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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
158186446
Unique Id: 158186446 • Date: 2024-02-29T00:00:00.000 • Time: 10:00:10 PM
Unique Id
158186446
Date
2024-02-29T00:00:00.000
Time
10:00:10 PM
Date Time
2024-02-29T22:00:10.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
158186447
Unique Id: 158186447 • Date: 2024-02-29T00:00:00.000 • Time: 10:05:57 PM
Unique Id
158186447
Date
2024-02-29T00:00:00.000
Time
10:05:57 PM
Date Time
2024-02-29T22:05:57.000
Inquiry Name
Noise from Construction
Brief Description
Report noise from street or building construction, including jackhammer noise.
158186448
Unique Id: 158186448 • Date: 2024-02-29T00:00:00.000 • Time: 10:05:01 PM
Unique Id
158186448
Date
2024-02-29T00:00:00.000
Time
10:05:01 PM
Date Time
2024-02-29T22:05:01.000
Inquiry Name
Suspicious Vehicle
Brief Description
Call 911 to report a suspicious looking vehicle.
158186449
Unique Id: 158186449 • Date: 2024-02-29T00:00:00.000 • Time: 9:44:59 PM
Unique Id
158186449
Date
2024-02-29T00:00:00.000
Time
9:44:59 PM
Date Time
2024-02-29T21:44:59.000
Inquiry Name
Dangerous Location or Situation
Brief Description
Call 911 to report a situation that might cause danger to life or personal property.
158186450
Unique Id: 158186450 • Date: 2024-02-29T00:00:00.000 • Time: 10:04:47 PM
Unique Id
158186450
Date
2024-02-29T00:00:00.000
Time
10:04:47 PM
Date Time
2024-02-29T22:04:47.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
158186451
Unique Id: 158186451 • Date: 2024-02-29T00:00:00.000 • Time: 10:07:14 PM
Unique Id
158186451
Date
2024-02-29T00:00:00.000
Time
10:07:14 PM
Date Time
2024-02-29T22:07:14.000
Inquiry Name
Homeless Assistance
Brief Description
Get help for a homeless person.
158186452
Unique Id: 158186452 • Date: 2024-02-29T00:00:00.000 • Time: 10:07:39 PM
Unique Id
158186452
Date
2024-02-29T00:00:00.000
Time
10:07:39 PM
Date Time
2024-02-29T22:07:39.000
Inquiry Name
Residential Trash Rules
Brief Description
Learn about the proper disposal of household trash.
158186453
Unique Id: 158186453 • Date: 2024-02-29T00:00:00.000 • Time: 10:03:52 PM
Unique Id
158186453
Date
2024-02-29T00:00:00.000
Time
10:03:52 PM
Date Time
2024-02-29T22:03:52.000
Inquiry Name
Residential Trash Rules
Brief Description
Learn about the proper disposal of household trash.
158186454
Unique Id: 158186454 • Date: 2024-02-29T00:00:00.000 • Time: 10:08:34 PM
Unique Id
158186454
Date
2024-02-29T00:00:00.000
Time
10:08:34 PM
Date Time
2024-02-29T22:08:34.000
Inquiry Name
Smoking Complaint
Brief Description
Report smoking, a building owner failing to disclose a residential building smoking policy, or an unattended cigarette vending machine.
158186455
Unique Id: 158186455 • Date: 2024-02-29T00:00:00.000 • Time: 10:07:00 PM
Unique Id
158186455
Date
2024-02-29T00:00:00.000
Time
10:07:00 PM
Date Time
2024-02-29T22:07:00.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
158186456
Unique Id: 158186456 • Date: 2024-02-29T00:00:00.000 • Time: 10:07:54 PM
Unique Id
158186456
Date
2024-02-29T00:00:00.000
Time
10:07:54 PM
Date Time
2024-02-29T22:07:54.000
Inquiry Name
Disorderly Person or Group
Brief Description
Report a disorderly person or group creating a dangerous condition.
158186457
Unique Id: 158186457 • Date: 2024-02-29T00:00:00.000 • Time: 9:57:55 PM
Unique Id
158186457
Date
2024-02-29T00:00:00.000
Time
9:57:55 PM
Date Time
2024-02-29T21:57:55.000
Inquiry Name
NYCHA Borough Management Office
Brief Description
Get additional assistance if you are a New York City Housing Authority tenant.
158186458
Unique Id: 158186458 • Date: 2024-02-29T00:00:00.000 • Time: 10:09:19 PM
Unique Id
158186458
Date
2024-02-29T00:00:00.000
Time
10:09:19 PM
Date Time
2024-02-29T22:09:19.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
158186459
Unique Id: 158186459 • Date: 2024-02-29T00:00:00.000 • Time: 10:09:27 PM
Unique Id
158186459
Date
2024-02-29T00:00:00.000
Time
10:09:27 PM
Date Time
2024-02-29T22:09:27.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares discount MetroCard program for low-income New Yorkers.
158186460
Unique Id: 158186460 • Date: 2024-02-29T00:00:00.000 • Time: 10:10:01 PM
Unique Id
158186460
Date
2024-02-29T00:00:00.000
Time
10:10:01 PM
Date Time
2024-02-29T22:10:01.000
Inquiry Name
Passports
Brief Description
Apply for, renew, replace, or update a United States passport.
158186461
Unique Id: 158186461 • Date: 2024-02-29T00:00:00.000 • Time: 10:12:00 PM
Unique Id
158186461
Date
2024-02-29T00:00:00.000
Time
10:12:00 PM
Date Time
2024-02-29T22:12:00.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of large, bulky items.
158186462
Unique Id: 158186462 • Date: 2024-02-29T00:00:00.000 • Time: 10:03:05 PM
Unique Id
158186462
Date
2024-02-29T00:00:00.000
Time
10:03:05 PM
Date Time
2024-02-29T22:03:05.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
158186463
Unique Id: 158186463 • Date: 2024-02-29T00:00:00.000 • Time: 10:08:30 PM
Unique Id
158186463
Date
2024-02-29T00:00:00.000
Time
10:08:30 PM
Date Time
2024-02-29T22:08:30.000
Inquiry Name
City-Issued Summons Hearing
Brief Description
Learn about hearings for violations of quality of life laws, health code, or other City rules.
158186464
Unique Id: 158186464 • Date: 2024-02-29T00:00:00.000 • Time: 10:05:28 PM
Unique Id
158186464
Date
2024-02-29T00:00:00.000
Time
10:05:28 PM
Date Time
2024-02-29T22:05:28.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
158186465
Unique Id: 158186465 • Date: 2024-02-29T00:00:00.000 • Time: 10:08:46 PM
Unique Id
158186465
Date
2024-02-29T00:00:00.000
Time
10:08:46 PM
Date Time
2024-02-29T22:08:46.000
Inquiry Name
Rent Freeze Program for Seniors
Brief Description
Apply for rental assistance for people age 62 and older living in rent-regulated apartments. Also known as SCRIE.
158186466
Unique Id: 158186466 • Date: 2024-02-29T00:00:00.000 • Time: 10:15:07 PM
Unique Id
158186466
Date
2024-02-29T00:00:00.000
Time
10:15:07 PM
Date Time
2024-02-29T22:15:07.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
158186467
Unique Id: 158186467 • Date: 2024-02-29T00:00:00.000 • Time: 10:11:27 PM
Unique Id
158186467
Date
2024-02-29T00:00:00.000
Time
10:11:27 PM
Date Time
2024-02-29T22:11:27.000
Inquiry Name
NYC311
Brief Description
Learn about 311, New York City's one-stop shop for government information and non-emergency services.
158186469
Unique Id: 158186469 • Date: 2024-02-29T00:00:00.000 • Time: 10:15:08 PM
Unique Id
158186469
Date
2024-02-29T00:00:00.000
Time
10:15:08 PM
Date Time
2024-02-29T22:15:08.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
158186470
Unique Id: 158186470 • Date: 2024-02-29T00:00:00.000 • Time: 10:14:23 PM
Unique Id
158186470
Date
2024-02-29T00:00:00.000
Time
10:14:23 PM
Date Time
2024-02-29T22:14:23.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
158186471
Unique Id: 158186471 • Date: 2024-02-29T00:00:00.000 • Time: 10:16:00 PM
Unique Id
158186471
Date
2024-02-29T00:00:00.000
Time
10:16:00 PM
Date Time
2024-02-29T22:16:00.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
158186472
Unique Id: 158186472 • Date: 2024-02-29T00:00:00.000 • Time: 10:15:02 PM
Unique Id
158186472
Date
2024-02-29T00:00:00.000
Time
10:15:02 PM
Date Time
2024-02-29T22:15:02.000
Inquiry Name
Residential Waste Containerization
Brief Description
Learn about plans, timelines, and rules for residential waste containerization, including the shared curbside container pilot program in Hamilton Heights.
158186473
Unique Id: 158186473 • Date: 2024-02-29T00:00:00.000 • Time: 10:14:53 PM
Unique Id
158186473
Date
2024-02-29T00:00:00.000
Time
10:14:53 PM
Date Time
2024-02-29T22:14:53.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about and apply for the New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
158186474
Unique Id: 158186474 • Date: 2024-02-29T00:00:00.000 • Time: 10:16:34 PM
Unique Id
158186474
Date
2024-02-29T00:00:00.000
Time
10:16:34 PM
Date Time
2024-02-29T22:16:34.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
158186475
Unique Id: 158186475 • Date: 2024-02-29T00:00:00.000 • Time: 10:09:52 PM
Unique Id
158186475
Date
2024-02-29T00:00:00.000
Time
10:09:52 PM
Date Time
2024-02-29T22:09:52.000
Inquiry Name
Environmental Protection Agency Research Programs
Brief Description
Learn about Environmental Protection Agency (EPA) research programs.
158186476
Unique Id: 158186476 • Date: 2024-02-29T00:00:00.000 • Time: 10:14:32 PM
Unique Id
158186476
Date
2024-02-29T00:00:00.000
Time
10:14:32 PM
Date Time
2024-02-29T22:14:32.000
Inquiry Name
Social Security
Brief Description
Apply for or report changes to a Social Security, Disability, or SSI benefit. Apply for, renew, replace, or update a Social Security card or number.
158186477
Unique Id: 158186477 • Date: 2024-02-29T00:00:00.000 • Time: 10:12:29 PM
Unique Id
158186477
Date
2024-02-29T00:00:00.000
Time
10:12:29 PM
Date Time
2024-02-29T22:12:29.000
Inquiry Name
Electronics Disposal
Brief Description
Learn how to get rid of electronics.
158186478
Unique Id: 158186478 • Date: 2024-02-29T00:00:00.000 • Time: 10:17:31 PM
Unique Id
158186478
Date
2024-02-29T00:00:00.000
Time
10:17:31 PM
Date Time
2024-02-29T22:17:31.000
Inquiry Name
Dirty Sidewalk
Brief Description
Report a sidewalk or gutter, including 18 inches into the street, that is not clean.
158186479
Unique Id: 158186479 • Date: 2024-02-29T00:00:00.000 • Time: 10:15:04 PM
Unique Id
158186479
Date
2024-02-29T00:00:00.000
Time
10:15:04 PM
Date Time
2024-02-29T22:15:04.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
158186480
Unique Id: 158186480 • Date: 2024-02-29T00:00:00.000 • Time: 10:18:02 PM
Unique Id
158186480
Date
2024-02-29T00:00:00.000
Time
10:18:02 PM
Date Time
2024-02-29T22:18:02.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
158186481
Unique Id: 158186481 • Date: 2024-02-29T00:00:00.000 • Time: 10:15:58 PM
Unique Id
158186481
Date
2024-02-29T00:00:00.000
Time
10:15:58 PM
Date Time
2024-02-29T22:15:58.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
158186482
Unique Id: 158186482 • Date: 2024-02-29T00:00:00.000 • Time: 10:19:47 PM
Unique Id
158186482
Date
2024-02-29T00:00:00.000
Time
10:19:47 PM
Date Time
2024-02-29T22:19:47.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
158186483
Unique Id: 158186483 • Date: 2024-02-29T00:00:00.000 • Time: 10:17:54 PM
Unique Id
158186483
Date
2024-02-29T00:00:00.000
Time
10:17:54 PM
Date Time
2024-02-29T22:17:54.000
Inquiry Name
Homeless Shelter Complaint
Brief Description
Make a complaint or comment about a homeless shelter.
158186484
Unique Id: 158186484 • Date: 2024-02-29T00:00:00.000 • Time: 10:19:14 PM
Unique Id
158186484
Date
2024-02-29T00:00:00.000
Time
10:19:14 PM
Date Time
2024-02-29T22:19:14.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
158186485
Unique Id: 158186485 • Date: 2024-02-29T00:00:00.000 • Time: 10:14:21 PM
Unique Id
158186485
Date
2024-02-29T00:00:00.000
Time
10:14:21 PM
Date Time
2024-02-29T22:14:21.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
158186486
Unique Id: 158186486 • Date: 2024-02-29T00:00:00.000 • Time: 10:14:24 PM
Unique Id
158186486
Date
2024-02-29T00:00:00.000
Time
10:14:24 PM
Date Time
2024-02-29T22:14:24.000
Inquiry Name
Mayor
Brief Description
Submit opinions and suggestions for the Mayor, including those about City government processes. Sign up for email or text updates from Mayor Adams.
158186487
Unique Id: 158186487 • Date: 2024-02-29T00:00:00.000 • Time: 10:09:32 PM
Unique Id
158186487
Date
2024-02-29T00:00:00.000
Time
10:09:32 PM
Date Time
2024-02-29T22:09:32.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
158186488
Unique Id: 158186488 • Date: 2024-02-29T00:00:00.000 • Time: 10:21:33 PM
Unique Id
158186488
Date
2024-02-29T00:00:00.000
Time
10:21:33 PM
Date Time
2024-02-29T22:21:33.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
156210609
Unique Id: 156210609 • Date: 2023-09-18T00:00:00.000 • Time: 12:48:17 PM
Unique Id
156210609
Date
2023-09-18T00:00:00.000
Time
12:48:17 PM
Date Time
2023-09-18T12:48:17.000
Inquiry Name
Building Sign Complaint
Brief Description
Report a problem with a building sign.
156640959
Unique Id: 156640959 • Date: 2023-10-22T00:00:00.000 • Time: 6:29:56 PM
Unique Id
156640959
Date
2023-10-22T00:00:00.000
Time
6:29:56 PM
Date Time
2023-10-22T18:29:56.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
156640960
Unique Id: 156640960 • Date: 2023-10-22T00:00:00.000 • Time: 6:27:42 PM
Unique Id
156640960
Date
2023-10-22T00:00:00.000
Time
6:27:42 PM
Date Time
2023-10-22T18:27:42.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
156640961
Unique Id: 156640961 • Date: 2023-10-22T00:00:00.000 • Time: 6:26:46 PM
Unique Id
156640961
Date
2023-10-22T00:00:00.000
Time
6:26:46 PM
Date Time
2023-10-22T18:26:46.000
Inquiry Name
Car Seat Inspection
Brief Description
Make an appointment to get a free car seat inspection.
158186489
Unique Id: 158186489 • Date: 2024-02-29T00:00:00.000 • Time: 10:07:25 PM
Unique Id
158186489
Date
2024-02-29T00:00:00.000
Time
10:07:25 PM
Date Time
2024-02-29T22:07:25.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
153260891
Unique Id: 153260891 • Date: 2023-01-19T00:00:00.000 • Time: 4:26:14 PM
Unique Id
153260891
Date
2023-01-19T00:00:00.000
Time
4:26:14 PM
Date Time
2023-01-19T16:26:14.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of large, bulky items.
158186490
Unique Id: 158186490 • Date: 2024-02-29T00:00:00.000 • Time: 10:20:34 PM
Unique Id
158186490
Date
2024-02-29T00:00:00.000
Time
10:20:34 PM
Date Time
2024-02-29T22:20:34.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
158186491
Unique Id: 158186491 • Date: 2024-02-29T00:00:00.000 • Time: 10:17:14 PM
Unique Id
158186491
Date
2024-02-29T00:00:00.000
Time
10:17:14 PM
Date Time
2024-02-29T22:17:14.000
Inquiry Name
Department of Finance Business Centers
Brief Description
Find places to pay parking tickets, camera violations, and property taxes and get related services.
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