NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2025

Department of Records and Information Services (DORIS)

1847

Storage capacity available for new accessions in Municipal Records Center (%)

Space available in Municipal Records Center and other DORIS storage facilities for client agency records, reported as percentage of total space available.

Municipal Records Management Division

No, the underlying data is exempt from publication as per NYC's Open Data Law.

DORIS' Municipal Record Center storage data is not eligible for public access due to security concerns.

2025

Department of Records and Information Services (DORIS)

1848

Records accessioned in Municipal Archives (cubic ft.)

The volume of archival records accessioned, measured in cubic feet.

Municipal Archives Division

Yes

https://data.cityofnewyork.us/City-Government/New-York-City-Municipal-Archives-Data-Collection-A/vfa7-chs9/about_data

2025

Department of Records and Information Services (DORIS)

1851

Records digitized

The total number of digital images produced by the Municipal Archives digital laboratory or by vendor contract.

Municipal Archives Division

Yes

https://data.cityofnewyork.us/City-Government/New-York-City-Municipal-Archives-Data-Collection-D/28et-rv7b/about_data ; https://data.cityofnewyork.us/browse?sortBy=relevance&pageSize=20&Data-Collection_Data-Collection=NYC+Historical+Vital+Records

2025

Department of Records and Information Services (DORIS)

1853

Vital record requests received

The number of applications submitted for search of and/or copies of historical birth, death, and marriage records.

Municipal Archives Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Records and Information Services (DORIS)

1854

Vital record requests responded to within 12 business days (%)

The percent of vital record requests for which DORIS conducted a record search and sent the search results (either a certified copy of the record or a “not found” statement) to the customer within the specified timeframe.

Municipal Archives Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Records and Information Services (DORIS)

1855

Average response time to vital record requests (days)

The average time it took the Department to conduct a record search and send the search results (either a certified copy of the record or a “not found” statement) to the customer.

Municipal Archives Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Records and Information Services (DORIS)

1856

Average response time to historical photo requests (days)

The average time it took the Department to produce and send the requested historical image.

Municipal Archives Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Records and Information Services (DORIS)

1857

Photographic reproduction requests received

The number of applications for reproductions of historical photographs received.

Archives

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Records and Information Services (DORIS)

1860

Library items available

The number of New York City government reports, books and other publications housed in the Department’s City Hall Library.

Municipal Library

Yes

https://data.cityofnewyork.us/Recreation/NYC-City-Hall-Library-Catalog/gysc-yn4h/about_data

2025

Department of Records and Information Services (DORIS)

1861

Publications and reports acquired

The number of government reports and publications acquired by the Municipal Library either in print or electronically.

Municipal Library

Yes

https://data.cityofnewyork.us/City-Government/Government-Publications-Listing/xip9-pe9k/about_data

2025

Department of Records and Information Services (DORIS)

4207

Information requests received by Municipal Archives and Municipal Library

The total number of in-person, telephone, mail and e-mail requests for research service and information, including vital records, received by the Municipal Archives and Municipal Library.

Municipal Archives and City Hall Library

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The data contains PII information and therefore cannot be published.

2025

Department of Records and Information Services (DORIS)

6171

Visits made to agency walk-in facilities

The number of visits to Department of Records walk-in facilities.
Source: Department of Records and Information Services.

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The data contains PII information and therefore cannot be published.

2025

Department of Records and Information Services (DORIS)

6172

CORE facility rating

CORE facility rating: An average Customers Observing and Reporting Experiences (CORE) score based on the rating of 15 conditions, including physical conditions (e.g., cleanliness, litter, seating) and customer service conditions (e.g., wait time, professionalism), for all agency walk-in facilities inspected, divided by the number of walk-in facilities inspected. Each of the 15 conditions can be rated excellent, good, fair or poor. Ratings of excellent are worth 100 points each, good ratings are worth 67 points, fair ratings are worth 33 points and poor ratings receive no points. Facilities are rated by trained City inspectors.

Mayor’s Office of Operations

Yes

https://data.cityofnewyork.us/City-Government/SCOUT-CORE/xrwg-eczf/about_data

2025

Department of Records and Information Services (DORIS)

6175

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement that includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day-response. Agencies must track internally the additional time until a customer has a complete and full response.

Department of Records and Information Services

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The data is extracted from staff productivity reports.

2025

Department of Records and Information Services (DORIS)

6177

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement that includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14-day response. Agencies must track internally the additional time until a customer has a complete and full response.

Department of Records and Information Services

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The data is extracted from staff productivity reports.

2025

Department of Records and Information Services (DORIS)

10314

Attendees at DORIS public programs

The number of in-person and virtual attendees at DORIS programs.

Department of Records and Information Services

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The data contains PII information and therefore cannot be published.

2025

Department of Records and Information Services (DORIS)

10834

Required agency reports submitted to the Municipal Library publications portal (%)

The percentage of agency compliance with Section 1133 of the City Charter, which requires City agencies to post their qualifying publications to the Department's electronic portal for public access. The percentage is the ratio of publications posted by agencies to the number of applicable publications released.

Municipal Library

Yes

https://data.cityofnewyork.us/City-Government/Government-Publication-Required-Reports/9azj-tmjp/about_data

2025

Department of Records and Information Services (DORIS)

10910

Records disposed by City government entities (cubic ft.)

The overall total amount of records disposed directly by all City government entities from their offices or off-site storage facilities. This measurement is the sum of the indicator tracking the quantity of records disposed by DORIS from its off-site facilities, plus the quantity disposed by agencies directly from their offices or off-site facilities.

Municipal Records Management Division

The underlying data is owned by another agency or entity.

The data originates from the record owner agency and is part of the disposal process that requires approvals from DORIS, LAW Dept and the agency record owner.

2025

Department of Records and Information Services (DORIS)

12406

Unique visitors to agency website and related online platforms (000)

The number of unique visitors to the agency website and its other online platforms.

Municipal Archives Division

The underlying data is owned by another agency or entity.

The data is generated by Google analytics and other proprietary online tools.

2025

Department of Records and Information Services (DORIS)

12407

Preservation actions performed

The number of records or holdings that require preservation work that have had any preservation action completed by the Conservation Unit including the necessary rehousing, conservation treatments and other specialized measures.

Municipal Archives Division

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The data is extracted from staff productivity reports.

2025

Department of Records and Information Services (DORIS)

13674

Agencies managing records in electronic format using the Electronic Records Management System (cumulative)

The ERMS is a significant DORIS initiative aimed at guiding agencies to adopt record management practices for their records in digital format. The goal is to dispose of obsolete digital records and ultimately to reduce storage costs.

Municipal Records Management Division

The underlying data is owned by another agency or entity.

The data is calculated from all citywide agency.

2025

Department of Records and Information Services (DORIS)

13675

Municipal Archives and Municipal Library patron services (hours)

Quantity (hours) of reference services provided to patrons of Municipal Library and Municipal Archives including in-person and virtual consultation, research, telephone and emailed correspondence.

Municipal Archives and Municipal Library

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The data is extracted from staff productivity reports.

2025

Department of Records and Information Services (DORIS)

13676

Digital archival records accessioned (terabytes)

The volume of digital archival records accessioned, measured in terabytes.

Municipal Archives Division

Yes

https://data.cityofnewyork.us/City-Government/New-York-City-Municipal-Archives-Data-Collection-A/vfa7-chs9/about_data

2025

Department of Records and Information Services (DORIS)

15052

Municipal Archives resource records

The number of resource records added to the Municipal Archives online collection guide. Resource records are collection-level descriptions that provide information about the title, creator, language, date, quantity, and administrative/biographical descriptions.

Municipal Archives

Yes

https://data.cityofnewyork.us/City-Government/New-York-City-Municipal-Archives-Data-Collection-R/bk7g-bhsz

2025

Department of Sanitation (DSNY)

938

Snowfall (total inches)

Total amount of snow, in inches, that has fallen during the reporting period.

Bureau of Operations

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

939

Salt used (tons)

Amount of salt used, in tons, due to snowfall and icy conditions.

Bureau of Operations

Yes

https://data.cityofnewyork.us/City-Government/DSNY-Salt-Usage/tavr-zknk/about_data

2025

Department of Sanitation (DSNY)

1192

Missed refuse collections (%)

Percentage of curbside refuse tonnage scheduled for collection but not removed by midnight. Excludes holiday weeks and missed collections due to snow events.

Operations Management Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

1193

Missed recycling collections (%)

Percent of curbside and containerized recycling tonnage scheduled for collection but not removed by midnight. Excludes holiday weeks.

Operations Management Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

1194

Refuse tons per truck-shift

Average curbside household refuse tons collected by each truck working an eight-hour shift.

Operations Management Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

1254

Recycling tons per truck-shift

Average curbside recycling tons collected by each truck working an eight-hour shift.

Operations Management Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

1315

Refuse cost per ton (fully loaded) ($)

Cost of curbside and containerized collection and disposal on a per ton basis. This is a “fully loaded” cost including a complete range of direct, indirect, and overhead expenses. Full fiscal year data is available seven to nine months after the close of the year.

Planning and Budget, Internal reports and budget documents

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

1316

Refuse collection cost per ton ($)

Cost of collecting curbside and containerized refuse on a per ton basis. This is a “fully loaded” cost including a complete range of direct, indirect, and overhead expenses. Full fiscal year data is available seven to nine months after the close of the year.

Planning and Budget, Internal reports and budget documents

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

1317

Disposal cost per ton ($)

Cost of curbside and containerized refuse disposal on a per ton basis. This is a “fully loaded” cost including a complete range of direct, indirect, and overhead expenses. Full fiscal year data is available seven to nine months after the close of the year.

Planning and Budget, Internal reports and budget documents

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

1318

Recycling cost per ton (fully loaded) ($)

Cost of curbside and containerized recycling and processing on a per ton basis. This is a “fully loaded” cost including a complete range of direct, indirect, and overhead expenses. Full fiscal year data is available seven to nine months after the close of the year.

Planning and Budget, Internal reports and budget documents

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

1319

Recycling collection cost per ton ($)

Cost of collecting curbside and containerized recyclables on a per ton basis. This is a “fully loaded” cost including a complete range of direct, indirect, and overhead expenses. Full fiscal year data is available seven to nine months after the close of the year.

Planning and Budget, Internal reports and budget documents

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

1381

Trucks dumped on shift (%)

Percentage of total number of trucks that collect and dispose of their materials at their designated transfer stations within their eight-hour shifts.

Operations Management Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

1383

Recycling trucks dumped on shift (%)

Percentage of recycling trucks that collect and dispose of their materials at their designated transfer stations within their eight-hour shifts.

Operations Management Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

1384

Tons recycled (000)

Tonnage (in thousands) of the City's total waste stream managed by DSNY that is recycled. This includes curbside and containerized recycling plus other DSNY-managed diversion programs for used materials donations, e-waste, hazardous waste, other organics collections, redeemed bottle and can deposit containers, and other take-back and diversion programs. Because of the dependency on outside vendors, this figure is only reported on an annual basis.

Bureau of Recycling and Sustainability; Operations Management Division

Partially

https://data.cityofnewyork.us/City-Government/DSNY-Monthly-Tonnage-Data/ebb7-mvp5/about_data

2025

Department of Sanitation (DSNY)

1385

Curbside and containerized recycling diversion rate (%)

Percent of the Department’s residential waste stream (curbside and containerized metal, glass, plastic, organics, and mixed paper) that is recycled.

Operations Management Division

Partially

https://data.cityofnewyork.us/City-Government/DSNY-Monthly-Tonnage-Data/ebb7-mvp5/about_data

2025

Department of Sanitation (DSNY)

1445

Overall recycling diversion rate (%)

Percentage of the City’s total waste stream managed by DSNY that is recycled. This includes curbside and containerized recycling plus other DSNY-managed diversion programs for used materials donations, e-waste, hazardous waste, other organics collections, redeemed bottle and can deposit containers, and other take-back and diversion programs. Because of the dependency on outside vendors, this figure is only reported on an annual basis.

Bureau of Recycling and Sustainability; Operations Management Division

Partially

https://data.cityofnewyork.us/City-Government/DSNY-Monthly-Tonnage-Data/ebb7-mvp5/about_data

2025

Department of Sanitation (DSNY)

1446

Paper recycling revenue per ton ($)

The actual amount of revenue per ton agreed to in the Department’s contracts with paper recyclers.

Solid Waste Management

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

1593

Tons of refuse disposed (000)

Total refuse tonnage disposed by the Department.

Bureau of Waste Disposal

Partially

https://data.cityofnewyork.us/City-Government/DSNY-Monthly-Tonnage-Data/ebb7-mvp5/about_data

2025

Department of Sanitation (DSNY)

1602

Recycling summonses issued

Summonses issued to residents and commercial establishments for violating recycling regulations.

Enforcement

Yes

https://data.cityofnewyork.us/City-Government/OATH-Hearings-Division-Case-Status/jz4z-kudi/about_data

2025

Department of Sanitation (DSNY)

1619

Office of Administrative Trials and Hearings violations issued

The number of notices of violation issued by DSNY that fall under the jurisdiction of the Environmental Control Board (ECB). Source: Bureau of Planning & Budget.

Enforcement

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

1635

Private transfer station permits

The number of private transfer station permits issued by the Department.

Permit Inspection Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

1636

Private transfer station inspections performed

The number of inspections of legally permitted private transfer stations performed by the Department’s permit unit.

Permit Inspection Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

3356

Payout ($000) — Sanitation

The judgment and claims amount, in thousands of dollars, paid by the City from the judgment and claims account in the City's General Fund to resolve cases through settlement or verdict. Initial full-fiscal year values for the Mayor's Management Report are sourced from the Law Department, and corrected full-fiscal values are sourced from OMB and printed in the following PMMR. PMMR values (four-month values) come from the Law Department.

Law Department Matter Management System (Tort, Special Federal Litigation, General Litigation and Labor and Employment Divisions) – preliminary data. OMB – final data.

The underlying data is owned by another agency or entity.

2025

Department of Sanitation (DSNY)

4210

Lots cleaned citywide

Total City-owned and private lots cleaned by DSNY.

Bureau of Cleaning and Collection

Partially

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Sanitation (DSNY)

6241

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14-day response. Agencies track the additional time until a customer has a complete and full response.

Bureau of Community Affairs

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

6243

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14-day response. Agencies track the additional time until a customer has a complete and full response.

Bureau of Community Affairs

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.