Agency
Department of Design and Construction (DDC)
Mmr Indicator Name
Letters responded to within 14 days (%)
Mmr Indicator Description
The percentage of letters answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement which includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day response. Agencies must internally track the additional time until a customer has a complete and full response.
Mmr Indicator Source
DDC's correspondence tracking database
Is The Source Of This
No, the underlying data is exempt from publication as per NYC's Open Data Law.
Public Statement From Your
This information is not releasable pursuant to FOIL and would not be reported pursuant to the NYC Open Data Law. However, please note that the agency does report the total numbers.