NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2025

Department of Health and Mental Hygiene (DOHMH)

9197

Adults who consume one or more servings of sugar-sweetened beverages per day (%) (CY)

The percentage of adults who consume an average of one or more servings of sugar-sweetened beverages per day, as noted in the NYC Community Health Survey. “Sugar-sweetened beverages” are defined as sugar-sweetened sodas and other sugar-sweetened drinks, like iced tea. This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e. FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

Bureau of Epidemiology Services, NYC Department of Health and Mental Hygiene Community Health Survey

Yes

https://data.cityofnewyork.us/Health/New-York-City-Community-Health-Survey/csut-3wpr/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

9201

Initial pest control inspections (000)

The total number of initial pest control inspections of private properties by the NYC Department of Health and Mental Hygiene citywide. Data is in thousands.

Bureau of Veterinary and Pest Control Services

Yes

https://data.cityofnewyork.us/Health/Rodent-Inspection/p937-wjvj/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

9202

Initial inspections with active rat signs (ARS) (%)

The number of properties receiving rodent inspections that failed their initial inspection as a result of ‘signs of active rats (ARS),’ the most serious rodent violation, divided by the total number of initial property inspections.

Bureau of Veterinary and Pest Control Services

Yes

https://data.cityofnewyork.us/Health/Rodent-Inspection/p937-wjvj/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

9203

Compliance inspections found to be rat free (%)

The number of private properties receiving rodent inspections that passed their compliance inspection divided by the number of those properties that failed their initial inspection as a result of ‘signs of active rats (ARS)’ – the most serious rodent violation.

Bureau of Veterinary and Pest Control Services

Yes

https://data.cityofnewyork.us/Health/Rodent-Inspection/p937-wjvj/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

9204

Average response time for birth certificates by mail/online/in person (days)

The average response time for birth certificates by mail/online/in person (days) from receipt of necessary documentation to response/issuance. Outlier, voided and canceled orders are excluded.

Office of Vital Records

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Health and Mental Hygiene (DOHMH)

9205

Average response time for death certificates by mail/online/in person (days)

The average response time for death certificates by mail/online/in person (days) from receipt of necessary documentation to response/issuance, including funeral director orders. Outlier, voided and canceled orders are excluded.

Office of Vital Records

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Health and Mental Hygiene (DOHMH)

9300

SLA – Smoking complaint (% of SRs Meeting Time to Action)

The percentage of service requests for smoking complaints that the agency responded to within 14 days, its planned time of action to provide the service.

Bureau of Food Safety and Community Sanitation

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

9316

Restaurants scoring an ‘A’ grade (%)

The percentage of restaurants that have an ‘A’ (snapshot taken on the last day of each month). Restaurants with a score between 0 and 13 points on an inspection earn an 'A'.

Bureau of Food Safety and Community Sanitation

Yes

https://data.cityofnewyork.us/Health/DOHMH-New-York-City-Restaurant-Inspection-Results/43nn-pn8j/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

10322

New HIV diagnoses (CY)

The number of new HIV diagnoses cases reported and confirmed by the NYC Department of Health and Mental Hygiene. Data is reported annually (December) on the calendar year (i.e. FY24 = CY23) based on datasets that are created in October. HIV data for the previous full calendar year is embargoed every year until the release of the Annual HIV Surveillance Report in early December.

Bureau of Hepatitis, HIV, and Sexually Transmitted Infections

Yes

https://data.cityofnewyork.us/Health/DOHMH-HIV-AIDS-Annual-Report/fju2-rdad/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

10324

Children ages 19-35 months with up-to-date immunizations (%)

The number of children ages 19-35 months reported as receiving 4 or more doses of DTaP, 3 or more doses of poliovirus vaccine, 1 or more doses of any MMR, 3 or more doses of Hib, 3 or more doses of HepB, 1 or more doses of varicella vaccine, and 4 or more doses of pneumococcal vaccine divided by the total number of children ages 19-35 months according to the 2022 Vintage population estimates. Quarterly data (first three months of fiscal year) is reported for the PMMR.

Bureau of Immunization

Scheduled for publication

2025

Department of Health and Mental Hygiene (DOHMH)

10325

Active group child care center initial inspections that do not require a compliance inspection (%)

The percentage of child care facilities that were not cited for a public health hazard, critical violation, or more than 5 minor violations, of the facilities that had an initial inspection in this fiscal year.

Bureau of Child Care

Yes

https://data.cityofnewyork.us/Health/DOHMH-Childcare-Center-Inspections/dsg6-ifza/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

10326

Adults with obesity (%) (CY)

The percentage of adult New Yorkers who have a Body Mass Index (BMI) of 30 or greater and is calculated based on respondents' self-reported weight and height, as noted in the NYC Community Health Survey. This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e. FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

Bureau of Epidemiology Service, NYC Department of Health and Mental Hygiene Community Health Survey

Yes

https://data.cityofnewyork.us/Health/New-York-City-Community-Health-Survey/csut-3wpr/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

10497

Workplace injuries reported

The number of workers' compensation claims filed during the reporting period.

New York City Law Department (Admin)

The underlying data is owned by another agency or entity.

2025

Department of Health and Mental Hygiene (DOHMH)

10563

Environmental Control Board violations received at the Office of Administrative Trials and Hearings (OATH)

Total ECB violations issued.

Office of Administrative Trials and Hearings (OATH) (Mayor's Office of Ops)

The underlying data is owned by another agency or entity.

2025

Department of Health and Mental Hygiene (DOHMH)

10564

Environmental Control Board violations admitted to or upheld at the Office of Administrative Trials and Hearings (OATH) (%)

For all ECB violations returnable to OATH, the number of violations where the respondent admitted to the violation and paid the penalty without a hearing or where the violation was upheld following a hearing as a percent of all violations resolved.

Office of Administrative Trials and Hearings (OATH) (Mayor's Office of Ops)

The underlying data is owned by another agency or entity.

2025

Department of Health and Mental Hygiene (DOHMH)

10801

Adult New Yorkers without health insurance (%) (CY)

The age-adjusted percentage of adults that reported not having health insurance. This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e. FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

Bureau of Epidemiology Services, NYC Department of Health and Mental Hygiene Community Health Survey

Yes

https://data.cityofnewyork.us/Health/New-York-City-Community-Health-Survey/csut-3wpr/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

10802

Asthma-related emergency department visits among children ages 5-17 (per 10,000 children) (CY) (preliminary)

The number of asthma-related emergency department visits among children ages 5-17 (per 10,000 children). Data is preliminary and by calendar year. The MMR reports data from the previous calendar year (i.e. FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

New York State Department of Health, Statewide Planning and Research Cooperative System (SPARCS)

The underlying data is owned by another agency or entity.

2025

Department of Health and Mental Hygiene (DOHMH)

10803

Dogs licensed (000)

The number of dogs with an active license. Data is in thousands.

Bureau of Veterinary and Pest Control Services

Yes

https://data.cityofnewyork.us/Health/NYC-Dog-Licensing-Dataset/nu7n-tubp/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

11034

HPV vaccine series completion (%)

The number of 13-year-olds who completed the HPV vaccination series by the 13th birthday divided by the total number of 13-year-old adolescents according to the 2022 Vintage population estimates. The HPV vaccine series can be completed with 2 or 3 doses depending on the age at initiation and the amount of time elapsed between the 1st and 2nd dose. Quarterly data (first three months of fiscal year) is reported for the PMMR.

Bureau of Immunization

Scheduled for publication

2025

Department of Health and Mental Hygiene (DOHMH)

11086

Buprenorphine patients (CY)

The total number of individuals who had a buprenorphine prescription, a medication used to treat opioid use disorder, filled at some point during the year. Data is by calendar year. The MMR reports data from the previous calendar year (i.e. FY24 = CY23). FY24 represents data from January to December of CY23.

NYS DOH Bureau of Narcotics Enforcement

The underlying data is owned by another agency or entity.

2025

Department of Health and Mental Hygiene (DOHMH)

11250

Childhood blood lead levels – number of children younger than age 18 with blood lead levels of 5 micrograms per deciliter or greater (CY) (preliminary)

The number of children younger than age 18 tested in a calendar year with blood lead level of 5 mcg/dL or greater. The number includes children with confirmed (venous test) and non-confirmed (fingerstick/unknown) blood lead levels. The total reflects the number of unique children who were tested and found to have elevated blood lead levels during the year. Each child is counted only once per year, but the same child may be counted multiple times over time if he or she has been tested in multiple calendar years with a blood lead test at or above the reference level. Data is by calendar year. The MMR reports preliminary data from the previous calendar year (i.e. FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

Bureau of Environmental Disease and Injury Prevention, Healthy Homes Program

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Health and Mental Hygiene (DOHMH)

12519

Individuals who received services from long-term mobile community-based treatment providers

The number of individuals who received services from long-term mobile community-based treatment providers (includes assertive community treatment (ACT), forensic assertive community treatment (FACT), and intensive mobile treatment (IMT) teams).

Bureau of Mental Health

No, the underlying data is exempt from publication as per NYC's Open Data Law.

It would be an undue administrative burden for DOHMH to regularly maintain the dataset related to this MMR indicator on Open Data.  The underlying dataset includes confidential information that cannot be released to the public pursuant to the NYC Privacy Law, HIPAA, NYS Mental Hygiene Law, and/or the NYS Public Health Law.

2025

Department of Health and Mental Hygiene (DOHMH)

12520

New individuals served by a Co-Response Team

The number of new individuals who have had at least one face-to-face or over the phone encounter with Co-Response Team (CRT) and have received services. Service types include clinical assessment, supportive counseling, health promotion and awareness, service referral, connection to care or other stabilizing support, or transportation to a hospital. This metric excludes anyone previously served by the Triage desk or HEAT but first served by CRT in the reporting period.

Bureau of Health Promotion for Justice-Impacted Populations

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Health and Mental Hygiene (DOHMH)

12569

Adults, ages 45-75, screened for colorectal cancer (%) (CY)

The percentage of adults, ages 45-75, screened for colorectal cancer (colonoscopy in the past ten years or stool-based test in the last year). This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e. FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

Bureau of Epidemiology Services, NYC Department of Health and Mental Hygiene Community Health Survey

Partially

https://data.cityofnewyork.us/Health/New-York-City-Community-Health-Survey/csut-3wpr/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

13854

Diabetes management among adult New Yorkers (%) (CY)

The proportion of NYC adults with likely diabetes (history of two or more A1C test values of 6.5% or greater as of 2020) who had a test result reported to the NYC A1C Registry in the year of interest whose latest test result is <8.0%. The denominator for this analysis is persons with likely diabetes (as described above) with a test result reported to the Registry (~620,000). This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e. FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

Bureau of Epidemiology Services, NYC Department of Health and Mental Hygiene A1C Registry

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Health and Mental Hygiene (DOHMH)

14886

Safer-sex product distribution (000)

The sum total of all safer-sex products (male condoms, internal condoms, lubricant) distributed by the NYC Department of Health and Mental Hygiene as tracked by the NYC Condom Availability Program’s safer-sex ordering portal. Data is in thousands and is preliminary.

Bureau of Hepatitis, HIV, and Sexually Transmitted Infections

Yes

https://data.cityofnewyork.us/Health/NYC-Condom-Availability-Program-HIV-condom-distrib/4kpn-sezh/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

15023

Congenital syphilis cases (preliminary)

The number of congenital syphilis cases (disease acquired before or at birth) reported to the NYC Department of Health and Mental Hygiene. Quarterly data (first three months of fiscal year) is reported for the PMMR. Data is preliminary.

Bureau of Hepatitis, HIV, and Sexually Transmitted Infections, STI Surveillance Registry

Scheduled for publication

2025

Department of Health and Mental Hygiene (DOHMH)

15024

COVID-19 hospitalizations rate (per 100,000 admissions) (CY)

The number of admissions per 100,000 to a NYC hospital from 14 days before to 3 days after COVID-19 diagnosis. This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e. FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

Bureau of Communicable Disease

Yes

https://data.cityofnewyork.us/Health/COVID-19-Daily-Counts-of-Cases-Hospitalizations-an/rc75-m7u3/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

15025

Animals testing positive for rabies at the Public Health Laboratory (CY)

The number of animals testing positive at the Department's Public Health Laboratory (PHL) for rabies. This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

Bureau of Communicable Disease

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Health and Mental Hygiene (DOHMH)

15026

Hepatitis C cleared or cured (%) (CY)

The proportion of people with a diagnosis of chronic hepatitis C who were cleared or cured of the hepatitis C virus. This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e. FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

Bureau of Hepatitis, HIV, and Sexually Transmitted Infections, STI Surveillance Registry

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Health and Mental Hygiene (DOHMH)

15291

Adult heart failure hospitalizations rate (per 100,000 population) (CY)

Hospitalizations with a principal diagnosis of heart failure per 100,000 population, ages 18 years and older. Numerator: Discharges from an NYC hospital for patients ages 18 years and older with a principal ICD-10-CM diagnosis code for heart failure; excludes hospitalizations with cardiac procedure, obstetric hospitalizations, and transfers from other institutions. Denominator: Population ages 18 years and older residing in NYC. Discharges in the numerator are assigned to the denominator based on the area of patient residence, not the location of the hospital where the discharge occurred. This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

Bureau of Epidemiology Services, New York Statewide Planning and Research Cooperative System (SPARCS)

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Health and Mental Hygiene (DOHMH)

15293

Health-led crisis response and community-based de-escalations

The number of community-based de-escalations by Mobile Crisis Team, a team of professionals and paraprofessionals that provide crisis de-escalation, engagement, assessment, and referrals to appropriate services, as needed.

Bureau of Mental Health

No, the underlying data is exempt from publication as per NYC's Open Data Law.

It would be an undue administrative burden for DOHMH to regularly maintain the dataset related to this MMR indicator on Open Data. The underlying dataset includes confidential information that cannot be released to the public pursuant to the NYC Privacy Law, HIPAA, NYS Mental Hygiene Law, and/or the NYS Public Health Law.

2025

Department of Health and Mental Hygiene (DOHMH)

15294

Pregnancy-associated mortality rate for Black women and birthing people (per 100,000 live births) (CY)

The number of pregnancy-associated deaths among Black women and birthing people per 100,000 live births. Data is by calendar year. There is a data lag time of 143 weeks due to Health Department protocol and CDC guidance on the case identification and review process timeline to accurately evaluate each death.

Bureau of Maternal Infant and Reproductive Health, MMRIA database

Yes

https://data.cityofnewyork.us/Health/Pregnancy-Associated-Mortality/27x4-cbi6/about_data

2025

Department of Health and Mental Hygiene (DOHMH)

15295

Pregnancy-associated mortality rate (per 100,000 live births) (CY)

The number of pregnancy-associated deaths citywide per 100,000 live births. Data is by calendar year. There is a data lag time of 143 weeks due to Health Department protocol and CDC guidance on the case identification and review process timeline to accurately evaluate each death.

Bureau of Maternal Infant and Reproductive Health, MMRIA database

Yes

https://data.cityofnewyork.us/Health/Pregnancy-Associated-Mortality/27x4-cbi6/about_data

2025

Department of Housing Preservation and Development (HPD)

2612

Section 8 — Housing choice vouchers issued

The total number of new households receiving assisted rental vouchers for use in the private housing market through the Housing Choice Voucher (HCV) program.

Division of Tenant Resources

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

HPD is evaluating

2025

Department of Housing Preservation and Development (HPD)

2642

Unique housing maintenance problems requiring HPD response

The number of reported housing maintenance problems reported in privately owned buildings recorded by the 311 Citizen Service Center and Code Enforcement Borough Offices excluding duplicate problems. Duplicate problems are problems reported on building-wide conditions when an original problem has not yet been actioned by the agency and which does not result in direct action by the agency. Primarily, duplicate problems are heat or hot water problems.

Office of Enforcement and Neighborhood Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

HPD is evaluating

2025

Department of Housing Preservation and Development (HPD)

2644

Unique emergency housing maintenance problems requiring HPD response — Heat and hot water

This number is a subset of unique emergency housing maintenance problems requiring HPD response related to the lack of or inadequate heat or hot water.

Office of Enforcement and Neighborhood Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

HPD is evaluating

2025

Department of Housing Preservation and Development (HPD)

2645

Unique problems prompting lead-based paint hazard inspections

This number is a subset of unique housing maintenance problems requiring HPD response. It includes problems reported in privately-owned buildings for conditions that require HPD to conduct an inspection for a lead-based paint hazard as defined by Local Law 1 of 2004.

Office of Enforcement and Neighborhood Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

HPD is evaluating

2025

Department of Housing Preservation and Development (HPD)

2646

Unique emergency housing maintenance problems requiring HPD response — Other emergency

This number is a subset of unique emergency housing maintenance problems requiring HPD response , reflecting non-heat, non-hot water and non-lead-based paint problems reported as emergency conditions.

Office of Enforcement and Neighborhood Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

HPD is evaluating

2025

Department of Housing Preservation and Development (HPD)

2648

Unique housing maintenance problems closed

The total number of problems closed due to an inspection, callback to tenant, or repeated attempts for access during the period.

Office of Enforcement and Neighborhood Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

HPD is evaluating

2025

Department of Housing Preservation and Development (HPD)

2650

Unique emergency housing maintenance problems closed — Heat and hot water

The number of emergency heat and hot water problems closed due to an inspection, callback to tenant, or repeated attempts for access.

Office of Enforcement and Neighborhood Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

HPD is evaluating

2025

Department of Housing Preservation and Development (HPD)

2651

Unique problems prompting lead-based paint hazard inspections closed

The number of lead emergency problems closed due to an inspection, callback to tenant, or repeated attempts for access.

Office of Enforcement and Neighborhood Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

HPD is evaluating

2025

Department of Housing Preservation and Development (HPD)

2662

Inspection visits per team per day

The average number of visits per inspection route. A visit is an attempted physical observation of a problem or group of problems filed at the same time, or an attempted re-inspection of a violation or group of violations. A route is comprised of stops (inspections) by an inspection team on any given day.

Office of Enforcement and Neighborhood Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

HPD is evaluating

2025

Department of Housing Preservation and Development (HPD)

2663

Ratio of completed inspections to attempted inspections (%)

The number of completed inspections divided by the number of attempted inspections.

Office of Enforcement and Neighborhood Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

HPD is evaluating

2025

Department of Housing Preservation and Development (HPD)

2664

Total violations issued

The total number of violations issued.

Office of Enforcement and Neighborhood Services

Yes

https://data.cityofnewyork.us/Housing-Development/Housing-Maintenance-Code-Violations/wvxf-dwi5/about_data

2025

Department of Housing Preservation and Development (HPD)

2684

Violations closed

The total number of violations closed during the reporting period regardless of the date the violation was issued. A violation is closed once the violating condition is reinspected by HPD and found to be corrected, if deemed corrected by HPD based on landlord certification, or if administratively removed by HPD.

Office of Enforcement and Neighborhood Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

HPD is evaluating

2025

Department of Housing Preservation and Development (HPD)

2685

Violations issued and removed in the same fiscal year (%)

The number of violations removed during the fiscal year that were issued in that fiscal year divided by the total number of violations issued in the same fiscal year.

Office of Enforcement and Neighborhood Services

Yes

https://data.cityofnewyork.us/Housing-Development/Housing-Maintenance-Code-Violations/wvxf-dwi5/about_data

2025

Department of Housing Preservation and Development (HPD)

6345

Average wait time to speak with a customer service agent (minutes)

The average time in minutes from the time a customer meets with a greeter or information desk representative until he or she is met by a customer service representative. Security/building entry wait times are not included unless a security guard plays a formal intake role.

Division of Tenant Resources

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

HPD is evaluating

2025

Department of Housing Preservation and Development (HPD)

6351

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement which includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day response. Agencies must internally track the additional time until a customer has a complete and full response.

HPDInfo computer system

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

HPD is evaluating

2025

Department of Housing Preservation and Development (HPD)

6353

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement which includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day response. Agencies must internally track the additional time until a customer has a complete and full response.

HPDInfo computer system

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

HPD is evaluating