Agency
Department of Sanitation (DSNY)
Mmr Indicator Name
Letters responded to within 14 days (%)
Mmr Indicator Description
The percentage of letters answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14-day response. Agencies track the additional time until a customer has a complete and full response.
Mmr Indicator Source
Bureau of Community Affairs
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
According to NYC's Open Data Guidelines, "Data stored on an agency-owned personal computing device, or data stored on a portion of a network that has been exclusively assigned to a single agency employee."