NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2025

Department of Sanitation (DSNY)

6249

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

Bureau of Community Affairs

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

10113

Vacant lot cleaning requests

The total number of vacant lot cleaning requests received via 311, elected officials, executive correspondences, interagency & internal referrals.

311 Customer Service Center; DSNY Bureau of Cleaning & Collection.

Partially

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Sanitation (DSNY)

10236

Average outage rate for all collection trucks (%)

The number of collection trucks that are inoperable due to mechanical failure divided by the total number of collection trucks in the fleet. Combined average for rear loader, dual bin, and front-loading collection trucks.

Bureau of Motor Equipment

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

10348

Cases commenced against the City in State and federal court — Sanitation

The number of state court and federal court matters assigned a litigation start date. In cases with payout, it will be paid from the judgment and claims account in the City's General Fund.

Law Department Law Department Matter Management System System (Tort, Special Federal Litigation, General Litigation and Labor and Employment Divisions)

The underlying data is owned by another agency or entity.

2025

Department of Sanitation (DSNY)

10384

Violations admitted to or upheld at the Office of Administrative Trials and Hearings (%)

For all violations returnable to ECB, the number of violations where the respondent admitted to the violation and paid the penalty without a hearing or where the violation was upheld following an ECB hearing as a percent of all violations resolved (violations admitted to plus violations where ECB issued decisions) during the reporting period.

Office of Administrative Trials and Hearings, ECB

The underlying data is owned by another agency or entity.

2025

Department of Sanitation (DSNY)

10386

Workplace injuries reported (uniform and civilian)

All incidents (uniform and civilian) resulting in a workers’ compensation or line of duty injury claim regardless of whether or not time is lost.

Medical Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

10432

Curbside and containerized recycled tons (000)

Tonnage (in thousands) of the Department’s residential waste stream (curbside and containerized metal, glass, plastic, organics, mixed paper, and other recyclable programs) that is recycled.

Operations Management Division

Partially

https://data.cityofnewyork.us/City-Government/DSNY-Monthly-Tonnage-Data/ebb7-mvp5/about_data

2025

Department of Sanitation (DSNY)

13647

Snow activation events

The number of times that the agency needed to mobilize for a snow event.

Bureau of Operations

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

13648

Brine used (gallons)

Amount of brine used, in gallons, due to snowfall and icy conditions.

Bureau of Operations

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

13649

Tons of organics diverted (000)

Tonnage (in thousands) of organics collected through curbside collections (residential and schools) and the DSNY-managed Food Scrap Drop Off sites. Also includes tonnages for organic material that partner organizations process onsite as well as tonnages of food donations diverted through DonateNYC Food Donations Portal.

Source: Bureau of Recycling and Sustainability

Partially

https://data.cityofnewyork.us/City-Government/DSNY-Monthly-Tonnage-Data/ebb7-mvp5/about_data

2025

Department of Sanitation (DSNY)

13654

Tons of e-waste recycled (000)

Tonnage (in thousands) of electronic waste diverted through DSNY-managed programs, including but not limited to ecycleNYC, SAFE Events, Special Waste Sites, and the Staten Island curbside electronics pilot. Also includes tonnages (in thousands) of electronic waste diverted through non-DSNY managed programs, including but not limited to pop-up special events.

Source: Bureau of Recycling and Sustainability

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

13655

Tons of household hazardous waste recycled (000)

Tonnage (in thousands) of household hazardous waste diverted through DSNY-managed programs, including but not limited to SAFE Events, Special Waste Sites, and pop-up events. Also includes tonnages (in thousands) of household hazardous waste diverted through non-DSNY managed programs, including but not limited to New York State's PaintCare paint recovery program.

Bureau of Recycling and Sustainability

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

13656

Tons of textiles recycled (000)

Tonnage (in thousands) of textile waste diverted through DSNY-managed programs, including but not limited to refashionNYC. Also includes tonnages (in thousands) of textile waste diverted through non-DSNY managed programs, including but not limited to the DonateNYC Partnership organization collections, public registered clothing bins.

Bureau of Recycling and Sustainability

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

13657

Needles removed

The total number of discarded, improperly disposed needles removed by DSNY.

Environmental Police Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

14909

Litter baskets serviced (000)

The total number of litter baskets serviced based on assigned routes during the reporting period.

Operations Management Division; Bureau of Cleaning & Collection

Partially

https://data.cityofnewyork.us/Environment/DSNY-Litter-Basket-Inventory/8znf-7b2c/about_data

2025

Department of Sanitation (DSNY)

15167

Targeted Neighborhood Taskforce locations cleaned

The number of walkways, medians, step streets, overpasses and other areas cleaned by DSNY's Targeted Neighborhood Taskforce.

Bureau of Cleaning & Collection

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

15179

Distance of Targeted Neighborhood Taskforce locations cleaned (miles)

The miles of walkways, medians, step streets, overpasses and other areas cleaned by DSNY's Targeted Neighborhood Taskforce.

Bureau of Cleaning & Collection

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

15180

Miles of highway cleaned

The total linear distance of highways cleaned as part of DSNY's litter picking, street sweeping and on/off ramp cleaning efforts.

Bureau of Cleaning & Collection

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

15181

Graffiti service requests received

The total number of graffiti complaints received via 311, elected officials, executive correspondences, interagency & internal referrals.

Bureau of Cleaning & Collection

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Sanitation (DSNY)

15182

Graffiti service requests closed

The number of graffiti complaints closed after dispatching a cleaning crew to the location or closure due to incomplete or insufficient property information provided.

Bureau of Cleaning & Collection

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Sanitation (DSNY)

15183

Illegal dumping cameras deployed

The cumulative number of illegal dumping enforcement cameras installed at the end of the reporting period.

Enforcement

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

15184

Abandoned vehicles removed from City streets

The number of vehicles removed from NYC streets as part of DSNY only and joint DSNY/NYPD removal operations.

Enforcement

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

15185

Smart composting bins deployed

The cumulative number of organic SmartBins deployed.

Bureau of Cleaning & Collection

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

15186

Smart composting bin unlocks

The number of user SmartBin unlocks.

Bureau of Cleaning & Collection

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Sanitation (DSNY)

15656

Illegal dumping vehicles impounded

The number of vehicles impounded for illegal dumping. Illegal dumping is the disposing of any type of material or debris by vehicle on any street, lot, park, public space – public or private.

Enforcement Division

Partially

https://data.cityofnewyork.us/browse?q=oath&sortBy=relevance&page=1&pageSize=20

2025

Department of Sanitation (DSNY)

15657

Illegal dumping summonses issued

Number of summonses issued for illegal dumping. Illegal dumping is the disposal of any type of material or debris by vehicle on any street, lot, park, public space – public or private.

Enforcement Division

Yes

https://data.cityofnewyork.us/browse?q=oath&sortBy=relevance&page=1&pageSize=20

2025

Department of Sanitation (DSNY)

15658

Cleanliness violations issued

The number of violations that have an impact on the cleanliness and overall quality of life issues throughout the City.

Enforcement Division and Bureau of Cleaning and Collection

Yes

https://data.cityofnewyork.us/City-Government/OATH-Hearings-Division-Case-Status/jz4z-kudi/data_preview
and
https://data.cityofnewyork.us/browse?q=parking+violations+issued&sortBy=relevance&page=1&pageSize=20

2025

Department of Sanitation (DSNY)

15817

Percent meeting time to close – Missed Collection (5 days)

Percentage of missed collection service requests for all types reported to 311 that were closed within the five-day service level agreements (SLA) between 311 and DSNY.

Mayor’s Office of Operations; Citywide Performance Reporting

Yes

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/about_data

2025

Department of Small Business Services (SBS)

3687

Newly certified and recertified businesses in M/WBE Program

Number of businesses that have been newly certified or recertified by SBS to participate in the NYC Minority and Women-owned Business Enterprise (M/WBE) Program.

Division of Economic & Financial Opportunity (DEFO)

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

3690

M/WBEs certified

Total number of businesses certified with Minority and Women-owned Business Enterprise Program at the end of the given period.

Division of Economic & Financial Opportunity

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

3693

Annual M/WBE recertification rate (%)

Ratio of the total number of M/WBEs recertifying to the total number of M/WBEs certified firms due to expire in a given year.

Division of Economic & Financial Opportunity (DEFO)

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

3733

Workforce1 systemwide hires and promotions

The number of jobseekers registered through the Workforce1 System who found employment or obtained promotions during the time period.

Workforce Development Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

3734

Walk-in traffic at Workforce1 Centers

The number of new jobseekers visiting Workforce1 Career Centers, Sector Centers, Expansion Center or Employment Works during the reporting period.

Workforce Development Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

3735

Jobseekers registered through the Workforce1 Career Center system for the first time

The number of unique first-time jobseekers registered in the Workforce1 Career Center system.

Workforce Development Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

3742

Dollar value of financial awards to businesses (facilitated or disbursed) ($000)

This indicator refers to the dollar value of the financial awards to businesses, that have been disbursed and/or facilitated by the DBS programs. Financial awards include grants and debt capital (through third party lenders).

Division of Business Services (DBS)

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

3747

Businesses approved for Energy Cost Savings Program benefits

The number of businesses taking advantage of Energy Cost Savings Program (ECSP) benefits.

Division of Business Services (DBS)

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

3748

Jobs retained by Energy Cost Savings Program for approved businesses

Total number of full-time employees at time company was approved for ECSP benefits.

Division of Business Services (DBS)

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

3749

Estimated dollar value of energy savings for businesses approved for Energy Cost Savings Program benefits ($000)

Total estimated annual dollar value of utility discounts for businesses approved for ECSP benefits during the fiscal year.

Division of Business Services (DBS)

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

4408

Financial awards to businesses (facilitated or disbursed)

This indicator refers to the number of financial awards to business that have been disbursed and/or facilitated by DBS programs. Awards include grants and debt capital (through third party lenders).

Division of Business Services (DBS)

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

4409

Businesses receiving financial awards (facilitated or disbursed)

This indicator will count the number of unique businesses served by DBS programs disbursing or facilitating financial awards. Awards include grants and debt capital (through third party lenders).

Division of Business Services (DBS)

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

5513

M/WBEs awarded City contracts

A count of unique certified M/WBEs that have been awarded City contracts.

Division of Economic & Financial Opportunity (DEFO), MOCS

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

5514

M/WBEs awarded City contracts after receiving procurement and capacity building assistance

A count of unique certified M/WBEs that have been awarded City contracts after receiving procurement and capacity building assistance services from the Division of Economic and Financial Opportunity (DEFO). These services may include assistance with purchasing, financing, bonding, and other forms of procurement technical assistance.

Division of Economic & Financial Opportunity (DEFO), MOCS

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

6549

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less out of the total number of letters responded to during the reporting period. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

Department of Small Business Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

6551

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

Department of Small Business Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

6557

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

Department of Small Business Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

10700

Businesses opened with assistance from SBS

This indicator will count the number of unique businesses opened with the assistance of SBS programs.

Division of Business Services (DBS)

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

10828

Customers enrolled in training

The number of customers registered with the Workforce1 System who enrolled in an associated training program, such as Customized Training, On-The-Job Training (OJT), Individual Training Grants (ITGs) and occupational training cohorts.

Workforce Development Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

10829

Customers served

The number of unduplicated customers who received value-added services through the Workforce1 System – not including activities such as registration or brief orientations – that contribute to clients attaining positive employment or educational outcomes.

Workforce Development Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

10831

Businesses awarded funding for employer-based training

The number of businesses awarded dollars for employer-based training programs, such as NYC Business Solutions Training Funds and On-The-Job Training (OJT).

Division of Business Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Department of Small Business Services (SBS)

11058

Customers and businesses served

This indicator refers to the number of unique customers and businesses served by DBS. Counts all customers and entities served once.

Division of Business Services (DBS)

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.