NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2025

Taxi and Limousine Commission (TLC)

3113

Medallion Taxi safety and emissions inspections conducted – Failed

The number of completed initial and re-test safety and emissions inspections performed for Medallion Taxis in which the vehicle failed. As per a TLC rule, all Medallion Taxis must be inspected three times per year at TLC’s Woodside inspections facility. Inspections consist of New York State Department of Motor Vehicles (DMV) required safety and emissions testing and TLC required safety and visual testing.

TLC Safety and Emissions Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

3114

Medallion Taxi safety and emissions failure rate – Initial inspection (%)

The percentage of Medallion Taxis that failed initial safety and emissions inspection. Vehicles that fail initial inspections must return to TLC's Woodside facility for re-inspection until they are able to pass.

TLC Safety and Emissions Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

3115

Medallion Taxi safety and emissions failure rate – Re-Inspection (%)

The percentage of Medallion Taxis that failed their re-inspections. Medallion Taxis that fail their initial inspections must return to TLC's Woodside facility for re-inspection until they are able to pass..

TLC Safety and Emissions Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

6571

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement which includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day response. Agencies must internally track the additional time until a customer has a complete and full response.

TLC Call Center

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

6573

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement which includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day response. Agencies must internally track the additional time until a customer has a complete and full response.

TLC Call Center

Yes

https://data.cityofnewyork.us/City-Government/311-Call-Center-Inquiry/wewp-mm3p/about_data

https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-Present/erm2-nwe9/data_preview

2025

Taxi and Limousine Commission (TLC)

6581

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

Language Line

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

10179

For-Hire Vehicles safety and emissions inspections conducted at TLC facility – Total

The total number of completed initial and re-test inspections of for-hire vehicles (FHVs). As per a TLC rule, FHVs must be inspected once every two years at TLC’s Woodside inspections facility. Inspections consist of New York State (NYS) Department of Motor Vehicles (DMV) required safety and emissions testing and TLC required safety and visual testing. Other required safety and emissions inspections (an additional five during the two year license period) can be completed at any NYS DMV registered facility.

Safety and Emissions Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

10182

For-Hire Vehicles safety and emissions failure rate – Initial inspection (%)

The percentage of For-Hire Vehicles (FHVs) that failed initial safety and emissions inspections. FHVs that fail initial inspections must return to TLC's Woodside facility for re-inspection until they are able to pass.

Safety and Emissions Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

10183

For-Hire Vehicles safety and emissions failure rate – Re-Inspection (%)

The percentage of For-Hire Vehicles (FHVs) that failed their re-inspections. FHVs that fail their initial inspections must return to TLC's Woodside facility for re-inspection until they are able to pass.

Safety and Emissions Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

10187

For-Hire Vehicles safety and emissions inspections completed on schedule (%)

The percent of For-Hire Vehicles (FHVs) that completed a safety and emissions inspection on the scheduled appointment date.

Safety and Emissions Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

10196

Average time to conduct a safety and emissions inspection of a For-Hire Vehicle (hours:minutes)

The average time it takes to conduct a safety and emissions inspection of a For-Hire Vehicle (FHV), includes both the time spent waiting for the inspection and the time spent on the inspection.

Safety and Emissions Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

10414

Violations admitted to or upheld at the Taxi and Limousine Tribunal at the OATH (%)

The number of violations where the respondent admitted to the rule violation and/or paid the penalty without a hearing (referred to as a stipulation) or where the rule violation was upheld following a hearing as a percent of all violations resolved (stipulations, plus violations upheld and dismissed).

Prosecution

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

10619

Average time to conduct a safety and emissions inspection of a Boro Taxi (hours:minutes)

The average time it takes to conduct a safety and emissions inspection of a Boro Taxi, includes both the time spent waiting for the inspection and the time spent on the inspection.

TLC Safety and Emissions Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

10620

Boro Taxi safety and emissions inspections conducted — Total

The total number of completed initial and re-test inspections for Boro Taxis. As per a TLC rule, all Boro Taxis must be inspected two times per year at TLC’s Woodside inspections facility. Inspections consist of New York State Department of Motor Vehicles (DMV) required safety and emissions testing and TLC required safety and visual testing.

TLC Safety and Emissions Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

10621

Boro Taxi safety and emissions failure rate — Initial inspection (%)

The percent of Boro Taxis that failed initial inspection. Vehicles that fail initial inspections must return to TLC's Woodside facility for re-inspection until they are able to pass.

TLC Safety and Emissions Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

10624

Boro Taxi safety and emissions failure rate — Re-inspection (%)

The percentage of Boro Taxis that failed their re-inspections. For-hire vehicles that fail their initial inspections must return to TLC's Woodside facility for re-inspection until they are able to pass.

TLC Safety and Emissions Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

10632

Accessible dispatch trips fulfilled as a percent of requested trips (%)

The percentage of passenger trips fulfilled through the Accessible Dispatch program as a percent of all requested trips.

TLC Program Planning Management

The underlying data is owned by another agency or entity.

As a result of the transition from Accessible Dispatch Program to Accessible E-Hail model, these indicators were retired at the end of FY 25.

2025

Taxi and Limousine Commission (TLC)

10634

Medallion Vehicles Taxis active and not suspended

The current total number of authorized medallions by TLC.

TLC Licensing Division

Partially

https://data.cityofnewyork.us/Transportation/Medallion-Vehicles-Authorized/rhe8-mgbb/about_data

2025

Taxi and Limousine Commission (TLC)

10635

Boro Taxis active and not suspended

The total number of Boro Taxis, also known as green cabs, which operate in all outer boroughs and north of East 96th Street and West 110th Street, that are licensed by TLC and are in good standing. This value excludes Street Hail Livery (SHL) Black Pilot and S2. The SHL Pilot Program utilizes returned green cab permits to test the feasibility of a license that cuts costs traditionally associated with SHLs, while also eliminating the ability to receive street hails. Over a period lasting no longer than two years, it will study potential improvements in pre-arranged non-emergency medical transportation service, outer-borough service, fleet electrification, and wheelchair accessibility of the TLC fleet.

TLC Licensing Division

Yes

https://data.cityofnewyork.us/Transportation/For-Hire-Vehicles-FHV-Active/8wbx-tsch/about_data

2025

Taxi and Limousine Commission (TLC)

10650

For-Hire Vehicles active and not suspended

The total number of For-Hire Vehicles licensed by TLC that are in good standing. This includes Medallion Taxis as well as Boro Taxis. Good standing refers to vehicle licenses that are active and not suspended.

TLC Licensing Division

Yes

https://data.cityofnewyork.us/Transportation/For-Hire-Vehicles-FHV-Active/8wbx-tsch/about_data

2025

Taxi and Limousine Commission (TLC)

10928

Average call wait time (minutes:seconds)

The average time, measured in minutes and seconds, from the time a call enters the Interactive Voice Response (IVR) system to the time that a Call Center Agent answers the call. This includes the time during which the recorded greetings are played as well as the time taken by the caller to navigate through the IVR options attempting self-service.

TLC Licensing Division

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

10931

TLC driver complaints received

The total number of complaints customers made to TLC’s Call Center and other channels regarding a TLC driver. These complaints can lead to charges being filed against the driver and may lead to a consumer hearing.

Prosecution

Yes

https://data.cityofnewyork.us/Social-Services/TLC-complaints/8qdh-n8ew/data_preview

2025

Taxi and Limousine Commission (TLC)

10932

TLC driver complaints that were eligible for prosecution

The total number of complaints received against TLC drivers where the customer agreed to participate in TLC's investigation, TLC was able to verify the information provided by the customer, and the information gave TLC reasonable cause to believe the TLC driver violated a TLC rule(s).

Prosecution

Partially

https://data.cityofnewyork.us/Social-Services/TLC-complaints/8qdh-n8ew/data_preview

2025

Taxi and Limousine Commission (TLC)

10933

Average days to close a TLC driver complaint

The average number of calendar days to close a consumer complaint against a TLC driver, measured from receipt of the complaint to the date the hearing is scheduled or complaint is otherwise resolved.

Prosecution

Partially

https://data.cityofnewyork.us/Social-Services/TLC-complaints/8qdh-n8ew/data_preview

2025

Taxi and Limousine Commission (TLC)

10934

TLC driver licenses issued

The total number of TLC driver licenses, both initial (new) and renewal licenses, that TLC issued to applicants who met TLC standards and completed all requirements.

Licensing Division

Partially

https://data.cityofnewyork.us/Transportation/TLC-New-Driver-Application-Status/dpec-ucu7/about_data

2025

Taxi and Limousine Commission (TLC)

10935

TLC driver licenses issued – New licenses

The total number of new TLC driver licenses issued to applicants who met TLC standards and completed all requirements.

Licensing Division

Yes

https://data.cityofnewyork.us/Transportation/TLC-New-Driver-Application-Status/dpec-ucu7/about_data

2025

Taxi and Limousine Commission (TLC)

10936

Average time to issue a new driver license from initial application (calendar days)

The average time, measured in calendar days, to issue a new TLC driver license from the date the applicant initiated the application process to the time the license is issued. This includes the time needed by an applicant to complete all requirements as well as the time by TLC to process the application.

Licensing Division

Yes

https://data.cityofnewyork.us/Transportation/TLC-New-Driver-Application-Status/dpec-ucu7/about_data

2025

Taxi and Limousine Commission (TLC)

10937

Average agency processing time to issue a new driver license (calendar days)

The average time, measured in calendar days, to issue a new TLC driver license from the date the applicant submitted all completed requirements. This counts only the time TLC requires to process the application and excludes time needed by applicants to complete all requirements. The clock is stopped and started as necessary.

Licensing Division

Yes

https://data.cityofnewyork.us/Transportation/TLC-New-Driver-Application-Status/dpec-ucu7/about_data

2025

Taxi and Limousine Commission (TLC)

11006

Patrol summonses issued to drivers

The total number of patrol summonses issued to drivers of TLC licensed vehicles for not complying with TLC's rules and regulations and the number issued to unlicensed operators that offer street hail service to passengers. A patrol summons is a field summons issued while an inspector is on patrol.

Enforcement

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

11007

Patrol summonses issued for illegal street hails for drivers and vehicle owners

The number of summonses issued to licensed vehicle drivers, and vehicle owners, who are not authorized to pick up street hails yet do so – i.e., 1) drivers/vehicle owners of commuter and paratransit vans; 2) drivers/vehicle owners of street hail liveries (Boro taxis) that pick up street hails in the Exclusionary Zone; and 3) any other driver/vehicle owner who does not have a medallion and picks up a street hail. (Note: Through June 2013 only medallion drivers were legally allowed to pick up street hails.)

Enforcement

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

11008

Patrol summonses issued for unlicensed activity for drivers and vehicle owners

The total number of patrol summonses issued to unlicensed drivers, as well as to the owners of those vehicles, that offer street hail service to passengers.

Enforcement

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

11009

Administrative summonses issued to drivers

The total number of administrative summonses issued to TLC drivers for not complying with TLC's rules and regulations. Whereas patrol summonses are issued by inspectors in the field, administrative summonses are generated based on violations observable in secure TLC databases, such as licensing records.

Prosecution

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

11010

Administrative summonses issued to owners/agents/bases

The total number of administrative summonses issued to vehicle owners, agents and bases for not complying with TLC's rules and regulations. Administrative summonses are generated based on violations observable in secure TLC databases, such as licensing records

Prosecution

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

11011

Patrol summonses issued to owners/agents/bases

The total number of patrol summonses issued to vehicle owners, agents and bases for not complying with TLC’s rules and regulations. A patrol summons is a field summons issued while an inspector is on patrol.

Enforcement

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

11195

Accessible dispatch median wait time citywide (minutes:seconds)

The median wait time (in hours and minutes) for passengers who requested a wheelchair accessible vehicle through the Accessible Dispatch Program, which utilizes yellow and green taxis. The median wait time includes the time associated with traffic and travel to the passenger’s pick-up location and is calculated from the time the request for an accessible taxi is submitted to the time the driver arrives at the passenger’s pick-up location.

TLC Program Planning Management

The underlying data is owned by another agency or entity.

As a result of the transition from Accessible Dispatch Program to Accessible E-Hail model, these indicators were retired at the end of FY 25.

2025

Taxi and Limousine Commission (TLC)

13851

Owners approved for the Medallion Relief Program

The total number of medallion owners approved to receive a loan.

Medallion Relief Program

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

15082

Vision Zero summonses issued

Total summonses for moving traffic hazardous violation such as speeding; Failure to stop for a school bus; Following a vehicle too closely (tailgating); Failure to yield; Failure to obey traffic signal; Stop Sign violation; Improper Passing; Unsafe Lane Change; Driving in the wrong direction; Use of an electronic communication device; Reckless driving; Driving left of center; Inadequate brakes (own vehicle); Leaving scene of an accident involving property damage or injury to animal; No seat belt; and Illegal U-Turn.

Enforcement

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

15083

Service Refusal summonses issued

Total summonses for Refusing Passengers. Driver must not refuse to transport in any passengers.

Enforcement

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

15084

Electric vehicles that are Medallion Taxis

The total number of Electric vehicles that are Medallion Taxis.

Licensing

Yes

https://data.cityofnewyork.us/Transportation/Medallion-Vehicles-Authorized/rhe8-mgbb/about_data

2025

Taxi and Limousine Commission (TLC)

15085

Electric vehicles that are For-Hire Vehicles

The total number of Electric vehicles that are For-Hire Vehicles (FHVs).

Licensing

Yes

https://data.cityofnewyork.us/Transportation/For-Hire-Vehicles-FHV-Active/8wbx-tsch/about_data

2025

Taxi and Limousine Commission (TLC)

15535

Administrative settlements accepted by drivers

The total number of administrative settlements accepted by TLC drivers. TLC Prosecution Division handles settlements. Prosecution may issue a settlement before an administrative summons, at the same time as a summons or after a summons issuance. Once accepted it is considered settled by a licensee. While most settlements carry a monetary fine, some do not and instead may carry a fine of TLC points. These settlements are issued by the Administrative Summonsing Unit. Total volume issued and total amounts are tracked by the same unit.

Prosecution

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

15536

Administrative settlements accepted by owners/agents/bases

The total number of administrative settlements accepted by vehicle owners, agents and bases. TLC Prosecution Division handles settlements. Prosecution may issue a settlement before an administrative summons, at the same time as a summons or after a summons issuance. Once accepted it is considered settled by a licensee. While most settlements carry a monetary fine, some do not and instead may carry a fine of TLC points. These settlements are issued by the Administrative Summonsing Unit. Total volume issued and total amounts are tracked by the same unit.

Prosecution

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2025

Taxi and Limousine Commission (TLC)

15802

Active Medallion Taxis that are accesible

The number of medallion taxicabs that are wheelchair accessible and in good standing (statuses current not suspended).

TLC Licensing Division

Partially

https://data.cityofnewyork.us/Transportation/Medallion-Vehicles-Authorized/rhe8-mgbb/about_data

2025

Taxi and Limousine Commission (TLC)

15803

Active Boro Taxis that are accessible

The number of Street Hail Liveries that are wheelchair accessible and in good standing (statuses current not suspended).

TLC Licensing Division

Yes

https://data.cityofnewyork.us/Transportation/For-Hire-Vehicles-FHV-Active/8wbx-tsch/about_data

2025

Taxi and Limousine Commission (TLC)

15804

Active For-Hire Vehicles that are accessible

The number of FHVs that are wheelchair accessible and in good standing (statuses current not suspended).

TLC Licensing Division

Yes

https://data.cityofnewyork.us/Transportation/For-Hire-Vehicles-FHV-Active/8wbx-tsch/about_data