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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
New York City Police Department
Unique Id: 100064277 • Date: 2014-03-30T00:00:00.000 • Time: 6:45:57 AM
Unique Id
100064277
Date
2014-03-30T00:00:00.000
Time
6:45:57 AM
Date Time
2014-03-30T06:45:57.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Alarm In Progress
Brief Description
Report an alarm in progress. Requires immediate transfer to 911.
Call Resolution
Hot Transfer 911
Community Boards
Unique Id: 100064279 • Date: 2014-03-30T00:00:00.000 • Time: 3:32:35 PM
Unique Id
100064279
Date
2014-03-30T00:00:00.000
Time
3:32:35 PM
Date Time
2014-03-30T15:32:35.000
Agency
CB
Agency Name
Community Boards
Inquiry Name
Division Referral
Brief Description
Hidden service for activity coding.
Call Resolution
Caller Hung Up
Department of Finance
Unique Id: 100064280 • Date: 2014-03-30T00:00:00.000 • Time: 3:51:20 PM
Unique Id
100064280
Date
2014-03-30T00:00:00.000
Time
3:51:20 PM
Date Time
2014-03-30T15:51:20.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Find a Towed Vehicle - Plate Number Unknown - NYPD
Brief Description
For NYPD tows, find location of a vehicle that may have been towed if you do not know the license plate number.
Call Resolution
Information Provided
Department of Transportation
Unique Id: 100064407 • Date: 2014-03-30T00:00:00.000 • Time: 9:30:26 PM
Unique Id
100064407
Date
2014-03-30T00:00:00.000
Time
9:30:26 PM
Date Time
2014-03-30T21:30:26.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Pothole on Street
Brief Description
Report a pothole on a street.
Call Resolution
Routed to Web Page
3-1-1 Call Center
Unique Id: 100064281 • Date: 2014-03-30T00:00:00.000 • Time: 9:42:14 AM
Unique Id
100064281
Date
2014-03-30T00:00:00.000
Time
9:42:14 AM
Date Time
2014-03-30T09:42:14.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Find an Event - General
Brief Description
Information about events held in New York City, including fairs, parades, road races, and government meetings.
Call Resolution
Information Provided
Department of Homeless Services
Unique Id: 100064283 • Date: 2014-03-30T00:00:00.000 • Time: 6:03:10 PM
Unique Id
100064283
Date
2014-03-30T00:00:00.000
Time
6:03:10 PM
Date Time
2014-03-30T18:03:10.000
Agency
DHS
Agency Name
Department of Homeless Services
Inquiry Name
Homelessness Prevention through HomeBase
Brief Description
Assistance from HomeBase for people at risk of becoming homeless.
Call Resolution
Information Provided
Department of Transportation
Unique Id: 100064284 • Date: 2014-03-30T00:00:00.000 • Time: 4:11:55 PM
Unique Id
100064284
Date
2014-03-30T00:00:00.000
Time
4:11:55 PM
Date Time
2014-03-30T16:11:55.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Parking Sign Locator
Brief Description
Parking sign information for any New York City block.
Call Resolution
Information Provided
Department of Housing Preservation and Development
Unique Id: 100064285 • Date: 2014-03-30T00:00:00.000 • Time: 10:34:10 AM
Unique Id
100064285
Date
2014-03-30T00:00:00.000
Time
10:34:10 AM
Date Time
2014-03-30T10:34:10.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem inside an apartment.
Call Resolution
Internal Transfer
Department of Health and Mental Hygiene
Unique Id: 100064287 • Date: 2014-03-30T00:00:00.000 • Time: 9:51:04 AM
Unique Id
100064287
Date
2014-03-30T00:00:00.000
Time
9:51:04 AM
Date Time
2014-03-30T09:51:04.000
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Inquiry Name
Division Referral
Brief Description
Hidden service for activity coding.
Call Resolution
Agency Closed
Department of Environmental Protection
Unique Id: 100064288 • Date: 2014-03-30T00:00:00.000 • Time: 12:46:28 PM
Unique Id
100064288
Date
2014-03-30T00:00:00.000
Time
12:46:28 PM
Date Time
2014-03-30T12:46:28.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Fire Hydrant Running Full
Brief Description
Report a fire hydrant that is running at full blast.
Call Resolution
Universal Intake SR
Department of Housing Preservation and Development
Unique Id: 100064289 • Date: 2014-03-30T00:00:00.000 • Time: 6:51:54 PM
Unique Id
100064289
Date
2014-03-30T00:00:00.000
Time
6:51:54 PM
Date Time
2014-03-30T18:51:54.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem inside an apartment.
Call Resolution
Routed to Web Page
Department of Homeless Services
Unique Id: 100064290 • Date: 2014-03-30T00:00:00.000 • Time: 12:03:11 PM
Unique Id
100064290
Date
2014-03-30T00:00:00.000
Time
12:03:11 PM
Date Time
2014-03-30T12:03:11.000
Agency
DHS
Agency Name
Department of Homeless Services
Inquiry Name
Homeless Shelter Intake for Single Adults
Brief Description
Apply for shelter for single homeless adults 18 and older.
Call Resolution
Information Provided
Department of Environmental Protection
Unique Id: 100064291 • Date: 2014-03-30T00:00:00.000 • Time: 12:52:38 PM
Unique Id
100064291
Date
2014-03-30T00:00:00.000
Time
12:52:38 PM
Date Time
2014-03-30T12:52:38.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Alarm Noise - Past or Chronic
Brief Description
Report an alarm that goes off too often or for too long.
Call Resolution
Internal Transfer
Department of Environmental Protection
Unique Id: 100064292 • Date: 2014-03-30T00:00:00.000 • Time: 11:14:29 AM
Unique Id
100064292
Date
2014-03-30T00:00:00.000
Time
11:14:29 AM
Date Time
2014-03-30T11:14:29.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Fire Hydrant Leaking
Brief Description
Report a fire hydrant that is leaking a small amount of water when shut off.
Call Resolution
Universal Intake SR
3-1-1 Call Center
Unique Id: 100064293 • Date: 2014-03-30T00:00:00.000 • Time: 8:18:23 AM
Unique Id
100064293
Date
2014-03-30T00:00:00.000
Time
8:18:23 AM
Date Time
2014-03-30T08:18:23.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Comment for the Mayor
Brief Description
Opinions and suggestions for the Mayor, including those about City government processes.
Call Resolution
CSMS SR
Department of Transportation
Unique Id: 100064294 • Date: 2014-03-30T00:00:00.000 • Time: 10:38:32 PM
Unique Id
100064294
Date
2014-03-30T00:00:00.000
Time
10:38:32 PM
Date Time
2014-03-30T22:38:32.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Painted Sidewalk Condition
Brief Description
Report a sidewalk that has been painted.
Call Resolution
CSMS SR
Department of Transportation
Unique Id: 100064295 • Date: 2014-03-30T00:00:00.000 • Time: 11:07:59 AM
Unique Id
100064295
Date
2014-03-30T00:00:00.000
Time
11:07:59 AM
Date Time
2014-03-30T11:07:59.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Traffic or Pedestrian Signal Condition
Brief Description
Report a traffic or pedestrian signal condition.
Call Resolution
Internal Transfer
Department of Health and Mental Hygiene
Unique Id: 100064296 • Date: 2014-03-30T00:00:00.000 • Time: 1:24:12 PM
Unique Id
100064296
Date
2014-03-30T00:00:00.000
Time
1:24:12 PM
Date Time
2014-03-30T13:24:12.000
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Inquiry Name
Division Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100064297 • Date: 2014-03-31T00:00:00.000 • Time: 1:27:06 AM
Unique Id
100064297
Date
2014-03-31T00:00:00.000
Time
1:27:06 AM
Date Time
2014-03-31T01:27:06.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Dangerous Location or Situation
Brief Description
Report a dangerous situation to 911.
Call Resolution
Hot Transfer 911
Department of Environmental Protection
Unique Id: 100064298 • Date: 2014-03-30T00:00:00.000 • Time: 2:36:12 AM
Unique Id
100064298
Date
2014-03-30T00:00:00.000
Time
2:36:12 AM
Date Time
2014-03-30T02:36:12.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Water in Basement - More Than One Foot - Priority
Brief Description
Report more than 1 foot of water in a basement.
Call Resolution
Information Provided
Department of Housing Preservation and Development
Unique Id: 100064299 • Date: 2014-03-30T00:00:00.000 • Time: 2:16:51 PM
Unique Id
100064299
Date
2014-03-30T00:00:00.000
Time
2:16:51 PM
Date Time
2014-03-30T14:16:51.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem inside an apartment.
Call Resolution
Routed to Web Page
New York City Police Department
Unique Id: 100064300 • Date: 2014-03-30T00:00:00.000 • Time: 2:22:47 AM
Unique Id
100064300
Date
2014-03-30T00:00:00.000
Time
2:22:47 AM
Date Time
2014-03-30T02:22:47.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Street or Sidewalk
Brief Description
Report noise from the street or sidewalk, including traffic.
Call Resolution
CSMS SR
Department of Buildings
Unique Id: 100064301 • Date: 2014-03-30T00:00:00.000 • Time: 5:26:59 PM
Unique Id
100064301
Date
2014-03-30T00:00:00.000
Time
5:26:59 PM
Date Time
2014-03-30T17:26:59.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Schedule a Plan Examiner Appointment
Brief Description
Request an appointment with a Plan Examiner.
Call Resolution
Appointment
Department of Housing Preservation and Development
Unique Id: 100064302 • Date: 2014-03-30T00:00:00.000 • Time: 5:30:02 AM
Unique Id
100064302
Date
2014-03-30T00:00:00.000
Time
5:30:02 AM
Date Time
2014-03-30T05:30:02.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Lead Paint Complaint - Apartment in Residential Building with 3 or More Units
Brief Description
Report peeling or chipped paint in an apartment in a privately owned building with three or more apartments.
Call Resolution
Information Provided
Department of Transportation
Unique Id: 100064303 • Date: 2014-03-30T00:00:00.000 • Time: 11:56:27 PM
Unique Id
100064303
Date
2014-03-30T00:00:00.000
Time
11:56:27 PM
Date Time
2014-03-30T23:56:27.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Traffic or Pedestrian Signal - Wires Exposed - Priority
Brief Description
Report exposed wiring or an open electrical control box on a traffic or pedestrian signal pole.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100064304 • Date: 2014-03-30T00:00:00.000 • Time: 1:48:24 PM
Unique Id
100064304
Date
2014-03-30T00:00:00.000
Time
1:48:24 PM
Date Time
2014-03-30T13:48:24.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Hot Transfer 911
Brief Description
Requires immediate transfer to 911.
Call Resolution
Hot Transfer 911
Department of Housing Preservation and Development
Unique Id: 100064305 • Date: 2014-03-30T00:00:00.000 • Time: 5:40:38 PM
Unique Id
100064305
Date
2014-03-30T00:00:00.000
Time
5:40:38 PM
Date Time
2014-03-30T17:40:38.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Heat or Hot Water Complaint in Apartment
Brief Description
Report a heat or hot water problem in an apartment.
Call Resolution
Routed to Web Page
Department of Housing Preservation and Development
Unique Id: 100064306 • Date: 2014-03-30T00:00:00.000 • Time: 4:57:59 AM
Unique Id
100064306
Date
2014-03-30T00:00:00.000
Time
4:57:59 AM
Date Time
2014-03-30T04:57:59.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Heat or Hot Water Complaint in Apartment
Brief Description
Report a heat or hot water problem in an apartment.
Call Resolution
Routed to Web Page
Department of Parks and Recreation
Unique Id: 100064307 • Date: 2014-03-30T00:00:00.000 • Time: 8:21:25 PM
Unique Id
100064307
Date
2014-03-30T00:00:00.000
Time
8:21:25 PM
Date Time
2014-03-30T20:21:25.000
Agency
DPR
Agency Name
Department of Parks and Recreation
Inquiry Name
Tree Pruning - General Information
Brief Description
Information about the type of tree pruning provided by the City.
Call Resolution
Information Provided
Association of the Bar of the City of New York
Unique Id: 100064308 • Date: 2014-03-30T00:00:00.000 • Time: 6:30:42 PM
Unique Id
100064308
Date
2014-03-30T00:00:00.000
Time
6:30:42 PM
Date Time
2014-03-30T18:30:42.000
Agency
BAROFNYC
Agency Name
Association of the Bar of the City of New York
Inquiry Name
Lawyer Referral
Brief Description
Lawyer and legal advice referrals.
Call Resolution
Referral
Metropolitan Transportation Authority
Unique Id: 100064309 • Date: 2014-03-30T00:00:00.000 • Time: 10:14:06 AM
Unique Id
100064309
Date
2014-03-30T00:00:00.000
Time
10:14:06 AM
Date Time
2014-03-30T10:14:06.000
Agency
MTA
Agency Name
Metropolitan Transportation Authority
Inquiry Name
Bus or Subway - Information and Complaint
Brief Description
Information or complaint about City buses and subways.
Call Resolution
Transfer to City Agency
New York City Police Department
Unique Id: 100064310 • Date: 2014-03-30T00:00:00.000 • Time: 4:50:00 PM
Unique Id
100064310
Date
2014-03-30T00:00:00.000
Time
4:50:00 PM
Date Time
2014-03-30T16:50:00.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Dangerous Location or Situation
Brief Description
Report a dangerous situation to 911.
Call Resolution
Hot Transfer 911
Department of Sanitation
Unique Id: 100064311 • Date: 2014-03-30T00:00:00.000 • Time: 1:56:18 PM
Unique Id
100064311
Date
2014-03-30T00:00:00.000
Time
1:56:18 PM
Date Time
2014-03-30T13:56:18.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Recycling Checklist Flyer - English and Spanish
Brief Description
Checklist flyer of items that can and cannot be recycled.
Call Resolution
Universal Intake SR
New York City Police Department
Unique Id: 100064312 • Date: 2014-03-30T00:00:00.000 • Time: 1:53:26 PM
Unique Id
100064312
Date
2014-03-30T00:00:00.000
Time
1:53:26 PM
Date Time
2014-03-30T13:53:26.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Car Accident
Brief Description
Report an automobile accident. Requires immediate transfer to 911.
Call Resolution
Hot Transfer 911
Department of Housing Preservation and Development
Unique Id: 100064313 • Date: 2014-03-30T00:00:00.000 • Time: 2:25:55 AM
Unique Id
100064313
Date
2014-03-30T00:00:00.000
Time
2:25:55 AM
Date Time
2014-03-30T02:25:55.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Heat or Hot Water Complaint in Entire Residential Building
Brief Description
Report a heat or hot water problem affecting an entire apartment building.
Call Resolution
Routed to Web Page
Department of Transportation
Unique Id: 100064314 • Date: 2014-03-30T00:00:00.000 • Time: 5:23:00 PM
Unique Id
100064314
Date
2014-03-30T00:00:00.000
Time
5:23:00 PM
Date Time
2014-03-30T17:23:00.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Traffic or Pedestrian Signal Condition
Brief Description
Report a traffic or pedestrian signal condition.
Call Resolution
Information Provided
Department of Housing Preservation and Development
Unique Id: 100064315 • Date: 2014-03-30T00:00:00.000 • Time: 7:31:45 PM
Unique Id
100064315
Date
2014-03-30T00:00:00.000
Time
7:31:45 PM
Date Time
2014-03-30T19:31:45.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Water Leak in Apartment
Brief Description
Complaint about a water leak inside an apartment.
Call Resolution
Routed to Web Page
Department of Health and Mental Hygiene
Unique Id: 100064316 • Date: 2014-03-30T00:00:00.000 • Time: 5:31:20 PM
Unique Id
100064316
Date
2014-03-30T00:00:00.000
Time
5:31:20 PM
Date Time
2014-03-30T17:31:20.000
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Inquiry Name
Division Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Information Provided
Con Edison
Unique Id: 100064317 • Date: 2014-03-30T00:00:00.000 • Time: 6:33:24 PM
Unique Id
100064317
Date
2014-03-30T00:00:00.000
Time
6:33:24 PM
Date Time
2014-03-30T18:33:24.000
Agency
CONED
Agency Name
Con Edison
Inquiry Name
Con Ed Power Outage or Blackout
Brief Description
Outage or blackout in any part of New York City except the Rockaways.
Call Resolution
Transfer to City Agency
3-1-1 Call Center
Unique Id: 100064318 • Date: 2014-03-30T00:00:00.000 • Time: 4:33:00 AM
Unique Id
100064318
Date
2014-03-30T00:00:00.000
Time
4:33:00 AM
Date Time
2014-03-30T04:33:00.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Outside of 311 Jurisdiction
Brief Description
Hidden service for activity coding.
Call Resolution
Out of 3-1-1 Jurisdiction
Human Resources Administration
Unique Id: 100064319 • Date: 2014-03-30T00:00:00.000 • Time: 9:44:17 AM
Unique Id
100064319
Date
2014-03-30T00:00:00.000
Time
9:44:17 AM
Date Time
2014-03-30T09:44:17.000
Agency
HRA
Agency Name
Human Resources Administration
Inquiry Name
Find a Medicaid Office
Brief Description
Locations to get assistance and apply for Medicaid.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100064320 • Date: 2014-03-30T00:00:00.000 • Time: 9:46:43 PM
Unique Id
100064320
Date
2014-03-30T00:00:00.000
Time
9:46:43 PM
Date Time
2014-03-30T21:46:43.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Dangerous Location or Situation
Brief Description
Report a dangerous situation to 911.
Call Resolution
Hot Transfer 911
Department of Environmental Protection
Unique Id: 100064321 • Date: 2014-03-30T00:00:00.000 • Time: 3:42:09 AM
Unique Id
100064321
Date
2014-03-30T00:00:00.000
Time
3:42:09 AM
Date Time
2014-03-30T03:42:09.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Sewer Backup Complaint - Priority
Brief Description
Report a sewer backup.
Call Resolution
Universal Intake SR
Department of Sanitation
Unique Id: 100064322 • Date: 2014-03-30T00:00:00.000 • Time: 9:59:59 AM
Unique Id
100064322
Date
2014-03-30T00:00:00.000
Time
9:59:59 AM
Date Time
2014-03-30T09:59:59.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Recycling and Trash Collection Schedules
Brief Description
Information about recycling and trash collection days for a specific residential or non-profit address.
Call Resolution
Routed to Web Page
Department of Environmental Protection
Unique Id: 100064323 • Date: 2014-03-30T00:00:00.000 • Time: 1:11:50 PM
Unique Id
100064323
Date
2014-03-30T00:00:00.000
Time
1:11:50 PM
Date Time
2014-03-30T13:11:50.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Alarm Noise - Past or Chronic
Brief Description
Report an alarm that goes off too often or for too long.
Call Resolution
Internal Transfer
Department of Transportation
Unique Id: 100064324 • Date: 2014-03-30T00:00:00.000 • Time: 5:05:44 PM
Unique Id
100064324
Date
2014-03-30T00:00:00.000
Time
5:05:44 PM
Date Time
2014-03-30T17:05:44.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Pothole on Street
Brief Description
Report a pothole on a street.
Call Resolution
Caller Hung Up
Department of Housing Preservation and Development
Unique Id: 100064325 • Date: 2014-03-31T00:00:00.000 • Time: 1:18:51 AM
Unique Id
100064325
Date
2014-03-31T00:00:00.000
Time
1:18:51 AM
Date Time
2014-03-31T01:18:51.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Heat or Hot Water Complaint in Apartment
Brief Description
Report a heat or hot water problem in an apartment.
Call Resolution
Routed to Web Page
Department of Transportation
Unique Id: 100064326 • Date: 2014-03-30T00:00:00.000 • Time: 6:36:10 PM
Unique Id
100064326
Date
2014-03-30T00:00:00.000
Time
6:36:10 PM
Date Time
2014-03-30T18:36:10.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Pothole on Street
Brief Description
Report a pothole on a street.
Call Resolution
Routed to Web Page
3-1-1 Call Center
Unique Id: 100064327 • Date: 2014-03-30T00:00:00.000 • Time: 4:16:48 PM
Unique Id
100064327
Date
2014-03-30T00:00:00.000
Time
4:16:48 PM
Date Time
2014-03-30T16:16:48.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
3-1-1 Call Center
Unique Id: 100064328 • Date: 2014-03-30T00:00:00.000 • Time: 4:57:40 PM
Unique Id
100064328
Date
2014-03-30T00:00:00.000
Time
4:57:40 PM
Date Time
2014-03-30T16:57:40.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
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