38B-11DD-BD37-B83E4368DBA9

In-School Youth Program

Program to help high school juniors and seniors graduate and prepare for employment, college, or both.

<p>The In-School Youth (ISY) program provides year-round services to high school juniors and seniors who meet certain eligibility requirements. ISY services are provided by community-based organizations in all five boroughs of New York City. </p> <p>ISY programs help participants graduate from high school, pursue college education, and develop career goals.</p>

employ, career, leadership, readiness, teen, teenager, work, intern, temp, ISY, in-school, job, training, placement, youth, employment, youthline, youthconnect, connect

4320

http://www1.nyc.gov/nyc-resources/service/4320/service

2099-12-31T00:00:00.000

2016-07-15T14:01:12.000

2017-02-22T16:02:00.000

20090318-CE0705FE-13C9-11DE-B59E-F1D78EBC8892

Drinking Complaint

Report underage drinking or drinking outdoors, in parked cars, or unlicensed establishments.

You can report the illegal drinking of alcohol. Underage drinking outside and drinking in unlicensed establishments are considered emergency situations. When they are not handling emergency situations, officers from your local police precinct will respond to complaints about underage drinking in bars or clubs or anyone drinking alcohol outdoors.

alcohol, restaurant, past, closing, hours, kids, drunk, college, child, children, teen, minor, teenagers, disco, beer, under, 21, age, licensed, license, alcohol, liquor, liqour, serve, serving, cabaret, caberet, cabarat, cabret, cabarret, caberret, cabarey, cabaray, drinking, unlicensed, establishment, bodegas, bar, club, bodega, social, deli, corner, open, container, car, street, can, bottle, lot, lobby, roof, top, rooftop, cornerdeli, store, public, stoop, kid, teenager

1554

http://www1.nyc.gov/nyc-resources/service/1554/service

2099-12-31T00:00:00.000

2015-07-02T13:26:52.000

2017-02-22T16:01:58.000

20080328-85D4C2FA-FD0C-11DC-8E9F-96DAE110FEB8

Pigeon Droppings or Odor Complaint

Report pigeon waste or odor.

<p>You can make reports of unsanitary conditions caused by pigeons, including odor and excessive droppings on:</p> <ul> <li>Window ledges </li> <li>Sidewalks </li> <li>Exteriors of commercial and residential properties</li> </ul> <p>You cannot make complaints about pigeon droppings from:</p> <ul> <li>Street lamps </li> <li>Telephone or utility poles </li> <li>Overpasses </li> <li>Bridges </li> <li>Transportation facilities </li> <li>Public parks</li> </ul> <p>It is not illegal to feed pigeons, but you may receive a violation for failing to clean up unsanitary conditions that result from this activity.</p> <p>If you are a property owner, you are required to clean up unsanitary pigeon conditions on or originating from their property. You must provide the name and full address of the property owner for the City to take action.</p> <div data-mce-bogus='1' class='mcePaste' id='_mcePaste' style='position: absolute; width: 1px; height: 1px; overflow: hidden; top: -25px; left: -40px;'></div>

nuisance, chronic, filth, ledge, window, sill, building, sidewalk, entrance, stench, odor, pigeon, dropping, pigen, pidgeon, pigin, pidgin, pigon, poop, coop, backyard, back, yard, roof, bird, feeding, feed, food, bread, crumbs, seed

2219

http://www1.nyc.gov/nyc-resources/service/2219/service

2099-12-31T00:00:00.000

2016-04-05T09:46:17.000

2017-02-22T16:01:58.000

20050706-9B6EF470-EDDB-11D9-964E-BC6AA7FEBB12

Parking Card Not Received Complaint

Report that you did not receive a parking card.

<p>The sale of New York City Parking Cards ended on December 13, 2018.</p> <p>Once the Department of Transportation gets your parking card application, it takes 10 days to process the order.</p> <p>If you ordered a parking card by mail, phone, or online and never received it, you can make a complaint.</p>

muni, prepaid, municard, meter, munimeter, NYCparking, NYC, parking, card, not, received, mail, Internet, phone, order

2175

http://www1.nyc.gov/nyc-resources/service/2175/service

2099-12-31T00:00:00.000

2018-12-14T09:36:50.000

2019-01-14T15:30:25.000

2002-12-05-20-28-45_000010083deffd4e4001e1d1

Trade Waste License and Registration

Apply for a trade waste license and registration.

The City conducts background investigations and issues licenses and registrations to the following categories of Trade Waste businesses in the City: self-hauler, putrescible carter, construction and demolition, and trade waste brokers.<br /><br /> The City also conducts background investigations and issues registrations to food wholesalers and businesses located or operating within a designated public wholesale market that possess good character, honesty and integrity. The City currently regulates four public wholesale markets: <br /><br /><ul class='dashes'><li>New York City Terminal Market (Hunts Point Produce Market)</li><li>Hunts Point Cooperative Market, Inc. (Hunts Point Meat Market)</li><li>New Fulton Fish Market at Hunts Point</li><li>Brooklyn Wholesale Meat Market</li></ul>

demolition, commercial, carting self-hauler, C, D, medical, transport, recyclable, ashes, private, sanitation, removal, business

2627

http://www1.nyc.gov/nyc-resources/service/2627/service

2099-12-31T00:00:00.000

2013-09-29T09:41:02.000

2017-02-22T16:02:00.000

20090318-D2748E9A-13C9-11DE-BE23-848A743CFABE

Flyer or Poster Complaint

Report unwanted posters, advertisements, handbills, signs, menus, or stickers on public property, private property, or vehicles.

<P>You can report unwanted posters, advertisements, handbills, signs, menus, or stickers on public property, private property, or vehicles.</P> <P>You may post a sign on your property letting advertisers know that you do not want them to leave material on your property.</P>

poster, sticker, decal, locksmith, pole, posting, structure, shelter, flier, flyer, handbill, notice, sign, advertisement, pamphlet, brochure, ad, paper, chinese, takeout, take, delivery, pizza, italian, restaurant, building, distribute, lobby, door, front, mailbox, mail, chineese, takeaway, vehicle, car, wiper, construction, site, shed, fence, scaffold, lawn, litter, law, menu, yard, leaflet, stoop, property, circular, ad

1720

http://www1.nyc.gov/nyc-resources/service/1720/service

2099-12-31T00:00:00.000

2015-10-30T09:01:47.000

2017-02-22T16:01:58.000

20120403-3CD4AABC-7D90-11E1-A19B-9191EC3CAC0E

City Worker Conflict of Interest or Corruption

Report conflict of interest or illegal activity by a City employee or contractor.

<p>You can make a complaint to the Department of Investigation if you suspect that a City employee, contractor, person doing business with the City, or a person receiving benefits from the City is guilty of criminal activity or corruption.</p> <p>If a City worker is using his or her position of employment for personal benefit, you can make a complaint to the Conflict of Interest Board.</p>

abuse, FADE, FADO, offense, offensive, file, complaint, complain, misconduct, ticket, summons, slur, language, racial, ethnic, unwarranted, discourtesy, rude, brutality, inspector, inspecter, IG, doi, general, driver, employee, fraud, unethical, misconduct, conduct, crime, corrupt, incompetent, corruption, government, agency, office, bureau, department, contractor, consultant, steal, embezzle, blackmail, purchase, procure, contract, lie, bribery, extortion, nepotism, profiteering, skimming, mismangement, misuse, wrongdoing, unlawful, transgression, exploitation, arrangement, agreement, liability, evidence, proof, complaint, gift, free, present, price, protection, remuneration, reward, take, perk, buyoff, threaten, abuse, tamper, control, officer, complaint, corrup, bribe, graft, whistleblower, whistle, blower, incompetence, criminal, vendor, illegal, felony, misdemenor, tip, ethics, oral, inquiries, written, conflict of interest, ethic

1056

http://www1.nyc.gov/nyc-resources/service/1056/service

2099-12-31T00:00:00.000

2016-08-31T12:11:57.000

2017-02-22T16:01:58.000

20050602-79DF1D0E-D372-11D9-973D-852312DCD939

Dirty Yard or Alley Complaint

Report of an unclean or untidy yard, alley, or court that is visible from the street.

<p>You can report loose garbage or storage of excessive material that is clearly visible to a passerby on the street.</p> <p>Property owners are responsible for keeping the yards, alleys, and courts surrounding their property clean. The Department of Sanitation will investigate and issue a violation to the owner, if necessary, but will not clean private property.</p>

debris, property, private, owner, unclean, junk, area, areaway, Garbage, detritus, dreck, dregs, dross, filth, muck, offal, refuse, rubbish, rubble, scrap, scrapings, sewage, slop, sweepings, swill, trash, waste

1069

http://www1.nyc.gov/nyc-resources/service/1069/service

2099-12-31T00:00:00.000

2015-11-06T15:48:19.000

2017-02-22T16:01:59.000

20031209-45DAA230-2A6D-11D8-AEFA-A90FEC73D0C7

Contact a Consulate

Get contact information for a foreign consulate office.

<p>You can contact a consulate for information about consular functions, including:</p> <ul> <li> Passports</li> <li>Visas</li> <li>Birth registration</li> <li>Nationality questions</li> </ul>

embassy, travel, birth, death, passport, visas, info, country, vacation, legalization, service,

1669

http://www1.nyc.gov/nyc-resources/service/1669/service

2099-12-31T00:00:00.000

2016-04-12T10:06:14.000

2017-02-22T16:01:58.000

20070615-368BE1CA-1B57-11DC-8E9F-96DAE110FEB8

Weekend Street Closures

Get information about streets that are temporarily closed on weekends because of construction or special events.

<p>You can get information about streets that are temporarily closed on weekends due to construction or special events.</p>

Brooklyn, Battery, FDR, Holland, Lincoln, road, highway, fair, parade, firework, east, river, view, closed, event, Manhattan, Bronx, Staten island, Queens, West, street fair, parade, traffic, third avenue bridge, marathon, maraton, marthon, Park, Avenue, Summer, Streets, Outerbridge, outabridge, brigde, outer bridge

2746

http://www1.nyc.gov/nyc-resources/service/2746/service

2099-12-31T00:00:00.000

2016-09-09T14:53:36.000

2017-02-22T16:01:59.000

2002-12-12-17-47-15_000010083df911ff400269cf

Youth Playing in an Unsuitable Place

Report a child or young adult playing games in an unsuitable place.

The City accepts reports of children or young adults playing games such as stickball, baseball, or basketball in an unsuitable place.

hanging, out, disorderly, children, child, sport, sports, football, street, park, basketball, baseball, wiffle, wiffleball, stick, ball, unsuitable, bad, annoy, annoying, complaint, complain, kids, kid, playing, play, at, loitering, noise, noise outside

2773

http://www1.nyc.gov/nyc-resources/service/2773/service

2099-12-31T00:00:00.000

2013-10-16T15:53:45.000

2017-02-22T16:01:59.000

2002-12-06-21-51-41_000010083df1623e400251b7

Death Investigations

Get information about a death investigation.

The City investigates cases of people who die:<br /><br /> <ul class='dashes'> <li>From criminal violence</li> <li>By casualty or by suicide</li> <li>Suddenly, when in apparent good health</li> <li>When unattended by a physician</li> <li>In a correctional facility</li> <li>In any suspicious or unusual manner</li> </ul> <p>The City also provides assistance with identifying bodies.</p>

death, casualty, suddenly, certificate, medical, examiner, mysterious, cause, autopsy, homicide, morgue

1492

http://www1.nyc.gov/nyc-resources/service/1492/service

2099-12-31T00:00:00.000

2017-02-06T15:14:58.000

2017-02-22T16:02:00.000

20060726-28429F5C-1CC3-11DB-9B9D-96DAE110FEB8

NYS Real Property Tax Credit

Get information about the real property tax credit IT-214.

If you are a homeowner or renter, you may be eligible to receive a tax credit or cash payment of up to $375 for part of the previous year's rent or real property taxes by applying for the Real Property Tax Credit.

IT-214, homeowner

2319

http://www1.nyc.gov/nyc-resources/service/2319/service

2099-12-31T00:00:00.000

2015-07-01T16:13:36.000

2017-02-22T16:01:58.000

20090331-71660EAA-1E3A-11DE-8E9F-96DAE110FEB8

Citywide Performance Reporting

Get all essential reports and statistics related to City services and performance.

<p>The Citywide Performance Reporting (CPR) system is New York City's one-stop-shop for essential data, reports, and statistics about City services. CPR provides links to a wide range of performance-related information, including Citywide and agency-specific performance, 311-related information, and mapping features for selected performance data and quality of life conditions.</p>

stat, data, reporting, statistics, performance, agency, indicators, report, citywide, tool, system, trend, at-a-glance, overview, services, measure, operations, fiscal, performance, cpr

2150

http://www1.nyc.gov/nyc-resources/service/2150/service

2099-12-31T00:00:00.000

2017-12-19T15:37:38.000

2018-03-07T15:30:24.000

20090318-C2090D7E-13C9-11DE-8345-F7CA1CDDB323

Beach, Pool, or Sauna Complaint

Report an unsanitary condition, missing or broken safety equipment, or improper maintenance at a beach, pool, or sauna.

<p>You can report unsanitary conditions, improper maintenance, or missing or broken safety equipment at public or private beaches, or at public or commercial pools or saunas.</p>

swim, water, sauna, steam, room, spa, pool, jacuzzi, drown, whirlpool, steamroom, condominium, condo, ocean, sick, spill, dumping, hazardous, beach, oil, quality, safety, pollution, trash, garbage, sewage, algae, bacteria, diarrhea, stomach, ache, ear, infection, itch, cut, illness, injury, sea, sickness, e-coli, dirty, filthy, syringe, bathroom, shower, broken, sand, fountain, public, unsanitary, maintain, manintenance, permit, unpermitted, license, unlicensed, equipment, cover, bugs, green, private, back, yard, filter, backyard, fence

1149

http://www1.nyc.gov/nyc-resources/service/1149/service

2099-12-31T00:00:00.000

2016-11-01T08:47:44.000

2017-02-22T16:01:58.000

20090318-DCC11224-13C9-11DE-BE96-B9B6023CABE0

NYC Well Counseling Referral

Get counseling and treatment referrals for mental health and substance abuse problems.

NYC Well is the City's free confidential hotline for anyone seeking help for a variety of mental health or substance abuse issues. NYC Well is staffed 24 hours a day, 7 days a week by trained mental health professionals who can help assess your situation and provide treatment referrals.<br /><br />You can also get information about how and where to get medication (methadone and buprenorphine) to treat opioid dependence. Client information is confidential.

abuse, Access, addict, addiction, ADHD, adolescents, alcohol, anger, anorexia, anxiety, anxious, Attention, behavioral, big, bipolar, borderline, bulimic, Brooklyn, campaign, center, centers, children, Children's, clinic, computer, counseling, crisis, crystal, CSPOA, deficit, delusional, dementia, depress, depressed, depression, detox, disorder, drink, drug, emotional, Facebook, Family, Flu, FRC, gambling, grief, H1N1, health, homicidal, hopeless, hotline, hyperactivity, internet, latina, lifenet, management, media, medication, mental, meth, methamphetamine, MySpace, nerves, online, opioids, ohpeeid, opeeoid, opiumlike, ods, panic, paranoid, parent, phobia, Point, programs, psychiatric, psychiatrist, psychosis, psychotic, PTSD, Queens, referrals, rehab, risk, relationship, resource, sad, schizophrenic, schizophrenia, screening, single, sleep, SPOA, stress, Staten, Island, substance, support, swine, teen, teenager, trauma, traumatic, treatment, transition, violent, youth, NYC, well, health, care, mental, crises, crisis, peer, support, behavioral, services, mobile, counseling, counsel, suicide, prevention, referral, connect, psychosis, delusion, cutting, self-injury, schizophrenia, SPMI, paranoia, bipolar, disorder, postpartum, withdrawn, depression, isolating, isolation, grief, emotional, hopeless, dementia, alzheimer, alzheimer's, sexual, trauma, drugs, narcotics, opioid, lifenet, thriveNYC, thrive

1976

http://www1.nyc.gov/nyc-resources/service/1976/service

2099-12-31T00:00:00.000

2016-10-24T11:40:15.000

2017-02-22T16:01:58.000

20050107-9B731880-60EF-11D9-9D66-C0649D5CDA85

New York City Counties

Get information about New York City boroughs and their county names.

The City of New York is made up of five boroughs. The State of New York is made up of counties. Each City borough is also State county.<br><br><ul class='dashes'><li> Manhattan - New York County </li><li> Bronx - Bronx County </li><li> Brooklyn - Kings County </li><li> Queens - Queens County </li><li> Staten Island - Richmond County</li></ul>

borough, county, Bronx, Brooklyn, Manhattan, New York, SI, Staten Island, Queens, tax, area, code, area code

2123

http://www1.nyc.gov/nyc-resources/service/2123/service

2099-12-31T00:00:00.000

2015-03-02T14:30:15.000

2017-02-22T16:02:00.000

20121127-DEC92B46-38BA-11E2-B20C-96DAE110FEB8

Bus Lane Camera Violations

Get information about bus lane camera violations or pay or fight a violation.

<p>The Bus Lane Camera Program films vehicles that drive, park, or stand in bus lanes. Signs are posted where bus lane cameras are in use to warn drivers to keep out of bus lanes except when making right turns or picking up or dropping off passengers. If your vehicle is filmed driving, parking, or standing in a bus lane, you will be sent a Notice of Liability (NOL) about 30 days after the violation. If you want to fight it, you must do so within 30 days of the NOL's date or face possible penalties. You can view your bus lane camera violation video online at www.violationinfo.com. To access the video you must have your NOL number and personal PIN, which are provided on your NOL.</p>

bus, lane, NOL, notice, liability, camera, ticket, violation, filmed, film, buses, lanes, shot, video, tape, taped, videotaped, photographed

1286

http://www1.nyc.gov/nyc-resources/service/1286/service

2099-12-31T00:00:00.000

2016-11-29T20:07:32.000

2017-02-22T16:02:00.000

20090318-D413D760-13C9-11DE-8631-9E68C08400A5

Gaming Cafe License

Apply for or renew a license for a business with three or more computers for playing games.

The City licenses gaming cafes.<br><br>A business must have a Gaming Cafe License to have three or more publicly accessible computers or electronic devices for playing games. The business is also required by law to post a truancy sign.

video, game, internet, cafe

2929

http://www1.nyc.gov/nyc-resources/service/2929/service

2099-12-31T00:00:00.000

2015-04-30T17:03:58.000

2017-02-22T16:01:59.000

2002-12-12-19-36-03_000010083df92b9b40026c52

Welder License

Apply for a welder's license.

The City issues licenses to welders. Forms and additional information are available at the Department of Buildings Borough Office.<br /><br />You may also download forms online.

application, welder, welding

2741

http://www1.nyc.gov/nyc-resources/service/2741/service

2099-12-31T00:00:00.000

2016-04-22T16:59:53.000

2017-02-22T16:02:00.000

20141103-E5FB5B84-637C-11E4-A11D-3C5F2B15C585

The School Renewal Program

Department of Education program to rapidly improve City schools through partnerships with school leaders, staff, families, and community partners.

The Department of Education's (DOE) School Renewal Program seeks to rapidly improve 94 schools throughout the City over the next three years.<br /> <p>DOE will work with school leaders, staff, families, and community partners to set clear goals and hold each school community accountable for meeting those goals.</p> <div data-mce-bogus='1' class='mcePaste' id='_mcePaste' style='position: absolute; width: 1px; height: 1px; overflow: hidden; top: -25px; left: -40px;'></div>

School, Renewal, Program, DE BLASIO, struggling, close, 94, Accountability, Community

4561

http://www1.nyc.gov/nyc-resources/service/4561/service

2099-12-31T00:00:00.000

2014-11-03T15:25:55.000

2017-02-22T16:01:59.000

20090318-0FFFDEC2-13CA-11DE-9825-BFA9544B8DE7

Pothole or Street Surface Complaint

Report a pothole or other condition making the roadway uneven, such as a cave-in, defective manhole or utility hardware problem.

<p>The City accepts requests and reports for the following conditions:</p> <div class='row img-row'> <div class='span3'><img src='/portal/apps/311_service_images/pothole.jpg' alt='Pothole' /> <div class='img-caption'>Pothole</div> </div> <div class='span3'><img src='/portal/apps/311_service_images/cave_in.jpg' alt='Cave-In' /> <div class='img-caption'>Cave-In</div> </div> <div class='span3'><img src='/portal/apps/311_service_images/failed_street_repair.jpg' alt='Utility Damage' /> <div class='img-caption'>Utility Damage</div> </div> <div class='span3'><img src='/portal/apps/311_service_images/street_hardware.jpg' alt='Damaged Hardware' /> <div class='img-caption'>Damaged Hardware</div> </div> </div> <p><b>Potholes</b> - Circular-shaped shallow holes where the pavement has worn away.</p> <p><b>Cave-ins</b> - Irregular-shaped deep holes where the street has collapsed.</p> <p><b>Utility damage</b> - Street surfaces opened by utility companies and not restored to their original condition, such as asphalt piled too high or too low or a repaired patch that has developed a pothole or cave-in.</p> <p><b>Manhole covers and other street hardware defects</b> - Missing, damaged, raised, sunken, or noisy street hardware, as well as asphalt or concrete defects around them. Steam rising from a manhole cover is a natural occurrence, especially in the winter. No City Agency accepts complaints about this condition.</p> <p>The City also accepts requests to resurface streets that are rough, cracked, or pitted beyond repair.</p>

pitted, bumpy, paving, resurface, repaving, request, blacktop, repair, rough, cracked, street, pothole, circular, defect, pot, hummock, pavement, asphalt, service, road, roadway, bump, crater, construction, inch, subsurface, cut, repavement, came, out, pave, work, finish, utility, contractor, contracter, plumber, keyspan, national, grid, verizon, coned, timewarner, dep, dig, dug, ditch, failed, trench, cavein, depression, sunken, missing, steel, plate, hazard, danger, fall, deep, excavation, electrical, manhole, cover, broken, sunken, recessed, jutting, sticking, noisy, noise, loud, banging, sound, power, energy, phone, telephone, electric, electricity, cable, dpw, metal, iron, grating, box, coroded, collapsing, rust, gate, hydrant, valve, water, vault, inverted, cave-in

2238

http://www1.nyc.gov/nyc-resources/service/2238/service

2099-12-31T00:00:00.000

2016-11-29T20:16:23.000

2016-12-12T15:30:13.000

20090318-D4B0877C-13C9-11DE-ACBA-C4676AA45025

Special Sale License

Apply for or renew a license to hold a sale in connection with a stated purpose, such as a going-out-of-business sale.

The City licenses going out of business sales.<br /><br /> A store that is closing must have a Special Sale License to have a going-out-of-business sale. The closing of a store may be advertised 30 days before closing. The sale must take place at the location that is being closed.

fire, sale, liquidation, loss, lease, creditor, bankruptcy, discount, price, renew, closing, store

2505

http://www1.nyc.gov/nyc-resources/service/2505/service

2099-12-31T00:00:00.000

2015-04-30T17:16:58.000

2018-03-07T15:30:24.000