NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

NOTE: To review the latest plan, make sure to filter the "Report Year" column to the latest year.

This dataset includes a listing of each Mayor's Management Report (MMR) indicator, and either the dataset(s) used to generate them, why those datasets are not yet published, or why they cannot be published.

City Government Office of Technology and Innovation (OTI) Dataset wcrd-6u4m 9 fields
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Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 3747
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
3747
Mmr Indicator Name
Businesses approved for Energy Cost Savings Program benefits
Mmr Indicator Description
The number of businesses taking advantage of Energy Cost Savings Program (ECSP) benefits.
Mmr Indicator Source
Division of Business Services (DBS)
Is The Source Of This
Yes
Nyc Open Data Url
https://data.cityofnewyork.us/City-Government/Value-of-Energy-Cost-Savings-Program-Savings-for-B/bug8-9f3g/about_data
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 3748
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
3748
Mmr Indicator Name
Jobs retained by Energy Cost Savings Program for approved businesses
Mmr Indicator Description
Total number of full-time employees at time company was approved for ECSP benefits.
Mmr Indicator Source
Division of Business Services (DBS)
Is The Source Of This
Yes
Nyc Open Data Url
https://data.cityofnewyork.us/City-Government/Jobs-Created-by-Energy-Cost-Savings-Program-Saving/yqky-aebb/about_data
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 3749
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
3749
Mmr Indicator Name
Estimated dollar value of energy savings for businesses approved for Energy Cost Savings Program benefits ($000)
Mmr Indicator Description
Total estimated annual dollar value of utility discounts for businesses approved for ECSP benefits during the fiscal year.
Mmr Indicator Source
Division of Business Services (DBS)
Is The Source Of This
Yes
Nyc Open Data Url
https://data.cityofnewyork.us/City-Government/Value-of-Energy-Cost-Savings-Program-Savings-for-B/bug8-9f3g/about_data
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 4408
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
4408
Mmr Indicator Name
Financial awards to businesses (facilitated or disbursed)
Mmr Indicator Description
This indicator refers to the number of financial awards to business that have been disbursed and/or facilitated by DBS programs. Awards include grants and debt capital (through third party lenders).
Mmr Indicator Source
Division of Business Services (DBS)
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
The underlying data is exempt from publication as per NYC Open Data Law.
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 4409
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
4409
Mmr Indicator Name
Businesses receiving financial awards (facilitated or disbursed)
Mmr Indicator Description
This indicator will count the number of unique businesses served by DBS programs disbursing or facilitating financial awards. Awards include grants and debt capital (through third party lenders).
Mmr Indicator Source
Division of Business Services (DBS)
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
The underlying data is exempt from publication as per NYC Open Data Law.
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 5513
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
5513
Mmr Indicator Name
M/WBEs awarded City contracts
Mmr Indicator Description
A count of unique certified M/WBEs that have been awarded City contracts.
Mmr Indicator Source
Division of Economic & Financial Opportunity (DEFO), MOCS
Is The Source Of This
Yes
Nyc Open Data Url
https://data.cityofnewyork.us/Business/SBS-Certified-Business-List/ci93-uc8s/about_data
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 5514
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
5514
Mmr Indicator Name
M/WBEs awarded City contracts after receiving procurement and capacity building assistance
Mmr Indicator Description
A count of unique certified M/WBEs that have been awarded City contracts after receiving procurement and capacity building assistance services from the Division of Economic and Financial Opportunity (DEFO). These services may include assistance with purchasing, financing, bonding, and other formas of procurement technical assistance.
Mmr Indicator Source
Division of Economic & Financial Opportunity (DEFO), MOCS
Is The Source Of This
Yes
Nyc Open Data Url
https://data.cityofnewyork.us/Business/SBS-Certified-Business-List/ci93-uc8s/about_data
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 6549
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
6549
Mmr Indicator Name
Letters responded to within 14 days (%)
Mmr Indicator Description
The percentage of letters answered in 14 calendar days or less out of the total number of letters responded to during the reporting period. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.
Mmr Indicator Source
Department of Small Business Services
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
This information is not maintained in a centralized list format; SBS does not have a data set available to publish.
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 6551
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
6551
Mmr Indicator Name
E-mails responded to within 14 days (%)
Mmr Indicator Description
The percentage of emails answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.
Mmr Indicator Source
Department of Small Business Services
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
This information is not maintained in a centralized list format; SBS does not have a data set available to publish.
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 6557
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
6557
Mmr Indicator Name
Completed requests for interpretation
Mmr Indicator Description
The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.
Mmr Indicator Source
Department of Small Business Services
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
This information is not maintained in a centralized list format; SBS does not have a data set available to publish.
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 10700
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
10700
Mmr Indicator Name
Businesses opened with assistance from SBS
Mmr Indicator Description
This indicator will count the number of unique businesses opened with the assistance of SBS programs.
Mmr Indicator Source
Division of Business Services (DBS)
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
The indicator aggregates data from multiple sources, some of which include information exempt under NYC Open Data Law.
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 10828
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
10828
Mmr Indicator Name
Customers enrolled in training
Mmr Indicator Description
The number of customers registered with the Workforce1 System who enrolled in an associated training program, such as Customized Training, On-The-Job Training (OJT), Individual Training Grants (ITGs) and occupational training cohorts.
Mmr Indicator Source
Workforce Development Division
Is The Source Of This
Partially
Nyc Open Data Url
https://data.cityofnewyork.us/Social-Services/Workforce-1-for-NYCHA-Residents-by-Borough-Local-L/v7hc-c85a/about_data; https://data.cityofnewyork.us/Social-Services/Workforce-1-for-NYCHA-Residents-by-NYCHA-Developme/vhah-kvpj/about_data; https://data.cityofnewyork.us/Social-Services/Workforce-1-for-NYCHA-Residents-by-City-Council-Di/ynaw-bmnm/about_data
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 10829
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
10829
Mmr Indicator Name
Customers served
Mmr Indicator Description
The number of unduplicated customers who received value-added services through the Workforce1 System – not including activities such as registration or brief orientations – that contribute to clients attaining positive employment or educational outcomes.
Mmr Indicator Source
Workforce Development Division
Is The Source Of This
Partially
Nyc Open Data Url
https://data.cityofnewyork.us/Social-Services/Workforce-1-for-NYCHA-Residents-by-Borough-Local-L/v7hc-c85a/about_data; https://data.cityofnewyork.us/Social-Services/Workforce-1-for-NYCHA-Residents-by-NYCHA-Developme/vhah-kvpj/about_data; https://data.cityofnewyork.us/Social-Services/Workforce-1-for-NYCHA-Residents-by-City-Council-Di/ynaw-bmnm/about_data
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 10831
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
10831
Mmr Indicator Name
Businesses awarded funding for employer-based training
Mmr Indicator Description
The number of businesses awarded dollars for employer-based training programs, such as NYC Business Solutions Training Funds and On-The-Job Training (OJT).
Mmr Indicator Source
Division of Business Services
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
This information is not maintained in a centralized list format; SBS does not have a data set available to publish.
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 11058
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
11058
Mmr Indicator Name
Customers and businesses served
Mmr Indicator Description
This indicator refers to the number of unique customers and businesses served by DBS. Counts all customers and entities served once.
Mmr Indicator Source
Division of Business Services (DBS)
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
The underlying data is exempt from publication as per NYC Open Data Law.
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 11059
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
11059
Mmr Indicator Name
Customers served by programs that help navigate government
Mmr Indicator Description
This indicator counts the number of unique customers served by DBS Navigating Government services.
Mmr Indicator Source
Division of Business Services (DBS)
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
The underlying data is exempt from publication as per NYC Open Data Law.
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 13603
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
13603
Mmr Indicator Name
Services provided to help businesses navigate government
Mmr Indicator Description
The total number of services delivered as part of DBS Navigating Government.
Mmr Indicator Source
Division of Business Services (DBS)
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
The indicator aggregates data from multiple sources, some of which include information exempt under NYC Open Data Law.
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 13604
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
13604
Mmr Indicator Name
Community-based development organizations receiving financial awards
Mmr Indicator Description
The number of individual community-based development organizations that received at least one grant award across all programs.
Mmr Indicator Source
Neighborhood Development Division
Is The Source Of This
This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.
Public Statement From Your
This MMR indicator will require additional evaluation to determine the appropriate methodology for preparing the data. SBS anticipates the data can be published within the next fiscal quarter.
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 13605
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
13605
Mmr Indicator Name
Value of all financial awards to community-based development organizations
Mmr Indicator Description
The total cumulative dollar value of awards made to community-based development organizations through all programs. These funds are a combination of funding sources which can vary year to year.
Mmr Indicator Source
Neighborhood Development Division
Is The Source Of This
This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.
Public Statement From Your
This MMR indicator will require additional evaluation to determine the appropriate methodology for preparing the data. SBS anticipates the data can be published within the next fiscal quarter.
Department of Small Business Services (SBS)
Year: 2026 • Agency: Department of Small Business Services (SBS) • Mmr Indicator Id: 13606
Year
2026
Agency
Department of Small Business Services (SBS)
Mmr Indicator Id
13606
Mmr Indicator Name
Frontage feet receiving supplemental sanitation services through BIDs
Mmr Indicator Description
Total linear frontage feet in Business Improvement Districts (BIDs) that received supplemental sanitation services during the reporting period.
Mmr Indicator Source
Neighborhood Development Division
Is The Source Of This
Yes
Nyc Open Data Url
https://data.cityofnewyork.us/City-Government/FY20-BID-Trends-Report-Data/8eq5-dtjb/about_data
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 1807
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
1807
Mmr Indicator Name
Single adults entering the DHS shelter services system
Mmr Indicator Description
Single adults entering the DHS shelter services system for the first time or returning after a period of at least one year, excluding clients in Safe Havens and Veterans short-term housing.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 1810
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
1810
Mmr Indicator Name
Unsheltered individuals who are estimated to be living on the streets, in parks, under highways, on subways and in the public transportation stations in New York City (HOPE) * (CY)
Mmr Indicator Description
This indicator reports the results of the agency’s annual Homeless Outreach Population Estimate, held from midnight – 4AM on the last Monday in January. Teams of volunteers are assigned to small study areas where they administer a survey to all passersby to determine their housing situation.
Mmr Indicator Source
Homeless Outreach Population Estimate Findings
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 1816
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
1816
Mmr Indicator Name
Average number of single adults in shelters per day
Mmr Indicator Description
The average number of single adults residing in shelter each night at 3 A.M.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
Partially
Nyc Open Data Url
https://data.cityofnewyork.us/Social-Services/DHS-Daily-Report/k46n-sa2m/
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 1819
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
1819
Mmr Indicator Name
Cost per day for single adult shelter facilities
Mmr Indicator Description
The daily cost (per diem) per person or family for privately run facilities, including Tier IIs, hotels, and cluster facilities, providing overnight shelter to homeless single adults or families. It is the average cost for all units occupied at a given point in time.
Mmr Indicator Source
DHS Budget Office
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
The underlying data that is used to generate this indicator is not available in a format that is suitable for Open Data.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 1830
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
1830
Mmr Indicator Name
Average length of stay — Single adults in shelter (days)
Mmr Indicator Description
The average number of days an adult has spent in the DHS shelter services system during the reporting period, excluding clients in Safe Havens and Veterans short-term housing. Non-consecutive days spent in shelter are counted as one stay in the average calculation.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
Partially
Nyc Open Data Url
https://data.cityofnewyork.us/Social-Services/Local-Law-19-of-1999-Report-Monthly-Placements/5284-7vfz
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 1832
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
1832
Mmr Indicator Name
Single adults exiting to permanent housing
Mmr Indicator Description
The number of single adults relocated to permanent housing from shelters, including both subsidized and unsubsidized permanent housing placements, excluding clients in Safe Havens and Veterans short-term housing. A placement is counted as an exit to permanent housing if the client remains out of shelter for at least 30 days.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
Partially
Nyc Open Data Url
https://data.cityofnewyork.us/Social-Services/Local-Law-19-of-1999-Report-Monthly-Placements/5284-7vfz/
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 1834
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
1834
Mmr Indicator Name
Single adults who exited to permanent housing and returned to the DHS shelter services system within one year (%)
Mmr Indicator Description
The percent of those single adults, excluding clients in Safe Havens and Veterans short-term housing, placed into permanent housing in the prior fiscal year who returned to the DHS shelter services system within one year. To be counted as an exit to permanent housing, the client must remain out of shelter following placement for at least 30 days.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 4192
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
4192
Mmr Indicator Name
Average school attendance rate for children in the DHS shelter services system (%)
Mmr Indicator Description
The rate of actual attendance per number of school days per month, based on total number of school-aged children who have attendance/registration records.
Mmr Indicator Source
DHS CARES Database and DOE ATS
Is The Source Of This
Partially
Nyc Open Data Url
https://data.cityofnewyork.us/Social-Services/DHS-Data-Dashboard/5e9h-x6ak/
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 4193
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
4193
Mmr Indicator Name
Families initially placed in shelter in the borough of their youngest school-aged child’s school address (%)
Mmr Indicator Description
The percent of families provided with shelter that have identified their youngest school-aged child’s school, and were placed in the borough of that school.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
Partially
Nyc Open Data Url
https://data.cityofnewyork.us/Social-Services/DHS-Data-Dashboard/5e9h-x6ak/
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 4198
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
4198
Mmr Indicator Name
Average number of families with children in shelters per day
Mmr Indicator Description
The average daily census of families with children in shelter at noon for the month. Does not include families that may not yet be assigned or are in transition to shelter at noon and those placed in overnight facilities.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
Partially
Nyc Open Data Url
https://data.cityofnewyork.us/Social-Services/DHS-Daily-Report/k46n-sa2m/
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 4199
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
4199
Mmr Indicator Name
Average number of adult families in shelters per day
Mmr Indicator Description
The average daily census of adult families in shelter at noon for the month. Does not include families that may not yet be assigned or are in transition to shelter at noon and those placed in overnight facilities.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
Partially
Nyc Open Data Url
https://data.cityofnewyork.us/Social-Services/DHS-Daily-Report/k46n-sa2m/
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 4397
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
4397
Mmr Indicator Name
Adult families entering the DHS shelter services system
Mmr Indicator Description
Adult families determined to be eligible for shelter.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
Partially
Nyc Open Data Url
https://data.cityofnewyork.us/Social-Services/FWC-and-AF-Monthly-Eligibility-Rate/985h-mtct/
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 4398
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
4398
Mmr Indicator Name
Families with children entering the DHS shelter services system
Mmr Indicator Description
Families with children determined to be eligible for shelter.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
Partially
Nyc Open Data Url
https://data.cityofnewyork.us/Social-Services/FWC-and-AF-Monthly-Eligibility-Rate/985h-mtct/
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 4400
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
4400
Mmr Indicator Name
Average length of stay — Adult families in shelters (days)
Mmr Indicator Description
The average number of days adult families spend in shelter, excluding overnight facilities, from their first date of application. Families who leave the DHS shelter system for more than 30 days are considered new applicants.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
Partially
Nyc Open Data Url
https://data.cityofnewyork.us/Social-Services/Local-Law-19-of-1999-Report-Monthly-Placements/5284-7vfz
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 4401
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
4401
Mmr Indicator Name
Average length of stay — Families with children in shelter (days)
Mmr Indicator Description
The average number of days families with children spend in shelter, excluding overnight facilities, from their first date of application. Families who leave the DHS shelter system for more than 30 days are considered new applicants.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
Partially
Nyc Open Data Url
https://data.cityofnewyork.us/Social-Services/Local-Law-19-of-1999-Report-Monthly-Placements/5284-7vfz
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 4402
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
4402
Mmr Indicator Name
Adult families who exited to permanent housing and returned to the DHS shelter services system within one year (%)
Mmr Indicator Description
The percent of those adult families placed into permanent housing in the prior fiscal year who returned to the DHS shelter services system within one year. To be counted as an exit to permanent housing, the client must remain out of shelter following placement for at least 30 days.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 4403
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
4403
Mmr Indicator Name
Families with children who exited to permanent housing and returned to the DHS shelter services system within one year (%)
Mmr Indicator Description
The percent of those families with children placed into permanent housing in the prior fiscal year who returned to the DHS shelter services system within one year. To be counted as an exit to permanent housing, the client must remain out of shelter following placement for at least 30 days.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 5949
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
5949
Mmr Indicator Name
Average wait time to speak with a customer service agent (minutes)
Mmr Indicator Description
The average time in minutes from the time a customer meets with a greeter or information desk representative until he or she is met by a customer service representative.
Mmr Indicator Source
OFlow Database
Is The Source Of This
The underlying data is owned by another agency or entity.
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 5952
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
5952
Mmr Indicator Name
CORE facility rating
Mmr Indicator Description
CORE facility rating: An average Customers Observing and Reporting Experiences (CORE) score based on the rating of 15 conditions, including physical conditions (e.g., cleanliness, litter, seating) and customer service conditions (e.g., wait time, professionalism), for all agency walk-in facilities inspected, divided by the number of walk-in facilities inspected. Each of the 15 conditions can be rated excellent, good, fair or poor. Ratings of excellent are worth 100 points each, good ratings are worth 67 points, fair ratings are worth 33 points and poor ratings receive no points. Facilities are rated by trained City inspectors.
Mmr Indicator Source
Mayor's Office of Operations - SCOUT
Is The Source Of This
Yes
Nyc Open Data Url
https://data.cityofnewyork.us/City-Government/SCOUT-CORE/xrwg-eczf
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 5955
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
5955
Mmr Indicator Name
Letters responded to within 14 days (%)
Mmr Indicator Description
The percentage of letters answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.
Mmr Indicator Source
HRA Office of Constituent Services (OCS)
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
The underlying data that is used to generate this indicator is not available in a format that is suitable for Open Data.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 5957
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
5957
Mmr Indicator Name
E-mails responded to within 14 days (%)
Mmr Indicator Description
The percentage of emails answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.
Mmr Indicator Source
HRA Office of Constituent Services (OCS)
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
The underlying data that is used to generate this indicator is not available in a format that is suitable for Open Data.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 5963
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
5963
Mmr Indicator Name
Completed requests for interpretation
Mmr Indicator Description
The sum of requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters. Note that unique requests for interpretation are not available for on-site Spanish interpretation services provided at a number of DHS locations and, as a result, are not included in this metric.
Mmr Indicator Source
Interpretation provider invoices
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 10316
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
10316
Mmr Indicator Name
Families with children receiving public assistance (average) (%)
Mmr Indicator Description
The percentage of families with children who have been determined eligible for shelter and have either applied for or are currently receiving public assistance.
Mmr Indicator Source
DHS CARES database and Welfare Management System database
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 10317
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
10317
Mmr Indicator Name
Adult shelter inspections with safety, maintenance or cleanliness deficiencies per 1,000 beds
Mmr Indicator Description
Total number of inspections with safety, maintenance or cleanliness deficiencies, per 1000 beds, noted in inspections carried out by a court appointed inspection team to ensure shelters meet court-mandated standards. Inspections take place in adult shelters semi-annually.
Mmr Indicator Source
DHS Facilities Maintenance and Development
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
The underlying data that is used to generate this indicator is not available in a format that is suitable for Open Data.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 10462
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
10462
Mmr Indicator Name
Workplace injuries reported
Mmr Indicator Description
All incidents resulting in a workers' compensation or line of duty injury claim regardless of whether or not time is lost.
Mmr Indicator Source
DSS Office of Human Resources Solutions
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
The underlying data that is used to generate this indicator is not available in a format that is suitable for Open Data.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 10871
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
10871
Mmr Indicator Name
Single adults who exited to permanent housing and returned to the DHS shelter services system within one year — Subsidized placement
Mmr Indicator Description
The percent of those single adults, excluding clients in Safe Havens and Veterans short-term housing, placed into subsidized permanent housing in the prior fiscal year who returned to the DHS shelter services system within one year. To be counted as an exit to permanent housing, the client must remain out of shelter following placement for at least 30 days.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 10872
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
10872
Mmr Indicator Name
Single adults who exited to permanent housing and returned to the DHS shelter services system within one year — Unsubsidized placement
Mmr Indicator Description
The percent of those single adults, excluding clients in Safe Havens and Veterans short-term housing, placed into unsubsidized permanent housing in the prior fiscal year who returned to the DHS shelter services system within one year. To be counted as an exit to permanent housing, the client must remain out of shelter following placement for at least 30 days.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 10873
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
10873
Mmr Indicator Name
Families with children who exited to permanent housing and returned to the DHS shelter services system within one year — Subsidized placement
Mmr Indicator Description
The percent of those families with children placed into subsidized permanent housing in the prior fiscal year who returned to the DHS shelter services system within one year. To be counted as an exit to permanent housing, the client must remain out of shelter following placement for at least 30 days.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 10874
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
10874
Mmr Indicator Name
Families with children who exited to permanent housing and returned to the DHS shelter services system within one year — Unsubsidized placement
Mmr Indicator Description
The percent of those families with children placed into unsubsidized permanent housing in the prior fiscal year who returned to the DHS shelter services system within one year. To be counted as an exit to permanent housing, the client must remain out of shelter following placement for at least 30 days.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Year: 2026 • Agency: Department of Social Services (DSS) - Department of Homeless Services (DHS) • Mmr Indicator Id: 10875
Year
2026
Agency
Department of Social Services (DSS) - Department of Homeless Services (DHS)
Mmr Indicator Id
10875
Mmr Indicator Name
Adult families who exited to permanent housing and returned to the DHS shelter services system within one year — Subsidized placement
Mmr Indicator Description
The percent of those adult families placed into subsidized permanent housing in the prior fiscal year who returned to the DHS shelter services system within one year. To be counted as an exit to permanent housing, the client must remain out of shelter following placement for at least 30 days.
Mmr Indicator Source
DHS CARES Database
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.