NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4112

Supplemental Nutrition Assistance Program (SNAP) — Cash assistance households receiving benefits (000)

As of the end of the reporting period, the total number of Cash Assistance eligible households receiving Supplemental Nutrition Assistance Program benefits.

DSS Office Performance Management and Data Analytics (OPMDA)

Partially

https://data.cityofnewyork.us/Social-Services/HRA-Facts-Programs-and-Services/np6w-pies/

These records are confidential and exempt from redisclosure under 7 U.S.C. § 2020(e)(8), which strictly limits the use or disclosure of information obtained from applicant households to the administration of the program.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4114

Supplemental Nutrition Assistance Program (SNAP) — SSI households receiving benefits (000)

As of the end of the reporting period, the total number of eligible SSI households SSI receiving federally supported Supplemental Nutrition Assistance Program benefits.

DSS Office Performance Management and Data Analytics (OPMDA)

Partially

https://data.cityofnewyork.us/Social-Services/HRA-Facts-Programs-and-Services/np6w-pies/

These records are confidential and exempt from redisclosure under 7 U.S.C. § 2020(e)(8), which strictly limits the use or disclosure of information obtained from applicant households to the administration of the program.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4116

Supplemental Nutrition Assistance Program (SNAP) — Application timeliness rate (%)

The percent of Supplemental Nutrition Assistance Program Cash Assistance and Non-Cash Assistance application processing completed by the Agency in the federally required timeframe.

HRA Family Independence Administration (FIA)

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under 7 U.S.C. § 2020(e)(8), which strictly limits the use or disclosure of information obtained from applicant households to the administration of the program.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4117

Supplemental Nutrition Assistance Program (SNAP) — Payment Error Rate (federal fiscal year) (%)

This indicator is a New York State reported percent of Supplemental Nutrition Assistance Program (SNAP) benefit Payment Errors for CA and non-CA recipients. It shows the percent of incorrect SNAP benefit amounts paid if they are either over or under the correct amount, due to a calculation or documentation error on the part of either the worker or the client. In addition, a payment error can also occur for cases subsequently found to be ineligible for SNAP after having already received SNAP benefits. This indicator is reported for the Federal Fiscal year: October through Sepetember.

HRA Family Independence Administration (FIA)

The underlying data is owned by another agency or entity.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4129

HIV/AIDS Services Administration (HASA) — New Applicants

The cumulative number of new applicants to HASA services.

HRA HIV/AIDS Services Administration (HASA)

Partially

https://data.cityofnewyork.us/Social-Services/HASA-Facts/wjvv-6yxq/

These records are confidential and exempt from redisclosure under Public Health Law Article 27-F (§ 2782), where any disclosure inherently risks revealing confidential HIV-related information.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4138

HIV/AIDS Services Administration (HASA) — Individuals receiving services

As of the end of the reporting period, the number of individual clients (individuals who are either HIV Symptomatic or with AIDS) served during the reporting month.

HRA HIV/AIDS Services Administration (HASA)

Partially

https://data.cityofnewyork.us/Social-Services/HRA-Facts-Programs-and-Services/np6w-pies/

These records are confidential and exempt from redisclosure under Public Health Law Article 27-F (§ 2782), where any disclosure inherently risks revealing confidential HIV-related information.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4146

HIV/AIDS Services Administration (HASA) — Clients receiving housing assistance (%)

The percent of HASA clients who receive on-going monthly supplemental rents in addition to the basic HASA shelter grant.

IPA 705 report generated by HRA/MIS

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Public Health Law Article 27-F (§ 2782), where any disclosure inherently risks revealing confidential HIV-related information.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4147

HIV/AIDS Services Administration (HASA) — Average number of days from submission of a completed application to approval or denial of enhanced housing benefits

At the end of the period, the average number of days to grant or deny HASA housing-related enhanced financial benefits to HASA cases after the completed application is submitted. Benefits are required for clients in HASA cases to secure or maintain housing, including but not limited to rent increases, home furnishings requests, moving and storage expenses.

HRA HIV/AIDS Services Administration Case by Case Financial Assessment database

This MMR Indicator was retired

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4154

Average days to initiate home attendant and housekeeper services for all cases

At the end of the reporting period, the average number of days from the date of application to the commencement of service for all new Home Attendant and Housekeeping cases during the reporting month. All cases with service start dates during the reporting month are included in this measure and include applicants who are currently enrolled in Medicaid and those who have applied for but not begun to receive Medicaid.

HRA Home Care Services Program

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4158

Serious personal care complaints resolved in 24 hours (%)

Percent of client serious complaints resolved within required timeframe of 24 hours. Vendors must remove the risk has to the client within 24 hours for the complaint to be resolved.

HRA MICSA

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4167

Cash Assistance — Caseload (point in time) (000)

At the end of the reporting period, the total number of cases receiving Cash Assistance.

DSS OPMDA and WMS report CRM01OR1

Partially

https://data.cityofnewyork.us/Social-Services/HRA-Facts-Programs-and-Services/np6w-pies/

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4171

Cash Assistance — Persons receiving Assistance (000)

As of the end of the reporting period, this indicator measures the number of persons who are eligible for the time-limited Family Assistance Program, the Safety Net Assistance Program or the 60-month Converted to Safety Net program.

DSS OPMDA and WMS report CRM01OR1

Partially

https://data.cityofnewyork.us/Social-Services/HRA-Facts-Programs-and-Services/np6w-pies/

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4185

Cash Assistance — Application timeliness rate (%)

This indicator measures the percent of Cash Assistance application processing completed by the Agency in the required 30-day time frame.

DSS Family Independence Administration (FIA)

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4187

Medicaid — Enrollees administered by HRA (000)

As of the end of the reporting period, the total number of persons enrolled in Medicaid administered by HRA who also receive cash assistance or SSI, and Medicaid without cash assistance (Medicaid-only) administered by HRA. A person can apply for Medicaid administered by HRA if he or she is over 65 years of age or older, need Medicaid because of a disability or blindness, get Medicare and are not a parent or caretaker of minor children or are a former foster case young adult under 26 years of age.

WMS report WINR0521 and HealthStat Report

Partially

https://data.cityofnewyork.us/Social-Services/HRA-Facts-Programs-and-Services/np6w-pies/

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 369(4) and 42 U.S.C. § 1396a(a)(7), which restrict the use or disclosure of information concerning Medicaid applicants and recipients.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4188

Medicaid — Medicaid-only enrollees administered by HRA (000)

As of the end of the reporting period, the number of persons who are not recipients of cash assistance or SSI who receive Medicaid services administered by HRA. As of January 2014, most Medicaid-only eligible clients (Medicaid clients without cash assistance) began to be enrolled in the New York State administered Medicaid program through State Health Care Exchange. People can apply for Medicaid administered by HRA if he or she is over 65 years of age or older, need Medicaid because of a disability or blindness, get Medicare and are not a parent or caretaker of minor children or are a former foster care young adult under 26 years of age.

HealthStat Report

Partially

https://data.cityofnewyork.us/Social-Services/HRA-Facts-Programs-and-Services/np6w-pies/

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 369(4) and 42 U.S.C. § 1396a(a)(7), which restrict the use or disclosure of information concerning Medicaid applicants and recipients.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4189

Medicaid — Application timeliness rate (%)

Percent of Community and Hospital new applications processed by the Agency within required timeframes.

HRA Medical Insurance and Community Services Administration [Medical Assistance Program (MAP)]

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 369(4) and 42 U.S.C. § 1396a(a)(7), which restrict the use or disclosure of information concerning Medicaid applicants and recipients.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4404

Adult families receiving preventive services who did not enter the shelter system (%)

Those adult families who received diversion/prevention services who were not found eligible for shelter for 12 continuous months after their initial contact.

Department of Homeless Serivces' "Client Assistance and Rehousing Enterprise System" (CARES) database

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

4405

Families with children receiving preventive services who did not enter the shelter system (%)

Those families with children who received diversion/prevention services who were not found eligible for shelter for 12 continuous months after their initial contact.

Department of Homeless Serivces' "Client Assistance and Rehousing Enterprise System" (CARES) database

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

5504

Total cases receiving home care services

As of the end of the reporting period, the number of cases managed by HRA that are receiving Medicaid-funded Home Attendant and Housekeeping; fee-for-service Consumer Directed Personal Assistance Program services, those classified as Difficult to Serve or receiving Personal Emergency Response Services, plus those cases managed by State OTDA that are receiving Managed Long Term Home Health Care services.

HRA Home Care Services Program

Partially

https://data.cityofnewyork.us/Social-Services/HRA-Facts-Programs-and-Services/np6w-pies/

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

5523

Adult Protective Services (APS) — Assessment cases

The unduplicated number of individuals in the assessment phase for APS services during the month. Only assessment cases that are still open are counted, not including the assessment cases that were closed, rejected, or accepted. The fiscal year to date number is calculated as an average of monthly cases.

HRA Adult Protective Services Monthly Compliance Report

Partially

https://data.cityofnewyork.us/Social-Services/HRA-Facts-Programs-and-Services/np6w-pies/

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 473-e and 18 NYCRR Part 457, which strictly mandate the confidentiality of Adult Protective Services records and referrals to protect both vulnerable clients and reporters.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

5524

Adult Protective Services (APS) — Cases eligible for services

The unduplicated number of the total cases in APS undercare or Preventive Services Program during the month. The fiscal year to date number is calculated as an average of monthly cases.

HRA Adult Protective Services Monthly Compliance Report

Partially

https://data.cityofnewyork.us/Social-Services/HRA-Facts-Programs-and-Services/np6w-pies/

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 473-e and 18 NYCRR Part 457, which strictly mandate the confidentiality of Adult Protective Services records and referrals to protect both vulnerable clients and reporters.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

5528

Adult Protective Services (APS) — Cases accepted or denied for undercare within State-mandated 60 days (%)

Percent of referrals to the borough offices or contracted vendors with a decision made to accept or deny a case within the State-mandated 60 days.

HRA Adult Protective Services Monthly Compliance Report

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 473-e and 18 NYCRR Part 457, which strictly mandate the confidentiality of Adult Protective Services records and referrals to protect both vulnerable clients and reporters.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

5529

Eligible families seeking shelter at Prevention Assistance and Temporary Housing (PATH) who entered HRA's domestic violence shelters (%)

The percentage of families found eligible for domestic violence shelter through the No Violence Again (NoVA) program, housed at the Department of Homeless Services’ Prevention Assistance and Temporary Housing (PATH) center who are placed in an HRA domestic violence shelter.

HRA ODVEIS NoVA Program Reports

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 459-h, 18 NYCRR § 452.10, and 18 NYCRR § 462.9, which strictly protect client records and shelter locations. At the federal level, VAWA (34 U.S.C. § 12291(b)(2)) and FVPSA (42 U.S.C. § 10406(c)(5)) prohibit the disclosure of personally identifying information for survivors.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

5544

Medicaid recoveries and cost avoidance for fraud waste and abuse ($000,000)

This indicator shows the cumulative amount recovered from concealment of income and resources by clients, provider audits for waste and abuse, collections from windfalls, personal injury lawsuit settlements and liens on properties and estates, and cost savings from various efforts such as Medicaid prescription drug fraud investigations and clients receiving Medicaid in more than one state. The Medicaid Integrity Investigation Program concluded in January 2014 since most new Medicaid applications began in January 2014 taking place through New York State of Health, the Official Health Plan Marketplace for New York State.

DSS Accountability Office

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data that is used to generate this indicator is not available in a format that is suitable for Open Data.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

6365

Calls answered within 30 seconds (%)

The percentage of calls answered by a call center representative in 30 seconds or less.

Human Resources Administration

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

6367

Average wait time to speak with a customer service agent (minutes:seconds)

The average time in minutes from the time a customer meets with a greeter or information desk representative until he or she is met by a customer service representative.

Human Resources Administration

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

6370

CORE facility rating

CORE facility rating: An average Customers Observing and Reporting Experiences (CORE) score based on the rating of 15 conditions, including physical conditions (e.g., cleanliness, litter, seating) and customer service conditions (e.g., wait time, professionalism), for all agency walk-in facilities inspected, divided by the number of walk-in facilities inspected. Each of the 15 conditions can be rated excellent, good, fair or poor. Ratings of excellent are worth 100 points each, good ratings are worth 67 points, fair ratings are worth 33 points and poor ratings receive no points. Facilities are rated by trained City inspectors.

Human Resources Administration

Yes

https://data.cityofnewyork.us/City-Government/SCOUT-CORE/xrwg-eczf

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

6373

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

Human Resources Administration

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data that is used to generate this indicator is not available in a format that is suitable for Open Data.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

6375

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

Human Resources Administration

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data that is used to generate this indicator is not available in a format that is suitable for Open Data.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

6382

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

Human Resources Administration

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

9245

HIV/AIDS Services Administration (HASA) — Average number of days from submission of a completed application to issuance of enhanced housing benefits

The average number of calendar days from submission of a completed application it takes to issue housing-related enhanced financial benefits to HASA cases to enable clients in these cases to secure or maintain housing, including but not limited to rent increases, home furnishings requests, moving and storage expenses.

HRA HIV/AIDS Services Administration Case by Case Financial Assessment database

This MMR Indicator was retired

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

9247

Average weekly billable hours for personal care services

At the end of the reporting period, the average number of weekly billable hours of service for all clients receiving personal care services (home attendant and housekeeping). The billable hours indicator measures the number of hours during which service is actually provided.

HRA Home Care Services Program

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10329

Supplemental Nutrition Assistance Program (SNAP) — Non-cash assistance households receiving benefits (000)

As of the end of the reporting period, the total number of households who receive Supplemental Nutrition Assistance Program benefits who are not cash assistance or SSI recipients.

DSS Office Performance Management and Data Analytics (OPMDA)

Partially

https://data.cityofnewyork.us/Social-Services/HRA-Facts-Programs-and-Services/np6w-pies/

These records are confidential and exempt from redisclosure under 7 U.S.C. § 2020(e)(8), which strictly limits the use or disclosure of information obtained from applicant households to the administration of the program.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10431

Family cases engaged in training or education in accordance with New York City guidelines (%)

The City Fiscal Year-to-date average percent of partially or fully engageable (able to work) family cases who increase their self-sufficiency by participating in training or education activities that prepare clients to obtain and retain employment. These training/education activities are defined by New York City and may be stand-alone or concurrent with job search, substance abuse or other work activities. Education includes high school students over 15 and college students. Under the new Career Services employment contracts, clients are counted for this indicator if they participate in contextualized literacy and language programs designed specifically for different types of jobs, or if they participate in full or part-time GED programs.

HRA NYCWAY and OPMDA

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10453

Workplace injuries reported

The cumulative number of all incidents resulting in a workers' compensation or line of duty injury claim regardless of whether time is lost.

DSS Office of Human Resources Solutions

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data that is used to generate this indicator is not available in a format that is suitable for Open Data.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10486

Cash assistance recoveries and cost avoidance for fraud, waste and abuse ($000,000)

This indicator shows, pursuant to Cash Assistance eligibility rules, the cumulative amount recovered from concealment of income and resources by clients, collections from windfalls, lawsuit settlements and liens on properties, repayment of emergency assistance, and federal reimbursement for assistance given while Social Security Disability benefit applications were pending. It also includes cost savings from various efforts such as fraud investigations, case re-budgeting for income changes, and clients receiving Cash Assistance in more than one state. As of Fiscal Year 2013, HRA has changed its method for calculating the Cash Assistance cost avoidance and recoveries indicator by no longer placing a value on reduced budget recommendations from HRA’s Bureau of Eligibility Verification (BEV). HRA's updated calculation of cost avoidance more accurately reflects the type of recommendations likely to result in savings.

DSS Accountability Office

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data that is used to generate this indicator is not available in a format that is suitable for Open Data.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10487

Supplemental Nutritional Assistance Program (SNAP) cost avoidance for fraud and abuse ($000,000)

This indicator shows the cumulative amount of cost avoidance from client fraud through concealment of income and resources and from clients receiving SNAP benefits in more than one state.

DSS Accountability Office

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data that is used to generate this indicator is not available in a format that is suitable for Open Data.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10495

Customer satisfaction rating for Public Health Insurance Program services “good” or better (%)

Customer satisfaction ratings in obtaining benefits for Cash Assistance, SNAP and Public Health Insurance

Human Resources Administration

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10656

Fair hearings upheld (%)

Starting in Fiscal 2014, HRA changed its method for calculating Fair Hearings outcomes. The agency win rate includes issues that are affirmed and that are found to be correct at the time they were made and excludes client defaults. Defaults were included as Agency wins in prior periods but are currently excluded because they do not reflect contested issues that are actually heard at hearings. The numerator of this indicator includes all fair hearing issues heard with an outcome of affirmation of the Agency’s decision or correct decision when originally made by the Agency and other outcomes. Other outcomes include, for example, the appellant’s lack of standing. The denominator includes all fair hearing issues heard with all outcomes including affirmation, correct when made, agency withdrawal, settled, reversal and other outcomes. The rate is calculated based on all outcomes on hearings heard, and it does not include defaults in which the client fails to appear, and the hearing is therefore not actually heard.

DSS Office of Performance Management and Data Analytics (OPMDA)

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10657

Clients whom HRA helped obtain employment (000)

An unduplicated cumulative count of only those placements for Cash Assistance clients and non-custodial parents obtained through HRA's contracted vendors, including Career Services and WeCARE. HRA also counts placements achieved through non-contracted services such as placements following a client's engagement in an educational program. Job placements that are self-attained by clients while engaged in HRA programs and services are also counted.

HRA New York City WAY (NYCWAY), Welfare Management System (WMS), CA and Non-CA cases matched against State New Hire Placements file, OPMDA, and HRA’s Payment and Claiming System (PaCS)

Partially

https://data.cityofnewyork.us/Social-Services/HRA-Facts-Programs-and-Services/np6w-pies/

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10662

Cash Assistance — Unduplicated number of persons (12-month) (000)

This indicator measures the number of distinct people who received only one-time emergency assistance or an ongoing recurring Cash Assistance benefit on the time-limited Family Assistance Program, the Safety Net Assistance (SNA) Program, or the 60-month Converted to Safety Net program within last 12 months. Everyone receiving any of these types of cash assistance is counted only once during the 12-month period.

DSS Office Performance Management and Data Analytics (OPMDA)

Partially

https://data.cityofnewyork.us/Social-Services/HRA-Facts-Programs-and-Services/np6w-pies/

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10772

Applications filed with the United States Citizenship and Immigration Services

The cumulative number of applications for permanent residence, citizenship, asylum, or other special immigration status that HRA funded community-based organizations helped file with the United States Citizenship and Immigration Services (USCIS). Other special immigration status applications can include U or T visas, Special Immigrant Juvenile Status (SIJS), DACA and immigration relief under VAWA or the VTVPA.

HRA Office of Civil Justice

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10775

Cash Assistance — Applications (000)

The cumulative number of cases applying for Cash Assistance (Recurring or Single-Issue benefits).

DSS Office Performance Management and Data Analytics (OPMDA)

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10776

Cash Assistance — Application acceptance rate (%)

The percentage of Cash Assistance Applications with the application outcome of single issue or active or closed out of the total number of cases applying for Cash Assistance (Recurring or Single Issue benefits) in the respective month.

DSS Office Performance Management and Data Analytics (OPMDA)

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10778

Cash Assistance — Cases in sanction status (%)

The percentage of Cash Assistance cases that were in sanction due to non-compliance out of the total number of Cash Assistance cases (on the engagement report) at the end of the reporting month.

DSS Office Performance Management and Data Analytics (OPMDA)

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10779

Supplemental Nutrition Assistance Program (SNAP) — Applications filed electronically (%)

The percentage of cases that applied for SNAP benefits through Access HRA out of the total number of cases that applied for SNAP benefits in the respective month.

DSS Office of Performance Management and Data Analytics (OPMDA)

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under 7 U.S.C. § 2020(e)(8), which strictly limits the use or disclosure of information obtained from applicant households to the administration of the program.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10780

HRA clients who obtained employment, and maintained employment or did not return to CA for 12 months (city fiscal year-to-date average) (%)

The City Fiscal Year-to-date percentage of both those cash assistance cases for which HRA helped a client obtain employment 12 months prior to the reporting period where the client earned enough income to close their cash assistance cases and did not return to cash assistance within the last 12 months of the reporting period, and those cash assistance cases for which HRA helped the client obtain employment 12 months prior to the reporting period where the clients cash assistance cases remained open and were not re-budgeted for CA within 12 months due to the loss of employment income.

DSS Office Performance Management and Data Analytics (OPMDA)

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10781

Low-income cases facing eviction and homelessness who were assisted with legal services in Housing Court

The cumulative number of low-income households who are facing eviction in Housing Court to whom HRA legal services providers gave either full representation or legal assistance.

HRA Office of Civil Justice

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10782

Fair Hearings requested

The cumulative number of client requests for hearings to contest decisions made by HRA regarding any benefit programs administered by HRA. For Fiscal Years 2019, 2020, and 2021, HRA adjusted its count of fair hearings requested to be consistent with how these requests are determined by New York State. This adjustment resulted in a slight decrease in the reported monthly number of fair hearings requested compared to previously reported data.

HRA Office of Performance Management and Data Analytics (OPMDA)

No, the underlying data is exempt from publication as per NYC's Open Data Law.

These records are confidential and exempt from redisclosure under Social Services Law (SSL) § 136 and 18 NYCRR § 357, which strictly prohibit the disclosure of records or information relating to persons applying for or receiving public assistance, care, or shelter.

2026

Department of Social Services (DSS) - Human Resources Administration (HRA)

10783

Clients successfully diverted at Prevention Assistance and Temporary Housing (PATH) from entering a homeless shelter (%)

Due to interventions at Department of Homeless Services' Prevention Assistance and Temporary Housing (PATH) family intake unit, the percent of all clients (families with children) who are diverted from entering a homeless shelter. Efforts are made at PATH to provide prevention assistance that allows families with children to either remain in place or find alternative housing.

Department of Homeless Serivces' "Client Assistance and Rehousing Enterprise System" (CARES) database

Partially

https://data.cityofnewyork.us/Social-Services/HRA-Facts-Programs-and-Services/np6w-pies/

These records are confidential and exempt from redisclosure under the McKinney-Vento Homeless Assistance Act (42 U.S.C. § 11375), which sets strict privacy and security standards for data collection on individuals experiencing homelessness.