NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2025

Office of Administrative Trials and Hearings (OATH)

15206

Cases closed at OATH Special Education Hearings Division

Total cases closed by either resolution, withdrawal, dismissal, or final decision.

Special Education Hearings Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Administrative Trials and Hearings (OATH)

15207

Average number of cases closed per Special Education Hearing Officer per month

Average number of cases closed by either resolution, withdrawal, dismissal, or final decision split on a per Special Education Hearing Officer basis per month.

Special Education Hearings Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Administrative Trials and Hearings (OATH)

15208

Special education cases closed within regulatory timeframe (%)

Total percentage of cases closed by either resolution, withdrawal, dismissal, or final decision within the initial compliance date or within a lawful extension of the compliance date.

Special Education Hearings Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Administrative Trials and Hearings (OATH)

15209

Average time from appointment of OATH Special Education Hearing Officer to case closure (calendar days)

Average calendar days from appointment of Special Education Hearing Officer to case closure by either resolution, withdrawal, dismissal, or final decision, across all Special Education Hearing Officers.

Special Education Hearings Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Administrative Trials and Hearings (OATH)

15210

Settlement and other pre-trial conferences conducted for special education cases

Total settlement conferences, prehearing conferences, and status conferences held per case, across all cases.

Special Education Hearings Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Administrative Trials and Hearings (OATH)

15211

Special education hearings conducted

Total due process hearings (hearings on the merits) held per case, across all cases.

Special Education Hearings Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Administrative Trials and Hearings (OATH)

15212

Final decisions issued on the merits

Total final decisions issued by Special Education Hearing Officers including Findings of Fact and Decisions, Orders of Dismissal, Statements of Agreement and Order.

OATH Special Education Hearings Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Administrative Trials and Hearings (OATH)

15213

Special education cases where parents are represented by counsel or other representative (% of total)

Percentage of cases in which attorneys or non-attorneys file due process complaints or submit notices of appearance to provide legal representation of parents throughout the course of special education impartial due process proceedings.

OATH Special Education Hearings Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Administrative Trials and Hearings (OATH)

15214

Language services provided to parent

Total instances in which parents were provided with either translation or interpretation services, across all cases.

OATH Special Education Hearings Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Administrative Trials and Hearings (OATH)

15805

Respondents assisted by Help Center via text messaging exchange

Incoming text messages from each respondent which are responded to via text.

OATH Help Center / Ombudsman Program

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Administrative Trials and Hearings (OATH)

15806

Average days after text message request is made to initiate Help Center assistance

Average number of calendar days after texting assistance request is made to initiate Help center exchange. (Limited to text message exchange with each respondent)

OATH Help Center / Ombudsman Program

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Administrative Trials and Hearings (OATH)

15807

Respondents assisted by Help Center via email/voicemail exchange

Total number of emails/voice messages to assist on matters related to OATH, other City Agency, or governmental services: Man-Help Center emails; veteran's help emails; Seniors Help Center emails; Small Business Center emails; community services emails; elected officials referrals; ombuds person emails; request decisions and other emails such as those from Clerk's Office and CCCR.

OATH Help Center / Ombudsman Program

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Administrative Trials and Hearings (OATH)

15808

Average days after email/voicemail request is made to initiate Help Center assistance

Average number of calendar days to assist on matters related to OATH, other City Agency or governmental services (Limited to voicemails) such as; voicemails; Man-Help Center Emails; veteran's help emails; Seniors Help Center emails; Small Business Center emails; community services emails; elected officials referrals; ombuds person emails; request decisions and other emails such as those from Clerk's Office and CCCR.

OATH Help Center / Ombudsman Program

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Administrative Trials and Hearings (OATH)

15809

Respondents who were assisted by the Help Center at customer service windows

Number of in-person visitors assisted at all borough office customer service windows.

OATH Help Center / Ombudsman Program

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3401

Deaths reported

The number of deaths reported to OCME. Deaths must be reported to OCME and investigated if they occurred due to the following circumstances: criminal violence, accident or suicide; suddenly and when in apparent good health; when unattended by a physician; in a correctional facility or in custody of any criminal justice entity; or in any suspicious or unusual manner or threat to public health.

IT Case Management System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3404

Median time for scene arrivals by medicolegal investigators (hours:minutes)

Median time in hours from when medicolegal investigators (MLIs) initiate the preliminary review of reported deaths to OCME to arrival at death scenes.

IT Case Management System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3407

Autopsies performed

The number of cases where OCME takes Medical Examiner jurisdiction, and performs an autopsy on the body to determine cause and manner of death.

Forensic Pathology

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3408

External examinations performed

The number of cases where OCME takes Medical examiner jurisdiction, and performs external examination on the body necessary to issue timely death certificates.

Forensic Pathology

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3409

Median time to complete autopsy reports (days)

Median time to complete autopsy reports, which detail the cause and manner of death as well as other findings, after autopsy completion.

IT Case Management System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3411

Median time to complete toxicology cases (days)

The median number of days from the time OCME receives the case for the Forensic Toxicology Laboratory to perform analysis on fatality victims to determine the presence of drugs and other toxic substances in human fluids and tissues, in order to evaluate their role in the cause or manner of death, measured in age.

Forensic Toxicology Laboratory

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3413

Median time to complete toxicology DUI cases (days)

Median number of days from the time OCME receives the case to complete toxicology analysis for cases when individuals are alleged to have been driving under the influence of alcohol or other drugs to determine the presence and level of such destabilizing substances.

Forensic Toxicology Laboratory

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3415

Median time to complete toxicology sexual assault cases (days)

Median number of days from the time OCME receives the case to complete sexual assault cases, which includes screening by the Forensic Toxicology Laboratory for the presence of volatiles, opiates, benzoylecgonine, barbiturates, salicylates, acetaminophen, and basic drugs.

Forensic Toxicology Laboratory

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3417

Median time to complete analysis of a DNA case (days)

The median number of days from the time OCME receives the case for the Forensic Biology DNA Laboratory to perform chemical, immunological, biochemical, and molecular biological analysis using DNA on submitted evidence to identify the source of the collected specimens in cases such as homicides, sexual assaults and burglaries.

Forensic Biology Laboratory

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3418

Median time to complete DNA homicide cases from evidence submission to report (days)

Median number of days from the time OCME receives the case to complete fatality cases that undergo genetic marker analysis to help identify the origin of biological specimens using DNA testing.

Forensic Biology Laboratory

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3419

Median time to complete DNA sexual assault cases from evidence submission to report (days)

Median number of days from the time OCME receives the case to complete sexual assault cases that require DNA analysis.

Forensic Biology Laboratory

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3420

Median time to complete DNA property crime cases from evidence submission to report (days)

Median number of days from the time OCME receives the case to complete property crime cases that require DNA analysis.

Forensic Biology Laboratory

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3421

Decedents' remains transported and stored by OCME

The number of decedents that are unclaimed or that fall under Medical Examiner Jurisdiction which are transported and stored at OCME locations until final disposition is facilitated.

IT Case Management System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3424

Remains identified following the September 11, 2001 attacks (cumulative)

The cumulative number of human remains recovered from the September 11, 2001 disaster site that have been identified.

Forensic Biology Laboratory, World Trade Center Records Unit

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

3991

DNA matches with profiles in database

The number of DNA samples from biological evidence found at a crime scene that match the DNA profiles stored in the Combined DNA Index System (CODIS) national database.

Forensic Biology Laboratory

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

6505

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement that includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day-response. Agencies must track internally the additional time until a customer has a complete and full response.

Public Affairs Office

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

6507

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement that includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14-day response. Agencies must track internally the additional time until a customer has a complete and full response.

Public Affairs Office

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

6513

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

Forensic Investigations

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

11090

Median time to certify death certificates after initial receipt of decedents' remains (hours:minutes)

The median time OCME takes to certify NYC death certificates after initially receiving decedents remains. State law mandates that all remains be issued an initial death certificate within 72 hours, and therefore DOHMH requires of OCME that such an issuance be provided within that time.

IT Case Management System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

11094

Cremation requests rejected after investigation and turned over to Medical Examiner jurisdiction

The number of cremation requests that were rejected after initial required investigation by OCME and turned over to Medical Examiner for further investigation and certification of the cause and manner of death.

IT Case Management System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

11096

Median time from OCME receipt of decedents' remains to "Ready to Release" status (hours:minutes)

The median amount of time that lapses from OCME receipt of decedents' remains to when those remains are ready to be released to funeral directors.

IT Case Management System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

11097

Median time to release a decedent remains to a funeral director (minutes)

The median amount of turnaround time that lapses from when funeral directors arrive at an OCME facility and have their paperwork verified by OCME security personnel to when they depart the facility with the correct remains.

IT Case Management System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

11101

Cremation requests received and investigated as requirement of processing

The total number of cremation requests received by OCME, all of which must be investigated under law, whether finally carried out or not.

IT Case Management System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

12511

Fatalities handled by OCME following a mass fatality event

The total number of decedents following a mass fatality incident in the reporting fiscal year. The definition of a mass fatality incident, as defined in the NYC All Hazards Mass Fatality Response Plan, includes: any incident having the potential to yield 10 or more fatalities; any incident in which there are remains contaminated by chemical, biological, radiological, nuclear or explosive agents or materials; any incident or other special circumstance requiring a multi-agency response to support mass fatality management operations; or any incident involving a protracted or complex remains recovery operation.

Forensic Operations

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

15086

Cases where Medical Examiner takes jurisdiction and certifies death at an OCME facility

OCME is responsible for investigating deaths resulting from criminal violence, accident or suicide; that occur suddenly and when in apparent good health; when unattended by a physician; in a correctional facility or in custody of any criminal justice entity; or occurring in any suspicious or unusual manner or threat to public health. These types of cases are referred to as being under Medical Examiner (ME) jurisdiction. This indicator reports the number of cases where OCME takes ME jurisdiction, conducts an investigation as to the cause and manner of death, and the body is examined at an OCME facility.

IT Case Managament System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

15087

DNA gun crime samples received

The number of DNA gun crime samples submitted to OCME Forensic Biology Laboratory for analysis.

Forensic Biology Laboratory

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

15088

Median time to complete DNA gun crime cases from evidence submission to report (days)

Median number of days from the time OCME receives the case to complete gun crime cases that require DNA analysis.

Foresnic Biology Laboratory

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

15163

Cases where Medical Examiner investigates, takes jurisdiction and certifies death at scene or a health care facility

OCME is responsible for investigating deaths resulting from criminal violence, accident or suicide; that occur suddenly and when in apparent good health; when unattended by a physician; in a correctional facility or in custody of any criminal justice entity; or occurring in any suspicious or unusual manner or threat to public health. These types of cases are referred to as being under Medical Examiner (ME) jurisdiction. This indicator reports the number of cases where OCME takes ME jurisdiction, conducts an investigation as to the cause and manner of death, and the body is not physically examined at an OCME facility but instead is examined at the location where the death occurred or a health care facility.

IT Case Management System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

15164

Cases where Medical Examiner declines jurisdiction

OCME is responsible for investigating deaths resulting from criminal violence, accident or suicide; that occur suddenly and when in apparent good health; when unattended by a physician; in a correctional facility or in custody of any criminal justice entity; or occurring in any suspicious or unusual manner or threat to public health. These types of cases are referred to as being under Medical Examiner (ME) jurisdiction. This indicator reports the number of cases where a death is reported to OCME but the death does not fall under the criteria above and OCME therefore must decline jurisdiction.

IT Case Management System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

15810

DNA property crime cases that are completed on-time for trial (%)

The percentage of DNA property crime analysis results completed during the fiscal year that are ready when needed for a judicial proceeding.

Department of Forensic Biology

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

15811

Drug Intelligence and Intervention Group clients reached

The number of individual clients reached following outreach by the Drug Intelligence and Intervention Group (DIIG) team. OCME’s DIIG is a unit staffed by trained social workers and public health professionals with the purpose of offering support to surviving family members and close contacts as they cope with pressing needs in the wake of the overdose deaths of loved ones.

OCME’s Drug Intelligence and Intervention Group (DIIG) and Forensic Toxicology Laboratory

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Chief Medical Examiner (OCME)

15812

Drug Intelligence and Intervention Group clients provided services

The number of unique individuals who were provided services or referrals by the Drug Intelligence and Intervention Group (DIIG) team.

OCME’s Drug Intelligence and Intervention Group (DIIG) and Forensic Toxicology Laboratory

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Technology and Innovation (OTI)

5711

NYC.gov unique visitors (average monthly) (000)

Average of the number of unique visitors per month, as determined by IP addresses, to one or more pages within the www.nyc.gov portal.

Web and New Media Operations

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Technology and Innovation (OTI)

6131

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

Office of Technology and Innovation

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Technology and Innovation (OTI)

6133

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

Office of Technology and Innovation

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Office of Technology and Innovation (OTI)

9002

SLA — Cable complaint — Cable TV video service (% of SRs meeting time to action)

The percentage of service requests received through the 311 Customer Service Center for which the agency met its planned time of action to provide the service.

Mayor’s Office of Operations/Citywide Performance Reporting

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.