NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2025

Department for the Aging (NYC Aging)

12522

Meeting time to first action – General aging information (% within 14 days)

The percentage of General aging information service requests for which DFTA met its planned time of action to provide the service.

Aging Connect CISCO

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department for the Aging (NYC Aging)

12523

Meeting time to first action – Benefits and entitlements (% within 14 days)

The percentage of Benefits and entitlements service requests for which DFTA met its planned time of action to provide the service.

Aging Connect CISCO

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department for the Aging (NYC Aging)

13728

Naturally Occurring Retirement Communities participants

Unduplicated number of older New Yorkers who receive services and/or participate in activities at NYC Aging funded NORC locations.

STARS

Partially

https://data.cityofnewyork.us/Social-Services/Number-of-Participants-in-NYC-Aging-funded-Program/2td3-mfek/about_data

Underlying data for this MMR indicator includes personal information. The unduplicated client/participant counts in Open Data "Client" and/or "Participant" datasets are taken from the same source data but cannot be added to provide the MMR indicator value because some clients are counted in multiple locations.

2025

Department for the Aging (NYC Aging)

13729

Senior Community Services Employment Program participants

Unduplicated number of older New Yorkers who participate in NYC Aging's Senior Employment Program.

STARS

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

Underlying data for this MMR indicator includes personal information.

2025

Department for the Aging (NYC Aging)

13730

Older Adult Center virtual and hybrid program clients

Unduplicated number of older New Yorkers who participate in OAC sessions held totally and/or partially online.

STARS

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

Underlying data for this MMR indicator includes personal information.

2025

Department for the Aging (NYC Aging)

15037

Caregiver persons served

The number of caregivers who receive services from NYC Aging’s contracted providers.

STARS

Partially

https://data.cityofnewyork.us/Social-Services/Number-of-Participants-in-NYC-Aging-funded-Program/2td3-mfek/about_data

Underlying data for this MMR indicator includes personal information. The unduplicated client/participant counts in Open Data "Client" and/or "Participant" datasets are taken from the same source data but cannot be added to provide the MMR indicator value because some clients are counted in multiple locations. Note: NYC Aging has asked that the indicator description for this metric be updated as of 7/7/2025.

2025

Department for the Aging (NYC Aging)

15257

Older Adult Center participants

Unduplicated number of older New Yorkers participating in services at NYC Aging's Older Adult Centers.

STARS

Partially

https://data.cityofnewyork.us/Social-Services/Number-of-Participants-in-NYC-Aging-funded-Program/2td3-mfek/about_data

Underlying data for this MMR indicator includes personal information. The unduplicated client/participant counts in Open Data "Client" and/or "Participant" datasets are taken from the same source data but cannot be added to provide the MMR indicator value because some clients are counted in multiple locations.

2025

Department of Buildings (DOB)

120

Average days to complete first plan review – Major Renovations (Alteration I) – Initial applications (BIS)

For plan reviews of initial major renovation applications completed, the average number of business days for applications to go from D status (application processed - completed) to either J status (disapproved) or P status (approved).

BIS mainframe database

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Job-Application-Filings/ic3t-wcy2/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

121

Average days to complete first plan review – Minor Renovations – Initial applications (BIS)

For plan reviews of initial minor renovation applications completed, the average number of business days for applications to go from D status (application processed - completed) to either J status (disapproved) or P status (approved).

BIS mainframe database

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Job-Application-Filings/ic3t-wcy2/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

171

Construction-related incidents

The total number of events on a construction site (with or without a work permit) that DOB responded to within the reporting period. An event or incident includes accidents and anything other than a scheduled inspection.

Incident database maintained by the FDC of Development & Tech Affairs Unit

Yes

https://data.cityofnewyork.us/Housing-Development/Construction-Related-Incidents/bf97-mjsy/about_data

2025

Department of Buildings (DOB)

172

Construction-related injuries

The total number of persons injured (fatalities and non-fatalities) as a result of construction activity. This includes injuries occurring at a construction site or related to an incident at a construction site.

Incident database maintained by the FDC of Development & Tech Affairs Unit

Yes

https://data.cityofnewyork.us/Housing-Development/Construction-Related-Incidents/bf97-mjsy/about_data

2025

Department of Buildings (DOB)

173

Construction-related fatalities

The total number of fatalities that occurred on a construction site, or was related to an incident at a construction site, that was a result of construction activity.

Incident database maintained by the FDC of Development & Tech Affairs Unit

Yes

https://data.cityofnewyork.us/Housing-Development/Construction-Related-Incidents/bf97-mjsy/about_data

2025

Department of Buildings (DOB)

194

Office of Administrative Trials and Hearings violations issued

The total number of violations issued by DOB that fall under the jurisdiction of the Environmental Control Board. Initially reported data for the Preliminary Mayor’s Management Report (PMMR) and annual Mayor’s Management Report (MMR) is typically incomplete due to data entry backlog and routinely updated in subsequent releases of the MMR.

AIMS database/Environmental Control Board

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-ECB-Violations/6bgk-3dad/about_data

The sources of DOB violations data are evolving and not all of them are on the portal yet

2025

Department of Buildings (DOB)

5506

Priority A (emergency) complaints received

The number of complaints describing emergency (Priority A) conditions received by DOB. Priority A complaints include all accidents (construction and non-construction related), fumes/smoke from a boiler, unsafe or illegal demolition and vibrating or shaking building, among others.

BIS mainframe maintained by DOB

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Complaints-Received/eabe-havv/about_data

Although complaint records are included on the Open Data portal, the complaint priority is not provided

2025

Department of Buildings (DOB)

5507

Priority B (nonemergency) complaints received

The number of complaints describing nonemergency (Priority B) conditions received by DOB. Priority B complaints include the illegal conversion of residential/building space, excessive debris, failure to erect a sidewalk shed, inadequate sidewalk shed, and construction contrary to approved plans/permits, among others.

BIS mainframe maintained by DOB

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Complaints-Received/eabe-havv/about_data

Although complaint records are included on the Open Data portal, the complaint priority is not provided

2025

Department of Buildings (DOB)

5508

Priority A (emergency) complaints responded to

The number of complaints describing emergency (Priority A) conditions for which DOB conducted an initial field visit. If the DOB inspector is able to gain access to the complaint site, the field visit results in an inspection. Priority A complaints include all accidents (construction and non-construction related), fumes/smoke from a boiler, unsafe demolition and vibrating/shaking building, among others. Excluded are those complaints that were administratively closed.

BIS mainframe maintained by DOB

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Complaints-Received/eabe-havv/about_data

Although complaint records are included on the Open Data portal, the complaint priority is not provided

2025

Department of Buildings (DOB)

5509

Priority B (nonemergency) complaints responded to

The number of complaints describing nonemergency (Priority B) conditions for which DOB conducted an initial field visit. If the DOB inspector is able to gain access to the complaint site, the field visit results in an inspection. Priority B complaints include the illegal conversion of residential/building space, excessive debris, failure to erect a sidewalk shed, inadequate sidewalk shed, and construction contrary to approved plans/permits, among others. Excluded are those complaints that were administratively closed.

BIS mainframe maintained by DOB

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Complaints-Received/eabe-havv/about_data

Although complaint records are included on the Open Data portal, the complaint priority is not provided

2025

Department of Buildings (DOB)

5510

Average time to respond to Priority A (emergency) complaints (days)

The average number of work days it took DOB to conduct a field visit for complaints describing emergency (Priority A) conditions. If the DOB inspector is able to gain access to the complaint site, the field visit results in an inspection. Priority A complaints include all accidents (construction and non-construction related), accidents, fumes/smoke from a boiler, unsafe demolition and vibrating/shaking building, among others.

BIS mainframe maintained by DOB

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Complaints-Received/eabe-havv/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

5511

Average time to respond to Priority B (nonemergency) complaints (days)

The average number of work days it took DOB to conduct a field visit for complaints describing nonemergency (Priority B) conditions. If the DOB inspector is able to gain access to the complaint site, the field visit results in an inspection. Priority B complaints include the illegal conversion of space, excessive debris, failure to erect a sidewalk shed or an inadequate sidewalk shed, and construction contrary to approved plans/permits, among others.

BIS mainframe maintained by DOB

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Complaints-Received/eabe-havv/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

5709

Construction-related incidents with injury

An accident is an incident caused by construction activity on a construction site, or on an adjoining site, which results in a fatality or injury requiring medical attention.

Incident database maintained by the FDC of Development & Tech Affairs Unit

Yes

https://data.cityofnewyork.us/Housing-Development/Construction-Related-Incidents/bf97-mjsy/about_data

2025

Department of Buildings (DOB)

5991

Calls answered within 30 seconds (%)

The percentage of calls answered by a call center representative in 30 seconds or less. Time begins after initial prerecorded message.

Automatic Call Distribution (ACD) system

The underlying data is owned by another agency or entity.

Leveraging this data, the records of which are not maintained by DOB, is a complex undertaking and this data set release is also not of high priority

2025

Department of Buildings (DOB)

5993

Average wait time to speak with a customer service agent (minutes)

The average wait time for a customer to be served at the agency’s borough offices and those specialized units that have Qmatic measured from the time a ticket is issued to the time the customer is first helped by a Department representative.

Qmatic

The underlying data is owned by another agency or entity.

Leveraging this data, the records of which are not maintained by DOB, is a complex undertaking and this data set release is also not of high priority

2025

Department of Buildings (DOB)

5999

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement which includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day response. Agencies must internally track the additional time until a customer has a complete and full response.

Intranet Quorum

The underlying data is owned by another agency or entity.

Leveraging this data, the records of which are not maintained by DOB, is a complex undertaking and this data set release is also not of high priority

2025

Department of Buildings (DOB)

6001

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement which includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day response. Agencies must internally track the additional time until a customer has a complete and full response.

Intranet Quorum

The underlying data is owned by another agency or entity.

Leveraging this data, the records of which are not maintained by DOB, is a complex undertaking and this data set release is also not of high priority

2025

Department of Buildings (DOB)

6009

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

Borough and Unit Liaisons

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

This data is not recorded in a system of record, and is not considered to be of high priority for release to the portal

2025

Department of Buildings (DOB)

8780

Residential illegal conversion complaints where access was obtained and violations were written (%)

The number of residential illegal conversion complaints that resulted in a violation being written as a percent of those complaints where the Department was able to gain access to the complaint location.

BIS mainframe maintained by DOB

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Complaints-Received/eabe-havv/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

9286

Violations admitted to or upheld at the Office of Administrative Trials and Hearings (%)

For all violations returnable to OATH, the number of violations where the respondent admitted to the violation and paid the penalty without a hearing or where the violation was upheld following a hearing as a percent of all violations resolved.

AIMS database/Environmental Control Board

The underlying data is owned by another agency or entity.

The sources of DOB violations data are evolving and not all of them are on the portal yet

2025

Department of Buildings (DOB)

9313

Residential illegal conversion complaints where access was obtained (%)

The percent of residential illegal conversion complaints where access was gained and an inspection was completed during the reporting period.

BIS mainframe maintained by DOB

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Complaints-Received/eabe-havv/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

10137

First plan reviews completed – Initial applications (BIS)

The number of initial building applications that moved to either J status (disapproved) or P status (approved) during the reporting period. Excluded are those jobs that were administratively closed before they reached review.

BIS mainframe database

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Job-Application-Filings/ic3t-wcy2/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

10144

DOB violations issued

Violations issued by DOB that are a notice that a property is not in compliance with a provision of applicable law and includes an order from the Commissioner to correct the violating condition. This includes administrative violations issued for the non-submittal of required documentation, such as a property owner failing to submit evidence that required inspections were completed.

BIS mainframe database maintained by DOB

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Violations/3h2n-5cm9/about_data; https://data.cityofnewyork.us/Housing-Development/DOB-Safety-Violations/855j-jady/about_data

The sources of DOB violations data are evolving and not all of them are on the portal yet

2025

Department of Buildings (DOB)

10145

Work without a permit complaints where access was obtained and violations were written (%)

The number of Priority B work without a permit complaints that resulted in a violation being written as a percent of those complaints where the Department was able to gain access to the complaint location.

BIS mainframe maintained by DOB

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Complaints-Received/eabe-havv/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

10416

Workplace injuries reported

All incidents resulting in a workers’ compensation or line of duty injury claim regardless of whether or not time was lost.

Human Capital

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

This data is not recorded in a system of record, and is not considered to be of high priority for release to the portal

2025

Department of Buildings (DOB)

10940

Average customer in-person transaction time (minutes)

The average time to complete a transaction at the agency’s borough offices and those specialized units that have Qmatic measured from the time a ticket is called to the time the customer has completed the transaction(s). Typical transactions include filing a job, pulling a permit and obtaining a certificate of occupancy.

BIS mainframe database maintained by DOB

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

This data can be added to the queue of upcoming releases in a future year, but it is not of high priority

2025

Department of Buildings (DOB)

11091

Average days between construction inspection request and inspection

The average number of business days between the receipt of a request for a construction inspection and the first available date that an inspector can visit a job site.

DOB NOW

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

11092

Average days between electrical inspection request and inspection

Appointment wait time is the average number of business days between the receipt of a request for an electrical inspection and the first available date that an inspector can visit a job site.

DOB NOW

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

11093

Average days between plumbing inspection request and inspection

Appointment wait time is the average number of business days between the receipt of a request for a plumbing inspection and the first available date that an inspector can visit a job site.

DOB NOW

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

11152

Work permits issued – Initial (DOB NOW)

The number of initial work permits issued through DOB NOW.

DOB NOW

Yes

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Approved-Permits/rbx6-tga4/about_data; https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Limited-Alteration-Applications/xxbr-ypig/about_data

This indicator relies upon data from multiple modules and/or systems of record which must first be aggregated before reporting

2025

Department of Buildings (DOB)

11153

Work permits issued – Renewals (DOB NOW)

The number of renewal work permits issued through DOB NOW.

DOB NOW

Yes

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Approved-Permits/rbx6-tga4/about_data; https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Limited-Alteration-Applications/xxbr-ypig/about_data

This indicator relies upon data from multiple modules and/or systems of record which must first be aggregated before reporting

2025

Department of Buildings (DOB)

11213

Average days from filing to approval – All applications (DOB NOW)

Averaged count of business days (or fraction thereof) from filing date to first approval date (total time with the agency and the applicant).

DOB NOW

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

11283

Average days to complete first plan review – All applications (DOB NOW)

For plan reviews of applications completed in DOB NOW, the average number of business days for jobs to go from status of application processed - completed to either disapproved status or approved status during first review.

DOB NOW

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

12306

First plan reviews completed – All applications (DOB NOW)

The number of initial building applications that moved to either J status (disapproved) or P status (approved) during the reporting period. Excluded are those jobs that were administratively closed before they reached review.

DOB NOW

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

12504

Average days to complete first plan review – New Buildings – All applications (DOB NOW)

For plan reviews of new building applications completed in DOB NOW, the average number of business days for jobs to go from status of application processed - completed to either disapproved status or approved status during first review.

DOB NOW

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

12505

Average days to complete first plan review – Major Renovations (Alteration CO) – All applications (DOB NOW)

For plan reviews of initial major renovation applications completed in DOB NOW, the average number of business days for jobs to go from status of application processed - completed to either disapproved status or approved status during first review

DOB NOW

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

12506

Average days to complete first plan review – Minor Renovations (Alteration) – All applications (DOB NOW)

For plan reviews of initial minor renovation applications completed in DOB NOW, the average number of business days for jobs to go from status of application processed - completed to either disapproved status or approved status during first review.

DOB NOW

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

14964

Resubmission plan reviews completed – All applications (BIS)

The number of reviews of resubmitted applications in J status (disapproved).

BIS mainframe database

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

14969

Resubmission plan reviews completed – All applications (DOB NOW)

The number of reviews of resubmitted DOB NOW applications in disapproved status.

DOB NOW

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

14975

All development inspections completed

The number of development inspections completed agency-wide.

DOB NOW and BIS

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

14976

All enforcement inspections completed

The number of enforcement inspections completed agency-wide.

DOB NOW and BIS

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

14977

Stop work orders issued

The number of full and partial stop work orders issued.

BIS mainframe database

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Complaints-Received/eabe-havv/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2025

Department of Buildings (DOB)

14980

Stop work orders rescinded

The number of full and partial stop work orders rescinded.

BIS mainframe database

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Complaints-Received/eabe-havv/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting