NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2025

New York City Fire Department (FDNY)

2463

Combined average response time to life-threatening medical emergencies by ambulances and fire companies (FDNY dispatch and travel time only) (minutes:seconds)

The average dispatch and travel time until either an ambulance or fire unit arrives on the scene of a life-threatening medical emergency, based upon the first unit to arrive, counting from the time FDNY’s dispatcher receives the call or notification of request for assistance. If the call was initially non life-threatening and was upgraded to a life-threatening medical emergency, the time is counted from the initial request for assistance.

FDNY Computer Aided Dispatch (CAD) System/STARFIRE/Emergency Medical Service and EMS

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

2465

Segment one incidents (cardiac arrest and choking)

The number of cardiac arrest (sudden cessation of heartbeat and cardiac function) and choking incidents receiving an FDNY response.

EMS Electronic Patient Call Reports (ePCR) and EMS

Yes

https://data.cityofnewyork.us/Public-Safety/EMS-Incident-Dispatch-Data/76xm-jjuj/about_data

2025

New York City Fire Department (FDNY)

2466

Life-threatening medical emergency incidents

The number of highest-priority medical incidents (segment 1-3), such as incidents of cardiac arrest, choking, unconsciousness, difficulty breathing, and major burns and trauma receiving an FDNY response.

FDNY Computer Aided Dispatch (CAD) System/STARFIRE/Emergency Medical Service, EMS

Yes

https://data.cityofnewyork.us/Public-Safety/EMS-Incident-Dispatch-Data/76xm-jjuj/about_data

2025

New York City Fire Department (FDNY)

2468

Emergency medical incidents (ambulances)

Total emergency medical incidents (segment 1-8).

EMS

Yes

https://data.cityofnewyork.us/Public-Safety/EMS-Incident-Dispatch-Data/76xm-jjuj/about_data

2025

New York City Fire Department (FDNY)

2490

Average turnaround time for ambulances at hospitals (minutes:seconds)

Average time EMS ambulance units spend at the hospital during and after transporting a patient. Source: FDNY Computer Aided Dispatch (CAD) System/Emergency Medical Service.

EMS

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

2491

Average response time to structural fires (FDNY dispatch and travel time only) (minutes:seconds)

The average dispatch and travel time until the first fire unit arrives on the scene of a structural fire counting from the time FDNY’s dispatcher receives the call or notification of request for assistance.

FDNY Computer Aided Dispatch (CAD) System/STARFIRE and Fire Operations

Yes

https://data.cityofnewyork.us/Public-Safety/Fire-Incident-Dispatch-Data/8m42-w767

2025

New York City Fire Department (FDNY)

2499

Civilian fire fatalities*

The number of people, excluding firefighters, who died as a result of injuries sustained in a fire.

FDNY Bureau of Fire Investigation and Fire Investigation

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

2500

Civilian fire fatalities per 100,000 people

The number of deaths attributed to fire per 100,000 people living in New York City.

FDNY Computer Aided Dispatch (CAD) System and Fire Investigation

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

2502

Non-structural fires

The number of fires occurring outside of buildings, such as car, rubbish and brush fires.

FDNY Computer Aided Dispatch (CAD) System and Fire Operations

Yes

https://data.cityofnewyork.us/Public-Safety/Fire-Incident-Dispatch-Data/8m42-w767

2025

New York City Fire Department (FDNY)

2503

Non-fire emergencies

Emergencies that are neither fire nor medical-related, such as utility emergencies. Source: FDNY Computer Aided Dispatch (CAD) System.

Fire Operations

Yes

https://data.cityofnewyork.us/Public-Safety/Fire-Incident-Dispatch-Data/8m42-w767

2025

New York City Fire Department (FDNY)

2504

Medical emergencies (fire companies only)

The number of life-threatening incidents that are responded to by fire (CFR-D) units. Source: FDNY Computer Aided Dispatch (CAD) System.

Fire Operations

Yes

https://data.cityofnewyork.us/Public-Safety/Fire-Incident-Dispatch-Data/8m42-w767

2025

New York City Fire Department (FDNY)

2505

Malicious false alarms

Incidents where no emergency is found by the arriving unit.

Fire Operations

Yes

https://data.cityofnewyork.us/Public-Safety/Fire-Incident-Dispatch-Data/8m42-w767

2025

New York City Fire Department (FDNY)

2512

Fire company responses

The total number of responses made by fire engine and ladder units.

FDNY Computer Aided Dispatch (CAD) System and Fire Operations

Yes

https://data.cityofnewyork.us/Public-Safety/Fire-Incident-Dispatch-Data/8m42-w767

2025

New York City Fire Department (FDNY)

2514

Average response time to all emergencies by fire companies (FDNY dispatch and travel time only) (minutes:seconds)

The average dispatch and travel time until the first fire unit arrives on the scene of all incidents (structural fires, non-structural fires, life-threatening medical emergencies and non-fire emergencies) counting from the time FDNY’s dispatcher receives the call or notification of request for assistance.

FDNY Computer Aided Dispatch (CAD) System/STARFIRE and Fire Operations

Yes

https://data.cityofnewyork.us/Public-Safety/Fire-Incident-Dispatch-Data/8m42-w767

2025

New York City Fire Department (FDNY)

2516

Completed inspections performed by civilian fire prevention personnel

The number of completed checks of a premise or location by civilian personnel of the Department against established standards, such as the Fire Code, Administrative Code, the Rules of the City of New York and other FDNY rules and regulations.

FDNY Bureau of Fire Prevention

Partially

https://data.cityofnewyork.us/Public-Safety/Bureau-of-Fire-Prevention-Inspections-Historical-/ssq6-fkht/about_data

2025

New York City Fire Department (FDNY)

2517

Hazard complaints resolved within one day (%)

The percentage of hazard complaints that are found by FDNY inspectors to be resolved or non-existent within 24 hours of complaint.

FDNY Bureau of Fire Prevention

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

2518

Violation orders issued

The number of violation orders (VO) issued by FDNY inspectors used to give notification of a violation and a directive to correct the violation condition. VOs are issued for imminent hazards and require re-inspections.

FDNY Bureau of Fire Prevention

Partially

https://data.cityofnewyork.us/Public-Safety/Bureau-of-Fire-Prevention-Active-Violation-Orders-/bi53-yph3/about_data

2025

New York City Fire Department (FDNY)

2519

Violation orders corrected

The number of violation orders issued by FDNY inspectors that are corrected by the person or entity responsible for the property.

FDNY Bureau of Fire Prevention

Partially

https://data.cityofnewyork.us/Public-Safety/Bureau-of-Fire-Prevention-Active-Violation-Orders-/bi53-yph3/about_data

2025

New York City Fire Department (FDNY)

2522

Summonses issued

The number of summonses answerable in criminal court issued by FDNY inspectors and field units. Summonses are generally reserved for a situation of imminent hazard or for non-compliance with a previously cited violation.

FDNY Bureau of Fire Prevention

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

2524

Investigations

The number of investigations by fire marshals into the causes and origins of fires, fire-related offenses and certain non-fire offenses, such as malicious false alarms.

Fire Investigation and FDNY Bureau of Fire Investigation

Yes

https://data.cityofnewyork.us/Public-Safety/Bureau-of-Fire-Investigations-Fire-Causes/ii3r-svjz/about_data

2025

New York City Fire Department (FDNY)

2525

Intentionally set fires

The number of fires determined to be intentionally set following investigation by fire marshals.

Fire Investigation and FDNY Bureau of Fire Investigation

Yes

https://data.cityofnewyork.us/Public-Safety/Bureau-of-Fire-Investigations-Fire-Causes/ii3r-svjz/about_data

2025

New York City Fire Department (FDNY)

2528

Fire and life safety education presentations

The total number of presentations given by the Fire Safety Education Unit at fire safety education events, as well as presentations at the Fire Museum and firehouses.

FDNY Bureau of Training, Education, & Curriculum and Fire & Life Safety

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

2529

Firefighters/fire officers who sustained service-connected burn injuries resulting in medical leave

Firefighter and fire officer medical leave for burns sustained while on duty. Medical leave associated with burns sustained in quarters and outside quarters are presented separately.

FDNY Health Services/Safety, Health Svcs./Safety

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

2530

Firefighters/fire officers who sustained service-connected injuries

Firefighter and fire officer burns, non-burn injuries and service-connected illnesses (This indicator was previously called "Firefighter injuries.")

FDNY Health Services and Health Svcs./Safety

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

6301

Average wait time to speak with a customer service agent (minutes:seconds)

The average time in minutes from the time a customer meets with a greeter or information desk representative until he or she is met by a customer service representative. Security/building entry wait times are not included unless a security guard plays a formal intake role.

FDNY Communications

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

6307

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

FDNY Communications

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

6309

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

FDNY Communications

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

6316

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

FDNY Communications

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

8825

Average time from inspection request until inspection — Fire alarm inspections (days)

The average time in days from when a contractor or owner requests an initial inspection in person at FDNY headquarters or requests a re-inspection via email until when the fire alarm inspection occurs. These inspections include both residential and commercial properties.

FDNY Bureau of Fire Prevention

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

8826

Average time from inspection request until inspection — Rangehood inspections (days)

The average time in days from when a contractor or owner submits a request via the FDNY Business Portal until when the rangehood inspection occurs. These inspections include residential, commercial, and industrial properties and/or industrial structures.

FDNY Bureau of Fire Prevention

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

10169

Structural fires per 100,000 people

The number of structural fires per 100,000 people living in New York City.

FDNY Computer Aided Dispatch (CAD) System

Yes

https://data.cityofnewyork.us/Public-Safety/Fire-Incident-Dispatch-Data/8m42-w767

2025

New York City Fire Department (FDNY)

10209

Violation orders corrected (%)

The percentage of violation orders that were corrected. Conditions for which violations were issued are corrected by the recipient of the violation.

FDNY Bureau of Fire Prevention

Partially

https://data.cityofnewyork.us/Public-Safety/Bureau-of-Fire-Prevention-Active-Violation-Orders-/bi53-yph3/about_data

2025

New York City Fire Department (FDNY)

10393

Violations admitted to or upheld at the Office of Administrative Trials and Hearings (%)

For all violations returnable to Environmental Control Board (ECB), the number of violations where the respondent defaulted and paid the penalty without a hearing or where the violation was upheld following an ECB hearing as a percent of all violations resolved.

Environmental Control Board

The underlying data is owned by another agency or entity.

Data is provided by the Environmental Control Board.

2025

New York City Fire Department (FDNY)

10430

EMS workers/officers who sustained service-connected injuries

The number of incidents (Emergency Medical Service) resulting in a workers’ compensation or line of duty injury claim regardless of whether or not time is lost.

FDNY Computerized Injury Reporting System (CIRS)

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

10468

Completed risk-based inspections performed by uniformed personnel

The number of inspections of commercial and residential buildings performed by firefighters and fire officers undertaken based on a building’s fire risk. A building’s fire risk is determined through an analysis of previous fire and emergency activity, building characteristics, violations, complaints and other risk factors that have been found to impact the incidence and severity of fires.

FDNY Risk Based Inspection System (RBIS)

Yes

https://data.cityofnewyork.us/Public-Safety/Risk-Based-Inspections-RBIS-/itd7-gx3g/about_data

2025

New York City Fire Department (FDNY)

10469

Completed mandatory inspections performed by uniformed personnel

The number of completed mandatory inspections of commercial and residential buildings performed by firefighters and fire officers. Mandatory inspections are based on fire code and fire operations policy requirements that are carried out by uniformed personnel.

FDNY Risk Based Inspection System (RBIS)

Yes

https://data.cityofnewyork.us/Public-Safety/Mandatory-Inspections-by-Fire-Companies/kfgh-h6re/about_data

2025

New York City Fire Department (FDNY)

10470

End-to-end average response time to life-threatening medical emergencies by ambulances (minutes:seconds)

Measures the average response time for the total length of a 911 call for life-threatening medical emergencies (incidents of cardiac arrest, choking, unconsciousness, difficulty breathing, and major burns and trauma) from the instant a caller finishes dialing 911 to the time when the first ambulance or non-transport Advanced Life Support "fly car" (a vehicle containing two paramedics) arrives on scene, including the time it takes for the NYPD call taker to conference in the FDNY emergency medical dispatcher.

Mayor's Office of Data Analytics, NYPD and FDNY

The underlying data is owned by another agency or entity.

https://data.cityofnewyork.us/Public-Safety/911-End-to-End-Data/t7p9-n9dy

In order to calculate the end-to-end response times, FDNY data must be combined with data provided by NYPD. The combination of this data is managed by OTI.

2025

New York City Fire Department (FDNY)

10471

End-to-end average response time to life-threatening medical emergencies by fire companies (minutes:seconds)

Measures the average response time for the total length of a 911 call for life-threatening medical emergencies (incidents of cardiac arrest, choking, unconsciousness, difficulty breathing, and major burns and trauma) from the instant a caller finishes dialing 911 to the time when the first responder ambulance, fly car (a vehicle containing two paramedics) fire unit arrives on scene, including the time it takes for the NYPD call taker to conference in the FDNY emergency medical dispatcher.

NYPD, FDNY, OTI and Mayor's Office of Operations

The underlying data is owned by another agency or entity.

https://data.cityofnewyork.us/Public-Safety/911-End-to-End-Data/t7p9-n9dy

In order to calculate the end-to-end response times, FDNY data must be combined with data provided by NYPD. The combination of this data is managed by OTI.

2025

New York City Fire Department (FDNY)

10472

End-to-end average response time to structural fires (minutes:seconds)

Measures the average response time for the total length of a 911 call for structural fires from the instant a caller finishes dialing 911 to the time when the first emergency responders arrive on scene, including the time it takes for the NYPD call taker to conference in the FDNY dispatcher. Response time to incidents that do not go through 911, such as private fire alarms, are not included in this measurement.

NYPD, FDNY, OTI and Mayor's Office of Operations

The underlying data is owned by another agency or entity.

https://data.cityofnewyork.us/Public-Safety/911-End-to-End-Data/t7p9-n9dy

2025

New York City Fire Department (FDNY)

10770

End-to-end combined average response time to life-threatening medical emergencies by ambulances and fire companies (minutes:seconds)

Measures the average response time for the total length of a 911 call for life-threatening medical emergencies (incidents of cardiac arrest, choking, unconsciousness, difficulty breathing, and major burns and trauma) from the instant a caller finishes dialing 911 to the time when the first responder (ambulance, fly car or fire company) arrives on scene, including the time it takes for the NYPD call taker to conference in the FDNY emergency medical dispatcher.

NYPD, FDNY, OTI and Mayor's Office of Operations

The underlying data is owned by another agency or entity.

https://data.cityofnewyork.us/Public-Safety/911-End-to-End-Data/t7p9-n9dy

In order to calculate the end-to-end response times, FDNY data must be combined with data provided by NYPD. The combination of this data is managed by OTI.

2025

New York City Fire Department (FDNY)

11023

Apparatus collision rate (per 10,000 responses)

Rate of collisions involving fire engines and ladders per 10,000 runs.

Accident Reporting System, FDNY Computer Aided Dispatch (CAD) System/Starfire

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

11024

Ambulance collision rate (per 10,000 responses)

Rate of collisions involving municipal ALS and BLS ambulances per 10,000 runs.

Accident Reporting System, FDNY Computer Aided Dispatch (CAD) System/Emergency Medical Service

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

11043

Firefighter/fire officer service-connected injury rate (per 10,000 responses)

Firefighter and Fire Officer medical leave for injuries sustained while on duty per 10,000 Runs.

FDNY Health Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

11214

Firefighters/fire officers who sustained service-connected injuries resulting in medical leave

Firefighter and fire officer injuries other than burns sustained while on duty (with or without medical leave). Burns are reported separately.

FDNY Health Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

11216

FDNY workers who sustained service-connected injuries (total agency-wide)

The total number of incidents agency-wide due to burns or non-burn injuries resulting in a workers’ compensation or line of duty injury claim regardless of whether or not time is lost.

FDNY Health Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

11224

Civilian workers who sustained service-connected injuries

The number of incidents due to burns or non-burn injuries resulting in a civilian workers' compensation or line of duty injury claim regardless of whether or not time is lost.

FDNY Health Services

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

11239

Firefighters/fire officers who sustained service-connected burn injuries

The number of firefighter/ fire officers who sustained service-connected burn injuries.

FDNY Health Services - Computerized Injury Reporting System (CIRS)

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

New York City Fire Department (FDNY)

14897

Serious fires reaching second alarm or higher (%)

The percentage of serious "all hands" fires in which a second alarm or above was transmitted.

FDNY Computer Aided Dispatch (CAD) System/STARFIRE and Fire Operations

Yes

https://data.cityofnewyork.us/Public-Safety/Fire-Incident-Dispatch-Data/8m42-w767

2025

New York City Fire Department (FDNY)

15098

Payout ($000) — Fire Department

The judgment and claims amount, in thousands of dollars, paid by the City from the judgment and claims account in the City's General Fund to resolve cases through settlement or verdict. Initial full-fiscal year values for the Mayor's Management Report are sourced from the Law Department, and corrected full-fiscal values are sourced from OMB and printed in the following PMMR. PMMR values (four-month values) come from the Law Department.

Law Department Matter Management System (Tort, Special Federal Litigation, General Litigation) (preliminary data), OMB (final data)

The underlying data is owned by another agency or entity.

Mayor's Management Report data on payouts is sourced from the Law Department, and corrected full-fiscal values are sourced from OMB and printed in the following PMMR. PMMR values (four-month values) come from the Law Department.

2025

New York City Fire Department (FDNY)

15560

Serious fires

The number of fires with an alarm levels of "All Hands" and above.

FDNY Computer Aided Dispatch (CAD) System/STARFIRE

Yes

https://data.cityofnewyork.us/Public-Safety/Fire-Incident-Dispatch-Data/8m42-w767