NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2025

Department of Environmental Protection (DEP)

896

Estimated bills (%)

The proportion of water and sewer bills mailed that are not based on actual meter readings.

Bureau of Customer Services

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data system contains Personally Identifiable Information (PII). If a request were made for the complete underlying dataset, it would not be provided under FOIL. Therefore, the underlying data will not be published to NYC Open Data.

2025

Department of Environmental Protection (DEP)

898

Total revenue collected ($000,000)

Total amount of money collected by DEP for water and sewer charges.

Bureau of Customer Services

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data system contains Personally Identifiable Information (PII). If a request were made for the complete underlying dataset, it would not be provided under FOIL. Therefore, the underlying data will not be published to NYC Open Data.

2025

Department of Environmental Protection (DEP)

901

Accounts receivable balance — Accounts delinquent more than 180 days ($000,000)

The net value, in millions of dollars, of all charges due for water and sewer use that are delinquent for more than 180 days.

Bureau of Customer Services

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data system contains Personally Identifiable Information (PII). If a request were made for the complete underlying dataset, it would not be provided under FOIL. Therefore, the underlying data will not be published to NYC Open Data.

2025

Department of Environmental Protection (DEP)

907

Asbestos complaints responded to within three hours (%)

The percent of complaints concerning asbestos responded to within three hours of receipt.

Bureau of Environmental Compliance

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

908

Air quality complaints responded to within seven days (%)

The percent of complaints concerning air quality responded to within seven days of receipt.

Bureau of Environmental Compliance

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

909

Noise complaints not requiring access to premises responded to within seven days (%)

The percent of complaints concerning noise, not requiring scheduling with the complainant, responded to within seven days.

Bureau of Environmental Compliance

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

916

Average days to close noise complaints

The average number of calendar days between receipt of a noise complaint and closure of the complaint for complaints closed during the reporting period. A complaint is closed when no further action will be taken on it by DEP. This includes instances where, upon investigation, no infractions of applicable rules/regulations were found, or infractions were present and a Notice of Violation was issued.

Bureau of Environmental Compliance

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

917

Noise complaints received

The total number of noise complaints received during the reporting period.

Bureau of Environmental Compliance

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

918

Air quality complaints received

The total number of air quality complaints received during the reporting period.

Bureau of Environmental Compliance

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

919

Asbestos complaints received

The total number of asbestos complaints received during the reporting period.

Bureau of Environmental Compliance

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

921

Samples testing positive for coliform bacteria (%)

The percent of samples of City drinking water testing positive for coliform bacteria during the period. This is a standard evaluation of the microbiological purity of drinking water.

Bureau of Water Supply, Water Quality Directorate

Yes

https://data.cityofnewyork.us/Environment/Drinking-Water-Quality-Distribution-Monitoring-Dat/bkwf-xfky/about_data

2025

Department of Environmental Protection (DEP)

924

Average time to restore water to customers after confirming breaks (hours:minutes)

The average number of hours that it takes DEP to restore water service to affected customers from the time the water to the main with the break is shut off until water is restored.

Bureau of Water and Sewer Operations

Yes

https://data.cityofnewyork.us/Environment/Work-Order-Management-Module/4fvw-nn9c/about_data

2025

Department of Environmental Protection (DEP)

925

Leak complaints received

The total number of leak complaints received during the reporting period; includes complaints on both City and private infrastructure.

Bureau of Water and Sewer Operations

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

926

Average time to repair or replace high-priority broken or inoperative hydrants (days)

The average number of calendar days it takes DEP to fix a high-priority broken or inoperative hydrant. High-priority repairs and replacements are designated by the New York City Fire Department.

Bureau of Water and Sewer Operations

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Environmental Protection (DEP)

928

Catch basin complaints received

The total number of clogged catch basin complaints received during the reporting period.

Bureau of Water and Sewer Operations

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

930

Sewer backup complaints received

The total number of sewer backup complaints received during the reporting period.

Bureau of Water and Sewer Operations

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

932

Average time to respond to street cave-in complaints and make safe (days)

The average number of days it took DEP to respond to street cave-ins/depression complaints and resolve related danger during the period.

Bureau of Water and Sewer Operations

Yes

https://data.cityofnewyork.us/Environment/Work-Order-Management-Module/4fvw-nn9c/about_data

2025

Department of Environmental Protection (DEP)

933

Billed amount collected in 30 days (%)

The percent of billed amount that is collected by DEP with 30 days of distribution.

Bureau of Customer Services

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data system contains Personally Identifiable Information (PII). If a request were made for the complete underlying dataset, it would not be provided under FOIL. Therefore, the underlying data will not be published to NYC Open Data.

2025

Department of Environmental Protection (DEP)

934

Total revenue as percent of target (%)

Total monies actually collected by DEP for water and sewer charges as a percentage of planned collections for the period.

Bureau of Customer Services

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data system contains Personally Identifiable Information (PII). If a request were made for the complete underlying dataset, it would not be provided under FOIL. Therefore, the underlying data will not be published to NYC Open Data.

2025

Department of Environmental Protection (DEP)

935

Average days to close air quality complaints

The average number of calendar days between receipt of an air quality complaint and closure of the complaint for complaints closed during the reporting period. A complaint is closed when no further action will be taken on it by DEP. This includes instances where, upon investigation, no infractions of applicable rules/regulations were found, or infractions were present and a Notice of Violation was issued.

Bureau of Environmental Compliance

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

936

Average days to close asbestos complaints

The average number of days between receipt of an asbestos complaint and closure of the complaint for complaints closed during the reporting period. A complaint is closed when the asbestos issue described in the complaint has either been resolved or determined to be unfounded based on the Department’s inspection; when the complaint location is an abandoned building and access is not possible; or when more information is required and contact information for the complainant is not available. If the Department issues a Notice of Violation for infractions of applicable rules/regulations and corrective action is required, then a follow-up inspection is done to ensure compliance.

Bureau of Environmental Compliance

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

5041

Total catch basins cleaned

The total number of catch basins cleaned; includes both programmed and complaint cleaning.

Bureau of Water and Sewer Operations

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Environmental Protection (DEP)

5903

Calls answered within 30 seconds (%)

The percentage of calls answered by a call center representative in 30 seconds or less. Time begins after initial prerecorded message.

Bureau of Customer Services

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data system contains Personally Identifiable Information (PII) Removal of identifiable information to make this data publishable would cause an undue administrative burden to the department.

2025

Department of Environmental Protection (DEP)

5905

Average wait time to speak with a customer service agent (minutes:seconds)

The average time in minutes from the time a customer meets with a greeter or information desk representative until he or she is met by a customer service representative. Security/building entry wait times are not included unless a security guard plays a formal intake role.

Bureau of Customer Services

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data system contains Personally Identifiable Information (PII) Removal of identifiable information to make this data publishable would cause an undue administrative burden to the department.

2025

Department of Environmental Protection (DEP)

5911

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement which includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day response. Agencies must internally track the additional time until a customer has a complete and full response.

Bureau of Customer Services and Commissioner's Office

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data system contains Personally Identifiable Information (PII) Removal of identifiable information to make this data publishable would cause an undue administrative burden to the department.

2025

Department of Environmental Protection (DEP)

5913

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement which includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day response. Agencies must internally track the additional time until a customer has a complete and full response.

Bureau of Customer Services

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data system contains Personally Identifiable Information (PII) Removal of identifiable information to make this data publishable would cause an undue administrative burden to the department.

2025

Department of Environmental Protection (DEP)

5920

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

Bureau of Customer Services

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data system contains Personally Identifiable Information (PII) Removal of identifiable information to make this data publishable would cause an undue administrative burden to the department.

2025

Department of Environmental Protection (DEP)

9337

WRRFs - Critical equipment out-of-service (% below minimum)

There are certain types of equipment at wastewater treatment plants, such as main sewage pumps, that are critical to the treatment of sewage. For each of these equipment types, each of the City’s 14 wastewater treatment plants establishes the minimum number which must be in service in order to treat the industry standard of two times dry weather flow. This indicator reports the total number of units by type that were below the required number at any time during the month as a percent of total critical equipment units (the aggregate of number and type).

Bureau of Wastewater Treatment, Division of Facility Operations

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data contains sensitive information about critical infrastructure and could pose a security risk.

2025

Department of Environmental Protection (DEP)

10212

Water supply - Critical equipment out of service (%)

The number of pieces of equipment throughout the City’s watershed areas and other upstate conveyance structures that have been identified as critical to the operation and that are out of service as a percent of the overall number of pieces of equipment that have been identified as critical.

Bureau of Water Supply, Operations Directorate

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data contains sensitive information about critical infrastructure and could pose a security risk.

2025

Department of Environmental Protection (DEP)

10213

Facility security checks

The number of security checks conducted at DEP facilities by the DEP Police. Examples of facilities that are checked include shaft sites, lab buildings, offices and aqueducts.

Bureau of Police and Security

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data contains sensitive information about critical infrastructure and could pose a security risk.

2025

Department of Environmental Protection (DEP)

10214

Deficiency reports as percent of security checks (%)

The number of security checks that resulted in the issuance of a deficiency report. These reports include such things as the issuance of work orders to repair fences or keep gates locked.

Bureau of Police and Security

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data contains sensitive information about critical infrastructure and could pose a security risk.

2025

Department of Environmental Protection (DEP)

10215

Overall enforcement activity

The number of summonses, arrests, Notices of Violation and Notices of Warning issued by the DEP Police in the areas containing the City’s watershed and water conveyance infrastructure. This includes both penal law and Environmental Conservation Law citations.

Bureau of Police and Security

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data contains sensitive information about critical infrastructure and could pose a security risk.

2025

Department of Environmental Protection (DEP)

10217

Sewer backup complaints resolved - Confirmed (on City infrastructure)

A sewer backup complaint is considered confirmed when, upon field investigation, it is determined to be associated with a part of DEP’s sewer system. Indications of such failure include surcharging, temporary overtaxing, blockages, and collapses.

Bureau of Water and Sewer Operations

Yes

https://data.cityofnewyork.us/Environment/Work-Order-Management-Module/4fvw-nn9c/about_data

2025

Department of Environmental Protection (DEP)

10218

Sewer backup complaints resolved - Unconfirmed (not on City infrastructure or unfounded)

A sewer backup complaint is considered unconfirmed when, upon field investigation, it exhibits none of the factors that would indicate that there is or was a problem with a part of DEP’s sewer system. In such situations, the condition can be associated with an internal condition, a problem with the private sewer connection, or may be otherwise unfounded.

Bureau of Water and Sewer Operations

Yes

https://data.cityofnewyork.us/Environment/Work-Order-Management-Module/4fvw-nn9c/about_data

2025

Department of Environmental Protection (DEP)

10219

Street segments with confirmed sewer backup in the last 12 months (% of total segments)

The number of street segments in the City that had at least one confirmed sewer backup complaint during the last 12 months as a percent of the overall number of street segments in the City. A segment is the distance from one intersecting street to the next.

Bureau of Water and Sewer Operations

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

10220

Street segments with recurring confirmed sewer backups in the last 12 months (% of total segments)

The number of street segments in the City that had more than one confirmed sewer backup complaint during the last 12 months as a percent of the overall number of street segments in the City. A segment is the distance from one intersecting street to the next.

Bureau of Water and Sewer Operations

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

10221

Leak resolution time (days) (City infrastructure only)

The average time in calendar days it took for City infrastructure related complaints to be resolved.

Bureau of Water and Sewer Operations

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Environmental Protection (DEP)

10222

Water main breaks per 100 miles of main in the last 12 months

The number of water main breaks per 100 miles of main during the last 12 months.

Bureau of Water and Sewer Operations

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

10223

Backlog of catch basin repairs (% of system)

The number of catch basins with open repair work orders as a percent of the overall number of catch basins citywide.

Bureau of Water and Sewer Operations

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Environmental Protection (DEP)

10224

Leak complaints received — City infrastructure

The number of leak complaints received that were related to City infrastructure.

Bureau of Water and Sewer Operations

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Environmental Protection (DEP)

10417

Total violations issued

The total number of violations issued for all DEP service areas.

Office of Administrative Trials and Hearings, Environmental Control Board

Yes

https://data.cityofnewyork.us/City-Government/OATH-Hearings-Division-Case-Status/jz4z-kudi/about_data

2025

Department of Environmental Protection (DEP)

10418

Violations admitted to or upheld at the Environmental Control Board (%)

For all violations returnable to the Environmental Control Board (ECB), the number of violations where the respondent admitted to the violation without a hearing and paid the penalty, if applicable, or where the violation was upheld following an ECB hearing as a percent of all violations resolved.

Office of Administrative Trials and Hearings, Environmental Control Board

Yes

https://data.cityofnewyork.us/City-Government/OATH-Hearings-Division-Case-Status/jz4z-kudi/about_data

2025

Department of Environmental Protection (DEP)

10420

Workplace injuries reported

All incidents resulting in a workers’ compensation or line of duty injury claim regardless of whether or not time is lost.

Organizational Development and Human Resources

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data system contains Personally Identifiable Information (PII) Removal of identifiable information to make this data publishable would cause an undue administrative burden to the department.

2025

Department of Environmental Protection (DEP)

10434

Visitors rating customer service at borough centers as good or better (%)

The number of customers surveyed at DEP's five borough offices who rated their overall customer service experience as good or excellent as a percent of all customers who completed surveys.

Bureau of Customer Services

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying information is in the form of a PowerPoint deck, not a dataset maintained on a system.

2025

Department of Environmental Protection (DEP)

12577

Catch basins inspected (% of target)

The percent of planned inspections performed by DEP to identify those in need of cleaning, hooding and/or repair.

Bureau of Water and Sewer Operations

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Environmental Protection (DEP)

14943

Hazardous materials complaints received

The total number of hazardous materials complaints received during the reporting period. Some examples of hazardous materials complaints are Lithium ion batteries, chemical spills and carbon monoxide incidents.

Bureau of Police and Security

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

14954

Average time to respond to hazardous material complaints and make safe (days)

The Average Time to respond to HazMat complaints (days) between receipt of a hazardous materials complaint to the time the condition is rendered safe and/or stable and no longer poses a risk to the public nor the environment.

Bureau of Police and Security

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

15032

Taste and odor complaints

The total number of complaints received by the department from customers reporting taste and odor issues with their drinking water.

Bureau of Water Supply, Water Quality Directorate

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Environmental Protection (DEP)

15101

Payout ($000) — Environmental Protection

The judgment and claims amount, in thousands of dollars, paid by the City from the judgment and claims account in the City's General Fund to resolve cases through settlement or verdict. Initial full-fiscal year values for the Mayor's Management Report are sourced from the Law Department, and corrected full-fiscal values are sourced from OMB and printed in the following PMMR. PMMR values (four-month values) come from the Law Department.

Law Department Matter Management System (Tort, Special Federal Litigation, General Litigation and Labor and Employment Divisions) – preliminary data. OMB – final data.

The underlying data is owned by another agency or entity.

No

2025

Department of Environmental Protection (DEP)

15282

Green infrastructure assets implemented (CY)

The number of green infrastructure practices implemented in NYC as part of the NYC Green Infrastructure Program. Practices include rain gardens, infiltration basins, porous pavements, subsurface storage systems, green roofs, and stormwater reuse systems.

Bureau of Environmental Planning and Analysis

Yes

https://data.cityofnewyork.us/browse?q=&sortBy=relevance&utf8=%E2%9C%93&pageSize=20&Data-Collection_Data-Collection=DEP+Green+Infrastructure