NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2025

Civilian Complaint Review Board (CCRB)

2136

Total civilian complaints against uniformed members of NYPD

The number of complaints made by civilians against members of the New York City Police Department, investigated by CCRB, for allegations of excessive force, abuse of authority, discourtesy and offensive language.

Investigations Unit, Complaint Tracking System

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2025

Civilian Complaint Review Board (CCRB)

2137

Full investigations as a percentage of total cases closed (%)

The percentage of all cases on the Board’s docket that were closed during the reporting period after being fully investigated; the remainder were truncated due to a complaint being withdrawn, complainant, victim or witness being unable to cooperate or unavailable to aid in the investigation.

Investigations Unit, Complaint Tracking System

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2025

Civilian Complaint Review Board (CCRB)

2138

Officers disciplined (excluding pending and filed cases) (%)

The percentage of substantiated complaints reviewed by NYPD where the police officer received some sort of discipline. Excludes pending cases (cases that are still open) and filed cases (those with officers no longer employed by the Department when the case was reviewed).

Investigations Unit, New York City Police Department (NYPD) & CCRB Complaint Tracking System

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2025

Civilian Complaint Review Board (CCRB)

2154

Cases successfully mediated

The number of cases where both the civilian(s) and the officer(s) participated in a successful mediation session at CCRB.

Mediation Unit, Complaint Tracking System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Civilian Complaint Review Board (CCRB)

2155

Cases with mutual agreement to mediate

The number of cases referred and accepted for mediation. Source: CCRB Complaint Tracking System.

Mediation Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Civilian Complaint Review Board (CCRB)

2157

Average mediation case completion time (days)

The average number of days required for completion of cases referred to mediation, as measured from the date a complaint is received by CCRB to the date a complaint is successfully mediated.

Mediation Unit, Complaint Tracking System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Civilian Complaint Review Board (CCRB)

2160

Officers who accepted mediation (%)

The percentage of identified officers who accepted mediation after the civilian(s) agreed to mediate the complaint as an alternative to a full investigation.

Mediation Unit, Complaint Tracking System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Civilian Complaint Review Board (CCRB)

2161

Civilians who accepted mediation (%)

The percentage of civilians who agreed to mediate their complaints when mediation was offered by a CCRB investigator.

Mediation Unit, Complaint Tracking System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Civilian Complaint Review Board (CCRB)

2162

Mediation satisfaction rate (%)

The percentage of civilians who participated in a successful mediation who asserted their satisfaction with the process.

Mediation Unit, Complaint Tracking System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Civilian Complaint Review Board (CCRB)

5779

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Civilian Complaint Review Board (CCRB)

5781

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Civilian Complaint Review Board (CCRB)

5787

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Civilian Complaint Review Board (CCRB)

9166

Cases closed

Number of cases in which Board members render a final decision.

Complaint Tracking System

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2025

Civilian Complaint Review Board (CCRB)

9303

Average time to complete a substantiated investigation (days)

The average number of days to complete a substantiated case, as measured from date CCRB received the complaint to the date when the Board renders a final decision. The indicator measures the elapsed time from the start of the investigation to the closing date for all full substantiated investigations closed within the reporting period.

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Civilian Complaint Review Board (CCRB)

10166

Average age of open docket (days)

The average age in days, as measured from date the complaint was received by CCRB, for all open cases on the docket. Source: CCRB Complaint Tracking System.

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Civilian Complaint Review Board (CCRB)

10177

Substantiated cases in which the statute of limitations expired (%)

The percentage of substantiated cases completed after a cases' statute of limitations has expired. The statute of limitations is measured from the date of incident.

Complaint Tracking System

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2025

Civilian Complaint Review Board (CCRB)

10921

Administrative prosecution cases closed — Total

Pursuant to the April 2, 2012 Memorandum of Understanding (MOU) between NYPD and CCRB, the total number of substantiated cases with charges and specifications recommended by the Board that are closed by CCRB's Administrative Prosecution Unit (APU). Total APU case closures include all closures, such as cases closed by plea agreement, trial, dismissal, expired statute of limitations, reconsidered cases and cases retained (those in which NYPD keeps jurisdiction pursuant to Section 2 of the MOU).

Administrative Prosecution Unit (APU)

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2025

Civilian Complaint Review Board (CCRB)

10922

Administrative prosecution cases closed — By plea

The number of substantiated cases with charges and specifications recommended by the Board that are closed by plea agreement.

Administrative Prosecution Unit (APU)

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2025

Civilian Complaint Review Board (CCRB)

10923

Administrative prosecution cases closed — By trial

The number of substantiated cases with charges and specifications recommended by the Board that were tried by CCRB's Administrative Prosecution Unit (APU). APU prosecutes these cases in front of an NYPD administrative law judge.

Administrative Prosecution Unit (APU)

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2025

Civilian Complaint Review Board (CCRB)

10924

Outreach presentations conducted

The number of outreach events conducted by CCRB’s Outreach Unit.

Outreach Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Civilian Complaint Review Board (CCRB)

15053

Unable to investigate complaints closed

The number of complaints closed during the year as "Complainant Uncooperative", "Complainant Unavailable", "Alleged Victim Uncooperative", "Alleged Victim Unavailable", "Witness Uncooperative", "Witness Unavailable", "Victim Unidentified", or "OMB PEG Directive Closure."

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2025

Civilian Complaint Review Board (CCRB)

15054

Complaint withdrawn complaints closed

The number of complaints closed during the year as "Complaint Withdrawn."

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2025

Civilian Complaint Review Board (CCRB)

15055

Closed Pending Litigation complaints closed

The number of complaints closed during the year as "Closed Pending Litigation."

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2025

Civilian Complaint Review Board (CCRB)

15056

Miscellaneous closure complaints closed

The number of complaints closed during the year as a miscellaneous closure.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2025

Civilian Complaint Review Board (CCRB)

15057

Substantiated complaints closed

The number of complaints closed during the year as Substantiated.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2025

Civilian Complaint Review Board (CCRB)

15058

Within NYPD guidelines complaints closed

The number of complaints closed during the year as "Within NYPD Guidelines."

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2025

Civilian Complaint Review Board (CCRB)

15059

Unfounded complaints closed

The number of complaints closed during the year as "Unfounded."

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2025

Civilian Complaint Review Board (CCRB)

15060

Officer Unidentified complaints closed

The number of complaints closed during the year as "Officer Unidentified."

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2025

Civilian Complaint Review Board (CCRB)

15061

Unable to determine complaints closed

The number of complaints closed during the year as "Unable to Determine."

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2025

Civilian Complaint Review Board (CCRB)

15062

Concurrence decisions returned

The number of decisions returned by NYPD in concurrence with CCRB's finding and recommendations.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2025

Civilian Complaint Review Board (CCRB)

15063

Non-concurrence decisions returned

The number of decisions returned by NYPD not in concurrence with CCRB's finding and recommendations.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2025

Civilian Complaint Review Board (CCRB)

15064

Cases with discipline returned

The number of decisions returned by NYPD involving any amount of discipline.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2025

Civilian Complaint Review Board (CCRB)

15065

Cases without discipline returned

The number of decisions returned by NYPD without any discipline.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2025

Civilian Complaint Review Board (CCRB)

15066

Non-adjudicated cases returned

Number of cases returned to CCRB without adjudication (for example, cases in which the SOL expired, or in which an officer retired)

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2025

Civilian Complaint Review Board (CCRB)

15067

Average days to first officer interview

The average number of days until CCRB investigators complete a first interview with a subject or witness officer.

Investigations Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Civilian Complaint Review Board (CCRB)

15068

Average days for response to body-worn camera request

The average number of days until CCRB receives a response to a Body-Worn Camera footage request.

Investigations Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Civilian Complaint Review Board (CCRB)

15069

Active MOS with greater than 5 complaints

The number of NYPD members of service active with more than 5 complaints.

Investigations Unit

Yes

http://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2025

Civilian Complaint Review Board (CCRB)

15070

Active MOS with greater than 10 complaints

The number of NYPD members of service active with more than 10 complaints.

Investigations Unit

Yes

http://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2025

Civilian Complaint Review Board (CCRB)

15071

Force allegations closed

The number of "Force" allegations closed.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Allegations-Agains/6xgr-kwjq/about_data

2025

Civilian Complaint Review Board (CCRB)

15072

Abuse of authority allegations closed

The number of "Abuse of Authority" allegations closed.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Allegations-Agains/6xgr-kwjq/about_data

2025

Civilian Complaint Review Board (CCRB)

15073

Discourtesy allegations closed

The number of "Discourtesy" allegations closed.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Allegations-Agains/6xgr-kwjq/about_data

2025

Civilian Complaint Review Board (CCRB)

15075

Offensive language allegations closed

The number of "Offensive Language" allegations closed.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Allegations-Agains/6xgr-kwjq/about_data

2025

Civilian Complaint Review Board (CCRB)

15076

Untruthful statement allegations closed

The number of "Untruthful Statements" allegations closed.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Allegations-Agains/6xgr-kwjq/about_data

2025

Commission on Human Rights (CCHR)

2303

Pre-complaint resolutions

The number of matters resolved on consent of all parties prior to the filing of a complaint. Matters result from inquiries that require follow-up from the Law Enforcement Bureau.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

2304

Complaints filed

The number of complaints of violations of the New York City Human Rights Law filed for investigation with the Law Enforcement Bureau during the reporting period.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

2309

Complaints closed

The number of complaints of violations of the New York City Human Rights Law filed for investigation with the Law Enforcement Bureau that were closed during the reporting period.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

2310

Complaints closed (%) — No probable cause determination

The percentage of complaints closed during the reporting period where the Law Enforcement Bureau finds that probable cause does not exist to believe that the respondent(s) engaged in unlawful discrimination under the New York City Human Rights Law.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

2311

Complaints closed (%) — Probable cause determination

The percent of complaints closed during the reporting period where the Law Enforcement Bureau believes that probable cause exists to believe that the respondent(s) engaged in unlawful discrimination under the New York City Human Rights Law.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

2312

Complaints closed (%) — Administrative cause

The percentage of closed complaints where the Law Enforcement Bureau finds dismissal appropriate due to, but not limited to: the inability to locate complainant after diligent efforts to do so; complainant's repeated failure to appear at mutually agreed-upon appointments with CCHR staff or unwillingness to meet with CCHR staff, provide requested information, or attend a hearing; complainant's unwillingness to accept reasonable proposed conciliation agreement; complainant's repeated conduct disruptive to the orderly function of the Commission; complainant's request for dismissal; or where the Law Enforcement Bureau finds the prosecution of the complaint will not serve the public interest.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

2313

Complaints closed (%) — Settlement

The percentage of complaints closed during the reporting period due to the parties' agreement to terms that will resolve and close the complaint.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.