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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Showing 50 real records
Metropolitan Transportation Authority
Unique Id: 88441132 • Date: 2012-11-02T00:00:00.000 • Time: 9:03:34 PM
Unique Id
88441132
Date
2012-11-02T00:00:00.000
Time
9:03:34 PM
Date Time
2012-11-02T21:03:34.000
Agency
MTA
Agency Name
Metropolitan Transportation Authority
Inquiry Name
MetroCard - Information and Complaint
Brief Description
Information or complaint about MetroCards, vending machines, and refunds.
Call Resolution
Referral
NYC Emergency Management
Unique Id: 88441133 • Date: 2012-11-02T00:00:00.000 • Time: 9:06:52 PM
Unique Id
88441133
Date
2012-11-02T00:00:00.000
Time
9:06:52 PM
Date Time
2012-11-02T21:06:52.000
Agency
NYCEM
Agency Name
NYC Emergency Management
Inquiry Name
Shelter for Hurricane Victims without Heat
Brief Description
Warm shelter is available for New York City residents without heat in their storm-damaged homes.
Call Resolution
Routed to Web Page
City University of New York (CUNY)
Unique Id: 88441134 • Date: 2012-11-02T00:00:00.000 • Time: 9:15:12 PM
Unique Id
88441134
Date
2012-11-02T00:00:00.000
Time
9:15:12 PM
Date Time
2012-11-02T21:15:12.000
Agency
CUNY
Agency Name
City University of New York (CUNY)
Inquiry Name
Find a CUNY College
Brief Description
Locations of City University of New York colleges across the five boroughs.
Call Resolution
Facility Finder
National Park Service
Unique Id: 88441135 • Date: 2012-11-02T00:00:00.000 • Time: 9:16:18 PM
Unique Id
88441135
Date
2012-11-02T00:00:00.000
Time
9:16:18 PM
Date Time
2012-11-02T21:16:18.000
Agency
NPS
Agency Name
National Park Service
Inquiry Name
Statue of Liberty Visitor Information
Brief Description
Tourist information about the Statue of Liberty.
Call Resolution
Referral
New York City Police Department
Unique Id: 88441136 • Date: 2012-11-02T00:00:00.000 • Time: 9:20:38 PM
Unique Id
88441136
Date
2012-11-02T00:00:00.000
Time
9:20:38 PM
Date Time
2012-11-02T21:20:38.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
Human Resources Administration
Unique Id: 88441137 • Date: 2012-11-02T00:00:00.000 • Time: 9:31:24 PM
Unique Id
88441137
Date
2012-11-02T00:00:00.000
Time
9:31:24 PM
Date Time
2012-11-02T21:31:24.000
Agency
HRA
Agency Name
Human Resources Administration
Inquiry Name
SNAP Replacement for Food Lost Due to Hurricane
Brief Description
Information for food stamp recipients who lost food because of the hurricane.
Call Resolution
Information Provided
Department of Consumer Affairs
Unique Id: 88441138 • Date: 2012-11-02T00:00:00.000 • Time: 9:34:20 PM
Unique Id
88441138
Date
2012-11-02T00:00:00.000
Time
9:34:20 PM
Date Time
2012-11-02T21:34:20.000
Agency
DCA
Agency Name
Department of Consumer Affairs
Inquiry Name
Gas Station Complaint
Brief Description
Complaint about a gas station.
Call Resolution
Alert Information Provided
Con Edison
Unique Id: 88441139 • Date: 2012-11-02T00:00:00.000 • Time: 9:35:56 PM
Unique Id
88441139
Date
2012-11-02T00:00:00.000
Time
9:35:56 PM
Date Time
2012-11-02T21:35:56.000
Agency
CONED
Agency Name
Con Edison
Inquiry Name
Con Ed Power Outage or Blackout
Brief Description
Outage or blackout in any part of New York City except the Rockaways.
Call Resolution
Referral
Verizon
Unique Id: 88441140 • Date: 2012-11-02T00:00:00.000 • Time: 9:38:52 PM
Unique Id
88441140
Date
2012-11-02T00:00:00.000
Time
9:38:52 PM
Date Time
2012-11-02T21:38:52.000
Agency
VERIZON
Agency Name
Verizon
Inquiry Name
Verizon Landline Assistance
Brief Description
Service for Verizon landline customers.
Call Resolution
Referral
Department of Buildings
Unique Id: 88441141 • Date: 2012-11-02T00:00:00.000 • Time: 9:39:06 PM
Unique Id
88441141
Date
2012-11-02T00:00:00.000
Time
9:39:06 PM
Date Time
2012-11-02T21:39:06.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
General Contractor Registration
Brief Description
Information for general contractors for one-, two-, or three-family homes on registering with the Department of Buildings.
Call Resolution
Referral
Department of Consumer Affairs
Unique Id: 88441142 • Date: 2012-11-02T00:00:00.000 • Time: 9:49:41 PM
Unique Id
88441142
Date
2012-11-02T00:00:00.000
Time
9:49:41 PM
Date Time
2012-11-02T21:49:41.000
Agency
DCA
Agency Name
Department of Consumer Affairs
Inquiry Name
Home Improvement Contractor Complaint
Brief Description
Consumer complaint about a home improvement contractor working on residential property.
Call Resolution
CSMS SR
Department of Consumer Affairs
Unique Id: 88441143 • Date: 2012-11-02T00:00:00.000 • Time: 9:50:38 PM
Unique Id
88441143
Date
2012-11-02T00:00:00.000
Time
9:50:38 PM
Date Time
2012-11-02T21:50:38.000
Agency
DCA
Agency Name
Department of Consumer Affairs
Inquiry Name
Gas Station Complaint
Brief Description
Complaint about a gas station.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 88441144 • Date: 2012-11-02T00:00:00.000 • Time: 9:52:18 PM
Unique Id
88441144
Date
2012-11-02T00:00:00.000
Time
9:52:18 PM
Date Time
2012-11-02T21:52:18.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
Department of Housing Preservation and Development
Unique Id: 88441145 • Date: 2012-11-02T00:00:00.000 • Time: 9:53:50 PM
Unique Id
88441145
Date
2012-11-02T00:00:00.000
Time
9:53:50 PM
Date Time
2012-11-02T21:53:50.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Heat Complaint - Residential Building - Inadequate Heat
Brief Description
Complaint that an apartment, house, or single room occupancy is too cold.
Call Resolution
Universal Intake SR
Federal Emergency Management Agency
Unique Id: 88441146 • Date: 2012-11-02T00:00:00.000 • Time: 10:01:44 PM
Unique Id
88441146
Date
2012-11-02T00:00:00.000
Time
10:01:44 PM
Date Time
2012-11-02T22:01:44.000
Agency
FEMA
Agency Name
Federal Emergency Management Agency
Inquiry Name
Disaster Assistance for Hurricane Sandy Damage
Brief Description
Application deadline for financial assistance from FEMA was April 13, 2013.
Call Resolution
Referral
3-1-1 Call Center
Unique Id: 88441147 • Date: 2012-11-02T00:00:00.000 • Time: 10:05:24 PM
Unique Id
88441147
Date
2012-11-02T00:00:00.000
Time
10:05:24 PM
Date Time
2012-11-02T22:05:24.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
Fire Department of New York
Unique Id: 88441148 • Date: 2012-11-02T00:00:00.000 • Time: 10:06:52 PM
Unique Id
88441148
Date
2012-11-02T00:00:00.000
Time
10:06:52 PM
Date Time
2012-11-02T22:06:52.000
Agency
FDNY
Agency Name
Fire Department of New York
Inquiry Name
Ambulance Patient Locator
Brief Description
Find out which hospital an ambulance transported a patient to using the patient's pick-up location.
Call Resolution
Referral
Department of Transportation
Unique Id: 88441149 • Date: 2012-11-02T00:00:00.000 • Time: 10:09:06 PM
Unique Id
88441149
Date
2012-11-02T00:00:00.000
Time
10:09:06 PM
Date Time
2012-11-02T22:09:06.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
HOV Lane Information
Brief Description
Information about New York City traffic lanes designated for buses and passenger vehicles with multiple people.
Call Resolution
Alert Information Provided
Department of Transportation
Unique Id: 88441150 • Date: 2012-11-02T00:00:00.000 • Time: 10:11:16 PM
Unique Id
88441150
Date
2012-11-02T00:00:00.000
Time
10:11:16 PM
Date Time
2012-11-02T22:11:16.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
HOV Lane Information
Brief Description
Information about New York City traffic lanes designated for buses and passenger vehicles with multiple people.
Call Resolution
Alert Information Provided
Department of Consumer Affairs
Unique Id: 88441151 • Date: 2012-11-02T00:00:00.000 • Time: 10:12:26 PM
Unique Id
88441151
Date
2012-11-02T00:00:00.000
Time
10:12:26 PM
Date Time
2012-11-02T22:12:26.000
Agency
DCA
Agency Name
Department of Consumer Affairs
Inquiry Name
Gas Station Complaint
Brief Description
Complaint about a gas station.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 88441152 • Date: 2012-11-02T00:00:00.000 • Time: 10:24:26 PM
Unique Id
88441152
Date
2012-11-02T00:00:00.000
Time
10:24:26 PM
Date Time
2012-11-02T22:24:26.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
Metropolitan Transportation Authority
Unique Id: 88441153 • Date: 2012-11-02T00:00:00.000 • Time: 10:28:54 PM
Unique Id
88441153
Date
2012-11-02T00:00:00.000
Time
10:28:54 PM
Date Time
2012-11-02T22:28:54.000
Agency
MTA
Agency Name
Metropolitan Transportation Authority
Inquiry Name
Bus or Subway - Information and Complaint
Brief Description
Information or complaint about City buses and subways.
Call Resolution
Referral
NYS Homes and Community Renewal
Unique Id: 88441154 • Date: 2012-11-02T00:00:00.000 • Time: 10:29:46 PM
Unique Id
88441154
Date
2012-11-02T00:00:00.000
Time
10:29:46 PM
Date Time
2012-11-02T22:29:46.000
Agency
HCR
Agency Name
NYS Homes and Community Renewal
Inquiry Name
Rent Information Line
Brief Description
Information for tenants and landlords of rent regulated homes, including rent controlled apartments.
Call Resolution
Information Provided
Con Edison
Unique Id: 88441155 • Date: 2012-11-02T00:00:00.000 • Time: 10:32:14 PM
Unique Id
88441155
Date
2012-11-02T00:00:00.000
Time
10:32:14 PM
Date Time
2012-11-02T22:32:14.000
Agency
CONED
Agency Name
Con Edison
Inquiry Name
Con Ed Electric Customer Service
Brief Description
Billing questions and meter information for all of New York City except the Rockaways.
Call Resolution
Referral
New York City Police Department
Unique Id: 88441156 • Date: 2012-11-02T00:00:00.000 • Time: 10:35:56 PM
Unique Id
88441156
Date
2012-11-02T00:00:00.000
Time
10:35:56 PM
Date Time
2012-11-02T22:35:56.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Dangerous Location or Situation
Brief Description
Report a dangerous situation to 911.
Call Resolution
Hot Transfer 911
Metropolitan Transportation Authority
Unique Id: 88441157 • Date: 2012-11-02T00:00:00.000 • Time: 10:40:03 PM
Unique Id
88441157
Date
2012-11-02T00:00:00.000
Time
10:40:03 PM
Date Time
2012-11-02T22:40:03.000
Agency
MTA
Agency Name
Metropolitan Transportation Authority
Inquiry Name
Bus or Subway - Information and Complaint
Brief Description
Information or complaint about City buses and subways.
Call Resolution
Referral
Con Edison
Unique Id: 88441158 • Date: 2012-11-02T00:00:00.000 • Time: 10:41:12 PM
Unique Id
88441158
Date
2012-11-02T00:00:00.000
Time
10:41:12 PM
Date Time
2012-11-02T22:41:12.000
Agency
CONED
Agency Name
Con Edison
Inquiry Name
Con Ed Gas Billing Inquiry
Brief Description
Questions about gas bills from customers in the Bronx, Manhattan and parts of Queens.
Call Resolution
Referral
Department of Health and Mental Hygiene
Unique Id: 88441159 • Date: 2012-11-02T00:00:00.000 • Time: 10:43:38 PM
Unique Id
88441159
Date
2012-11-02T00:00:00.000
Time
10:43:38 PM
Date Time
2012-11-02T22:43:38.000
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Inquiry Name
Evacuation of Long-Term Care Facilities
Brief Description
Locate a patient from a health care facility.
Call Resolution
Referral
Department of Housing Preservation and Development
Unique Id: 88441160 • Date: 2012-11-02T00:00:00.000 • Time: 10:45:16 PM
Unique Id
88441160
Date
2012-11-02T00:00:00.000
Time
10:45:16 PM
Date Time
2012-11-02T22:45:16.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Heat Complaint - Residential Building - Inadequate Heat
Brief Description
Complaint that an apartment, house, or single room occupancy is too cold.
Call Resolution
Universal Intake SR
3-1-1 Call Center
Unique Id: 88441161 • Date: 2012-11-02T00:00:00.000 • Time: 10:53:12 PM
Unique Id
88441161
Date
2012-11-02T00:00:00.000
Time
10:53:12 PM
Date Time
2012-11-02T22:53:12.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Service Request Status - General
Brief Description
Status of most Service Requests filed with 311.
Call Resolution
Routed to Web Page
New York City Police Department
Unique Id: 88441162 • Date: 2012-11-02T00:00:00.000 • Time: 10:55:48 PM
Unique Id
88441162
Date
2012-11-02T00:00:00.000
Time
10:55:48 PM
Date Time
2012-11-02T22:55:48.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
Fire Department of New York
Unique Id: 88441163 • Date: 2012-11-02T00:00:00.000 • Time: 2:59:33 PM
Unique Id
88441163
Date
2012-11-02T00:00:00.000
Time
2:59:33 PM
Date Time
2012-11-02T14:59:33.000
Agency
FDNY
Agency Name
Fire Department of New York
Inquiry Name
Fire Investigation or Fire Marshal Report
Brief Description
Request for a Fire Investigation and Fire Marshal Report.
Call Resolution
Referral
Department of Finance
Unique Id: 88441164 • Date: 2012-11-02T00:00:00.000 • Time: 3:15:01 PM
Unique Id
88441164
Date
2012-11-02T00:00:00.000
Time
3:15:01 PM
Date Time
2012-11-02T15:15:01.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Parking Ticket Lookup - Ticket or Plate Number Known
Brief Description
Status of a parking ticket. Must know ticket or license plate number.
Call Resolution
Routed to Web Page
Department of Finance
Unique Id: 88441165 • Date: 2012-11-02T00:00:00.000 • Time: 3:17:45 PM
Unique Id
88441165
Date
2012-11-02T00:00:00.000
Time
3:17:45 PM
Date Time
2012-11-02T15:17:45.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Parking Ticket Payment Problem or Penalty Adjustment
Brief Description
Help with a parking ticket payment problem.
Call Resolution
Internal Transfer
Metropolitan Transportation Authority
Unique Id: 88441166 • Date: 2012-11-02T00:00:00.000 • Time: 3:17:55 PM
Unique Id
88441166
Date
2012-11-02T00:00:00.000
Time
3:17:55 PM
Date Time
2012-11-02T15:17:55.000
Agency
MTA
Agency Name
Metropolitan Transportation Authority
Inquiry Name
Bus or Subway - Information and Complaint
Brief Description
Information or complaint about City buses and subways.
Call Resolution
Referral
Department of Transportation
Unique Id: 88441167 • Date: 2012-11-02T00:00:00.000 • Time: 3:18:35 PM
Unique Id
88441167
Date
2012-11-02T00:00:00.000
Time
3:18:35 PM
Date Time
2012-11-02T15:18:35.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
HOV Lane Information
Brief Description
Information about New York City traffic lanes designated for buses and passenger vehicles with multiple people.
Call Resolution
Alert Information Provided
Board of Elections
Unique Id: 88441169 • Date: 2012-11-02T00:00:00.000 • Time: 3:09:31 PM
Unique Id
88441169
Date
2012-11-02T00:00:00.000
Time
3:09:31 PM
Date Time
2012-11-02T15:09:31.000
Agency
BOE
Agency Name
Board of Elections
Inquiry Name
Find a Poll Site
Brief Description
Find a polling site based on your registered home address.
Call Resolution
Routed to Web Page
Metropolitan Transportation Authority
Unique Id: 88441170 • Date: 2012-11-02T00:00:00.000 • Time: 3:15:35 PM
Unique Id
88441170
Date
2012-11-02T00:00:00.000
Time
3:15:35 PM
Date Time
2012-11-02T15:15:35.000
Agency
MTA
Agency Name
Metropolitan Transportation Authority
Inquiry Name
Bus or Subway - Information and Complaint
Brief Description
Information or complaint about City buses and subways.
Call Resolution
Referral
Department of City Planning
Unique Id: 88441171 • Date: 2012-11-02T00:00:00.000 • Time: 3:12:57 PM
Unique Id
88441171
Date
2012-11-02T00:00:00.000
Time
3:12:57 PM
Date Time
2012-11-02T15:12:57.000
Agency
DCP
Agency Name
Department of City Planning
Inquiry Name
Locate an Elected Official
Brief Description
Information about elected officials on the City, State, and Federal level.
Call Resolution
Routed to Web Page
Department of Housing Preservation and Development
Unique Id: 88441172 • Date: 2012-11-02T00:00:00.000 • Time: 3:33:51 PM
Unique Id
88441172
Date
2012-11-02T00:00:00.000
Time
3:33:51 PM
Date Time
2012-11-02T15:33:51.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Heat Complaint - Residential Building - Inadequate Heat
Brief Description
Complaint that an apartment, house, or single room occupancy is too cold.
Call Resolution
Internal Transfer
Human Resources Administration
Unique Id: 88441173 • Date: 2012-11-02T00:00:00.000 • Time: 3:24:55 PM
Unique Id
88441173
Date
2012-11-02T00:00:00.000
Time
3:24:55 PM
Date Time
2012-11-02T15:24:55.000
Agency
HRA
Agency Name
Human Resources Administration
Inquiry Name
HEAP - Homebound Individuals
Brief Description
Home energy assistance for a homebound person.
Call Resolution
Information Provided
Department of Housing Preservation and Development
Unique Id: 88441174 • Date: 2012-11-02T00:00:00.000 • Time: 3:25:45 PM
Unique Id
88441174
Date
2012-11-02T00:00:00.000
Time
3:25:45 PM
Date Time
2012-11-02T15:25:45.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Landlord Complaint - Maintenance
Brief Description
Report of a housing maintenance problem.
Call Resolution
Information Provided
3-1-1 Call Center
Unique Id: 88441175 • Date: 2012-11-02T00:00:00.000 • Time: 3:42:55 PM
Unique Id
88441175
Date
2012-11-02T00:00:00.000
Time
3:42:55 PM
Date Time
2012-11-02T15:42:55.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Outside of 311 Jurisdiction
Brief Description
Hidden service for activity coding.
Call Resolution
Out of 3-1-1 Jurisdiction
New Jersey Transit
Unique Id: 88441176 • Date: 2012-11-02T00:00:00.000 • Time: 3:46:00 PM
Unique Id
88441176
Date
2012-11-02T00:00:00.000
Time
3:46:00 PM
Date Time
2012-11-02T15:46:00.000
Agency
NJT
Agency Name
New Jersey Transit
Inquiry Name
New Jersey Transit - Information and Complaint
Brief Description
Information or complaint about the New Jersey Transit bus and train system.
Call Resolution
Referral
Department of Consumer Affairs
Unique Id: 88441177 • Date: 2012-11-02T00:00:00.000 • Time: 3:46:09 PM
Unique Id
88441177
Date
2012-11-02T00:00:00.000
Time
3:46:09 PM
Date Time
2012-11-02T15:46:09.000
Agency
DCA
Agency Name
Department of Consumer Affairs
Inquiry Name
Gas Station Complaint
Brief Description
Complaint about a gas station.
Call Resolution
Alert Information Provided
Metropolitan Transportation Authority
Unique Id: 88441178 • Date: 2012-11-02T00:00:00.000 • Time: 3:27:15 PM
Unique Id
88441178
Date
2012-11-02T00:00:00.000
Time
3:27:15 PM
Date Time
2012-11-02T15:27:15.000
Agency
MTA
Agency Name
Metropolitan Transportation Authority
Inquiry Name
Bus or Subway - Information and Complaint
Brief Description
Information or complaint about City buses and subways.
Call Resolution
Information Provided
Community Affairs Unit
Unique Id: 88441179 • Date: 2012-11-02T00:00:00.000 • Time: 3:29:13 PM
Unique Id
88441179
Date
2012-11-02T00:00:00.000
Time
3:29:13 PM
Date Time
2012-11-02T15:29:13.000
Agency
CAU
Agency Name
Community Affairs Unit
Inquiry Name
Hurricane Sandy Food, Water, and Supplies Distribution
Brief Description
Request for the location of distributing free packaged meals, drinking water, and essential supplies.
Call Resolution
Information Provided
Human Resources Administration
Unique Id: 88441180 • Date: 2012-11-02T00:00:00.000 • Time: 3:33:50 PM
Unique Id
88441180
Date
2012-11-02T00:00:00.000
Time
3:33:50 PM
Date Time
2012-11-02T15:33:50.000
Agency
HRA
Agency Name
Human Resources Administration
Inquiry Name
Find a Food Pantry or Soup Kitchen
Brief Description
Locations where people in need can get food.
Call Resolution
Information Provided
Human Resources Administration
Unique Id: 88441181 • Date: 2012-11-02T00:00:00.000 • Time: 3:37:59 PM
Unique Id
88441181
Date
2012-11-02T00:00:00.000
Time
3:37:59 PM
Date Time
2012-11-02T15:37:59.000
Agency
HRA
Agency Name
Human Resources Administration
Inquiry Name
Division Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Information Provided
Human Resources Administration
Unique Id: 88441182 • Date: 2012-11-02T00:00:00.000 • Time: 3:39:27 PM
Unique Id
88441182
Date
2012-11-02T00:00:00.000
Time
3:39:27 PM
Date Time
2012-11-02T15:39:27.000
Agency
HRA
Agency Name
Human Resources Administration
Inquiry Name
Division Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Information Provided
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