NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2026

Department of Finance (DOF)

3001

Property tax refunds and adjustments processed

The total number of property tax refunds and adjustments processed.

Refunds & Adjustments/ISS

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

3003

Average time to issue a property tax refund (days)

The average number of calendar days it takes Finance to issue a property tax refund, measured from when the application is received to the date the check is mailed.

Refunds & Adjustments Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

3026

Property taxes billed that are paid (%)

The percent of property taxes that Finance bills New York City property owners that was resolved by the end of the tax period. This is the inverse of the property tax delinquency rate.

Tax Policy Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

4229

Average time to issue a business tax refund (requested or non-requested) (days)

The average number of calendar days it takes Finance to issue a refund for business taxes, measured from the postmark date of the tax return or refund claim to the date the check is mailed to the customer.

Payment Operations

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

4230

Increase in tax liability as a result of audits (%)

For audits completed during the fiscal year, the additional tax revenue identified in audits of tax returns divided by the original tax liability filed by taxpayers in the same returns.

Audit Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

4235

Parking summons appeals granted a reversal (%)

The number of appeals filed that resulted in the hearing decision being reversed divided by the total number of appeals reviewed.

Adjudication Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

4236

Parking and camera summonses paid within 90 days (%)

The number of parking tickets and camera violations that are paid within 90 calendar days as a percent of the total number of parking tickets and camera violations issued in a particular month. The 90-day period is related to the length of time allowed to contest a parking ticket or camera violation and appeal a hearing decision.

STARS system/Information Technology Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

4237

Parking and camera summonses dismissed within 90 days (%)

The number of parking tickets and camera summonses that are dismissed at a hearing within 90 calendar days of issuance as a percent of the total number of parking tickets and camera summonses issued in a particular month. The 90-day period is related to the length of time allowed to contest a parking ticket or camera summons and appeal a hearing decision.

Adjudication Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

6059

Average wait time to speak with a customer service agent (minutes)

The average time a customer waits to see a customer service representative measured from the time a customer takes a Qmatic ticket until the customer is seen by a customer service representative.

Payment Operations Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

6062

CORE facility rating

CORE facility rating: An average Customers Observing and Reporting Experiences (CORE) score based on the rating of 15 conditions, including physical conditions (e.g., cleanliness, litter, seating) and customer service conditions (e.g., wait time, professionalism), for all agency walk-in facilities inspected, divided by the number of walk-in facilities inspected. Each of the 15 conditions can be rated excellent, good, fair or poor. Ratings of excellent are worth 100 points each, good ratings are worth 67 points, fair ratings are worth 33 points and poor ratings receive no points. Facilities are rated by trained City inspectors.

Mayor's Office of Operations - SCOUT

Yes

https://data.cityofnewyork.us/City-Government/SCOUT-CORE/xrwg-eczf

2026

Department of Finance (DOF)

6065

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement which includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day response. Agencies must internally track the additional time until a customer has a complete and full response.

Division of External Affairs

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

6067

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement which includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day response. Agencies must internally track the additional time until a customer has a complete and full response.

Division of External Affairs

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

6075

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

Division of External Affairs

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

8380

Average amount collected from a closed audit ($000)

Average revenue collected per closed audit of bank, corporate, commercial rent, general corporation, hotel,unincorporated business, utility, sales and personal income tax returns.

Audit Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

8770

Property taxes paid on time (%)

The percent of property taxes that Finance bills New York City property owners, net of exemptions and reductions, that are resolved within one month of the due date.

Tax Policy Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

9269

Originally noticed properties sold in lien sale (%)

The number of liens sold in a lien sale after receiving a 90 day notice as a percentage of the total number of liens issued. The 90-day period is related to the length of time allowed to make arrangements to pay off the lien.

Collections Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

9321

Average turnaround time to issue decision for parking summons hearing-by-web (days)

The average number of calendar days from the receipt of a request for an online hearing until a decision is issued by an Administrative Law Judge. The time to process settlement offers for those eligible non-commercial motorists who opted to participate in the Parking Violations Settlement Program is included in the calculation through January 31, 2012, at which time the Program ended.

Adjudication Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

9322

Average turnaround time to issue decision for parking summons hearing-by-mail (days)

The average number of calendar days from receipt of a written request for a hearing until a decision is issued by an Administrative Law Judge. The time to process settlement offers for those eligible non-commercial motorists who opted to participate in the Parking Violations Settlement Program is included in the calculation through January 31, 2012, at which time the Program ended.

Adjudications Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

9339

Average time to process initial Senior Citizen Rent Increase Exemption applications (days)

The time, measured in calendar days, between the date an initial SCRIE application is received at the SCRIE unit and the date the review process is completed, that is, the application is approved, denied or deemed incomplete.

SCRIE Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

9340

Initial applications received — Senior Citizen Rent Increase Exemption

The number of initial SCRIE applications received by DOF. Applications are received at the DOF mail room or business centers and then immediately sent to the SCRIE unit, where they are date stamped. This is the count of that date stamp.

SCRIE Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

9342

Renewal applications received — Senior Citizen Rent Increase Exemption

The number of renewal applications for SCRIE benefits received by DOF. Applications are received by the DOF mail room or business centers and then immediately sent to the SCRIE unit, where they are date stamped. This is the count of that date stamp.

SCRIE Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

9344

Average time to process Senior Citizen Rent Increase Exemption renewal applications (days)

The time, measured in calendar days, between the date a renewal application for SCRIE benefits is received at the SCRIE unit and the date the review process is completed, that is, the application is approved, denied or deemed incomplete.

SCRIE Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10121

Total revenue collected ($000,000)

Total tax and non-tax revenues collected. The total includes revenue from property taxes; business income and excise taxes; real property transfer and mortgage recording taxes; parking fines; audit, enforcement and collection divisions; and all other revenue sources. The revenue data reported in the fiscal year Mayor’s Management Report (MMR) are based on preliminary September numbers from the City’s Financial Management System (FMS) and are updated in the following year’s Preliminary MMR to reflect final revenue as per FMS (e.g., Fiscal 2016 data is updated in the Fiscal 2017 PMMR).

Tax Policy Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10125

Property taxes collected ($000,000)

Revenue collected from property taxes. The revenue data reported in the fiscal year Mayor’s Management Report (MMR) is based on preliminary September numbers from the City’s Financial Management System (FMS) and is updated in the following year’s Preliminary MMR to reflect final revenue as per FMS (e.g., Fiscal 2016 data is updated in the Fiscal 2017 PMMR).

Tax Policy Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10126

Business taxes collected ($000,000)

Revenue collected from all business income and excise taxes. The revenue data reported in the fiscal year Mayor’s Management Report (MMR) is based on preliminary September numbers from the City’s Financial Management System (FMS) and is updated in the following year’s Preliminary MMR to reflect final revenue as per FMS (e.g., Fiscal 2016 data is updated in the Fiscal 2017 PMMR).

Tax Policy Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10128

Property transfer taxes collected ($000,000)

Revenue collected from the real property transfer and mortgage recording taxes. The revenue data reported in the fiscal year Mayor’s Management Report (MMR) is based on preliminary September numbers from the City’s Financial Management System (FMS) and is updated in the following year’s Preliminary MMR to reflect final revenue as per FMS (e.g., Fiscal 2016 data is updated in the Fiscal 2017 PMMR).

Tax Policy Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10129

Audit and enforcement revenue collected ($000,000)

Revenue collected from the Audit, Enforcement and Collections Divisions. The revenue data reported in the fiscal year Mayor’s Management Report (MMR) is based on preliminary September numbers from the City’s Financial Management System (FMS) and is updated in the following year’s Preliminary MMR to reflect final revenue as per FMS (e.g., Fiscal 2016 data is updated in the Fiscal 2017 PMMR).

Tax Policy Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10130

Other revenue ($000,000)

Other revenue collected that is not related to property and property transfer taxes, business and excise taxes, parking fines, or audit and enforcement revenue. The revenue data reported in the fiscal year Mayor’s Management Report (MMR) is based on preliminary September numbers from the City’s Financial Management System (FMS) and is updated in the following year’s Preliminary MMR to reflect final revenue as per FMS (e.g., Fiscal 2016 data is updated in the Fiscal 2017 PMMR).

Tax Policy Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10131

Business tax refunds processed

The number of refunds issued for business taxes. Taxpayers file business tax returns either via paper or electronically. If the collections exceed the tax liability, a refund may be requested by the taxpayer for the overpayment. This number represents credits issued via check or direct deposit.

STARS system/Information Technology Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10132

Parking summmons revenue ($000,000)

Revenue collected from traffic violations. The revenue data reported in the fiscal year Mayor’s Management Report (MMR) is based on preliminary September numbers from the City’s Financial Management System (FMS) and is updated in the following year’s Preliminary MMR to reflect final revenue as per FMS (e.g., Fiscal 2016 data is updated in the Fiscal 2017 PMMR).

Tax Policy Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10133

Parking summons hearings

The total number of parking ticket hearings conducted by Administrative Law Judges. There are three ways motorists can request a hearing to dispute a parking ticket - online, in person and by mail.

Adjudications Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10134

In-person parking summons hearings

The total number of in-person parking ticket hearings conducted by Administrative Law Judges.

Adjudications Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10135

Parking summons hearings-by-mail

The total number of parking ticket hearings-by-mail conducted by Administrative Law Judges.

Adjudications Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10136

Web parking summons hearings

The total number of online parking ticket hearings conducted by Administrative Law Judges.

Adjudications Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10645

Parking summons appeals reviewed

The number of parking ticket hearing decisions that were appealed and reviewed by the Appeals Board. The Appeals Board consists of three or more Administrative Law Judges, Senior Administrative Law Judges, or Supervising Administrative Law Judges. The Appeals Board reviews the facts and the law but does not consider any evidence that was not presented at the original hearing. A concurring vote by two members of the Appeals Board panel is required to make a determination on an appeal; the determination is considered final.

Adjudication Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10794

Initial applications received — Disability Rent Increase Exemption

The number of initial DRIE applications received by DOF. Applications are received at the DOF mail room or business centers and then immediately sent to the DRIE unit, where they are date stamped. This is the count of that date stamp.

DRIE Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10796

Average time to process initial Disability Rent Increase Exemption applications (days)

The time, measured in calendar days, between the date an initial DRIE application is received at the DRIE unit and the date the review process is completed, that is, the application is approved, denied or deemed incomplete.

DRIE Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10797

Renewal applications received — Disability Rent Increase Exemption

The number of renewal applications for DRIE benefits received by DOF. Applications are received by the DOF mail room or business centers and then immediately sent to the DRIE unit, where they are date stamped. This is the count of that date stamp.

DRIE Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10799

Average time to process Disability Rent Increase Exemption renewal applications (days)

The time, measured in calendar days, between the date a renewal application for DRIE benefits is received at the DRIE unit and the date the review process is completed, that is, the application is approved, denied or deemed incomplete.

DRIE Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10864

Property recording transactions online (%)

The number of property recording transactions submitted online as a percentage of total property recording transactions submitted.

Land Records

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10865

Inquiries received by the Office of the Taxpayer Advocate

The total number of new requests received by OTA from taxpayers, property owners or others for specific information needed for assistance with a business, excise or property tax matter. Inquiries include calls, e-mails, referrals from 311, walk-ins, referrals from other parts of the Department of Finance or elected officials for instructions on how to comply with a tax law or requirement, who to contact to discuss or resolve a tax problem through normal channels or information about how taxes were imposed or computed. Inquiries are matters resolved by the Office of the Taxpayer Advocate (OTA) using in-house knowledge and resources.

Office of the Taxpayer Advocate

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10866

Average time to address Office of the Taxpayer Advocate inquiries (days)

The average number of calendar days it takes the Office of the Taxpayer Advocate to provide a response to an inquiry.

Office of the Taxpayer Advocate

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10867

Cases opened by the Office of the Taxpayer Advocate

The total number of new formal requests by taxpayers, property owners or representatives to the Office of the Taxpayer Advocate asking for assistance in resolving a matter because they meet one of the following criteria: 1) The person has made a reasonable attempt to solve the inquiry or complaint with the Department of Finance but the inquiry or complaint has not been resolved or the person has not received a timely response. 2) The person believes he or she can show that the Department of Finance is applying the tax laws, regulations or policies unfairly or incorrectly, or that the person’s Taxpayer Rights have been or will be injured. 3) The person will face a threat of immediate harmful action (e.g., seizure of funds or property) by the Department of Finance for a debt the person believes he or she can show is not owed or is incorrect, unfair or illegal. 4) The person believes he or she can show that he or she will suffer damage that is beyond repair or a long-term harmful impact if relief is not granted. 5) The person believes he or she can show that the problem also affects other similar taxpayers and is a problem with the Department of Finance’s systems or processes. 6) The person believes he or she can show that the rare facts in the case justify help from the Office of the Taxpayer Advocate. 7) The person believes he or she can show that there is a compelling public policy reason why he or she should get help from the Office of the Taxpayer Advocate. Cases are matters resolved by the Office of the Taxpayer Advocate (OTA) which require assistance, information, or resolution from another Department of Finance business unit or government agency.

Office of the Taxpayer Advocate

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10868

Cases closed by the Office of the Taxpayer Advocate

The total number of formal requests (cases) from taxpayers, property owners or their representatives meeting eligibility criteria that were resolved and formally closed by the Office of the Taxpayer Advocate. Cases are matters resolved by the Office of the Taxpayer Advocate (OTA) which require assistance, information, or resolution from another Department of Finance business unit or government agency.

Office of the Taxpayer Advocate

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

10869

Average time to close an Office of the Taxpayer Advocate case (days)

The average number of calendar days it takes the Office of the Taxpayer Advocate to close a case.

Office of the Taxpayer Advocate

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

11003

Parking and camera summonses resolved within 90 days (000)

The number of parking tickets and camera violations that were either paid or dismissed within 90 days of issuance. The 90-day period is related to the length of time allowed to contest a parking ticket or camera violation and appeal a hearing decision.

STARS system/Information Technology Division.

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

11074

Average turnaround time for field audits (days)

The average number of days its takes Finance to complete a field audit of bank, corporate, commercial rent, general corporation, hotel,unincorporated business, utility, sales and personal income tax returns, measured from the date the case is initiated to the closing date.

Audit Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

11075

Average turnaround time for non-field audits (days)

The average number of days its takes Finance to complete a non-field audit of bank, corporate, commercial rent, general corporation, hotel, unincorporated business, utility, sales and personal income tax returns, measured from the date the case is initiated to the closing date.

Audit Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department of Finance (DOF)

11076

Properties in final lien sale

The number of properties that were included in the annual lien sale of properties on which unpaid debt (property taxes, water bill, or other property charges) remains after four lien sale notices have been sent to the property owner.

Collections Division

Yes

https://data.cityofnewyork.us/City-Government/Tax-Lien-Sale-Lists/9rz4-mjek/about_data

2026

Department of Finance (DOF)

11077

Orders of protection successfully served (%)

The number of Orders of Protection successfully served by the Sheriff's Office as a percent of total service attempts.

Sheriff's Office

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

DOF will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.