NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2025

Department of Citywide Administrative Services (DCAS)

11204

Civil service exams open for filing by DCAS

The total number of civil service examinations open for filing by DCAS during the reporting period excluding NYCTA exams.

DCAS Bureau of Examinations

Yes

https://data.cityofnewyork.us/City-Government/Annual-Examination-Schedule-of-Each-Fiscal-Year/4ptz-hmtc/about_data

2025

Department of Citywide Administrative Services (DCAS)

11205

Value of cost avoidance ($000)

The total value, in thousands of dollars, of cost avoidance during the reporting period for products deemed non-compliant with contract requirements and specifications by quality assurance inspectors. If an item is delivered to the City that does not conform to the bid specification but may still be used, or deviates slightly from the requirements in the specification, DCAS OCP may negotiate an appropriate price deduction with the supplier. Judgments regarding the magnitude of an agreed upon price deduction will draw upon contract specifications, laboratory reports, determinations of technical experts, and other generally recognized trade and government sources.

DCAS Bureau of Quality Assurance

No, the underlying data is exempt from publication as per NYC's Open Data Law.

This dataset is not published on the Open Data because it reflects internal deliberative processes and future procurement strategies, which are exempt under the NYC Open Data Law (§ 23-501(g)). It may also contain proprietary or confidential vendor information protected by law, making it inappropriate for public release.

2025

Department of Citywide Administrative Services (DCAS)

11238

Inspections deemed non-compliant

The total number of quality assurance inspections during the reporting period that resulted in a deduction, rejection, or withhold, as a result of not meeting contract specifications. Deductions or credits applied are discounts of the original purchase price. Rejections are products deemed non-compliant or rejected and withholds are partial payments that cover the accepted portion of a product. Withholds primarily apply to vehicle deliveries. If an item is delivered to the City that does not conform to the bid specification but may still be used, or deviates slightly from the requirements in the specification, DCAS OCP may negotiate an appropriate price deduction with the supplier. Judgments regarding the magnitude of an agreed upon price deduction will draw upon contract specifications, laboratory reports, determinations of technical experts, and other generally recognized trade and government sources.

DCAS Bureau of Quality Assurance

No, the underlying data is exempt from publication as per NYC's Open Data Law.

This dataset is not published on the Open Data because it reflects internal deliberative processes and future procurement strategies, which are exempt under the NYC Open Data Law (§ 23-501(g)). It may also contain proprietary or confidential vendor information protected by law, making it inappropriate for public release.

2025

Department of Citywide Administrative Services (DCAS)

11268

New hires — Some other race (%)

The number of newly hired people who identified themselves as some other race divided by the sum of all new hires in the mayoral agencies during the reporting period, represented as a percentage. The mayoral agencies included are the Offices of the Mayor, ACS, BIC, BSA, CCHR, CCRB, COIB, DCP, DCAS, DCLA, DCWP, DDC, DEP, DFTA, DOB, DOC, DOF, DOHMH, DOI, DOP, DORIS, DOT, DPR, DSNY, DVS, DYCD, FDNY, FISA, HPD, HRA, LAW, LPC, MOCS, NYCEM, NYCOA, NYCTC, NYPD, OATA, OATH, OLR, OMB, OPA, OTI, SBS, and TLC. Does not include DOE or public authorities and corporations.

DCAS Citywide Equity & Inclusion and DCAS Human Capital

Scheduled for publication

2025

Department of Citywide Administrative Services (DCAS)

13731

Completed in-house trade shop work orders

The total number of in-house work orders completed by the DCAS Trade Shops during the reporting period.

DCAS Construction and Technical Services

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Pursuant to § 23-501(g)(3) of the NYC Open Data Law, this data is exempt from publication as it pertains to internal service delivery and operational assessments specific to DCAS-managed facilities. The percentage is managed through an internal DCAS system and reflects conditions exclusive to DCAS tenants across the 55 facilities it owns and manages. As such, the data supports internal decision-making and is not applicable to external audiences.

2025

Department of Citywide Administrative Services (DCAS)

13732

M/WBE Small Purchase Method Contracts

The total number of contracts awarded by DCAS to Minority and Women-Owned Business Enterprises (M/WBEs) using the M/WBE Non-Competitive Small Purchase Method during the reporting period.

Financial Management System

The underlying data is owned by another agency or entity.

This underlying data is in a system managed by FISA-OPA.

2025

Department of Citywide Administrative Services (DCAS)

15524

New hires — Other gender (%)

The number of newly hired people who identified themselves as other gender (e.g., non-binary, other gender) divided by the sum of all new hires in the mayoral agencies during the reporting period, represented as a percentage. The mayoral agencies included are the Offices of the Mayor, ACS, BIC, BSA, CCHR, CCRB, COIB, DCP, DCAS, DCLA, DCWP, DDC, DEP, DFTA, DOB, DOC, DOF, DOHMH, DOI, DOP, DORIS, DOT, DPR, DSNY, DVS, DYCD, FDNY, FISA, HPD, HRA, LAW, LPC, MOCS, NYCEM, NYCOA, NYCTC, NYPD, OATA, OATH, OLR, OMB, OPA, OTI, SBS, and TLC. Does not include DOE or public authorities and corporations.

DCAS Citywide Equity & Inclusion and DCAS Human Capital

Scheduled for publication

2025

Department of Citywide Administrative Services (DCAS)

15525

New hires — Gender: Prefer not to say or unknown (%)

The number of newly hired people who preferred not to share their gender or who did not respond to this item divided by the sum of all new hires in the mayoral agencies during the reporting period, represented as a percentage. The mayoral agencies included are the Offices of the Mayor, ACS, BIC, BSA, CCHR, CCRB, COIB, DCP, DCAS, DCLA, DCWP, DDC, DEP, DFTA, DOB, DOC, DOF, DOHMH, DOI, DOP, DORIS, DOT, DPR, DSNY, DVS, DYCD, FDNY, FISA, HPD, HRA, LAW, LPC, MOCS, NYCEM, NYCOA, NYCTC, NYPD, OATA, OATH, OLR, OMB, OPA, OTI, SBS, and TLC. Does not include DOE or public authorities and corporations.

DCAS Citywide Equity & Inclusion and DCAS Human Capital

Scheduled for publication

2025

Department of Citywide Administrative Services (DCAS)

15526

Value of M/WBE Noncompetitive Small Purchase awards ($000)

The total value of Minority and Women-Owned Business Enterprise (M/WBE) Noncompetitive Small Purchase contracts awarded by DCAS during the reporting period in thousands of dollars.

Financial Management System

The underlying data is owned by another agency or entity.

This underlying data is in a system managed by FISA-OPA.

2025

Department of Citywide Administrative Services (DCAS)

15527

M/WBE one-on-one vendor meetings

The total number of one-on-one meetings held by the DCAS M/WBE Unit with current and potential M/WBE vendors during the reporting period.

DCAS M/WBE Unit

No, the underlying data is exempt from publication as per NYC's Open Data Law.

This dataset is not published on the Open Data because it reflects internal deliberative processes and future procurement strategies, which are exempt under the NYC Open Data Law (§ 23-501(g)). It may also contain proprietary or confidential vendor information protected by law, making it inappropriate for public release.

2025

Department of Citywide Administrative Services (DCAS)

15528

Biofuel used in diesel (%)

The share of diesel fuel used during the reporting period that was comprised of biofuels, either biodiesel or renewable diesel, diesel fuel manufactured and refined using renewable waste and farm feedstocks such as used cooking oil, animal fats, and soy and corn plant oil.

DCAS Fleet Management

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Pursuant to § 23-501(g)(3) of the NYC Open Data Law, this data is exempt from publication as it pertains to internal service delivery and operational performance specific to DCAS fleet and fuel operations. The metric is derived from internal tracking systems used for agency-level decision-making, oversight, and compliance monitoring. The data reflects operational parameters unique to DCAS-managed vehicles and infrastructure, and does not provide actionable or contextually relevant insights for external audiences. Therefore, it supports internal agency assessments and is not published as a public dataset.

2025

Department of Citywide Administrative Services (DCAS)

15529

Electric vehicle charging ports installed

The total number of electric vehicle charging ports installed for City electric powered vehicles during the reporting period. Many of the City’s EV chargers are dual port and can support charging two vehicles at the same time.

DCAS Fleet Management

Yes

https://data.cityofnewyork.us/City-Government/NYC-EV-Fleet-Station-Network/fc53-9hrv/about_data

2025

Department of Citywide Administrative Services (DCAS)

15530

Cumulative electric vehicle charging ports installed

The total number of ports available for all electric vehicle chargers as of the last day of the reporting period. Many of the City’s EV chargers are dual port and can support charging two vehicles at the same time.

DCAS Fleet Management

Yes

https://data.cityofnewyork.us/City-Government/NYC-EV-Fleet-Station-Network/fc53-9hrv/about_data

2025

Department of Citywide Administrative Services (DCAS)

15531

New hires — Race/ethnicity: Prefer not to say or unknown (%)

The number of newly hired people who preferred not to share their race/ethnicity or who did not respond to this item divided by the sum of all new hires in the mayoral agencies during the reporting period, represented as a percentage. The mayoral agencies included are the Offices of the Mayor, ACS, BIC, BSA, CCHR, CCRB, COIB, DCP, DCAS, DCLA, DCWP, DDC, DEP, DFTA, DOB, DOC, DOF, DOHMH, DOI, DOP, DORIS, DOT, DPR, DSNY, DVS, DYCD, FDNY, FISA, HPD, HRA, LAW, LPC, MOCS, NYCEM, NYCOA, NYCTC, NYPD, OATA, OATH, OLR, OMB, OPA, OTI, SBS, and TLC. Does not include DOE or public authorities and corporations.

DCAS Citywide Equity & Inclusion and DCAS Human Capital

Scheduled for publication

2025

Department of Citywide Administrative Services (DCAS)

15532

Mandatory trainings completed by City employees/participants in equity and inclusion

The total number of City employee/participant completions of mandated equity and inclusion courses during the reporting period.

DCAS Citywide Learning and Development

No, the underlying data is exempt from publication as per NYC's Open Data Law.

This data is not published on the Open Data because it contains employee-specific information, which is considered internal administrative data and is exempt from disclosure under the NYC Open Data Law (§ 23-501(g)).

2025

Department of Consumer and Worker Protection (DCWP)

3425

Complaints entering mediation

The number of complaints referred to mediation. Before a complaint can enter mediation, the complainant must request the complaint be mediated and submit documentation substantiating their claim, and DCWP must determine that it has oversight authority over the nature of the complaint.

General Counsel Division

Yes

https://data.cityofnewyork.us/d/nre2-6m2s

2025

Department of Consumer and Worker Protection (DCWP)

3428

Mediated complaints resolved

The number of mediated complaints that have been closed based on the date the mediator enters an outcome. Mediations can be closed in several ways – agreement between the consumer and vendor is reached, a referral to DCWP’s General Counsel Division (GCD), referrals to other City agencies, and referrals to external entities such as New York State agencies.

General Counsel Division

Yes

https://data.cityofnewyork.us/d/nre2-6m2s

2025

Department of Consumer and Worker Protection (DCWP)

3429

Consumer restitution awarded ($)

The dollar value of restitution awarded to consumers. Restitution comes from two main sources: first, amounts negotiated by the General Counsel Division (GCD) after mediation or as part of a settlement with GCD attorneys, and second, amounts awarded by the Office of Administrative Trials and Hearings (OATH) or any other court.

General Counsel Division and Office of Administrative Trials and Hearings

Yes

https://data.cityofnewyork.us/d/nre2-6m2s

2025

Department of Consumer and Worker Protection (DCWP)

3438

Median days to close mediations

The median number of calendar days measured from the time the case is referred to mediation to the time the mediation case is closed. Mediations can be resolved or closed in several ways – agreement between the consumer and vendor is reached, a referral to DCWP’s General Counsel Division (GCD), referrals to other City agencies, and referrals to external entities such as New York State agencies.

General Counsel Division

Yes

https://data.cityofnewyork.us/d/nre2-6m2s

2025

Department of Consumer and Worker Protection (DCWP)

3446

Customer service requests processed at licensing centers

The total number of visits made to DCWP Licensing Centers. This is determined by the count of service requests processed by customer service agents.

Licensing Division

Yes

https://data.cityofnewyork.us/d/azp6-hepu

2025

Department of Consumer and Worker Protection (DCWP)

3451

Average Licensing Center wait time (minutes)

The average number of minutes a customer waits to speak with a customer service representative who processes applications at all DCWP Licensing Centers, measured from the time the customer receives a Q-matic ticket to the time the customer reaches their first service window.

Licensing Division

Yes

https://data.cityofnewyork.us/d/azp6-hepu

2025

Department of Consumer and Worker Protection (DCWP)

3464

Weights and measures law compliance rate – Gasoline pumps (%)

The percent of gasoline pumps that accurately dispensed indicated amounts during inspections of meters, calculated by dividing the number of passed inspections by the number of gasoline pump inspections.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/8fei-z6rz

2025

Department of Consumer and Worker Protection (DCWP)

3467

Weights and measures law compliance rate – Fuel trucks (%)

The percent of fuel trucks that accurately dispensed indicated amounts during inspections of meters, calculated by dividing the number of passed inspections by the total number of inspections.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/8fei-z6rz

2025

Department of Consumer and Worker Protection (DCWP)

5795

Average wait time to speak with a customer service agent (minutes:seconds)

The average wait time for customers visiting the Licensing Centers. The time is calculated from the time the customer receives a Q-matic ticket to the time the customer reaches a service window to speak with a Licensing Center representative.

Licensing Division

Yes

https://data.cityofnewyork.us/d/azp6-hepu

2025

Department of Consumer and Worker Protection (DCWP)

5809

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

External Affairs

Yes

https://data.cityofnewyork.us/d/wapz-jfhq

2025

Department of Consumer and Worker Protection (DCWP)

9178

Civil penalties collected from settlements ($)

Total amount of civil penalties collected through settlement and pleading offers. The amount includes all payments received for civil penalties resulting from summonses issued by inspectors and, payments received for civil penalties resulting from proactive investigations by the General Counsel Division. It does not include civil penalties resulting from worker protection violations, which are reported under Service Area 4.

General Counsel Division and Fiscal Services

Yes

https://data.cityofnewyork.us/d/2xab-argn

2025

Department of Consumer and Worker Protection (DCWP)

10282

Clients served

The number of clients receiving financial counseling through the Office of Financial Empowerment financial counseling programs. The FYTD value will be the number of unique client ID's for the Fiscal Year, not the sum of each individual month.

Office of Financial Empowerment (OFE)

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Release of this client level data regarding financial counseling would violate the City's Identifying Information Law, and would be an unwarranted invasion of client privacy.

2025

Department of Consumer and Worker Protection (DCWP)

10284

Cumulative debt reduced ($)

The cumulative amount of debt reduction achieved by clients measured from the point the client began participating in the program.

Office of Financial Empowerment (OFE)

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Release of this client level data regarding financial counseling would violate the City's Identifying Information Law, and would be an unwarranted invasion of client privacy.

2025

Department of Consumer and Worker Protection (DCWP)

10285

Cumulative savings increase ($)

The cumulative amount of savings increases achieved by clients measured from the time the client began participating in the program.

Office of Financial Empowerment (OFE)

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Release of this client level data regarding financial counseling would violate the City's Identifying Information Law, and would be an unwarranted invasion of client privacy.

2025

Department of Consumer and Worker Protection (DCWP)

10653

Tax returns filed through the NYC Free Tax Preparation Program

The number of tax returns filed through the NYC Free Tax Preparation Program. DCWP's Office of Financial Empowerment coordinates with community partners to provide free tax preparation services to low- and middle-income New Yorkers. This indicator is a count of all tax returns filed through these contracted service providers.

Office of Financial Empowerment (OFE)

The underlying data is owned by another agency or entity.

2025

Department of Consumer and Worker Protection (DCWP)

10844

Mediations completed within 28 days (%)

The percent of mediations closed within 28 days of being referred to mediation. This is calculated by dividing the total number of mediations completed during the reporting period within 28 days of starting mediation by the total number of mediations completed during the reporting period.

General Counsel Division

Yes

https://data.cityofnewyork.us/d/nre2-6m2s

2025

Department of Consumer and Worker Protection (DCWP)

10845

Mediations completed within 50 days (%)

The percent of mediations closed within 50 days of being referred to mediation. This is calculated by dividing the total number of mediations completed during the reporting period within 50 days of starting mediation by the total number of mediations completed during the reporting period.

General Counsel Division

Yes

https://data.cityofnewyork.us/d/nre2-6m2s

2025

Department of Consumer and Worker Protection (DCWP)

10846

Mediations completed within 90 days (%)

The percent of mediations closed within 90 days of being referred to mediation. This is calculated by dividing the total number of mediations completed during the reporting period within 90 days of starting mediation by the total number of mediations completed during the reporting period.

General Counsel Division

Yes

https://data.cityofnewyork.us/d/nre2-6m2s

2025

Department of Consumer and Worker Protection (DCWP)

11287

Cases settled prior to original hearing date (%)

The percentage of scheduled hearings during the reporting period where the respondent entered into a settlement or pleading agreement prior to their original hearing date. A case is considered settled if the respondent entered into a settlement agreement, pled guilty to the charges, or submitted a cure certification, on or before the date of the original hearing. This count is divided by the total number of summonses whose original hearing date occurred during the reporting period. Excluded from the denominator are withdrawn summonses and cases where settlement and pleading offers were not available to the respondent.

General Counsel Division

Yes

https://data.cityofnewyork.us/d/5fn4-dr26

2025

Department of Consumer and Worker Protection (DCWP)

12303

Amount recovered by complainants ($) – Freelance Isn't Free

The amount of money recovered by freelancers through the City’s administration of the Freelance Isn’t Free Law. Amounts recovered are self-reported by the freelancers and may not reflect the total recovered.

Office of Financial Empowerment (OFE)

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The data for this indicator is based on self-reporting by clients and may not be complete.

2025

Department of Consumer and Worker Protection (DCWP)

12384

License Law – License requirement compliance rate (%)

The percentage of businesses that are required to hold a DCWP-issued license that have an active license at the time of inspection. This is calculated by dividing the total number of inspections not resulting in a violation for unlicensed activity by the total number of inspections of businesses required to hold a DCWP-issued license.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2025

Department of Consumer and Worker Protection (DCWP)

12385

License Law – Licensee compliance rate (%)

The percentage of licensed businesses found in compliance with the laws, rules and regulations specific to their license(s). This is calculated by dividing the number of inspections of DCWP-licensed businesses having no violations of licensing laws, rules and regulations, by the total number of inspections of businesses having a DCWP-issued license. Inspections where a business did not have a required license (unlicensed activity) are not included in these counts.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2025

Department of Consumer and Worker Protection (DCWP)

12389

Consumer protection law compliance rate (%)

Percentage of inspected business in compliance with Consumer Protection Laws, Rules and Regulations during each inspection performed, calculated by dividing the number of businesses not issued a summons with a Consumer Protection Law violation by the total number of businesses inspected for compliance with a Consumer Protection Law regulation.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2025

Department of Consumer and Worker Protection (DCWP)

12390

Tobacco Program – Sale to youth compliance rate (%)

The percentage of tobacco and electronic cigarette retail dealers in compliance with laws prohibiting the sale of tobacco and e-cigarette products to underage youth calculated by dividing the number of businesses not issued a violation for sale to underage youth by the total number of businesses receiving a tobacco program inspection.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2025

Department of Consumer and Worker Protection (DCWP)

12391

Tobacco Program – Out of package sales compliance rate (%)

The percentage of Tobacco and Electronic Cigarette retail dealers found in compliance with laws prohibiting the sale of tobacco products outside of its packaging calculated by dividing the number of businesses not issued a violation for an out of package sale by the total number of businesses receiving a tobacco program inspection.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2025

Department of Consumer and Worker Protection (DCWP)

12392

Tobacco Program – Flavored tobacco and e-cigarette compliance rate (%)

The percentage of Tobacco and Electronic Cigarette retail dealers found in compliance with laws prohibiting the sale of flavored tobacco and e-cigarette products calculated by dividing the number of businesses issued a violation for flavored product sales by the total number of businesses receiving a tobacco program inspection.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2025

Department of Consumer and Worker Protection (DCWP)

13681

Complaints referred for inspection

Complaints referred to the Enforcement Division for inspection. Before a complaint can be referred for inspection, DCWP must determine that the subject of the complaint is covered by an enforceable law or regulation under DCWP’s jurisdiction and have sufficient information to identify the business location.

General Counsel Division

Yes

https://data.cityofnewyork.us/d/nre2-6m2s

2025

Department of Consumer and Worker Protection (DCWP)

13682

Median days to respond to inspection referrals

The median number of days between the time a consumer complaint requesting an inspection is received in the system and the time the inspection result is recorded.

General Counsel Division and Enforcement Division

Yes

https://data.cityofnewyork.us/d/nre2-6m2s;https://data.cityofnewyork.us/d/jzhd-m6uv

2025

Department of Consumer and Worker Protection (DCWP)

13684

Applications received

The number of new and renewal applications received for DCWP-issued licenses.

Licensing Division

Yes

https://data.cityofnewyork.us/d/ptev-4hud

2025

Department of Consumer and Worker Protection (DCWP)

13685

First-time clients

The number of newly enrolled clients participating in their first financial counseling session through the Office of Financial Empowerment.

Office of Financial Empowerment (OFE)

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Release of this client level data regarding financial counseling would violate the City's Identifying Information Law, and would be an unwarranted invasion of client privacy.

2025

Department of Consumer and Worker Protection (DCWP)

13688

Investigations opened – worker protection law

The number of investigations into compliance with NYC worker protection laws opened by DCWP's Office of Labor Policy and Standards (OLPS).

Office of Labor Policy and Standards

Yes

https://data.cityofnewyork.us/d/c292-vzrn

2025

Department of Consumer and Worker Protection (DCWP)

13689

Median days to assess complaints and open investigations – worker protection law

The median number of calendar days it takes to open an investigation into a violation alleged in a complaint. Time is measured from the date a complaint is received to the date it is associated with an investigation, whether new or ongoing.

Office of Labor Policy and Standards

Yes

https://data.cityofnewyork.us/d/2z24-2htf;https://data.cityofnewyork.us/d/c292-vzrn

2025

Department of Consumer and Worker Protection (DCWP)

13691

Navigation cases opened – Freelance Isn't Free

The number of Freelance Isn't Free cases opened.

Office of Labor Policy and Standards

Yes

https://data.cityofnewyork.us/d/c292-vzrn

2025

Department of Consumer and Worker Protection (DCWP)

13693

Applications submitted online (%)

The percentage of new and renewal applications for DCWP-issued licenses submitted online, calculated by dividing the number of new and renewal applications for DCWP-issued licenses submitted online by the total number of applications submitted.

Licensing Division

Yes

https://data.cityofnewyork.us/d/ptev-4hud

2025

Department of Consumer and Worker Protection (DCWP)

13694

Complaints received – worker protection law

The number of complaints filed with DCWP alleging violations of worker protection laws. Typical complaints are about failure to honor an employee's schedule or pay required pay-differentials, and refusing to allow use of paid family and sick leave to qualified employees as required under the laws.

Office of Labor Policy and Standards

Yes

https://data.cityofnewyork.us/d/2z24-2htf