NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2025

Commission on Human Rights (CCHR)

2314

Complaints referred to the Office of Administrative Trials and Hearings

The number of complaints that the Law Enforcement Bureau refers to the Office of Administrative Trials and Hearings for trial.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

2316

Modifications for accessibility for people with disabilities

The number of matters where modifications are made to housing accommodations, public accommodations, or workplaces in order to allow for accessibility for individuals with disabilities.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

2317

Average age of complaint caseload (days)

The average time open complaints have been in progress measured from the date the complaint was filed through to the close of the reporting period.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

2319

Complaints pending by age — less than one year

The number of open complaints still in progress that have been open with the Law Enforcement Bureau for less than one year measured from the date the complaint was filed through the close of the reporting period.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

2324

Open complaints

The number of open complaints at the close of the reporting period.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

2325

Complaints successfully mediated

The number of complaints resolved through the Commission's free and voluntary mediation office.

Office of Mediation and Conflict Resolution

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

2326

Training and outreach sessions

The number of conferences, workshops, training sessions and youth-based training sessions on issues including but not limited to the Human Rights Law, cultural diversity, and conflict resolution.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

2328

Training and outreach sessions targeting youth

The number of workshops and training sessions that cater to youth on issues including but not limited to the Human Rights Law, cultural diversity, conflict resolution and peer mediation provided by CCHR to students, teachers, parents or administrators.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

5751

Average wait time to speak with a customer service agent (minutes)

The average time in minutes from either (1) the time a customer arrives in the office until meeting with a Human Rights Specialist, or (2) the time of a customer’s scheduled appointment until meeting with an attorney. Security/building entry wait times are not included unless a security guard plays a formal intake role.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

5757

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement that includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day-response. Agencies must track internally the additional time until a customer has a complete and full response.

Law Enforcement Bureau and Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

5759

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement that includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14-day response. Agencies must track internally the additional time until a customer has a complete and full response.

Law Enforcement Bureau and Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

5765

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

Law Enforcement Bureau and Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

11240

Inquiries received

Number of inquiries describing alleged violations of the New York City Human Rights Law fielded by Commission staff.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

11241

Matters initiated

Number of inquiries that result in a matter being initiated that requires follow-up from Commission staff. Possible outcomes include resolution before filing a complaint or the filing of a complaint.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

11242

People reached

Number of people reached by Commission staff through its outreach activities. This includes attendance at conferences, workshops, trainings, and events at which staff are invited to speak about the Commission's work.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

11262

Value of damages for complainants ($)

The value in dollars of all monetary relief, including damages and attorney's fees, ordered to be paid to complainants.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

11263

Value of civil penalties imposed ($)

The value in dollars of civil penalties ordered to be paid to the City due to violation of City Human Rights Law.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

11264

Open matters

Number of pending matters at the close of the reporting period.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

14915

Average days to completion for an Office of Mediation and Conflict Resolution case

The number of days that it takes to complete an Office of Mediation and Conflict Resolution (OMCR) case. OCMR cases result from filed complaints in which the parties involved agree to mediation.

Office of Mediation and Conflict Resolution

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15316

Tests attempted for Human Rights Law violations in housing, employment, and disability accommodations

The number of tests that were attempted by Commission staff. Tests involve Law Enforcement staff reaching out to entities that may be violating the Human Rights Law, such as landlords or employers. Testing staff often seek services from these entities and note whether the entities' responses comply with the law.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15317

Tests completed for Human Rights Law violations in housing, employment, and disability accommodations

The number of attempted tests that were successfully completed. Tests involve Law Enforcement staff reaching out to entities that may be violating the Human Rights Law, such as landlords or employers. Testing staff often seek services from these entities and note whether the entities' responses comply with the law.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15318

Entities tested for Human Rights Law violations in housing, employment, and disability accommodations

The total number of entities tested. Tests involve Law Enforcement staff reaching out to entities that may be violating the Human Rights Law, such as landlords or employers. Testing staff often seek services from these entities and note whether the entities' responses comply with the law.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15319

Testing completion rate for Human Rights Law violations in housing, employment, and disability accommodations

The percentage of attempted tests that were successfully completed. Tests involve Law Enforcement staff reaching out to entities that may be violating the Human Rights Law, such as landlords or employers. Testing staff often seek services from these entities and note whether the entities' responses comply with the law.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15321

Phone calls received by InfoLine staff

Total phone calls received by the Commission's InfoLine staff, including voicemails.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15322

Walk-ins assisted at CCHR offices

Number of people without scheduled appointments who drop by any Commission office seeking information or service.

Law Enforcement Bureau and Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15324

Online trainings viewed by members of the public

Number of individual views of trainings available through the CCHR website.

Communications Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15325

Website views

Number of views of the CCHR website, which has trainings, information on the Human Rights Law and complaint process, and other resources.

Communications Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15326

People reached (youth events)

Number of people reached by Commission staff through workshops, training sessions, and other outreach that cater to youth on issues including but not limited to the Human Rights Law, cultural diversity, conflict resolution and peer mediation provided by CCHR to students, teachers, parents or administrators. This includes attendance or contact at conferences, workshops, trainings, and other outreach sessions.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15327

Outreach sessions in Manhattan (% of total)

The percent of outreach sessions conducted in Manhattan.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15328

Outreach sessions in Staten Island (% of total)

The percent of outreach sessions conducted in Staten Island.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15329

Outreach sessions in Brooklyn (% of total)

The percent of outreach sessions conducted in Brooklyn.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15330

Outreach sessions in Queens (% of total)

The percent of outreach sessions conducted in Queens.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15331

Outreach sessions in the Bronx (% of total)

The percent of outreach sessions conducted in the Bronx.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Commission on Human Rights (CCHR)

15332

Outreach sessions conducted virtually (%)

Percent of total outreach sessions conducted virtually or in a hybrid format.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department for the Aging (NYC Aging)

3290

Home Care hours

The number of hours of in-home care services, including homemaker/personal care and housekeeping/chore, provided to frail older New Yorkers by NYC Aging's contracted providers.

STARS

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department for the Aging (NYC Aging)

3291

Home Care clients

Unduplicated number of older New Yorkers receiving Home Care services from NYC Aging's contracted providers.

STARS

Partially

https://data.cityofnewyork.us/Social-Services/Number-of-Participants-in-NYC-Aging-funded-Program/2td3-mfek/about_data

Underlying data for this MMR indicator includes personal information. The unduplicated client/participant counts in Open Data "Client" and/or "Participant" datasets are taken from the same source data but cannot be added to provide the MMR indicator value because some clients could move and be counted in multiple locations.

2025

Department for the Aging (NYC Aging)

3293

Home Delivered Meals served

Total number of home delivered meals provided by NYC Aging's contracted providers.

STARS

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department for the Aging (NYC Aging)

3295

Case Management hours

Total number of hours of Case Management services delivered by NYC Aging's contracted providers.

STARS

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department for the Aging (NYC Aging)

5930

CORE facility rating

CORE facility rating: An average Customers Observing and Reporting Experiences (CORE) score based on the rating of 15 conditions, including physical conditions (e.g., cleanliness, litter, seating) and customer service conditions (e.g., wait time, professionalism), for all agency walk-in facilities inspected, divided by the number of walk-in facilities inspected. Each of the 15 conditions can be rated excellent, good, fair or poor. Ratings of excellent are worth 100 points each, good ratings are worth 67 points, fair ratings are worth 33 points and poor ratings receive no points. Facilities are rated by trained City inspectors.

Mayor's Office of Customer Service

Yes

https://data.cityofnewyork.us/City-Government/SCOUT-CORE/xrwg-eczf/about_data

2025

Department for the Aging (NYC Aging)

5933

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

NYC Aging Correspondence Tracking System

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Underlying data for this MMR indicator includes personal information

2025

Department for the Aging (NYC Aging)

5935

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

NYC Aging Correspondence Tracking System

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Underlying data for this MMR indicator includes personal information

2025

Department for the Aging (NYC Aging)

5941

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

Language Line

The underlying data is owned by another agency or entity.

2025

Department for the Aging (NYC Aging)

8393

Older Adult Center average daily participants

Average number of older New Yorkers who participate in services at Older Adult Centers and affiliate sites.

STARS

Partially

https://data.cityofnewyork.us/City-Government/Department-for-the-Aging-NYC-Aging-Senior-Center-L/ygfr-ij6t/about_data

Underlying data for this MMR indicator includes personal information.

2025

Department for the Aging (NYC Aging)

8947

Meeting time to first action – Missed delivery (% within 14 days)

The percentage of Home Delivered Meals for Seniors - Missed Delivery service requests for which DFTA met its planned time of action to provide the service.

Dynamics 365 (311)

The underlying data is owned by another agency or entity.

2025

Department for the Aging (NYC Aging)

10318

Case Management clients

Unduplicated number of older New Yorkers receiving Case Management services from NYC Aging's contracted providers.

STARS

Partially

https://data.cityofnewyork.us/Social-Services/Number-of-Participants-in-NYC-Aging-funded-Program/2td3-mfek/about_data

Underlying data for this MMR indicator includes personal information. The unduplicated client/participant counts in Open Data "Client" and/or "Participant" datasets are taken from the same source data but cannot be added to provide the MMR indicator value because some clients could move and be counted in multiple locations.

2025

Department for the Aging (NYC Aging)

10346

Older Adult Center total meals

Total number of meals served by Older Adult Centers including Congregate Meals (all weekday and weekend meals), Grab and Go, and Meals on Heels.

STARS

Partially

https://data.cityofnewyork.us/City-Government/Department-for-the-Aging-NYC-Aging-Senior-Center-L/hm83-bdp7/about_data

Underlying data for this MMR indicator includes personal information.

2025

Department for the Aging (NYC Aging)

11272

Older Adult Center meal participants

Unduplicated number of older New Yorkers who participate in Older Adult Center meals including Congregate Meals (all weekday and weekend meals), Grab and Go, and Meals on Heels during the reporting period.

STARS

Partially

https://data.cityofnewyork.us/City-Government/Department-for-the-Aging-NYC-Aging-Senior-Center-L/hm83-bdp7/about_data

Underlying data for this MMR indicator includes personal information. The unduplicated client/participant counts in Open Data "Client" and/or "Participant" datasets are taken from the same source data but cannot be added to provide the MMR indicator value because some clients are counted in multiple locations.

2025

Department for the Aging (NYC Aging)

12409

Home Delivered Meals clients

Eligibility: Older New Yorkers age 60+; unable to attend a congregate meals site unattended; unable to prepare meals due to at least one of the following: incapacity due to accident, illness or physical or mental frailty; Lack of cooking facility, such as refrigerator or stove; Inability to shop or cook for self; Inability to safely prepare meals; Lack of knowledge or skills on how to prepare meals; Lacks formal or informal supports who can regularly provide meals; Is able to live safely at home if services are provided. Note: When it is in the best interest of the older person receiving a DFTA-funded home delivered meals, meals may also be provided to: (1) the client’s spouse or domestic partner, regardless of age or physical condition, and (2) a disabled individual(s) under 60 years of age living in the same household as the client.

STARS

Partially

https://data.cityofnewyork.us/Social-Services/Number-of-Participants-in-NYC-Aging-funded-Program/2td3-mfek/about_data

Underlying data for this MMR indicator includes personal information. The unduplicated client/participant counts in Open Data "Client" and/or "Participant" datasets are taken from the same source data but cannot be added to provide the MMR indicator value because some clients could move and be counted in multiple locations.

2025

Department for the Aging (NYC Aging)

12513

Clients who received Geriatric Mental Health clinical services

Unduplicated number of individuals who have received Geriatric Mental Health clinical services at Older Adult Centers.

STARS

Partially

https://data.cityofnewyork.us/Social-Services/Number-of-Participants-in-NYC-Aging-funded-Program/2td3-mfek/about_data

Underlying data for this MMR indicator includes personal information. The unduplicated client/participant counts in Open Data "Client" and/or "Participant" datasets are taken from the same source data but cannot be added to provide the MMR indicator value because some clients are counted in multiple locations.

2025

Department for the Aging (NYC Aging)

12521

Meeting time to first action – Housing (% within 14 days)

The percentage of Housing service requests for which DFTA met its planned time of action to provide the service.

Aging Connect CISCO

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.