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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
160680981
Unique Id: 160680981 • Date: 2024-09-26T00:00:00.000 • Time: 11:22:02 AM
Unique Id
160680981
Date
2024-09-26T00:00:00.000
Time
11:22:02 AM
Date Time
2024-09-26T11:22:02.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
160680982
Unique Id: 160680982 • Date: 2024-09-26T00:00:00.000 • Time: 11:15:25 AM
Unique Id
160680982
Date
2024-09-26T00:00:00.000
Time
11:15:25 AM
Date Time
2024-09-26T11:15:25.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a MetroCard or bus or subway run by the Metropolitan Transportation Authority (MTA).
160680983
Unique Id: 160680983 • Date: 2024-09-26T00:00:00.000 • Time: 11:21:50 AM
Unique Id
160680983
Date
2024-09-26T00:00:00.000
Time
11:21:50 AM
Date Time
2024-09-26T11:21:50.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
160680984
Unique Id: 160680984 • Date: 2024-09-26T00:00:00.000 • Time: 11:20:06 AM
Unique Id
160680984
Date
2024-09-26T00:00:00.000
Time
11:20:06 AM
Date Time
2024-09-26T11:20:06.000
Inquiry Name
Parking Ticket or Camera Violation Appeal
Brief Description
Appeal a parking or camera violation hearing decision if you were found guilty.
160680985
Unique Id: 160680985 • Date: 2024-09-26T00:00:00.000 • Time: 11:22:08 AM
Unique Id
160680985
Date
2024-09-26T00:00:00.000
Time
11:22:08 AM
Date Time
2024-09-26T11:22:08.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
160680986
Unique Id: 160680986 • Date: 2024-09-26T00:00:00.000 • Time: 11:20:27 AM
Unique Id
160680986
Date
2024-09-26T00:00:00.000
Time
11:20:27 AM
Date Time
2024-09-26T11:20:27.000
Inquiry Name
Residential Waste Containerization
Brief Description
Learn about plans, timelines, and rules for residential waste containerization, including the shared curbside container pilot program in Hamilton Heights.
160680987
Unique Id: 160680987 • Date: 2024-09-26T00:00:00.000 • Time: 11:16:03 AM
Unique Id
160680987
Date
2024-09-26T00:00:00.000
Time
11:16:03 AM
Date Time
2024-09-26T11:16:03.000
Inquiry Name
Death Certificate Order
Brief Description
Get a copy of a death certificate.
160680988
Unique Id: 160680988 • Date: 2024-09-26T00:00:00.000 • Time: 11:21:04 AM
Unique Id
160680988
Date
2024-09-26T00:00:00.000
Time
11:21:04 AM
Date Time
2024-09-26T11:21:04.000
Inquiry Name
City-Issued Summons Payment
Brief Description
Pay a summons for violations of quality of life laws, health code, or other City rules.
160680989
Unique Id: 160680989 • Date: 2024-09-26T00:00:00.000 • Time: 11:20:42 AM
Unique Id
160680989
Date
2024-09-26T00:00:00.000
Time
11:20:42 AM
Date Time
2024-09-26T11:20:42.000
Inquiry Name
Rent Freeze Program Renewal
Brief Description
Renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE).
160680990
Unique Id: 160680990 • Date: 2024-09-26T00:00:00.000 • Time: 11:21:19 AM
Unique Id
160680990
Date
2024-09-26T00:00:00.000
Time
11:21:19 AM
Date Time
2024-09-26T11:21:19.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
160680991
Unique Id: 160680991 • Date: 2024-09-26T00:00:00.000 • Time: 11:22:42 AM
Unique Id
160680991
Date
2024-09-26T00:00:00.000
Time
11:22:42 AM
Date Time
2024-09-26T11:22:42.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
160680992
Unique Id: 160680992 • Date: 2024-09-26T00:00:00.000 • Time: 11:12:50 AM
Unique Id
160680992
Date
2024-09-26T00:00:00.000
Time
11:12:50 AM
Date Time
2024-09-26T11:12:50.000
Inquiry Name
No Water, Low Water Pressure, or Water Temperature Complaint
Brief Description
Report no water, water pressure, or temperature problems.
160680993
Unique Id: 160680993 • Date: 2024-09-26T00:00:00.000 • Time: 11:19:55 AM
Unique Id
160680993
Date
2024-09-26T00:00:00.000
Time
11:19:55 AM
Date Time
2024-09-26T11:19:55.000
Inquiry Name
General Corporation Tax
Brief Description
File and pay the tax for corporations that do business, employ capital, own or lease property, or have offices in NYC.
160680994
Unique Id: 160680994 • Date: 2024-09-26T00:00:00.000 • Time: 11:21:49 AM
Unique Id
160680994
Date
2024-09-26T00:00:00.000
Time
11:21:49 AM
Date Time
2024-09-26T11:21:49.000
Inquiry Name
Building Registration
Brief Description
Register a building with 3 or more units or a 1- or 2-family home that you don't live in with the Department of Housing Preservation and Development (HPD).
160680995
Unique Id: 160680995 • Date: 2024-09-26T00:00:00.000 • Time: 11:22:23 AM
Unique Id
160680995
Date
2024-09-26T00:00:00.000
Time
11:22:23 AM
Date Time
2024-09-26T11:22:23.000
Inquiry Name
Parking Ticket or Camera Violation Appeal
Brief Description
Appeal a parking or camera violation hearing decision if you were found guilty.
160680996
Unique Id: 160680996 • Date: 2024-09-26T00:00:00.000 • Time: 11:22:56 AM
Unique Id
160680996
Date
2024-09-26T00:00:00.000
Time
11:22:56 AM
Date Time
2024-09-26T11:22:56.000
Inquiry Name
Elections and Voting
Brief Description
Learn how to vote and find your poll site.
160680997
Unique Id: 160680997 • Date: 2024-09-26T00:00:00.000 • Time: 11:17:03 AM
Unique Id
160680997
Date
2024-09-26T00:00:00.000
Time
11:17:03 AM
Date Time
2024-09-26T11:17:03.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
160680998
Unique Id: 160680998 • Date: 2024-09-26T00:00:00.000 • Time: 11:22:57 AM
Unique Id
160680998
Date
2024-09-26T00:00:00.000
Time
11:22:57 AM
Date Time
2024-09-26T11:22:57.000
Inquiry Name
Tree Pruning
Brief Description
Learn about tree pruning or request pruning of a City tree.
160680999
Unique Id: 160680999 • Date: 2024-09-26T00:00:00.000 • Time: 10:56:32 AM
Unique Id
160680999
Date
2024-09-26T00:00:00.000
Time
10:56:32 AM
Date Time
2024-09-26T10:56:32.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
160681000
Unique Id: 160681000 • Date: 2024-09-26T00:00:00.000 • Time: 11:18:25 AM
Unique Id
160681000
Date
2024-09-26T00:00:00.000
Time
11:18:25 AM
Date Time
2024-09-26T11:18:25.000
Inquiry Name
Awning, Canopy, Marquee, or Storm Enclosure Complaint
Brief Description
Make a complaint about an awning, canopy, marquee, or storm enclosure.
160681001
Unique Id: 160681001 • Date: 2024-09-26T00:00:00.000 • Time: 11:19:22 AM
Unique Id
160681001
Date
2024-09-26T00:00:00.000
Time
11:19:22 AM
Date Time
2024-09-26T11:19:22.000
Inquiry Name
Outdoor Dining Complaint
Brief Description
Report a problem with an outdoor dining structure or a restaurant or bar offering outdoor dining without authorization.
160681002
Unique Id: 160681002 • Date: 2024-09-26T00:00:00.000 • Time: 11:17:46 AM
Unique Id
160681002
Date
2024-09-26T00:00:00.000
Time
11:17:46 AM
Date Time
2024-09-26T11:17:46.000
Inquiry Name
Service Requests
Brief Description
Learn about Service Requests submitted through NYC311 to City Agencies.
160681003
Unique Id: 160681003 • Date: 2024-09-26T00:00:00.000 • Time: 11:23:43 AM
Unique Id
160681003
Date
2024-09-26T00:00:00.000
Time
11:23:43 AM
Date Time
2024-09-26T11:23:43.000
Inquiry Name
Sidewalk Violation and Repair
Brief Description
Resolve a sidewalk violation, request an inspection, or learn about repairs.
160681004
Unique Id: 160681004 • Date: 2024-09-26T00:00:00.000 • Time: 11:22:25 AM
Unique Id
160681004
Date
2024-09-26T00:00:00.000
Time
11:22:25 AM
Date Time
2024-09-26T11:22:25.000
Inquiry Name
Cross Streets
Brief Description
Find out which two streets an address is located between.
160681005
Unique Id: 160681005 • Date: 2024-09-26T00:00:00.000 • Time: 11:17:09 AM
Unique Id
160681005
Date
2024-09-26T00:00:00.000
Time
11:17:09 AM
Date Time
2024-09-26T11:17:09.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
160681006
Unique Id: 160681006 • Date: 2024-09-26T00:00:00.000 • Time: 11:23:08 AM
Unique Id
160681006
Date
2024-09-26T00:00:00.000
Time
11:23:08 AM
Date Time
2024-09-26T11:23:08.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
160681008
Unique Id: 160681008 • Date: 2024-09-26T00:00:00.000 • Time: 10:56:32 AM
Unique Id
160681008
Date
2024-09-26T00:00:00.000
Time
10:56:32 AM
Date Time
2024-09-26T10:56:32.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
160681009
Unique Id: 160681009 • Date: 2024-09-26T00:00:00.000 • Time: 11:13:22 AM
Unique Id
160681009
Date
2024-09-26T00:00:00.000
Time
11:13:22 AM
Date Time
2024-09-26T11:13:22.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
160681010
Unique Id: 160681010 • Date: 2024-09-26T00:00:00.000 • Time: 11:20:00 AM
Unique Id
160681010
Date
2024-09-26T00:00:00.000
Time
11:20:00 AM
Date Time
2024-09-26T11:20:00.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a MetroCard or bus or subway run by the Metropolitan Transportation Authority (MTA).
160681011
Unique Id: 160681011 • Date: 2024-09-26T00:00:00.000 • Time: 11:23:25 AM
Unique Id
160681011
Date
2024-09-26T00:00:00.000
Time
11:23:25 AM
Date Time
2024-09-26T11:23:25.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
160681012
Unique Id: 160681012 • Date: 2024-09-26T00:00:00.000 • Time: 11:23:02 AM
Unique Id
160681012
Date
2024-09-26T00:00:00.000
Time
11:23:02 AM
Date Time
2024-09-26T11:23:02.000
Inquiry Name
Rent Freeze Program for Landlords
Brief Description
Get help for landlords with the Senior Citizen Rent Increase Exemption (SCRIE) and Disabled Rent Increase Exemption (DRIE) programs.
160681013
Unique Id: 160681013 • Date: 2024-09-26T00:00:00.000 • Time: 11:19:24 AM
Unique Id
160681013
Date
2024-09-26T00:00:00.000
Time
11:19:24 AM
Date Time
2024-09-26T11:19:24.000
Inquiry Name
Department of Education Feedback
Brief Description
Submit a complaint or compliment about Department of Education (DOE) public school teachers, principals, other DOE staff members, or the DOE Chancellor.
160681014
Unique Id: 160681014 • Date: 2024-09-26T00:00:00.000 • Time: 11:21:00 AM
Unique Id
160681014
Date
2024-09-26T00:00:00.000
Time
11:21:00 AM
Date Time
2024-09-26T11:21:00.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
160681015
Unique Id: 160681015 • Date: 2024-09-26T00:00:00.000 • Time: 11:22:42 AM
Unique Id
160681015
Date
2024-09-26T00:00:00.000
Time
11:22:42 AM
Date Time
2024-09-26T11:22:42.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
160681016
Unique Id: 160681016 • Date: 2024-09-26T00:00:00.000 • Time: 11:23:52 AM
Unique Id
160681016
Date
2024-09-26T00:00:00.000
Time
11:23:52 AM
Date Time
2024-09-26T11:23:52.000
Inquiry Name
Mayor
Brief Description
Submit opinions and suggestions for the Mayor, including those about City government processes. Sign up for email or text updates from Mayor Adams.
160681017
Unique Id: 160681017 • Date: 2024-09-26T00:00:00.000 • Time: 11:22:35 AM
Unique Id
160681017
Date
2024-09-26T00:00:00.000
Time
11:22:35 AM
Date Time
2024-09-26T11:22:35.000
Inquiry Name
Recycling Rules
Brief Description
Learn about materials that must be recycled and how to place them out for collection.
160681018
Unique Id: 160681018 • Date: 2024-09-26T00:00:00.000 • Time: 11:23:29 AM
Unique Id
160681018
Date
2024-09-26T00:00:00.000
Time
11:23:29 AM
Date Time
2024-09-26T11:23:29.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
160681019
Unique Id: 160681019 • Date: 2024-09-26T00:00:00.000 • Time: 11:03:53 AM
Unique Id
160681019
Date
2024-09-26T00:00:00.000
Time
11:03:53 AM
Date Time
2024-09-26T11:03:53.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
160681020
Unique Id: 160681020 • Date: 2024-09-26T00:00:00.000 • Time: 11:23:08 AM
Unique Id
160681020
Date
2024-09-26T00:00:00.000
Time
11:23:08 AM
Date Time
2024-09-26T11:23:08.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a fire hydrant that is leaking or running, damaged, missing, misused, or damaged fender post.
160681021
Unique Id: 160681021 • Date: 2024-09-26T00:00:00.000 • Time: 11:21:41 AM
Unique Id
160681021
Date
2024-09-26T00:00:00.000
Time
11:21:41 AM
Date Time
2024-09-26T11:21:41.000
Inquiry Name
Adult Protective Services
Brief Description
Get help for an adult age 18 or older who has mental or physical disabilities or make a complaint about the Adult Protective Services program.
160681022
Unique Id: 160681022 • Date: 2024-09-26T00:00:00.000 • Time: 11:18:33 AM
Unique Id
160681022
Date
2024-09-26T00:00:00.000
Time
11:18:33 AM
Date Time
2024-09-26T11:18:33.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
160681023
Unique Id: 160681023 • Date: 2024-09-26T00:00:00.000 • Time: 11:18:01 AM
Unique Id
160681023
Date
2024-09-26T00:00:00.000
Time
11:18:01 AM
Date Time
2024-09-26T11:18:01.000
Inquiry Name
Leaf and Yard Waste Disposal
Brief Description
Learn how to get rid of leaves, grass clippings, and small twigs.
160681024
Unique Id: 160681024 • Date: 2024-09-26T00:00:00.000 • Time: 11:23:21 AM
Unique Id
160681024
Date
2024-09-26T00:00:00.000
Time
11:23:21 AM
Date Time
2024-09-26T11:23:21.000
Inquiry Name
Mold Complaint
Brief Description
Report mold in an apartment, loft, commercial, or abandoned building.
160681025
Unique Id: 160681025 • Date: 2024-09-26T00:00:00.000 • Time: 11:23:17 AM
Unique Id
160681025
Date
2024-09-26T00:00:00.000
Time
11:23:17 AM
Date Time
2024-09-26T11:23:17.000
Inquiry Name
Legal Assistance
Brief Description
Get a lawyer referral, free legal services, and answers to questions about the law and courts. Connect with Tenant Helpline for advice and assistance.
160681026
Unique Id: 160681026 • Date: 2024-09-26T00:00:00.000 • Time: 11:24:39 AM
Unique Id
160681026
Date
2024-09-26T00:00:00.000
Time
11:24:39 AM
Date Time
2024-09-26T11:24:39.000
Inquiry Name
Street Light Complaint
Brief Description
Report a problem with a street light.
160681027
Unique Id: 160681027 • Date: 2024-09-26T00:00:00.000 • Time: 11:22:25 AM
Unique Id
160681027
Date
2024-09-26T00:00:00.000
Time
11:22:25 AM
Date Time
2024-09-26T11:22:25.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a MetroCard or bus or subway run by the Metropolitan Transportation Authority (MTA).
160681028
Unique Id: 160681028 • Date: 2024-09-26T00:00:00.000 • Time: 11:22:42 AM
Unique Id
160681028
Date
2024-09-26T00:00:00.000
Time
11:22:42 AM
Date Time
2024-09-26T11:22:42.000
Inquiry Name
Traffic Ticket
Brief Description
Learn how to pay or dispute non-criminal moving violations.
160681029
Unique Id: 160681029 • Date: 2024-09-26T00:00:00.000 • Time: 11:24:27 AM
Unique Id
160681029
Date
2024-09-26T00:00:00.000
Time
11:24:27 AM
Date Time
2024-09-26T11:24:27.000
Inquiry Name
Street Sweeping Complaint
Brief Description
Report missed or inadequate street cleaning.
160681030
Unique Id: 160681030 • Date: 2024-09-26T00:00:00.000 • Time: 11:20:55 AM
Unique Id
160681030
Date
2024-09-26T00:00:00.000
Time
11:20:55 AM
Date Time
2024-09-26T11:20:55.000
Inquiry Name
City Marshals
Brief Description
Learn about contacting a City Marshal.
160681031
Unique Id: 160681031 • Date: 2024-09-26T00:00:00.000 • Time: 11:18:41 AM
Unique Id
160681031
Date
2024-09-26T00:00:00.000
Time
11:18:41 AM
Date Time
2024-09-26T11:18:41.000
Inquiry Name
Immigrant Assistance
Brief Description
Learn about services and benefits available to immigrants.
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